To avoid these ads, REGISTER NOW!

When UPS or USPS Damages your items in transit???

To avoid these ads, REGISTER NOW!
D

Davefr

Well-known member
Joined
Jan 7, 2010
Messages
11,847
Location
OR
You need to refund the buyer ASAP. It looks like they already sent you detailed images of the damage. Tell the buyer to keep the packaging material until the claim is resolved.

You are the one to file the claim and fight it out with UPS.

If you want the box back send the buyer a prepaid shipping label.

I've done claims with USPS and FedEx and they paid within a week or two with no hassle. However UPS is the worst from what I hear. They will stonewall you until you give up.

UPS is also the worst at damaging packages IMHO.
 
T

TonyCH

Well-known member
Joined
Dec 12, 2011
Messages
302
Location
Finland
UPS terms say the item couriered is senders property until its in buyers hands. The right of ownership transfers when receiver signs for it. It doesn't matter what seller agreed with the buyer about transfer of ownership. With UPS only UPS terms matter.

So, if it was delivered damaged then the damage happened while it was still sellers property. The seller must make the claim and he receives the insurance money if UPS agrees the claim is valid.

So, seller must refund the money to the buyer as its not the buyers problem at all. Not refunding is inviting more trouble. And then deal with UPS.

Its was bad luck, nothing else. All courier companies are more or less bad and if you ship enough it will happen to you too.

I experienced the UPS terms myself when buying expensive hifi -equipment from German lawyer selling deceased gentlemans estate. I paid through bank transfer (its not common to use Paypal etc. when dealing between companies). It arrived damaged and clearly dropped (box corner dented badly). The lawyer wasn't interested in dealing with UPS about this so in the end it was my loss. :mad: UPS denied all my claims as it wasn't by their terms my property when it was broken. My company lawyers talked with UPS but it was clearly in their written terms which the seller had (unknowingly) accepted when he signed the UPS pickup. Lesson learned.
 
C

Canoe50

Well-known member
Joined
Feb 8, 2012
Messages
234
Location
Rochester, NY
It's too bad the buyer didn't open the package (suspecting there may be damage) while the UPS driver was there & then refuse delivery because of the damage. It then would have gone back to the OP & then he could have started the claim process.
The way I see, even if the OP wins the insurance claim, he still has to pay for shipping the box back to him, (or UPS if that's part of the settlement) which he likely won't recoup. It's unfortunate, but it seems like a no-win situation.
And I'm not trying to defend UPS in any way, shape or form & it has been mentioned earlier. Now is their busiest time of year for deliveries, which increases the odds of packages getting lost or damaged. Not to mention it's when they hire part timers to handle their increased business. That's not a good mix for the customer. Good luck with it.
 
F

FiendFX

Well-known member
Joined
Sep 30, 2012
Messages
812
Location
California
So is it pointless to even buy insurance? They said they will cover the damages, according to the insurance value???
 
A

Askme42

Well-known member
Joined
Dec 9, 2012
Messages
2,538
Location
Goreville IL
Canoe50 said:
It's too bad the buyer didn't open the package (suspecting there may be damage) while the UPS driver was there & then refuse delivery because of the damage. It then would have gone back to the OP & then he could have started the claim process.
The way I see, even if the OP wins the insurance claim, he still has to pay for shipping the box back to him, (or UPS if that's part of the settlement) which he likely won't recoup. It's unfortunate, but it seems like a no-win situation.
And I'm not trying to defend UPS in any way, shape or form & it has been mentioned earlier. Now is their busiest time of year for deliveries, which increases the odds of packages getting lost or damaged. Not to mention it's when they hire part timers to handle their increased business. That's not a good mix for the customer. Good luck with it.
Click to expand...

Can't open and inspect damages. Once you open it it's yours. Not saying it's right just the way it is.
 
D

Davefr

Well-known member
Joined
Jan 7, 2010
Messages
11,847
Location
OR
FiendFX said:
So is it pointless to even buy insurance? They said they will cover the damages, according to the insurance value???
Click to expand...

I never buy extra insurance/extra declared value fees. Self insurance will save you money in the long run.

For insurance to pay out:
1. Package will have to be totally lost in the system which is rare.
2. Or the outer shipping box will have to show major handling damage and the item will have had to be packed exactly to the carriers specs. (double boxed with 3-4" of padding in between).
3. Proof of market value will be needed.
4. If dealing with UPS, lots of time and patience while they stonewall you.

Just not worth it.
 
P

purplezr2

Well-known member
Joined
Jun 1, 2010
Messages
5,299
Location
Central MN
You can refuse delivery up to 5 business after a package has been delivered, this is straight from UPS.

Also wondering how well some of you document damage. I have never had a damage package claim denied. This includes Fedex, UPS, DHL and USPS. In the case of USPS I have been both the sender and the receiver. The only issue I have had USF Holland, they managed to put a fork into the side of a transmission.
 
C

Casey69

Well-known member
Joined
Mar 15, 2011
Messages
798
Location
Earth
good luck getting anywhere. my brother shipped a tv via ups & it was damaged en route. his experience with ups was calling into a call center, being placed on perma-hold, & getting a different operator each time who was unfamiliar with the problem. it just ate up too much time for him to hold & re-explain everything & he eventually gave up. i'm sure this is isn't by accident.
 
