What should Snap-on do about this ratchet?

[GreaseMonkey45170]

I'm getting on a Snap-on truck for the first time tomorrow and I have this f936 ratchet that you see. I aquired this ratchet as a payment for a short days work from a fellow logging friend who's not in the best financial shape. I want to try a new dual 80 and was just wondering if the driver should warranty it for the small chrome chip on the head or give me money on a trade in? It works perfectly fine nothing at all wrong with it just that chrome chip at the top. I appologize if the pics aren't the best because I was in a hurry. Any and all opinions are much appreciated. Thanks in advance.
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[TAMPAGT07]

Ahhhhh, No...... It ain't gonna happen..

 

[Spudland_Dave]

IMHO the biggest problem I see here is:

"I'm getting on a Snap-on truck for the first time tomorrow"

I guess I shouldnt say its a problem, maybe Wildcard is a better term....after all, we all have a "first time". I know what my driver would do for me, but even as a walk on, I have a good relationship with him. Only one way to find out what happens.

What are your long range plans? gonna start sipping the red kool-aid? just using the driver as a warranty spot for your freebie/ebay buys? etc.? IMHO that would paint the whole picture.

 

[pierre]

I wouldn't make that your first interaction with the snapon guy. Maybe after you put some money into the truck, or if you have a buddy that already has have him try the exchange.

If all you want to do is try the 80 tooth ratchets there are easier ways to do it. Buy used. You can find them on ebay new even sometimes for less then retail. Other more frugal brands make 80's too.

 

[safetyman665]

Looks like it should and works like it should. What more could you ask for? Its a tool, not a display item; I would use it as such.

 

[Spudland_Dave]

I wouldn't make that your first interaction with the snapon guy. Maybe after you put some money into the truck, or if you have a buddy that already has have him try the exchange.

If all you want to do is try the 80 tooth ratchets there are easier ways to do it. Buy used. You can find them on ebay new even sometimes for less then retail. Other more frugal brands make 80's too.

With all due respect, your 2 paragraphs paint 2 different pictures? On one hand you say to spend money on the truck, on the other you say shop ebay?
Personally if you SHOP SMART and arent in a rush, often times the truck is the best place to buy. "Free Ratchet" promo's come often...not too long ago - Buy Midlength Sockets, get FL80 and Extension set free...overall a great deal.

 

[Jim C.]

I have zero experience with snap on truck purchases, warranties, etc., but that looks like simple wear and tear. I wouldn't expect ANY tool manufacturer to warranty a tool for that kind of minimal cosmetic damage. I could be wrong about it, but since you asked, that's my opinion.

Jim C.

 

[pierre]

We don't know what his long term goals are. If he was going to invest more in the truck, do that first, then attempt the exchange. If the goal is to just be thrifty and try a new ratchet, go a different route.

 

[alinc100]

Also be reminded that the Snap On warranty only applies to the ORIGINAL purchaser.

If it were me I'd spend some money on the truck,establish a relationship with the driver and then,only then ask about a replacement. And I would not be shocked or surprised if your ratchet does not get warrantied.

Ask the dealer about any promos coming up ,buy this get that,etc and let him know what you are looking to buy/how much your able to spend.

Otherwise go the used routes Ebay,Craigslist,flea markets .Items are out there you just have to be willing to hunt and be patient.

 

[GreaseMonkey45170]

Im like you guys, Im gonna wait till i spend some money with the man and build a relationship. Yes there will always be shop smart and buy ebay, but i want to hold my tools before i buy them. Its my money, i work for it, i will spend it as i please. Im not drinking the cool aid but simply buying a few small items from a man that comes to me. I apreciate all the responses so far.

 

[Larch]

Usually tool trucks will take used tools in on trade. No way he is going to warranty that. You might get thirty to forty in credit. They make money on used tools as well. Good luck, you will like the dual 80!

 

[houstonch73]

warranty for a small chip in the chrome? You can't be serious. Most of the tool truck guys I know would take it and smack you with it then put it back in your hand.

Its a tool. Not a piece of jewelry.

 

[abvw]

warranty for a small chip in the chrome? You can't be serious. Most of the tool truck guys I know would take it and smack you with it then put it back in your hand.

Its a tool. Not a piece of jewelry.

I have zero experience with snap on truck purchases, warranties, etc., but that looks like simple wear and tear. I wouldn't expect ANY tool manufacturer to warranty a tool for that kind of minimal cosmetic damage. I could be wrong about it, but since you asked, that's my opinion.

