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Why do EBAY sellers ****?

Capt. Spaulding

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Why do (some) EBAY sellers ****?

I’m willing to bet some of you have experienced this before but here’s my most recent story. I am putting toghether a 1/4” Snap-On set from 1980. I found the ratchet I need for the set and bought it. I recieved it today and the ******* sent me a different ratchet. Same exact model but not the one pictured and not from 1980. Now I have to go out of my way to get my money back because this jackass decided to try and pull a fast one. Did he think I wouldn’t notice? Anyways, that’s about it. Just wanted to mention it to the people who can understand the situation.

Anything like this happen to you guys?
 
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rsanter

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Let me take the other side.
Depends how the auction reads. Did he emphasize that it was a 1980 ratchet? To him (and me) a ratchet of the specific model is the same ratchet frommyear to year as tools to me are for use. Perhaps he has several he will be selling. Did he have more than one listed?

I don’t want to argue, I’m just saying that in this case it could be innocent.
I have seen other things that sellers do that are 1000 times more shady than this
 

WWheeler

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Guess I'm just lucky or just careful in looking at the seller feedback before I purchase anything on there, or perhaps a combination of both. In the past 7yrs I've had more than 500 feedback all as a buyer - never sold on there - and haven't had any reason to leave negative feedback about a single one. I've had a lot better luck with ebay sellers than I have 3rd party sellers on Amazon, that's for sure.

 
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Capt. Spaulding

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Let me take the other side.
Depends how the auction reads. Did he emphasize that it was a 1980 ratchet? To him (and me) a ratchet of the specific model is the same ratchet frommyear to year as tools to me are for use. Perhaps he has several he will be selling. Did he have more than one listed?

I don’t want to argue, I’m just saying that in this case it could be innocent.
I have seen other things that sellers do that are 1000 times more shady than this

He only had one listed I believe and mentioned in the description to make sure and look at the pictures of the item as it will be the one you receive.
 

908Jim

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Re: Why do (some) EBAY sellers ****?

My position will depend on whether he indicated the item pictured would be the exact item you'd get, and/or if he indicated you'd get a 1980 date code.

I had a seller do something similar with a snap on combo wrench I needed. The wrench picture was a new logo, I received an old logo. She was selling tons of miscellaneous trinkets and I doubt she knew better. Long story short, I politely explained that this isn't the same model and she apologized, issued a full refund, and told me to keep the wrench.

Take the friendly road first. You might be surprised by how well it works out.

Sent from my Pixel 2 using The Garage Journal mobile app
 
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Capt. Spaulding

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I have been very polite to the seller. I always am when things go wrong. I know I would be more willing to help someone who is respectful to me more than someone who is not.
 
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Capt. Spaulding

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He never specifically said it is a 1980, but if the pictures show a 1980 and he mentions that I should inspect pictures so I know exactly what I’m bidding on I expect to receive exactly what is in the picture. Am I out of line in thinking that way?
 
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Mgdoug3

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I had a similar story but a much better ending. I bought a Craftsman -v- wrench but got a =v= instead. It wouldn't have been a problem but I contacted the seller and nicely described the issue. He apologized, told me to keep the wrench and sent me the right one quickly at no expense. I gave him 5 stars.

Another time I bought a SK 9/16 wrench. I received a newer, but engraved SK 45170. I informed the seller and he quickly made it right. He told me to keep the ratchet and he'll send me the wrench as well. I paid $9 for a wrench and ratchet.

What I'm getting at is, contact the seller in a respectable way. He/she might have made an honest mistake and will want to make it right. Getting mad and cussing will quickly make them not want to help you.
 

Whoismiked

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He never specifically said it is a 1980, but if the pictures show a 1980 and he mentions that I should inspect pictures so I know exactly what I’m bidding on I expect to receive exactly what is in the picture. Am I out of line in thinking that way?

You are not out of line at all. I just think people are saying not to immediately assume he was intentionally being deceptive. Try and work with the seller to reach and agreement on how to fix this, if that doesn't work Paypal/ebay will have your back. Disputes are always in the favor of the buyer.
 

Wamsutta

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You have to ask the seller if the item pictured is the exact one that's going to be sent out. They don't always tell you in the description.
 

M6erfan

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You are not out of line at all. I just think people are saying not to immediately assume he was intentionally being deceptive. Try and work with the seller to reach and agreement on how to fix this, if that doesn't work Paypal/ebay will have your back. Disputes are always in the favor of the buyer.


Usually, but not always, thankfully.

