Why Buy Snap-on?

[spoon671]

This is quite possibly the WORST reason to buy anything, tools or otherwise.

I'm no finance major. My lady studied ecenomics at Berkeley, and scored an MBA from Stanford. I asked her, and she says that it's an excellent and quite possibly the BEST reason to buy one particular brand over another.

Why wouldn't you buy something that holds it's value well, and that is easily resold?

 

[RedneckWelder]

Why wouldn't you buy something that holds it's value well, and that is easily resold?

Few tools hold their resale value particularly well, Snap On is no exception to this. And just because the seller prices at near retail value, does not mean it sells at that price (people don't understand pricing when they go to sell stuff)

Me, I buy based on a number of factors, but resale value is NOT one of them.

 

[slyonedoofy]

That's what a lot people don't understand about Snap-on tools, the ergonomics. I can take a Snap-on wrench and make it do barrel rolls in my hand faster than any other wrench. Flipping it end over end is also very easy.

Reminds me of the boss who had to pick between two framers for a job.

The first guy has a $10 hammer and the boss asks him to show what he can do and the guy pounds nails at a steady pace and never stops.

The second guy comes up with his $100 hammer and says I'll show you I'm better. He flips his hammer up in the air, twirls it around, spins it faster than anyone else could do and puts it away.

The boss hires the first guy and the second guy gets mad and asks why.

The boss says "I already have enough guys out here spinning hammers and not working"

 

[KinzeMech]

If you think that Snap On does the best at everything, then you're completely wrong. There's only 2 or 3 things they do better than the rest, and one of them is warranty, another one is convenience.

If warranty and convenience are the two pitches you're going to throw, snap on gets two strikes.

Warranty...no. Warranty is a hassle. They can decline warranty if they feel the tool was abused, whereas it is commonplace in the industry for lifetime warranted tools be be replaced *no questions asked*. They can require the receipt as proof of purchase. Warranty means waiting for the truck driver to show up, and if he has to send the tool off, waiting longer for it to come back.

Convenience...no. Not unless you are somewhere serviced daily by the truck. I can go to any other store any day of the week. Sears, NAPA, Lowe's, etc. If you go through the website, that's a little faster, but not much.

 

[sberry]

Few tools hold their resale value particularly well, Snap On is no exception to this. And just because the seller prices at near retail value, does not mean it sells at that price (people don't understand pricing when they go to sell stuff)

Me, I buy based on a number of factors, but resale value is NOT one of them.

I agree, I don't buy on resale either. No point in spending 10 more today in hopes of getting 5 more 10 years from now.

 

[Tronyadorable]

All the tool companies have certain items that are superior to others.I don't think you can out do SO ratchets and torque wrenches.Some companies seem as good but certainly not any better.Pliers are better left to plier specialists. Adjustable wrenches too.Hammers the same.Chisels and punches Dasco.
I'd never buy a master set from any company. Snapper included.I like the best or close to it and that means a quite large list of companies all over my shop.Brand loyalty is ill thought out purchasing. Fanboy nonsense.
Y'all might laugh but Amazon reviews often guide me in the direction I need.
Drill bits. Grinding disks. Tape measures,saw blades.Stuff like that.A lot of carpenters, welders etc. seem to buy power tools there too so the reviews can be pretty picky.
I know if something survives a year with my animals it's some good stuff. These dolts can break anything.

 

[KinzeMech]

Why wouldn't you buy something that holds it's value well, and that is easily resold?

Because with tools, "holds value well", doesn't mean it gains value. It just means it depreciates less than other alternatives. If you're lucky, AND you sit on it for a decade, maybe you can sell it for 75% of the original investment. The investment value of these tools is NOT the residual value in them when I am done with them. The investment value of these tools is my worth as a professional mechanic, the return on that investment is the value of the work I am equipped to do because I own them.

A lot of my snap on tools were bought used on ebay/craigslist/etc. I typically buy it if I can get it for less than half of current list price. If that's somebody's investment I'm buying at 50% of common purchase price, well that kind of ***** for him.


