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stratman977

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Jan 26, 2012
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Belle Vernon, PA
That part number is for a single impact socket. Somebody was having a bad day when they put that add up. Might want to contact zoro as a courtesy so someone doesn't get the wrong thing.
 
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scw1991

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Mar 28, 2010
Messages
506
Just emailed them and this is what Zoro sent me........not too comforting!!!! Will never be purchasing anything from this skewed seller.

I laughed at the "may not appear exactly like the item itself"......yeah no ****!


Hello,

Thank you for contacting Zoro.

We do apologize for any confusion. The photos we use are provided to us by our supplier, however, may not appear exactly like the item itself. I copied the item details below for you to reference. We recommend you review the item details rather than the photos listed. Let us know if you have any other questions or concerns.

Product Description
Socket Set, SAE, Drive Size 1 In., Number of Pieces 3, Standard Tool(Accessory Needed for Tethering), Finish Black Oxide, Standards ASME B107.110, Sockets Included 1-1/2 In. Hex x 13/16 In. sq. Long Length, Includes 6584 Retaining Ring

Technical Specifications
Standards: ASME B107.110 Finish: Black Oxide
Tether Capable: Standard Tool(Accessory Needed for Tethering) SAE or Metric: SAE
Drive Size: 1" Sockets Included: 1-1/2" Hex x 13/16" sq. Long Length
Number of Pieces: 3 Item: Socket Set
Includes: 6584 Retaining Ring Zoro Number: G8183646
Mfr Number: 8991

If you have any questions please contact our Customer Service at 1-855-289-9676. We are available Monday-Friday from 7am-7pm and Saturday from 9am-2pm CST.

Regards,

Zoro Customer Service
 
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CNGsaves

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KS and OK
Flivver250 said:
http://www.ebay.com/itm/WRIGHT-TOOL...245?pt=LH_DefaultDomain_0&hash=item3f41d5b535
Click to expand...

mmack66 said:
Grainger has the same thing, for $30 more.

http://www.grainger.com/product/WRIGHT-TOOL-Socket-Set-29AR78
Click to expand...

Holy **** . . . . talk about FALSE ADVERTISING . . . . !!!! :scared:

With the exact same outcome . . . looks to be 100% intentional !!

Put up picture of complete 19 piece 1" drive socket set with ratchet . . . but price/description is for piddly 3 pieces of black oxide . . . . WTF !!

That blatant Bait and Switch needs reported to Ebay.

Now the Grainger website . . . . who gets that complaint ??
 
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mmack66

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Messages
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Location
Kansas City, MO
CNGsaves said:
Holy **** . . . . talk about FALSE ADVERTISING . . . . !!!! :scared:

With the exact same outcome . . . looks to be 100% intentional !!

Put up picture of complete 19 piece 1" drive socket set with ratchet . . . but price/description is for piddly 3 pieces of black oxide . . . . WTF !!

That blatant Bait and Switch needs reported to Ebay.

Now the Grainger website . . . . who gets that complaint ??
Click to expand...

It's more a lack of attention to detail than it is an attempt to defraud.

Most folks with common sense would know that a mistake was made, but that doesn't stop others from trying to get all of what is pictured for $63 or $93, and then cry about it when it doesn't happen.
 
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Dr.JohnnyFever

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Jun 15, 2008
Messages
703
CNGsaves said:
Holy **** . . . . talk about FALSE ADVERTISING . . . . !!!! :scared:

With the exact same outcome . . . looks to be 100% intentional !!

Put up picture of complete 19 piece 1" drive socket set with ratchet . . . but price/description is for piddly 3 pieces of black oxide . . . . WTF !!

That blatant Bait and Switch needs reported to Ebay.

Now the Grainger website . . . . who gets that complaint ??
Click to expand...



Zoro is 100% legit and I order from them often.

There is no way that the wrong picture is intentional.



scw1991 said:
Just emailed them and this is what Zoro sent me........not too comforting!!!! Will never be purchasing anything from this skewed seller.
Click to expand...

The reply you received is likely from somebody that is not overly familiar with tools and doesn't realize just how far off the photo is.
 
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CNGsaves

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Dr.JohnnyFever said:
Zoro is 100% legit and I order from them often.

There is no way that the wrong picture is intentional.

The reply you received is likely from somebody that is not overly familiar with tools and doesn't realize just how far off the photo is.
Click to expand...

+1 that Zoro is legit.

However, it does BLATANTLY EXPOSE how blindly Zoro and Grainger rely on picture database . . . . . WITHOUT any human quality control to ensure that the ad is accurate.

Also, WTF with Zoro reply saying "It's OK that pic is 100% wrong" . . . but hey, that's our normal operating procedure.

How about, we'll check into that and get it corrected !!
 
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mmack66

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Kansas City, MO
CNGsaves said:
+1 that Zoro is legit.

