kctyphoon
Banned
As much as you ***** about price customer service is really non existent at HF. One example that HF can not touch. You need a 2 5/8 socket or something weird for something that just showed up and broke on your property. Is HF or craftsman going to get the item over nighted to you? Yes you can play I will search the internet and you might spend hours doing that and hope you will get it in time and be the right one. But having a cultivated relationship with a dealer can help you. It is going to be difficult and time costly not having a relationship with a tool truck. Does HF even carry a 3 inch socket?
this might be true.. but if your snap on guy is going to charge $250 for a single oversized socket to be shipped over night.. im betting most people wont have a problem hitting the internet..
I think everyone is willing to accept that snap on, and the tool trucks have their place. well obviously - they are all still around... but its only a matter of time before they play the "made in china" game to survive. its happening already, which is why every snap on labeled item sold in club stores is made by alltrade tools. its a big money maker for them since only about a dozen people will spend $700 on a set of torx bits..