A few years ago I sold a rare (for their condition) speakers on eBay. The buyer tried to pull a fast one and swiped the ultra rare grills off my pair and replaced them with his crappy pair and raised hell with me that I deceived him and sent speakers with crappy grills. The only thing that saved me was that in our after sales email exchanges the buyer f'd up and eBay refunded me back my money, after the buyer sent the speakers back (with the crappy grills).

I'm on eBay a lot looking for NLA motorcycle parts and there are a lot of flakes/deceptive sellers out there.
 
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Capt. Spaulding

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I have been nothing but nice to the seller and in no way accused him/her of any intentional wrong doing. They offered to return for a refund which I accepted. Now the problem is I have no way to print the return label, but they said they should be able to work with me on that as well, but the person I need to speak to about all this is not in the office today.
 

zktk01

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My guess would be he went to list a new auction and hit sell similar, but was too lazy to insert the new pictures thinking it would not matter. Just one possible scenario. Alot of sellers don't really know what they are trying to sell wouldn't even think to look at Snap on Date code. Sorry to hear your having trouble. I have not had much trouble except with a few people on shipping.
 
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Capt. Spaulding

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You have to ask the seller if the item pictured is the exact one that's going to be sent out. They don't always tell you in the description.

The pictures provided in the listing are not stock photos and he mentioned checking the pictures to make sure it’s the item I want to bid on. Why would I need to ask the seller if it’s the exact item? I think in this circumstance it should be implied that the item in the pictures is the item I will be receiving.
 

PeterT

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Because BUYERS ****, I've sold a dozen or so things on Ebay and half of them the lowlife buyer never pays. Ebay won't let me ding them, so I make a file, wait a week or so get my listing fee reimbursed and then have to repost.
 

Whoismiked

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Because BUYERS ****, I've sold a dozen or so things on Ebay and half of them the lowlife buyer never pays. Ebay won't let me ding them, so I make a file, wait a week or so get my listing fee reimbursed and then have to repost.

While I understand this frustration as I used to sell a lot on Ebay, this scenario has nothing to do with a seller sending an item different than pictured and described :headscrat
 

trekgod3

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Disputes are NOT always on the side of the buyer. I'm on my 2nd appeal right now with PayPal over a $45 smart watch from a Chinese based seller. What arrived in the mail was a tiny plastic keychain worth about 5 cents. I immediately opened a claim and they sided with the seller because he provided them a valid tracking number. In my 1st appeal i explained he scammed me and provided pics of the keychain but they again sided with the seller. I provided even more pics for the second appeal and they are still "investigating ". Bottom line is if the seller can prove they sent you something, they win.
 

Maui

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I refuse to sell ANYTHING on eBay anymore because of disputes from psychotic buyers. OP this is not directed at you since your complaint is very real and reasonable. But there are some buyers out there that are truly just train wrecks waiting to happen. And if you sell enough items on eBay eventually one of them will buy from you unfortunately. Ask me how I know.
 

Fordman7795

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Disputes are NOT always on the side of the buyer. I'm on my 2nd appeal right now with PayPal over a $45 smart watch from a Chinese based seller. What arrived in the mail was a tiny plastic keychain worth about 5 cents. I immediately opened a claim and they sided with the seller because he provided them a valid tracking number. In my 1st appeal i explained he scammed me and provided pics of the keychain but they again sided with the seller. I provided even more pics for the second appeal and they are still "investigating ". Bottom line is if the seller can prove they sent you something, they win.

Did you open a item not received case or a item not described case?
 
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Wamsutta

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The pictures provided in the listing are not stock photos and he mentioned checking the pictures to make sure it’s the item I want to bid on. Why would I need to ask the seller if it’s the exact item? I think in this circumstance it should be implied that the item in the pictures is the item I will be receiving.

In order to prevent the exact circumstances that happened to you. You have to pin these sellers down to the minoot details before bidding or making the purchase. I can't tell you how many times I've seen an F936 for sale and the seller says it's an 80 tooth and has a stock photo of an F80.
 
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Capt. Spaulding

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I see what your saying, but the major factor and difference is he was not using stock photos. He had what appeared to be photos taken by him and even mentions looking at the photos to determine if you want to bid or not. Effectively saying the item in the photos is the item you will receive.
 

Wamsutta

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I see what your saying, but the major factor and difference is he was not using stock photos. He had what appeared to be photos taken by him and even mentions looking at the photos to determine if you want to bid or not. Effectively saying the item in the photos is the item you will receive.

Key word being "Effectively." The seller mislead you is what he did. I'd like to see the completed listing so I can see for myself.
 

davethorik

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I see what your saying, but the major factor and difference is he was not using stock photos. He had what appeared to be photos taken by him and even mentions looking at the photos to determine if you want to bid or not. Effectively saying the item in the photos is the item you will receive.

