Very pleased with Wera's customer service..

[AndrewH]

So I had bought the Wera ESD bit set and driver a month or so ago, I went to use it last week and the Phillips bit didn't make it through 4 screws so I sent these pictures to Wera customer service:

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I explained how unhappy I was with the quality and was trying to find out how to get a replacement bit, they asked me for my address and a week later this shows up today from Germany:

Needless to say, I'm very happy with the no questions asked service that I received. I will certainly continue to buy Wera products. I just wanted to let anyone know who was worried about warranty service that they'll take care of you if any problems arise.

 

[Richard Cranium]

another success story, There has been 3 or 4 great customer service stories on here in the last couple of weeks. Great

 

[loranger]

Glad they helped you out. I sent them an email about a flat blade screwdriver that had slightly twisted and the corner chipped (was a small driver). The guy that answered the email kept going on an on about how they don't warranty for abuse like using as a pry bar. I sent him a pic of the twisted end and never heard back.