Actually buying FOR resale as an investment is something done with appreciable commodities. Tools are depreciable commodities, snap on just happens to lose less than the others, and despite that, still isn't automatically the best choice. You can buy a snap on tool for $600, use it a few years, and hopefully sell it for $400, and have a net loss of $200. You can buy a harbor freight tool for $75 and throw it in the trash can when you're done, and be $125 in a better position than if you had spent for the tool that "holds value".

 

[BirdMobile]

Because with tools, "holds value well", doesn't mean it gains value. It just means it depreciates less than other alternatives. If you're lucky, AND you sit on it for a decade, maybe you can sell it for 75% of the original investment. The investment value of these tools is NOT the residual value in them when I am done with them. The investment value of these tools is my worth as a professional mechanic, the return on that investment is the value of the work I am equipped to do because I own them.

A lot of my snap on tools were bought used on ebay/craigslist/etc. I typically buy it if I can get it for less than half of current list price. If that's somebody's investment I'm buying at 50% of common purchase price, well that kind of ***** for him.


Actually buying FOR resale as an investment is something done with appreciable commodities. Tools are depreciable commodities, snap on just happens to lose less than the others, and despite that, still isn't automatically the best choice. You can buy a snap on tool for $600, use it a few years, and hopefully sell it for $400, and have a net loss of $200. You can buy a harbor freight tool for $75 and throw it in the trash can when you're done, and be $125 in a better position than if you had spent for the tool that "holds value".

Nice post. WAY too logical and rational for this thread, though.

 

[wmartin]

Resale is obviously a matter of buying at or below market and then reselling at market. I can't say that Snap-on is better than the other name-brand tools, although it might sell to a broader market on eBay for sure.

The cost thing for Snap-on is an odd one. There's several groups talking at cross purposes I imagine. Those that bought their stuff a long time ago (or inherited it), those that bought used on eBay, those that bought at new retail or with some slight discount from the truck.

Personally, I can't imagine paying the new retail prices...there's just too much in the way of price control going on and it's simply not worth it to me...but if someone gets joy out of new shiny objects and like the ease of service, I say you should spend your money as you like.

No doubt the overnight delivery model is going to drive down prices along with improvements in manufacturing technologies, plus the national marketplace (eBay) has established used prices that are significantly below new on handtools. For me, the sweetspot is eBay pricing on high end tools, but then I don't use them for a living and can afford to wait to pick up what I want.

 

[kythri]

Because with tools, "holds value well", doesn't mean it gains value. It just means it depreciates less than other alternatives. If you're lucky, AND you sit on it for a decade, maybe you can sell it for 75% of the original investment. The investment value of these tools is NOT the residual value in them when I am done with them. The investment value of these tools is my worth as a professional mechanic, the return on that investment is the value of the work I am equipped to do because I own them.

A lot of my snap on tools were bought used on ebay/craigslist/etc. I typically buy it if I can get it for less than half of current list price. If that's somebody's investment I'm buying at 50% of common purchase price, well that kind of ***** for him.


Actually buying FOR resale as an investment is something done with appreciable commodities. Tools are depreciable commodities, snap on just happens to lose less than the others, and despite that, still isn't automatically the best choice. You can buy a snap on tool for $600, use it a few years, and hopefully sell it for $400, and have a net loss of $200. You can buy a harbor freight tool for $75 and throw it in the trash can when you're done, and be $125 in a better position than if you had spent for the tool that "holds value".

Exactly, and thank you.

I've had this discussion with my brother, who gave me flack for buying a $8,000 used Ford instead of a $18,000 used Toyota - because the Toyota will "hold it's value" and have a higher resale price.

That logic works when, as mentioned, the asset is appreciating in value, or at least, not depreciating.

He bragged that, in a few years, he'll be able to sell his Toyota for $10,000 when he wants a different vehicle, and I'll only be able to sell my Ford for $2,000.

So, in that hypothetical scenario, he's lost $8,000 of value, and I've lost $6,000 in value.

