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Warranty return information

plinker

Well-known member
Joined
Feb 28, 2007
Messages
4,285
Location
Northern Wi
I have posted this before and have made some updates.
If any one has anything to contribute, please do.


Channellock, Inc, ATTN: Return Tools.
Route 102,
Meadville PA, 16335
All Channellock tools carry a life-time warranty on manufacture's
defects and defects in workmanship. We do not guarantee the tool if it
has been abused, altered or worn out from use.
If you have a tool that falls under our warranty policy, you have a few
options. You can either try stores like Lowes, Home Depot, Ace
Hardware, True Value, Do-It-Best stores and as long as they have the
same tool in stock, they should replace it for you. (I suggest you take
our 800-724-3018 number with you. Many times the individual associates
are not aware of the policy. Just ask them to give us a call). Another
option would be to send the tool back to us at the factory and we will
be glad to replace it from here. It can be sent to: Channellock, Inc,
Route 102, Meadville PA, 16335, ATTN: Return Tools.
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Thorsen
Olympia group inc.
P.O. box 90490
City of industry
Ca, 91715-0490

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Danaher/Apex tool group customer service (Armstrong / K-D / Gearwrench / Allen /Easco)1-800-688-8949

GearWrench - Consumer Tools
If any GearWrench Hand Tool purchased at a retailer, when used for its intended purpose, fails to give you complete satisfaction, please return it to any Sears* location, or contact Danaher Tool Group Consumer Division at (888)-757-1812 for free replacement or return.* Sears carries a broad range of GearWrench hand tools, but does not guarantee that all GearWrench tools can be returned to any Sears location. If unsure, please return your GearWrench tool to the specific retailer or distributor from which you purchased it.
GearWrench - Professional Tools
If use of any GearWrench Hand Tool® when used for its intended purpose, fails to give complete satisfaction, return it to your GearWrench Distributor or contact Danaher Tool Group Professional Division at (800)-688-8949, and it will be repaired or replaced free of charge. *Except Torque Products
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Matco tools: You can send tools back to them for warranty replacement. You do have to sign up on there website as a customer however. www.matcotools.com
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Mac tools: Warranty Returns
(for purchases made from our Web Store and from Distributors)
Products are covered under various warranty periods. Mac Tools warranties products through our distributors. If you currently are not serviced by a distributor, you can return your Mac Tools items for warranty to:
Consumer Warranty Returns Department
Mac Tools
4380 Old Roberts Road
Columbus, Ohio 43228
Your return will be evaluated and items that fall within our warranty will be replaced. Allow 2 to 3 weeks for processing and replacement. To ensure your return reaches us and that we have all information needed to warranty your items, please provide the following:
1. Put a list of the tools inside the carton.
2. Put your name, address and phone number inside the carton.
a. Phone Numbers are required
b. A Physical Address is required(no PO Box)
3. Keep a copy of your tracking number and a list of items sent back.
4. Mac Tools encourages you to insure the package for the replacement value of the tools.
Items that have failed under our warranty will be replaced.
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Stanley PROTO & Blackhawk;
LIMITED LIFETIME WARRANTY

The Stanley Works and Proto Industrial Tools (collectively referred to as “TSW/Proto”) warants any of its Proto® manufactured products for the useful life of the product against deficiency in material or workmanship.
Torque Wrenches, Multipliers and Testers are warranted for one year, except for calibration which is warranted for 90 days from date of purchase. Torque products can be repaired and recalibrated for a nominal charge at the Stanley-Proto Authorized repair center (2195 East View Parkway, Suite#103, Conyers, GA 30013). Defects in material or workmanship will be repaired or replaced at no cost, all other repairs will be at a nominal charge. Torque products are precise measuring devices that require care in handling. Stanley Proto recommends that all micrometer wrenches be recalibrated once a year or more, depending on usage.
To ask questions about, or to make a claim under, this Limited Lifetime Warranty, contact your Stanley-Proto Territory Manager.

STANLEY PROTO INDUSTRIAL TOOLS
2195 EAST VIEW PKWY. STE. 103
ATTN: WARRANTY RETURNS
CONYERS, GA. 30013
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When I purchased the Harley socket set, it came with a 2-page letter from Harley to their dealers dated May 15, 2006. It says in part:

"Snap-on, our Licensee of Harley-Davidson branded hand tools, hand-carry tool boxes, and tool storage units, will not be renewed. Snap-on's sell-off ends September 30, 2006. General Merchandise has no plans to reassign branded hand tools to another Licensee at this time."

