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Williams warranty?
- Thread starter Jason280
- Start date
Call williams/SOIB there policy is you go to the distributor with proof of purchase. YMMV with customer service. I'm starting to think warranties on ratchets are overated...that is <$10 parts and your time in chasing warranty is almost likely to be as high...it seems more important to have good availability of service/parts...if you just order the parts from SO it is not much hassle.
barrybeefburger
Well-known member
If you bought it from Amazon you are SOL or any other "non" authorized dealer.
Wamsutta
Well-known member
You're going to warranty the whole ratchet when all it needs is a selector lever? All you need is a 936 kit and the special tool.
B_Bimmer
Well-known member
I appreciate good warranty service as a courtesy to customers. The easier a company makes it the more likely I am to buy their products. Of all the manufacturers of quality tools, Williams leg of snap on is far and away the most hassle by every account I have heard. I have a few of their tools but it'd have to be a heck of a deal for me to bother with any more, especially new. Meanwhile Stanley and specifically proto have been completely reasonable and easy, hence they earn a couple thousand dollars of new purchases from me every year. Not much breaks, but when it does it's not hard to get right. If that ever changed I'd look elsewhere.
mikebaker1129
Well-known member
The warranty for ratchets state that they require a RGA# from Williams and you need to send them in to Williams.
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All you need is a 936 kit and the special tool.
Don't need the tool, but I am curious if they will simply send me the parts when I call...
Wamsutta
Well-known member
Don't need the tool, but I am curious if they will simply send me the parts when I call...
Don't call Williams; call Snap-on and tell them you have an FL936 (which is basically what you have anyway) and ask them for a kit. The special tool is only 89 cents and it saves a lot of frustration. #SPP744
BigT69
Well-known member
That's good to know. I had been thinking of getting a 3/4 drive Williams socket set but think I will go with proto.I appreciate good warranty service as a courtesy to customers. The easier a company makes it the more likely I am to buy their products. Of all the manufacturers of quality tools, Williams leg of snap on is far and away the most hassle by every account I have heard. I have a few of their tools but it'd have to be a heck of a deal for me to bother with any more, especially new. Meanwhile Stanley and specifically proto have been completely reasonable and easy, hence they earn a couple thousand dollars of new purchases from me every year. Not much breaks, but when it does it's not hard to get right. If that ever changed I'd look elsewhere.