He might have more value in his so-called "investment" - he's retaining 56% of the "value" and I'm only retaining 25%.

That kind of thinking works great for politicians and shyster car salespeople, but when you get down to brass tacks, he's lost $2,000 more than I have.

I buy my vehicles, my tools, my computers, my video games, my cell phone, all of that stuff to USE, not to resell at a later date (I've seen the "investment" and "resale value" argument applied to all of these items and more from various sources/locations).

I've also seen the argument used here of "if you have to sell all of your tools because you change professions" as a justification for spending more. Your money, do what you want - but if you're seriously thinking that you may have to sell all of your tools at a later date due to a career change, maybe you should be thinking about a different career before you sink money on those tools, y'know?

 

[byoungblood]

My unprofessional opinion...

There is not much reason to buy ANY truck brand for basic hand tools, unless you have no financial discipline and have to rely on their truck credit to get by. Otherwise with the number of good sources on the 'net to buy high quality tools that don't break the bank (think S-K, Wright, Williams, Armstrong) I can't see why someone would pay 2-3 times as much for a set of combination wrenches, sockets, etc...

Now, they do have some specialty tools that are unavailable elsewhere, or for professional use the other tools that are available just won't hold up. That's where I think the tool trucks shine.

 

[wornoutoldman]

Let's not forget that the vast majority of Snap-on customers use their tools to earn a living. They aren't spending thousands of dollars to change oil on their wifes daily driver or install a KN filter in the household hotrod. No siree they are doing their best to wear those tools out. So really those "costly" tools are making money. Most find after a few years, or a lifetime of working, that they have also purchased the best retirement gift they could ever buy themselves. A complete set of Snap-on tools.



So now in retirement they can change oil on their wifes daily driver or install a KN filter in the household hotrod.

 

[Gmonkee]

The retiring mechanic that used his tools 30 years did not have FD+ wrenches, he had to put owners on them 20 odd years ago too. Add in worn chrome and lets see how that resale value holds up.
30% of list if all are still there to make the set? He hopefully got his money out USING them because now at resale its diminished.

I can double my money flipping common CM stuff if the purchase price was right. Buy new on sale, use it a while and sell when I have a determined buyer. On SO I might break even and on cheap decent Chinese stuff I can easily profit. My market is funny like that.
Euro stuff and the better known US brands not CM or SO I'm lucky to get Chinese tool prices on. So I use that stuff myself. It all works out well.

Resale value is weird. I play my market how it works and make a few bones extra like that.

 

[Lookin4'67Galaxieconv]

and on cheap decent Chinese stuff I can easily profit. My market is funny like that.

This doesn't make sense at all. Who is buying cheap Chicom sh/t from you enabling you to make a profit?

 

[sberry]

I actually seen worn beat to piss HF wrenches on a wire, not even a full set but used in an Amish stove welding shop manned buy teenagers, brutal beat junk at an auction and brought more than you could buy for them new. They did have a few SO pieces but it was pretty whipped too so that wasn't fair but they give 20$ for stuff beat with a 4 pounder could have got off the shelf for 15.
But I am in total agreement with some of the logic above, if its based on % in the mind it doesn't mean that's what it is in real dollars.

 

[sberry]

What gets me is the logcal argument for some things. A young guy comes on here says I work in a dismantle yard and the pay is only fair and I been using a set od Huskey wrenches I paid 22$ for 2 years ago and still work fine,, what should I upgrade to? Ha

 

[KinzeMech]

Most find after a few years, or a lifetime of working, that they have also purchased the best retirement gift they could ever buy themselves. A complete set of Snap-on tools.

Maybe I'm doing it wrong, but if I retire 25 years from now, I don't think I want to be looking at a complete set of SO tools. I think I'll want to dispose of them for whatever I can get, keeping behind just a basic set, and any of them that may have usefulness in any hobby I may be interested in at that time, and past that point pay someone else to change my oil and make my repairs.

I'm in my mid 30's, and can't say with any certainty what I'm going to want then, but right now, that's my best guess.

