UV Damaged Racedeck Diamond Tile Replacement

[Mark Mitcham]

2006 garage floor instal by "Old Word Pavers" of Leesburg, Fl. (now closed).
Pattern is alternating Graphite and Blue 4x4 tiles (see photo).
Installer left sample tiles for replacement tile ID.
Problem:
Blue 4x4 tiles discolored with UV sunlight exposure, while Graphite 4x4 tile appear impervious to UV sunlight exposure.
See the attached photo of the Graphite tile underside to confirm Racedeck Diamond Tile as the "only" necessary replacement for the damaged Blue tiles.
Thanks in advance for the assist.
Regards,
Mark Mitcham
[email protected]

 

[radrush]

Between the buckling and the UV it's a wonder any of these things can be sold.

 

[RaceDeck1]

2006 garage floor instal by "Old Word Pavers" of Leesburg, Fl. (now closed).
Pattern is alternating Graphite and Blue 4x4 tiles (see photo).
Installer left sample tiles for replacement tile ID.
Problem:
Blue 4x4 tiles discolored with UV sunlight exposure, while Graphite 4x4 tile appear impervious to UV sunlight exposure.
See the attached photo of the Graphite tile underside to confirm Racedeck Diamond Tile as the "only" necessary replacement for the damaged Blue tiles.
Thanks in advance for the assist.
Regards,
Mark Mitcham
[email protected]

Hello Mark
Welcome to the forum, it appears from the picture that this would be a warranty claim and would replace. If you do a search on the forum, you will see if we do anything well , its our customer service and stand behind our product. 'please contact our office with your information and when and where you purchased this product

 

[kwfloors]

8 years old, I wonder what the warranty is on that...

 

[KPSquared]

That's what you get for putting plastic on your floor. . .

 

[BRIANBB]

8 years old, I wonder what the warranty is on that...

Lifetime, most likely.

 

[lcrabtree]

15 years.
Lester

 

[RaceDeck1]

If that is our product and it was in the garage, that is under warranty and would be covered. We have no record of this name or email in our system and have not heard from him other than his first post GJ.

 

[Mark Mitcham]

I followed the advise of Snap Lock Industries CEO, JORGENmoller, and contacted RaceDeck customer service. Clearly, he does stand behind his product and I'm grateful for their responsive, courteous, generous customer service.
As an aside, I wish to express my satisfaction with Snap Lock Industries products, as the replacement Blue Diamond Tread Tile has incorporated anti-UV materials with its ISO 9001/2008 Certification.
I have every confidence in continuing use of RaceDeck products in future and will recommend them to others.
I'll provide RaceDeck customer service with pictures of the completed install.
Regards,
Mark Mitcham

 

[crepr12]

That's what you get for putting plastic on your floor. . .

So whats on your floor?