marrt
Well-known member
I thought you guys might get a kick out of this. A couple of years ago, I bought a 35-gallon fuel caddy from Vevor. It arrived with the fill spout broken off. Upon inspection, I discovered the spout had been glued in place—literally glued! I contacted Vevor, and they sent a replacement.
Recently, the fill spout on the replacement unit also broke off, even though I was careful with it as I knew it was very fragile. It too had been glued on. So, I sent Vevor a simple question: do they make a fuel caddy with the parts welded instead of glued?
That started a long back-and-forth with customer service asking for the order number, pictures, and all sorts of pointless information. I assume their agents are monitored based on how quickly they respond, not how effectively. Each time, I provided everything they requested—proof of purchase, six photos, detailed explanations, and so on. After six rounds of this, they still never answered my one simple question: do they make a welded version?
Their final response was to inform me the product was out of warranty and would need to be repaired locally. LOL. It’s made of 1.5 mm stainless steel, which they brag about—a local repair would cost more than five new caddies from them.
In general, I’ve had pretty good luck with Vevor products. I’m not bashing the company. But I clearly stated several times that I wanted to buy a new caddy (they offer several models). I guess they’re so used to complaints they didn’t bother reading any of my six messages asking the same question. At this point, I might just order a few and return the ones that aren’t welded. It would’ve been cheaper for them—and far less hassle for me—just to answer my question.
Recently, the fill spout on the replacement unit also broke off, even though I was careful with it as I knew it was very fragile. It too had been glued on. So, I sent Vevor a simple question: do they make a fuel caddy with the parts welded instead of glued?
That started a long back-and-forth with customer service asking for the order number, pictures, and all sorts of pointless information. I assume their agents are monitored based on how quickly they respond, not how effectively. Each time, I provided everything they requested—proof of purchase, six photos, detailed explanations, and so on. After six rounds of this, they still never answered my one simple question: do they make a welded version?
Their final response was to inform me the product was out of warranty and would need to be repaired locally. LOL. It’s made of 1.5 mm stainless steel, which they brag about—a local repair would cost more than five new caddies from them.
In general, I’ve had pretty good luck with Vevor products. I’m not bashing the company. But I clearly stated several times that I wanted to buy a new caddy (they offer several models). I guess they’re so used to complaints they didn’t bother reading any of my six messages asking the same question. At this point, I might just order a few and return the ones that aren’t welded. It would’ve been cheaper for them—and far less hassle for me—just to answer my question.