It later goes on to say, under Overall Snap-on Warranty & Repair:

"All dealer and customer service questions relating to Snap-on product warranty and repair should be directed to Snap-on Inc. now and into the future. Dealers can contact their Snap-on representative or www.snapon.com <http://www.snapon.com> for additional information.

Warranty replacement claims can be administered by calling Bahco (Snap-on Industrial) for a return goods authorization number (RGA) at 800-867-8665, Attention Cathy Moore. Harley-Davidson branded product will be available while supplies last. Once the H-D inventory is depleted, replacement will be with an equivalent item."

It then gives the address as:

Harley-Davidson Warranty Claim
c/o Bahco North America
6969 Jamesson Road
Midland GA, 31820
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JH Williams tool co.
For warranty returns,
send your product to
the address below and please include your
name, address and daytime phone number.
J.H. Williams Tool Group
Warranty Information Center
6969 Jamesson Rd.
Midland, GA 31820
 
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plinker

Well-known member
Joined
Feb 28, 2007
Messages
4,285
Location
Northern Wi
Lisle Corporation
807 E. Main Street
P.O. Box 89
Clarinda, IA 51632-0089
Phone: (712) 542-5101
Fax: (712) 542-6591
[email protected] <mailto:[email protected]

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Klein Tools Warranty Return Policy

Klein Tools quality is excellent.
The materials of construction, including our proprietary US made
tool steel, are incredibly durable.
It is very unusual for a tool to break or fail to perform properly
when used appropriately.
We ask our distributors to screen out returns that are requested
where the tool was obviously abused or used inappropriately.
Customers in this category can call our toll free number if they
have any issues.
All reasonable requests are handled promptly when the simple
return process is followed.
Distributors who use the program know that program works
and disputes are rare.
Step 1
Contact your KLEIN customer support representative toll free at
(800) 553-4676 to receive a WRA (Warranty Return Authorization) number.
Step 2
Box up all tools and send them to:
KLEIN TOOLS
8200 6th Street SW
Cedar Rapids, IA 52404-7029
Be sure to mark the WRA number on the box.
Step 3
You will receive credit for the returned tools within 7 days.
Please include a copy of the freight invoice for shipping reimbursement
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Mac tools
Warranty Returns (for purchases made from our Web Store and from Distributors)

Products are covered under various warranty periods. Mac Tools warranties products through our distributors. If you currently are not serviced by a distributor, you can return your Mac Tools items for warranty to:

Consumer Warranty Returns Department
Mac Tools
4380 Old Roberts Road
Columbus, Ohio 43228

1-800-mac-tools

Your return will be evaluated and items that fall within our warranty will be replaced. Allow 2 to 3 weeks for processing and replacement. To ensure your return reaches us and that we have all information needed to warranty your items, please provide the following:

1. Put a list of the tools inside the carton.
2. Put your name, address and phone number inside the carton.
a. Phone Numbers are required
b. A Physical Address is required(no PO Box)
3. Keep a copy of your tracking number and a list of items sent back.
4. Mac Tools encourages you to insure the package for the replacement value of the tools.

Items that have failed under our warranty will be replaced.
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Vermont American’s Lifetime Replacement Policy

A Vermont American product will provide complete satisfaction for the life of the product or it will be replaced free of charge. If one of our products does not provide complete satisfaction, please return it to the place of purchase for a replacement. Products not accepted for return at the original place of purchase may also be sent for replacement to Robert Bosch Tool Corporation, Attention: Product Warranty, 1980 Indian Creek Road, Lincolnton, NC 28092. Products that are worn due to excessive use or products that fail due to abuse will not be replaced

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ENDERES TOOL® GUARANTEES all our tools to out perform the others. We give a full replacement guarantee if one ever fails its designed function. So, when spending money on Struck Tools, spend it wisely.

Sales & Corporate Office
14925 Energy Way
PO Box 240189
Apple Valley, MN 55124-0189

Phone: 800-874-7776
Fax: 952-891-1202
[email protected]
 
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caper

Well-known member
Joined
Feb 12, 2006
Messages
3,185
Location
cape breton
Somebody should add the Snap on returns address thats floating around.Wrenchr?What about Cornwell,anybody mailed anything back to them?
 

fordracing200

Well-known member
Joined
Apr 17, 2009
Messages
629
post the snappy info up too, someone posted it awhile back....I wish I could remember who mailed their stuff in
 
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plinker

Well-known member
Joined
Feb 28, 2007
Messages
4,285
Location
Northern Wi
Here's Snap-on's, had it in a seperate file for some reason.
If you have broken tools, please send them to
Snap On RPC ARS
2801 80th ST Dock 8
Kenosha, WI 53143

Please include a sheet of paper with all part numbers, your first and last name, shipping address, and contact phone number.