This is one annoying thing IMO that has become more of a trend on ebay. When the description just states, like you say, that pics are considered part of the description. People used to actually describe what they were selling. But apparently laziness has taken over and they just say look at pics. Of course on big ticket items, there's usually more of an actual description.

Worst part is these sellers take the most downright horrid pics. Grainy, low res, blurry, too much flash etc. that appear to have been taken with a flip phone made around y2k. Wtf I'm not a professional photographer but my low end android smart phone takes way better pics than most I see on ebay.

Then you ask the seller a question, and IF they respond it's with an attitude. IF they respond. Some sellers just don't, for example ebay member slussii, who usually has hundreds of vintage tools, machinist tools, vises, etc for sale. But WON'T RESPOND, so I take my $ elsewhere.

Of course, noncommunicative sellers and poor photos can work in the buyers favor. I got a NOS Plomb keychain screwdriver this way, and another time a NOS Bonney 1-1/4" combo wrench. Both had awful pics and a '"look at pics" description. But that was luck, it can be a gamble.

Another time I bought a Mac 24" 1/2 breaker bar, older knurled grip with the fork on the head, not handle. I received a modern trilobe chrome grip, fork on handle not head, version of the same, but clearly not as pictured. Seller was a pawn shop and had no idea, swore pic of item was item I'd receive and had never sold another. So a post office employee must have played switcharoo. I think I came out ahead anyway, so that was that.
 

3baygarage

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Capt., if it makes you feel any better, a couple years ago I bid on a no name breaker bar that the handle was clearly Snap On in the pictures but didn’t have any name or markings on it. My thought was I was possibly getting a cheap deal on an unstamped bar made by them. Well, it turned out the seller sends me a Harbor Freight breaker bar with the same color handle, but it clearly wasn’t the tool in the picture. I had to go to all the trouble sending it back. The seller lied and insisted it was the same as the picture but everyone here could clearly see it wasn’t the same exact tool.

He either
A. Was too lazy to take a photo and searched for “red and black breaker bar photo”, or
B. Tried to dump off the Pittsburgh bar by using a Snap On in the picture

Mistakes happen but I don’t know what the F*** is wrong with some people.
 

CR888

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A little effort properly describing the products would go a LONG way in preventing disputes. After all we're mostly talking about 'used' products that require much more detail than 'new' ones, but often its the new product that has the detailed description. My experiences with EBay have for the most part been positive, I won't deal with a seller that has a poor feedback rating.
 

Miss the Pontiacs

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There is a fellow on eBay this very moment with multiple GTOs for sale. He is using the same pic of a partial under carriage shot for 2 vehicles. Might be just an error but misleading all the same.
 

DadsTools

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This is one annoying thing IMO that has become more of a trend on ebay. When the description just states, like you say, that pics are considered part of the description. People used to actually describe what they were selling. But apparently laziness has taken over and they just say look at pics. Of course on big ticket items, there's usually more of an actual description.

Believe it or not, this trend is actually the fault of eBay. For quite a time, eBay's call centers had an anti-seller attitude that was so entrenched it was actually part of the culture. I could explain in detail, but suffice it to say I worked in enough phone rooms to smell what's happening. I had CS reps make up rules and policies on the fly and outright blatant lies--anything to make the seller guilty. You'd have to shop for a reasonable rep by calling repeatedly. The higher up the ladder you went, the better the quality of rep, but most sellers wouldn't understand how that works, they just accept what's being said on the front lines.

Anyway, the way it always worked was that anything that you write in the description could be used against you. Anything. If it could be twisted, spun or perverted to make the seller wrong and the buyer right, that's what would be done (I can share some tales that would floor you in disbelief). "You wrote this, and that's misleading...you wrote that, and that's confusing...etc." You needed to approach it in almost lawyer-like precision. But...they couldn't twist the photos. So if you make the photos the only description, as long as you send what's in the photos (yes, yes, I know there's complaints in here about being sent something different, but that's not my point), you're much safer offering no textual description at all. eBay itself caused this to come into being!

Something that helped me over time was an hour+ session with an experienced and generous rep located in the US that educated me on how all the rules work. It's said that successful people don't follow the law....they use the law. That's how it works. The one most important rule is the eBay policy that requires buyers to read the entire auction description including any terms and conditions. It's been my experience that the more lengthy and detailed this is written out, the more you blow out the loser/crooked buyers by scaring them away.

Another thing I do is to stay away from certain categories like electronics and clothing. Yep, good money to be made, but if you sell these kinds of items enough you will take hits. That's just the way it is.

But I've noticed over the last handful of months that the pendulum is starting to swing the other way. I've gotten excellent help recently that was very seller-supportive. Word on the street is they were losing too many sellers.