Wrenching for a living took all the joy out of wrenching for fun. I'm better equipped for it, and better at it, but the fun is gone. When the work is gone, so too shall be the tools (is it sacrilege to say that here?).

 

[Gmonkee]

This doesn't make sense at all. Who is buying cheap Chicom sh/t from you enabling you to make a profit?

I'm in Mexico, I can move more cheap stuff by far than anything of 'value' . They feel better getting 6 wrenches at the same price as the one SO wrench. They're cheapos and love the low prices.
Shiny Chinese chrome sells, who am I to argue?

In fact selling off my overstocks the last year the first to go was the lowest priced and all I have left is two nice wrench sets.

The CM set generates lots of interest but the price kills it. They want me to give it away or break it up.
Not gonna happen.

The other is metric DOE and its a good but little known brand. DOE is not highly desired and they want CM. A really good set but a hard sell, kinda sad.

 

[Wakefield]

Well the Snap On 7/16" wrench got embarrassed by the old underdeck mower muffler screws-wouldn't grab them
there was still some parallel left on the rusty heads of the shoulder screws-took my 30+ year old Craftsman WF 8" adjustable,snugged it on them real good,rocked it and all that while tightening the knurl--and it took them off!

This has been a fun thread-and Snap On better pay attention to detail and their quality at their price point-Wright and S*K panting right behind them off the shoulder!

Putting those mufflers under the mower deck like that was kind of dumb-rusts away in no time flat with all that wet grass down there

 

[jml93]

What is really going on here is those that can't afford expensive tools for their weekend hobby are depressed. They just need to feel better about themselves so they start threads on the interweb trying to convince themselves that no one should buy pro tools.

Do we really need this thread every week though? Can we get like one running chat thread like other forums and keep all this there? People care wayyyy too damn much how other people spend their money. You ask why buy HF or SO, who the hell cares? It isn't your money!

One of the best comments I've read. Catch hell everyday at work for my liking of Snap-On tools. The people that say the most, spend their money on other things and have the least amount of Snap-On

 

[espyking83]

I think people are being a tad too defensive ITT....

 

[thejudges69]

In my honest opinion there are a couple reasons.

1. They come to your shop every week and fix your broken stuff.

2. You can buy 5k worth of tools and pay 25.00 a week to have them.

3. Its a status people like to say they have snap on tools and toolbox.

Again just my opinion, not subscribing due to the fact I'm about to get scolded for my above comments even though they are only opinions.

I own very little snap on, all my tools I have I paid cash for except a few gifts I received.

 

[spoon671]

Because with tools, "holds value well", doesn't mean it gains value. It just means it depreciates less than other alternatives. If you're lucky, AND you sit on it for a decade, maybe you can sell it for 75% of the original investment. The investment value of these tools is NOT the residual value in them when I am done with them. The investment value of these tools is my worth as a professional mechanic, the return on that investment is the value of the work I am equipped to do because I own them.



A lot of my snap on tools were bought used on ebay/craigslist/etc. I typically buy it if I can get it for less than half of current list price. If that's somebody's investment I'm buying at 50% of common purchase price, well that kind of ***** for him.





Actually buying FOR resale as an investment is something done with appreciable commodities. Tools are depreciable commodities, snap on just happens to lose less than the others, and despite that, still isn't automatically the best choice. You can buy a snap on tool for $600, use it a few years, and hopefully sell it for $400, and have a net loss of $200. You can buy a harbor freight tool for $75 and throw it in the trash can when you're done, and be $125 in a better position than if you had spent for the tool that "holds value".

Sorry, I wasn't suggesting buying Snap-On or any other tool based on probable resale values alone, but more of just a consideration. Resale value I guess isn't something most wrench turning folks are thinking about when buying tools anyway, so I suppose you're right.

Considering resale value on a new car purchase is definitely worth it of course, makes more sense.

Edit: oh and in response to your last paragraph, yes I can totally see that and that makes perfect sense. Makes me feel like an idiot for buying all this Snap-On and Hazet all these years. FWIW though, you couldn't give me a set of Husky spanners for free. I'd rather actually spend money on something good like Snap-On or Hazet, even though the longer I think about it, the less sense it makes to do so.

