Anything that is "Catalogue online exclusive" our Sears cannot get. Also some other items like the insulated screwdrivers and some other tools, etc they cannot get. The store owner gets mad as hell when he calls and is told that he can't order it or have it sent on the weekly truck from the big Sears 35 miles up the road.
He does carry the new generation ratchets in the 3 piece sets but not individuals. Also, they do always try to order what they don't stock. Sometimes they can get it and sometimes they are told they can't.
When he was told he couldn't order me the new generation ratchets for the C-man club deal he asked the guy on the phone how can Sears make this offer then not allow him to order the ratchet? The guy on the other end told him to call the Sears 1-800 number and ask them. When he did that, they told him that I would have to call myself and try to order them and send my "turn in ratchet" to Sears or drive to the big Sears 35 miles away and use the Club deal. Needless to say, he was mad and embarassed when he got off the phone, I didn't get to exchange an old ratchet for a new generation ratchet and Sears lost another sale.
Coach