However, it does BLATANTLY EXPOSE how blindly Zoro and Grainger rely on picture database . . . . . WITHOUT any human quality control to ensure that the ad is accurate.

Also, WTF with Zoro reply saying "It's OK that pic is 100% wrong" . . . but hey, that's our normal operating procedure.

How about, we'll check into that and get it corrected !!
Click to expand...

Good grief. Calm down.
 
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Dr.JohnnyFever

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CNGsaves said:
However, it does BLATANTLY EXPOSE how blindly Zoro and Grainger rely on picture database . . . . . WITHOUT any human quality control to ensure that the ad is accurate.
Click to expand...



You have a grudge against Zoro or Grainger?

Amazon does the same thing.

Toolup does the same thing. In fact, I had a Toolup order over a year ago where the photo was what I was looking for and the description matched. It turns out the part number was wrong and they shipped me something that was completely useless to me. Then, they didn't want to take it back and said it was my fault for not verifying the part number. Over a year later and they still haven't fixed this product listing.
 
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uart

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Australia
Dr.JohnnyFever said:
You have a grudge against Zoro or Grainger?

Amazon does the same thing.

Toolup does the same thing. In fact, I had a Toolup order over a year ago where the photo was what I was looking for and the description matched. It turns out the part number was wrong and they shipped me something that was completely useless to me. Then, they didn't want to take it back and said it was my fault for not verifying the part number. Over a year later and they still haven't fixed this product listing.
Click to expand...

So that makes it ok?

Even after reading the description 5 times and reading their email response to the query, I still cant figure out exactly what 3 pieces you get here. It's a very poor ad indeed.
 
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Dr.JohnnyFever

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Messages
703
uart said:
So that makes it ok?
Click to expand...



No, it definitely does not make it ok.

However, throwing around phrases like "talk about FALSE ADVERTISING" and "looks to be 100% intentional" and "blatant Bait and Switch" is just ridiculous.

It is an imperfect world. If we refuse to purchase from companies that make mistakes, the list is going to get short very quickly.

I am more interested in how companies deal with mistakes. In this case, if we care about Zoro correcting the listing, a second email pointing out the magnitude of the error would be in order.

I deal with Zoro and Amazon on a regular basis. Both screw up from time to time. Both have given me superior customer service.

Amazon took an item back way past the normal return date because i wasn't happy with the product description.

Zoro sent me the wrong item once. I didn't realize it for 8 months. They gladly sent the correct item when I pointed out the mistake. (They did ask that I not wait so long if something like that happens in the future.)

I have never ordered from Toolup again.
 
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BDT/NWMN

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Erskine, Mn
I don't give a **** what their price is; ads like that rate a Big Red X.. and that leads me to question any other ads they have.... piss poor way to advertise.. Bumps them into the same class as the joker trying to peddle Stanley bargain wrenches as ProTo ..
 
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uart

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Australia
Dr.JohnnyFever said:
It is an imperfect world. If we refuse to purchase from companies that make mistakes, the list is going to get short very quickly..
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I get what you're saying Johnny. If they are a known reputable company then this is more likely a mistake rather then a deliberate attempt to deceive. I was just little surprised at how unconcerned they seemed about the issue in their email.
 
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BDT/NWMN

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Dr.JohnnyFever said:
No, it definitely does not make it ok.

However, throwing around phrases like "talk about FALSE ADVERTISING" and "looks to be 100% intentional" and "blatant Bait and Switch" is just ridiculous.

It is an imperfect world. If we refuse to purchase from companies that make mistakes, the list is going to get short very quickly.

I am more interested in how companies deal with mistakes. In this case, if we care about Zoro correcting the listing, a second email pointing out the magnitude of the error would be in order.

I deal with Zoro and Amazon on a regular basis. Both screw up from time to time. Both have given me superior customer service.

:mad: This puts a tarnish on Zoro for my part..

I would believe the first e-mail would have been adequate... A link to this thread may have better results..
Click to expand...
 
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Dr.JohnnyFever

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Messages
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uart said:
I was just little surprised at how unconcerned they seemed about the issue in their email.
Click to expand...

I am unhappy about that also. I think what happens sometimes is that you have people like my wife working in customer service. She is a sweet girl. She does know the difference between a screwdriver and a socket, but that is about it. Then you have guys like us that see year based knurl variations in our sleep.

The reality is that Zoro probably needs to spend more time on training customer service reps.
 
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CNGsaves

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BOTH of these instances COULD be fixed in 2 seconds if they wanted to . . .
. . . . . .
. . . . . . . . . Picture Not Available

Sorry if my words were little strong . . . . Ebay & web are so full of this ****, it's uncalled when big companies can't get their **** together.

If the Zoro_us is someone "representing" Zoro then big whigs at real Zoro will want to know. :D
 
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