 

[spoon671]

The cost thing for Snap-on is an odd one. There's several groups talking at cross purposes I imagine. Those that bought their stuff a long time ago (or inherited it), those that bought used on eBay, those that bought at new retail or with some slight discount from the truck.

Personally, I can't imagine paying the new retail prices...there's just too much in the way of price control going on and it's simply not worth it to me...but if someone gets joy out of new shiny objects and like the ease of service, I say you should spend your money as you like.

I like these points. You can get a complete set of used Snap-On sockets from eBay for what, 1/2 the price of new? Use them, and then sell them for probably what you paid.

Buying Snap-On brand new is making less sense, unless you're a tech, right?

 

[spoon671]

Your money, do what you want - but if you're seriously thinking that you may have to sell all of your tools at a later date due to a career change, maybe you should be thinking about a different career before you sink money on those tools, y'know?

I do agree with this. But, what if I just like working with the best tools man? It doesn't matter what I do, or how long I think I'm going to stick in my current line of work. I just like working with nice stuff. It's like an addiction almost lol. No wonder my wife keeps scolding me for "making poor financial decisions". ;-)

 

[spoon671]

Maybe I'm doing it wrong, but if I retire 25 years from now, I don't think I want to be looking at a complete set of SO tools. I think I'll want to dispose of them for whatever I can get, keeping behind just a basic set, and any of them that may have usefulness in any hobby I may be interested in at that time, and past that point pay someone else to change my oil and make my repairs.



I'm in my mid 30's, and can't say with any certainty what I'm going to want then, but right now, that's my best guess.



Wrenching for a living took all the joy out of wrenching for fun. I'm better equipped for it, and better at it, but the fun is gone. When the work is gone, so too shall be the tools (is it sacrilege to say that here?).

This is most definitely worth quoting!

If I'm looking at a full Snap-On set by the time I retire, I did something wrong. I will have worked too damn hard, and spent too much money.

 

[bcradio]

Exactly, and thank you.

I've had this discussion with my brother, who gave me flack for buying a $8,000 used Ford instead of a $18,000 used Toyota - because the Toyota will "hold it's value" and have a higher resale price.

That logic works when, as mentioned, the asset is appreciating in value, or at least, not depreciating.

He bragged that, in a few years, he'll be able to sell his Toyota for $10,000 when he wants a different vehicle, and I'll only be able to sell my Ford for $2,000.

So, in that hypothetical scenario, he's lost $8,000 of value, and I've lost $6,000 in value.

He might have more value in his so-called "investment" - he's retaining 56% of the "value" and I'm only retaining 25%.

That kind of thinking works great for politicians and shyster car salespeople, but when you get down to brass tacks, he's lost $2,000 more than I have.

I buy my vehicles, my tools, my computers, my video games, my cell phone, all of that stuff to USE, not to resell at a later date (I've seen the "investment" and "resale value" argument applied to all of these items and more from various sources/locations).

I've also seen the argument used here of "if you have to sell all of your tools because you change professions" as a justification for spending more. Your money, do what you want - but if you're seriously thinking that you may have to sell all of your tools at a later date due to a career change, maybe you should be thinking about a different career before you sink money on those tools, y'know?

That is a terrible reason to buy a Toyota.

You buy a Toyota for quality and reliability, not resale.

 

[Toyota mechanic]

That is a terrible reason to buy a Toyota.

You buy a Toyota for quality and reliability, not resale.

 

[thesilverone]

and to create traffic

 

[pi_guy]

After having some of these tools for 30 years, I can almost get what I paid for them.
Most of the good stuff, 1/4 inch flex sockets, deep flex sockets & midget or short wrenches you never see on e-bay the majority of the time it just standard sockets or impacts.
My tool cart with 6" vise that I paid 4k 30+ years ago has made me more money and saved me more time. That your 1000 dollar box would not have held up, plus they still warranty the draw slides for it. I have had race cars sitting on it, motors and gearboxes. Plus many different fabricated objects.
Still waiting for somebody to tell me who makes a better 1/4 inch flex socket set or who has more variety in hand tools like a 1/8 inch drive socket set.