Jim C.

I had my FHL80 chip at the same spot. Told my driver that the chrome chip have sliced my finger from use and he replaced it without asking any questions.



Of course, if you're like 18 and you're trying to warranty a ratchet made in the 70s you're going to have problems. Tool dealers aren't stupid.

 

[jjjrmx5]

No.

I own several of the USA stamped 936's and love love love them.


YOu want a S80 or F80, then buy one.

Or sell or trade the 936.

I'd scoop that 936 up in a second. Very capable and 2006 technology, so not old.

Chrome chip unless bought new on the truck or you have a VERY good relationship and are a constant buyer from your driver? No.

 

[GreaseMonkey45170]

Usually tool trucks will take used tools in on trade. No way he is going to warranty that. You might get thirty to forty in credit. They make money on used tools as well. Good luck, you will like the dual 80!

Thanks larch! That was the info i was looking for.

 

[GreaseMonkey45170]

warranty for a small chip in the chrome? You can't be serious. Most of the tool truck guys I know would take it and smack you with it then put it back in your hand.

Its a tool. Not a piece of jewelry.

He would learn his lesson after that. Yes i understand its a tool not a peice of jewelry, i wasnt insisting that Snap-on has to do something about it, i geuss i should have titled it differently, i was just wanting your guys opinions first. Im really fine with it, it doesnt bother me but was just wanting to upgrade to a dual 80 and just seeing what my options were. Im goin to see what he will take on trade in and if i feel like its to low i will keep it cause it works fine.

 

[houstonch73]

He would learn his lesson after that. Yes i understand its a tool not a peice of jewelry, i wasnt insisting that Snap-on has to do something about it, i geuss i should have titled it differently, i was just wanting your guys opinions first. Im really fine with it, it doesnt bother me but was just wanting to upgrade to a dual 80 and just seeing what my options were. Im goin to see what he will take on trade in and if i feel like its to low i will keep it cause it works fine.

Gotcha. You're just wanting an upgrade and not trading it in because its "defective". That makes more sense. Like mentioned, if you have a good relationship and approach it with the upgrade path rather than the warranty path then you might be good to go. I just for sure wouldn't be trying to work in an upgrade based on a warranty claim. Yes the company absorbs the cost but in the end, you know who will pay for it.

 

[Hpozzuoli]

I would just keep that ratchet and get a new one to go along with it. Maybe get a flex head so you have some versatility.

I wouldn't hit this guy with any warranty related stuff until you have done some business.

 

[warmpancakes]

is the chrome chipping? Or coming off because it was dropped? If chipping its a warranty swap chrome chipping of peeling is a safety/ FOD concern Thats covered under the lifetime warranty as a defect in construction

 

[GreaseMonkey45170]

is the chrome chipping? Or coming off because it was dropped? If chipping its a warranty swap chrome chipping of peeling is a safety/ FOD concern Thats covered under the lifetime warranty as a defect in construction

Im assuming it was dropped maybe, idk this is how and what i received for payment. When i got it, i didnt really pay any attention to it, i saw that it worked and i was on my way.

 

[hifi_hokie]

As long as the chrome isn't flaking off in my hand, I feel better working with a ratchet that looks exactly like that.

It's when they're pristine, I worry about when I'm going to slip and put the first beauty mark on it...

...and then it happens and I get over it.

 

[healing]

Maybe this has been suggested before but if you want to warranty the ratchet for the chrome flake then you are going to have to break it. You will need to break the housing though and not just the gears because you don't want a rebuild kit you will want the housing of the ratchet to break so you can get the entire ratchet replaced.

I say this only kidding of course.

 

[Rickedstyles]

You can get a pretty nice used F80 on ebay for 50 or so..then have both!

 

[purplezr2]

This hardly looks like chrome chipping. I have seen Matco ratchets that do literally have the chrome falling off in big chunks, I have warrantied one for this reason.

 

[IFMJohn]

Snap-On shouldn't do anything about that ratchet.

 

[bobcatdan]

Unless the chrome is peeling in away in a way that can cut you, he is not going to replace it. Any tool that is used, the chrome will get chipped like that. You can try it, but don't start a thread tomorrow bitching that SO can go to hell because they won't warranty something.

 

[GreaseMonkey45170]

Ok boys, heres what im gonna do. Like i said earlier im going to see what he will give me on trade in. Im not even bringing up the whole warranty option. There wont be a thread tomorrow made about bitching and complaining cause im not going to do anything to put myself in that position. Thanks for all the info and opinions ive received.