Again, this is only addressing what the sellers have been confronted with for a long time and in what way these experiences have changed the way they approach eBay selling. It's not about buyers and sellers that are intentionally looking to rip someone off--different issue.
 
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magicrat

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I have had nothing but great experiences on eBay......I've got some Awsome deals tho......sorry to hear about ur bad experience......oh I only buy from established sellers with over 99% feedback
 
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larry_g

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I’m willing to bet some of you have experienced this before but here’s my most recent story. I am putting toghether a 1/4” Snap-On set from 1980. I found the ratchet I need for the set and bought it. I recieved it today and the ******* sent me a different ratchet. Same exact model but not the one pictured and not from 1980. Now I have to go out of my way to get my money back because this jackass decided to try and pull a fast one. Did he think I wouldn’t notice? Anyways, that’s about it. Just wanted to mention it to the people who can understand the situation.

Anything like this happen to you guys?

In order to prevent the exact circumstances that happened to you. You have to pin these sellers down to the minoot details before bidding or making the purchase. I can't tell you how many times I've seen an F936 for sale and the seller says it's an 80 tooth and has a stock photo of an F80.

So you were buying a date code stamp on a ratchet? The seller had no knowledge that is what you were buying. If that was the most important detail to you then you should have let the seller know that to prevent what happened. To me it would not be an issue as I don't 'collect' tools, I buy them to use. If it works I'm fine with that. If your collecting tools then it's up to you to make sure that the seller knows that what is in the picture is what you want because it shows the correct date stamp, no substitutions. You made some assumptions and got burned, don't do that.

on edit, this thread reminds me of the Beanie Baby thing of 2003, http://kwc.org/blog/archives/2003/2003-10-27.beanie_babies_and_divorce.html

lg
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dacan23

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Re: Why do (some) EBAY sellers ****?

LOL wonder if the 1/4 broken snap on my dad gave me is the one your looking for.

Ebay sellers ****, because now Ebay ***** period, has for sometime. I miss the ebay from the 90s & early 2000s.

I’m willing to bet some of you have experienced this before but here’s my most recent story. I am putting toghether a 1/4” Snap-On set from 1980. I found the ratchet I need for the set and bought it. I recieved it today and the ******* sent me a different ratchet. Same exact model but not the one pictured and not from 1980. Now I have to go out of my way to get my money back because this jackass decided to try and pull a fast one. Did he think I wouldn’t notice? Anyways, that’s about it. Just wanted to mention it to the people who can understand the situation.

Anything like this happen to you guys?
 

KnurledNut

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If its the ratchet 3rdcycle was selling, he has more than one for sale.
It was probably an innocent mistake. He has over 3500 items listed.
 

Citation

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Another vote for probably not an intentional deception. I've run across a few cases like this. More typical is when the description and photos done line up. Perhaps you get the good version of X for the price of the cheaper one. In cases like that I typically ask if the photo is what I will actually get. I did have one case where the photos were corrected after the auction ended. The seller cancelled the sale at my request based on the error and change.
Anyway, if they don't say otherwise and the photos aren't stock I think it's safe to assume you are getting the actual item in the photo. But it also never hurts to ask.
 

2oolhound

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I had a similar thing happen when I sold a SO 7/16 wrench. It was listed for several months with a buy now and someone bought it. I'm not very active on ebay any more so it was almost a nuisance for me to have to deal with and to make things worse when I looked for the wrench I couldn't find it. I was renovating and things that were organized 2 months ago were now buried or moved to new locations in volumes. Anyhow I was happy to take my own personal wrench out of my tool box and ship it to the buyer as it was basically identical. Sure as shite the buyer emailed me stating he was trying to complete a set he'd had for 35 years (or something) and only bought my wrench because it had the matching date code to his tools. I explained what happened from my end and offered him choices, return my wrench and I'd pay all costs and full refund or keep the wrench and wait till I find the one from the photo and at any time I'd still do the refund thing if he wanted. He took # 2. A few months later I found the original wrench and sent it off to him. A few weeks later the wrench from my kit showed up in the mail as I'd sent a padded stamped self addressed envelope with his correct wrench. This was a small potatoes deal that was worth far less than either of our time but thankfully clearer heads prevailed and we both come out happy and maintained our respect for fellow man.
 
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Capt. Spaulding

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Yea guys I can post a link but I use the app and dont have a computer or any data for my phone so let me see about getting it. I’ll post pictures of the ratchet I recieved as well.

A quick update. I returned the wrench for a refund.
 

dnschmidt

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Buyers do ****, I'd put it at a small percentage, but some of them do. It's another reason, and there are many, that I got out of the TOPTUL business. When the profit is less than the aggravation it's time to leave.
 
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