 

[wagzilla]

I don't know guys, if you have to sell all of your tools because you change professions" as a justification for spending more, no that's not it but I do look at, you are renting every thing in life, so take good care of it because you want the most money for it when you sell it or trade it

James

 

[wmartin]

After having some of these tools for 30 years, I can almost get what I paid for them.
Most of the good stuff, 1/4 inch flex sockets, deep flex sockets & midget or short wrenches you never see on e-bay the majority of the time it just standard sockets or impacts.
.

Not a bad point. I have a short wrench set (SAE/metric both) from eBay, but you definitely don't see them as often. The flex stuff is always surprisingly expensive and I couldn't justify them for as little as I'd use them.

What I've managed to pick up on eBay over time is a pretty full set of Apex impacts. Probably not 100% as good as the Snap on, but I'll certainly never break one.

Personally, since I work on cars less and less, I'm about half tempted to sell my Snap-on stuff on eBay (I'll make money on all of it I bet) and go all-out on vintage tools. I think it would be a ball to have a really nice set of early stuff. It isn't like you need a lot of handtools to deal with 1960's American cars.

 

[flyingtpot]

I'm no finance major. My lady studied ecenomics at Berkeley, and scored an MBA from Stanford. I asked her, and she says that it's an excellent and quite possibly the BEST reason to buy one particular brand over another.

Why wouldn't you buy something that holds it's value well, and that is easily resold?

I was the Engineering Manager at an industry leading billion dollar medical company. It was a nice company and they were sharp with their business model.

My group had a Marketing Manager with a Stanford MBA. She got hired into the company and many of us questioned it. She always thought her 'opinion' was the best reason in our group's business model. She was nauseating and turned out to always be wrong on what was best for the company and most of all the products for the end user.

The company $hit canned her really quick. We were all very happy that happened.

I can manage my shop purchases without a Stanford MBA.

 

[flyingtpot]

Don't get me wrong, SO makes fantastic pliers and are worth every penny, I just don't think they're quite as good as the higher end German pliers I've seen, IMHO. There are some things Germany does better, and pliers happen to be one of them.

Try some of the higher end German snap ring pliers, specifically Knipex, on shaft rings like the Rotor Clip SHF series shaft rings. The tips will bend like rubber bands. The basic series Knipex pliers are no match for that series shaft ring. The precision series Knipex pliers will manage them, yet will be gasping for air.

I have a hefty amount of generic German tools and specific tools for motorcycles. Some of them are well designed and high quality. Others are really poorly engineered and manufactured.

 

[spoon671]

I was the Engineering Manager at an industry leading billion dollar medical company. It was a nice company and they were sharp with their business model.



My group had a Marketing Manager with a Stanford MBA. She got hired into the company and many of us questioned it. She always thought her 'opinion' was the best reason in our group's business model. She was nauseating and turned out to always be wrong on what was best for the company and most of all the products for the end user.



The company $hit canned her really quick. We were all very happy that happened.



I can manage my shop purchases without a Stanford MBA.

Hmm sounds like an interesting experience at Podunk Pharmaceuticals. What were the qualifications of the people who were questioning the Stanford MBA?

Some of the smartest, brightest, most charismatic and competitive people I've ever met are those I've met through my wife's Stanford GSB alumni association, and at Google and Facebook events. I've had the chance to attend a lot of them in recent years, and have chatted with many other MBAs.

Whoever she was, she sure sounds familiar. Extreme type-A personality..very common in highly successful business professionals who hold an MBA from a top school.

----

Let's talk about tools now? Will the Snap-On truck warrantee my flaking chrome on my SAE combination spanner set?

 

[flyingtpot]

Hmm sounds like an interesting experience at Podunk Pharmaceuticals.



What were the qualifications of the people who were questioning the Stanford MBA?

You're delusional and clueless.

