What the @#$#!

[DORIGTT]

I was almost done with my floor after numerous delays from the materials not being shipped to me, me getting the flu and the fact that I'm typically home only a couple days a week due to me being on the road for work. Guess what happens? I open the last batch of grey epoxy, mix it up, and lay it down and I think, that looks kinda dark. Must be because its wet still. Unfortunately, it was a darker grey than the other 2/3rd's of the floor.

I haven't put down the clear topcoat as I only finished this 4 hours ago. I've contacted the manufacturer to let them know what happened and I double checked the buckets of materials and they all say the same thing on them.

As you may imagine, I'm pissed off to the point of laughing about it. What do I do now? What are my options?

 

[hook982]

should have batch-mixed everything first (part a). should have read the directions.
your fault flu-boy....

 

[DORIGTT]

The instructions said to mix them if they were from different orders / batches. I made the assumption that they were of matching shades. I figured that if there was a difference in the shade - them being the same color and all, that it would be hidden with the flake I was going to use.

The main part of the floor is the light grey - not what I ordered and the 'screwed up' part is the medium grey - which is the color I wanted.

***** to be me, but again, what are my options at this point?

 

[d33pt]

maybe they will send you another batch that matches and you can go over it?

 

[jdoering]

Bummer! I'm sure they'll make you relatively whole (labor may be an issue) if they actually sent a completely incorrect color. Good tip to add to the long-list DIY checklist for these epoxy jobs.

Were the marking all correct once you looked more closely? They were from the same batch even though they were different shades or you assumed same order = same batch? It seems like different shades would automatically mean different batches.

 

[DORIGTT]

Bummer! I'm sure they'll make you relatively whole (labor may be an issue) if they actually sent a completely incorrect color. Good tip to add to the long-list DIY checklist for these epoxy jobs.

Were the marking all correct once you looked more closely? They were from the same batch even though they were different shades or you assumed same order = same batch? It seems like different shades would automatically mean different batches.

The crappy part is the buckets have identical markings on them. I did check that to make 'sure' I wouldn't have any issues.

So do I scuff it or grind it?

 

[DORIGTT]

maybe they will send you another batch that matches and you can go over it?

One can only dream. I'll see what they can work out with me. I haven't thrown them under the bus due to too much of that goes on here already. I actually had multiple orders shipped to me erroneously, but made sure I sent back the batch that had the corresponding shipping labels to make sure I had the 'same' batch.

 

[bazzateer]

Batch numbers are usually labelled on the cans. Did you check these numbers on each can?

 

[tc2000]

Whoops! Sorry this happened to you. Looks like it turned out really well otherwise.

 

[DORIGTT]

Batch numbers are usually labelled on the cans. Did you check these numbers on each can?

Just went and double checked. There aren't any batch numbers and the spots where numbers may have gone are blank and the actual verbiage on the container is 'KITS BOUGHT AT SEPARATE TIMES MAY A DIFFERENT SHADE TO THE COLOR WHICH IS NOT COVER BY WARRANTY'. I know it's not proper english but I'm reading it verbatim. Heck it's even all caps and bold so they were really yelling it!

 

[DORIGTT]

Kinda helps to have pictures I'm sure.

 

[DORIGTT]

I just spoke with the representative for the materials and they've talked me down off the ledge.

 

[mmhouse]

I just spoke with the representative for the materials and they've talked me down off the ledge.

What did they say?

 

[DORIGTT]

***** to be you...did we actually send you product? I don't have any record of your order.

Actually I'm to send a sample of the color I want to keep and they'll get me a color matched batch to fix the 'bad' area. Pretty darned fair in my book.

 

[Fastback]

I don't even paint latex without mixing first...batch numbers don't always help.

 

[munkey]

Man, those typos (on the first pic) are glaring and, at least to me, a serious turn off. How is one supposed to have confidence in a professional product when the labeling is so incredibly amateur? I count at least 4 or 5 errors there.

 

[jabberwoki]

Ok so you have a good base for another 1 coat/color top coat! Remember what is said about lemons!

 

[DORIGTT]

I don't even paint latex without mixing first...batch numbers don't always help.

I've learned from this go-round

Oh and Munkey, it does make you wonder doesn't it? I wonder if the formula is correct because if they can't spell and use proper grammar then they may not be able to read!

 

[DORIGTT]

Ok so you have a good base for another 1 coat/color top coat! Remember what is said about lemons!

That they look cool when I use them for plinking?

 

[nate379]

Yeah no joke! It reminded me of the instructions that come with Harbor Freight stuff. Like they plug in the Chinese into Google translate and cut and paste it without anyone reading it!

Man, those typos (on the first pic) are glaring and, at least to me, a serious turn off. How is one supposed to have confidence in a professional product when the labeling is so incredibly amateur? I count at least 4 or 5 errors there.

 

[BL50]

Man, those typos (on the first pic) are glaring and, at least to me, a serious turn off. How is one supposed to have confidence in a professional product when the labeling is so incredibly amateur? I count at least 4 or 5 errors there.

No kidding ... that is amateur beyond belief!

 

[rubberrodder]

Over on the Jalopy journal forums,one of the guys got the name for his ride that way. Product "may cause dangerouse" was all it said. But not dangerouse what.

 

[ct71rr]

Obviously you didn't follow the "proper insttallion"...just kidding. Man, that *****! Is this product Epoxy-Coat??