 

[ChevyEFI]

I'm getting on a Snap-on truck for the first time tomorrow. I want to try a new dual 80

So buy one.

 

[ADSR]

If you want to try a dual 80 before you drop coin for a SO, Try the SO industrial Bahco for 30 bucks.

Exact same dual 80 guts....

http://www.amazon.com/dp/B006MHEFWY/?tag=atomicindus08-20

 

[1950mercury]

Ok boys, heres what im gonna do. Like i said earlier im going to see what he will give me on trade in. Im not even bringing up the whole warranty option. There wont be a thread tomorrow made about bitching and complaining cause im not going to do anything to put myself in that position. Thanks for all the info and opinions ive received.

Dont bother with a trade in. Those ratchets are not worth much and for him make any money he is going to offer you 5 or 10 bucks

 

[outdoorsman310]

just buy one. Then you have 2 snap-on ratchets and 2 is better than one.

 

[bobcatdan]

Dont bother with a trade in. Those ratchets are not worth much and for him make any money he is going to offer you 5 or 10 bucks

This, I bought a **** ton of 36 tooth ratchets ever shape and style out of the used bin for $15 to $30 a piece, including 1/2" flex heads.

 

[GreaseMonkey45170]

This, I bought a **** ton of 36 tooth ratchets ever shape and style out of the used bin for $15 to $30 a piece, including 1/2" flex heads.

I might have to try that used bin out. If the offer aint much then i want take it, ill buy a new one. It never hurts to ask though.

 

[ADSR]

I might have to try that used bin out. If the offer aint much then i want take it, ill buy a new one. It never hurts to ask though.

You can buy snap on williams new for that price! Take a look.....

http://www.toolsdelivered.com/Ratchet-Drive-Tools_c_2675.html

 

[DodgeMech]

Also be reminded that the Snap On warranty only applies to the ORIGINAL purchaser.

If it were me I'd spend some money on the truck,establish a relationship with the driver and then,only then ask about a replacement. And I would not be shocked or surprised if your ratchet does not get warrantied.

Ask the dealer about any promos coming up ,buy this get that,etc and let him know what you are looking to buy/how much your able to spend.

Otherwise go the used routes Ebay,Craigslist,flea markets .Items are out there you just have to be willing to hunt and be patient.

for joe schmoe, yes...but, for a truck coming to a shop with guys he regularly deals with, he's supposed to warranty out anything and everything they bring on, snappy reimburses for that purpose...

that said, try a buddy whose got a good relationship with him to either do an exchange or trade in credit on it

 

[GreaseMonkey45170]

You can buy snap on williams new for that price! Take a look.....

http://www.toolsdelivered.com/Ratchet-Drive-Tools_c_2675.html

Thanks for the link , but im really trying to get away from the 36 tooth designs. Really wanna see what all the rave is about with the dual 80's.

 

[e30bradley]

A chrome chip.. I think its crazy to want a new tool because the chrome is a little chipped. If it was all coming off thats different.

 

[ADSR]

Thanks for the link , but im really trying to get away from the 36 tooth designs. Really wanna see what all the rave is about with the dual 80's.

You should buy that bahco in the link above my last post. It's an awesome dual 80 ratchet for 30 bucks!

And yes, dual 80's are very smooth!

 

[Skin]

If it were me, i'd buy something, then pull it out of my pocket and just ask. It cant hurt to ask. The guy may smile, take it, hand you a new ratchet and toss it in the warranty bin.

I like how so many are saying it doesn't matter because it doesn't effect the ratchet. If that ever happens to any of my ratchets you can be certain they're giving me a new one.

I've seen people complain about the condition of chrome on $2 sockets and wrenches and everyone agrees how awful it is (and unanimous agreement that some poor sap at Sears needs to be beaten with a hickory stick) but if the finish on a $120 ratchet is chipping, that's apparently okay.

 

[Gmonkee]

I have a rather costly pair of Wurth quad ratchet wrenches, the smaller of the two lost 90% of its chrome for peeling. I informed the Wurth rep of the issue but refused to try to warranty a fully functional tool. Grease from using it would protect from rust was my idea.

It worked perfectly the whole time, still does years later. The larger has a perfect finish yet.

I'm weird in that cosmetic issues don't bother me a lot sometimes but functionality is everything. Sometimes even if it was expensive. Then again some of my favorite user tools were bare steel new and now are patina and box rash.