Update 4/11/12
See attachment concerning warranty information.
Above info is considered void at the moment. It is advised to call or E-mail Snap-on if you require warranty replacement.
 

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caper

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Joined
Feb 12, 2006
Messages
3,185
Location
cape breton
Anybody mailed anything back to Cornwell?I have a ratchet that could use a kit but haven't found an address yet.
 
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plinker

Well-known member
Joined
Feb 28, 2007
Messages
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Location
Northern Wi
Updated S-K info....


Certain assets of SK Hand Tool Corporation were purchased by IDEAL Industries, Inc. and a new company, SK Hand Tool LLC has been formed. While SK Hand Tool LLC is not liable for warranty claims on product produced and sold by SK Hand Tool Corporation, as the new SK Hand Tool LLC, we value your dedication to the SK brand and want to make good on the situation in accordance with the new SK Hand Tool LLC Warranty Policy and Guidelines. Beginning March 1st 2011 we will begin to accept warranty claims to begin processing. Please reference the new SK Hand Tool LLC Warranty Policy for coverage guidelines and allow 8-10 weeks for processing. Warranty Claims can be handled through your local SK distributor at no charge or sent directly to SK. For direct warranty claims,send the defective product to:

SK Hand Tool LLC
1600 South Prairie Drive
Sycamore, IL 60178


Be sure to include inside the package your name, address, phone number and email address to ensure proper communication.

Limited Lifetime Warranty Policy and Guidelines
SK Professional Tools, unless otherwise specified, are unconditionally guaranteed against defects in materials and workmanship for the expected life of the tool. SK, at its option, will repair or replace any tool that fails to give satisfactory service, on condition that the tool (in SK Hand Tool LLC's sole judgment) has not been misused, abused, modified, improperly maintained or worn out from use, and that it is returned to an authorized warranty station. Agents and distributors of SK Hand Tool LLC have no authority to make representations of any sort beyond those contained in this warranty. SK Hand Tool LLC reserves the right to make periodic changes in construction or tool design at any time. SK Hand Tool LLC specifically reserves the right to make these changes without incurring any obligation or incorporating such changes or updates in tools or parts previously distributed. The foregoing limited warranty is in lieu of all other warranties, whether oral, written, expressed, implied, or statutory, including, but not limited to, implied warranties of fitness for a particular purpose or merchantability.

Certain products are not covered by the above warranty, and may be covered under the following exceptions to the above warranty:

Storage Products Warranty
SK Storage Products are guaranteed to be free from defects in materials and workmanship for a period of one year from the date of purchase. Pro-Gun Impact Wrenches and Ratchets Warranty SK Pro-Gun impact wrenches and ratchets are guaranteed to be free from defects in materials and workmanship for one year from the date of purchase. A warranty card is included with each impact wrench and ratchet which should be completely filled out and sent back to SK. Warranty service is available across the country through the Authorized Service Centers of which a list is included on the back page of the operation manual as well as on the SK Hand Tool website, www.skhandtool.com. Torque Wrenches and Torque Screwdrivers Warranty SK Torque Wrenches and Torque Screwdrivers are guaranteed to be free from defects in materials and workmanship for period of one (1) year from the date of purchase. Warranty service is available from the warranty centers listed in the brochure enclosed with each tool, and on the SK Hand Tool website www.skhandtool.com Torque Wrench and Torque Screwdriver calibration and repair due to normal wear, is the responsibility of the buyer.

Electrical Test Devices Warranty
SK Electrical Test Devices are guaranteed to be free from defects in materials and workmanship for period of one (1) year from date of purchase.

Consumable Items Warranty
Consumable items are items that are reasonably expected to be used up or damaged during use. Consumable items include such items as hone stones, saw blades, files, brushes, screwdriver bits, hex bit socket bits, batteries and razor blades. Consumable items are not covered under the SK Limited Lifetime Warranty.
 
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rlitman

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Joined
Oct 18, 2010
Messages
24,581
Location
Long Island
I've got a Bondhus allen key where the ball tip broke off. This thread reminded me to look them up:

http://www.bondhus.com/contact/body-warranty.htm
Warranty Instructions

All Bondhus® products are guaranteed for life. If you are not happy with a Bondhus® tool - for any reason - simply return it. A replacement will be shipped right out at no cost - no hassles, no questions asked!

Warranty Return Address

Bondhus Corporation
Attn: Warranty Department
1400 E Broadway
Monticello, MN 55362
 
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