Well, we were part of the team running a successful billion dollar business and employed. Yes, those are just some of the qualifications. The Stanford MBA was fired and unemployed. See if you can add it up.

This post is on topic for the thread. Once again, I don't need a Stanford MBA to run my business.

 

[WhiffySpark]

If warranty and convenience are the two pitches you're going to throw, snap on gets two strikes.

Warranty...no. Warranty is a hassle. They can decline warranty if they feel the tool was abused, whereas it is commonplace in the industry for lifetime warranted tools be be replaced *no questions asked*. They can require the receipt as proof of purchase. Warranty means waiting for the truck driver to show up, and if he has to send the tool off, waiting longer for it to come back.

Convenience...no. Not unless you are somewhere serviced daily by the truck. I can go to any other store any day of the week. Sears, NAPA, Lowe's, etc. If you go through the website, that's a little faster, but not much.

You have a ****** driver.

If I break something and he doesn't have a replacement part, I get a whole new tool.

Never needed a reciept or had a hassle out of 4 drivers. Never been denied either.

I'd find a better snap on truck

 

[kythri]

I'd find a better snap on truck

Unfortunately, that's not really an option for anyone - trucks have specific routes, and drivers can't poach other driver's territory.

 

[Hiball]

I know its a popular stance here at GJ that All tool truck drivers are just driving around all day hiding from there customers and doing everything in there power to keep the shiny tools on there truck, but the Facts are:

If they don't move any product, they can't even pay the fuel bill, let alone themselves. I've never had a dealer ask me for proof of purchase, or even question abuse. I figure everyone who ******* about warranty problems is simply mad because they didn't get there flea market finds replaced. I don't work at a shop, when I need to get ahold of my local guy I simply give him a call. I can definitely understand a dealers apprehension to let a stranger onto his truck, I figure my dealer is packing +100k worth of inventory and there are bad people in this world.

Snap on isn't Marketed to your average joe, there is no reason to change there policy as they are making money hand over fist. It would be no different than driving up to a Ferrari dealer in a busted *** Buick as asking to test drive a 250k super car. Is that a good policy? No but it's the world we live in and if you wanna play, you need to pay. I do find it amusing that everyone always claims I can buy from retailer X,Y or Z and have better service, but the facts are NONE of them are immune to poor customer service, and there are literally 100's of threads documenting people having bad days. Unfortunate for GJ, people aren't perfect.. . There are literally hundreds of reasons to buy Snap On and equally 100's of reason Not too, why its such a debatable topic is beyond me. Life is too short... Nobody is keeping score, No matter how many times someone justifies there choice there will be no trophy at the end of the day.

 

[joel63]

I know its a popular stance here at GJ that All tool truck drivers are just driving around all day hiding from there customers and doing everything in there power to keep the shiny tools on there truck, but the Facts are:

If they don't move any product, they can't even pay the fuel bill, let alone themselves. I've never had a dealer ask me for proof of purchase, or even question abuse. I figure everyone who ******* about warranty problems is simply mad because they didn't get there flea market finds replaced. I don't work at a shop, when I need to get ahold of my local guy I simply give him a call. I can definitely understand a dealers apprehension to let a stranger onto his truck, I figure my dealer is packing +100k worth of inventory and there are bad people in this world.

Snap on isn't Marketed to your average joe, there is no reason to change there policy as they are making money hand over fist. It would be no different than driving up to a Ferrari dealer in a busted *** Buick as asking to test drive a 250k super car. Is that a good policy? No but it's the world we live in and if you wanna play, you need to pay. I do find it amusing that everyone always claims I can buy from retailer X,Y or Z and have better service, but the facts are NONE of them are immune to poor customer service, and there are literally 100's of threads documenting people having bad days. Unfortunate for GJ, people aren't perfect.. . There are literally hundreds of reasons to buy Snap On and equally 100's of reason Not too, why its such a debatable topic is beyond me. Life is too short... Nobody is keeping score, No matter how many times someone justifies there choice there will be no trophy at the end of the day.

I'm with this guy! ^^^^^^