www.wttool.com
I just wanted to share an experience I had with these guys. I ordered a number of items via the web (mostly from their clearance section). I got an email saying that about half of the items I ordered were not available (or in one case could be ordered for a higher price).
I got a bit mad and asked to cancel my entire order (I had been at a funeral all morning of lady who died way too young and I was in a bad mood). They did and - so far I have not seen anything bad from them on my credit card.
Pros:
Nice people
List USA made on web site when it's known about an item
They have a few physical stores that you can go to
Cons:
They don't know what they have in stock at all times and they don't appear to care enough about the customer to get inventory right (epically regarding clearance items).
Some of their prices are great, but some can be beat by Amazon (with free shipping to boot).
In fairness to WT they have a message that clearance items are in "limited supply". But in 2010 you either have an accurate inventory system integrated with your e-commerce Point of Sale or you don't - they don't. The days of "We might have some more of those in back - leave it on the web site" should be long, long gone.
I just wanted to share an experience I had with these guys. I ordered a number of items via the web (mostly from their clearance section). I got an email saying that about half of the items I ordered were not available (or in one case could be ordered for a higher price).
I got a bit mad and asked to cancel my entire order (I had been at a funeral all morning of lady who died way too young and I was in a bad mood). They did and - so far I have not seen anything bad from them on my credit card.
Pros:
Nice people
List USA made on web site when it's known about an item
They have a few physical stores that you can go to
Cons:
They don't know what they have in stock at all times and they don't appear to care enough about the customer to get inventory right (epically regarding clearance items).
Some of their prices are great, but some can be beat by Amazon (with free shipping to boot).
In fairness to WT they have a message that clearance items are in "limited supply". But in 2010 you either have an accurate inventory system integrated with your e-commerce Point of Sale or you don't - they don't. The days of "We might have some more of those in back - leave it on the web site" should be long, long gone.