A

Askme42

Well-known member
Joined
Dec 9, 2012
Messages
2,538
Location
Goreville IL
purplezr2 said:
You can refuse delivery up to 5 business after a package has been delivered, this is straight from UPS.

Also wondering how well some of you document damage. I have never had a damage package claim denied. This includes Fedex, UPS, DHL and USPS. In the case of USPS I have been both the sender and the receiver. The only issue I have had USF Holland, they managed to put a fork into the side of a transmission.
Click to expand...

If the box is unopened in origional condition yes you can refuse it. If you open it SOL. Trust me had this fight with many customers who demand I can't leave until they inspect their packages. Don't shoot the messenger. I don't make company policy.
 
E

EOC_Jason

Well-known member
Joined
Jun 25, 2012
Messages
11,388
Location
Bentonville, AR
I've been sitting in UPS limbo for a damaged package from 9/15/14... Yes, UPS has had the damaged items for 2.5 months and every time I call I just get pissed off because they won't do **** for me except say I have to wait...

Anything oversized and / or heavy, it is so much better to ship on a pallet via freight. I highly recommend the Fastenal 3PL service...
 
To avoid these ads, REGISTER NOW!
B

BFHtime

Well-known member
Joined
Mar 31, 2012
Messages
983
I did not read the whole thread. I have heard of people taking before packing pictures or video of the item to be shipped, pictures or video of the packing, and pictures or video of shipping, some people do all the way to the shipper video as proof as to what was in the box. The reason why people have gotten this crazy is because of denial of claims, that all insurance tries to do. It make you wonder what paying insurance really get you. An opportunity to recover damages at best, but having the proof can help to make your case.
 
B

BFHtime

Well-known member
Joined
Mar 31, 2012
Messages
983
SlowAl said:
UPS, the Comcast of the shipping world.
Click to expand...

Comcast HAH. They have multiple times offered free channels for say 9 months and then started billing for it in the 7th month, on a promotion, that I did not even want. They also add services of channels even if you do not ask for them, and charge you for it. They change your plan and charge you for it. Pay attention to that Comcast bill. This has happened several times to my family. You have to be pretty darned persistent with them too, to get it fixed. It is more time than I think it is worth to fix it. The customer service representatives have not been the best (I didn't want to say ****, whoops). The independent contractors that they hire, tend to be very good though.
 
T

ttpete

Well-known member
Joined
Mar 8, 2011
Messages
6,737
Location
Dearborn, MI
If you use UPS frequently, sign up for My UPS. It's free. You are notified automatically when a shipper is created for any item coming to you, and you can always track it with one click. You can change the destination and give instructions where the driver should put it. It will give you a time window for delivery, and notify you if it changes.

Always request insurance and Signature Service for expensive items. They'll attempt delivery 3 times before returning it. Look the package over before signing for it. If it's damaged or rattles, refuse delivery. It'll go back to the sender, who will deal with it.
 
P

preludelinux

Member
Joined
Jun 27, 2012
Messages
5
Location
Herrin IL
I wonder how many of Comcast.equipment gets damaged. Long ago I had a laptop repaired by best buy (best try) anyway 3month's went buy and not even a phone call I checked into best buy to see what was taking so long oh we sent your laptop out 2MONTHS ago no email or phone call had them pull up the ups shipping invoice it was sent to the incorrect address and with no signature. .. never seen the laptop again. Let's just say I got a new laptop eventually. Never gone back to best buy. (Sent from phone)
 
N

nationalminer84

Well-known member
Joined
Jul 11, 2013
Messages
73
Location
National Mine, Mi
I just had a damaged item claim on eBay... Buyer was a jerk about it though. He wanted the refund and to keep the item I offered to pay for return shipping and refund or partial refund for the damage and he keep the item.... He filed a case on me and surprisingly I won he was to ship it back at my expense and he would get a refund he never provided a tracking number so they sided with me... Pretty stupid on his part as I won the damage claim too so I got paid for the item and damage and he got a damaged item... I tried to work with him but I wasn't going to be suckered it was not my fault it was damaged or his and he was impatient and couldn't follow through... Good luck!


Sent from my iPhone using Tapatalk
 
D

DennisH2014

Well-known member
Joined
May 29, 2014
Messages
120
tool_scrounge said:
Apparently UPS does not like to even call it insurance:

http://sanfrancisco.cbslocal.com/2013/06/11/consumerwatch-ups-customer-caught-off-guard-by-insurance-claim-denial/
Click to expand...

Because they aren't insurance agents, it's coverage, but not insurance. UPS is pretty clear about it.

I worked for a UPS Store for far too long, so I've got good experience with UPS, and I've packed tons of crazy stuff, and shipped it all around the world. If the packaging was in fact good enough (2-3" cushioning on EACH side, should use foam in this situation by the way, and a DW box), then they will approve the claim. HOWEVER, UPS will keep the box.
 
You must log in or register to reply here.
To avoid these ads, REGISTER NOW!
Top Bottom