 

[rugerlady]

I have not actually looked at those labels before today. I will get this corrected right away.

Spelling is my pet peeve!! I corrected the labels myself!!! Let me know if you guys see anything else our spelling wizards have done.

 

[GeorgiaHybrid]

I cann chek you speeling fur u if u waunt.

 

[Hammerdown]

IMHO-I would suggest that you coat over the entire area to achieve a uniform color. If you just coat over the lighter portion, this area would have more build and could still have a color varience. The only way to ensure you get the right color and uniform finish would be to get material to coat the whole floor, batch it by mixing together all pigmented parts and stir to uniform consistancy, re-distribute to their original containers prior to activating them for application. This way it's not a chance the color would match the previous area, but a sure bet the floor will turn out the same. Scuff sand the existing coating to roughen the surface and create a textured "profile" that the new coating can mechanically bond to. Remove the debris and re-coat. Good luck!

 

[rugerlady]

I cann chek you speeling fur u if u waunt.

You sir are hired!! lmao

 

[Groovy]

Paint a lil dude pushing a lawn mower make it look like it is a lawn being mowed? Sorry no help I know that would make me crazy

 

[PaulR]

Thread title should be changed to "My Epoxy-Coat Nightmare"

lol, hey, it's only fair!

 

[tc2000]

How about "Tu-Tone Technique"

 

[DORIGTT]

IMHO-I would suggest that you coat over the entire area to achieve a uniform color.

I was planning to get enough to do the entire floor anyway because I wanted it to match properly.

Groovy, that's funny as Hell! You've got a sick sense of humor, but I like it.

I'll just forego getting more materials and get a vinyl decal of a guy painting the floor and apply it here

Paul R, as I said, I'm not throwing anyone under the bus (which is why I didn't say the suppliers name) due to the fact that I'm trying to get some assistance from the group in the form of recommendations to solve my problem vs. a 'let's all gang up on the big-bad company' thread that these things can turn into. I work for a company that gets it all the time. You hear about the few people who have had issues who get on the internet and complain. You hear nothing about the millions of other satisfied customers who don't say anything because they don't feel the need to.

I know you're just kidding as we all here have a great sense of humor - hell we're obsessing about damned garages for Petes-sake

 

[DORIGTT]

So to prep it for the NEW epoxy....
1. What grit to sand with? I'm thinking a floor buffer from Home Depot w/the sanding screen on the bottom.
2. What to wipe it down with? Water?
3. Who the hell do I get to do it for me because I'm stuck until my down time between Christmas and New Years. That won't work due to temperatures here in the PNW. Any of you guys bored and need practice doing floors? I'm in the Portland area. Beer's on me.
Actually, I may do it during the Thanksgiving holiday season.

 

[dlewis]

Man, those typos (on the first pic) are glaring and, at least to me, a serious turn off. How is one supposed to have confidence in a professional product when the labeling is so incredibly amateur? I count at least 4 or 5 errors there.

plus they don't want to even pay for their own labels,printed on ups shipping labels

 

[rugerlady]

plus they don't want to even pay for their own labels,printed on ups shipping labels

Well I don't have my hands in every single aspect of the company (I had no idea how they were printing the labels). I had no idea that how my warehouse prints their labels was worthy fodder for anyone.

 

[rugerlady]

So to prep it for the NEW epoxy....
1. What grit to sand with? I'm thinking a floor buffer from Home Depot w/the sanding screen on the bottom.
2. What to wipe it down with? Water?
3. Who the hell do I get to do it for me because I'm stuck until my down time between Christmas and New Years. That won't work due to temperatures here in the PNW. Any of you guys bored and need practice doing floors? I'm in the Portland area. Beer's on me.
Actually, I may do it during the Thanksgiving holiday season.

1. I would just use a drywall sanding pole with 100-120 grit. You just need to lightly rough up the surface.
2. You can wipe down with denatured alcohol or water.
3. Send me a ticket and I'll do it!

 

[Hammerdown]

I know you're just kidding as we all here have a great sense of humor - hell we're obsessing about damned garages for Petes-sake

It is the GARAGE JOURNAL after all, everybody here is obsessed with their garages!

You were magnanimous about not throwing the mfg. under the bus, but it seems others were not so gracious, and went to bashing! (Which was funny)

I usually use a 60-80 grit when re-coating to make sure I have enough of a profile, but if the mfg. says sand it with 100-120 grit, I'd do it.

Heck of a way to spend Thanksgiving, but hope you get the situation corrected to your satisfaction. Cheers!

 

[BL50]

Well I don't have my hands in every single aspect of the company (I had no idea how they were printing the labels). I had no idea that how my warehouse prints their labels was worthy fodder for anyone.

Just reflects on professionalism, that's all.

 

[rugerlady]

Just reflects on professionalism, that's all.

I will put checking every label on my list of things to do.....

 

[tc2000]

Obviously Team Epoxy-Coat has been doing a LOT of things right if they landed the distribution deal with Lowe's. They might go from a warehouse grunt printing labels on a greasy old PC to a hands-off assembly line over the next few years.

 

[PaulR]

Obviously Team Epoxy-Coat has been doing a LOT of things right if they landed the distribution deal with Lowe's. .

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Yea, like moving all the production facilities to China.


BWAAAAAHAHAHAHAHAAA!! kidding, only kidding.