Bigblue&Goldie
Well-known member
I'm wondering if the forging dies got damaged and they had to make due with others? It doesn't appear anyone else's Wright's look like these.
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Wright Tools Disappointment (Transforms to Respect)
- Thread starter Winterborne
- Start date
mreisner
Well-known member
I'm wondering if they're having problems with trivalent chrome compared to hexavalent chrome? I believe a lot of stuff coming from Taiwan Etc is still hexavalent. Snap-on has been switched for a few years and still does have the occasional Chrome peeling problem. I believe it is a little worse with this new process compared to the old one. I do know anytime I've had a problem with Snap-On Chrome peeling especially with quarter inch sockets a couple years ago they made it right and quickly. Wright not so much. Chrome razor blades!
OP
Winterborne
Active member
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Received good news from Wright Tools regarding the warranty request on the three wrenches and the ratchet.
“QC had approved these for warranty, order has been placed. The 1112 is on back order, expected ship date 5/15/2026.
Please sand or paint over our part number on all items and dispose of them.”
“QC had approved these for warranty, order has been placed. The 1112 is on back order, expected ship date 5/15/2026.
Please sand or paint over our part number on all items and dispose of them.”
Ohio Andy
Well-known member
Nice, don't even need to send it back... I had to send back my snap-on stuff and my Proto stuff and I warranted it out.
Never had to warrant anything from wright tool.
Same here with Snap-On and Proto, very surprising to me they don't want them back. What's to stop someone dishonest giving them to their buddy to warranty them again.
CHI_Tool&Die
Well-known member
That sounds about for Wright — an item being on backorder, I mean.
Glad they just need the photo. They’ve had a lot of pushback online when they tried to have distributors handle all their warranty stuff. Maybe they are catching on and adapting to the environment.
four.cycle
Well-known member
^ It looked to me from that announcement (which was some time back, as I recall) that there was something fishy going on with a few of their "distributors" in respect to "warranty". Understandably, the company made some changes to their "warranty" policy to assure that didn't happen again.
Any business or manufacturer, taken advantage of long enough, will eventually revise their "warranty" or "return" policies. (e.g., L.L. Bean, REI, Nordstrom, etc.) I think that is exactly the case with Wright.
Wamsutta
Well-known member
Did you check your 15 and 16mm ?
A mini review of the new(ish) Tekton combination wrenches.
So I posted last week asking about Genius combination wrenches, but by the time the dust settled, I decided on trying Tekton instead. They look identical to my eye (I would bet they're manufactured by Genius for Tekton, but I did nothing more than pull that idea out of my ***) They were $45...
www.garagejournal.com
Yes. I checked them all. They are very clearly different wrenches:Did you check your 15 and 16mm ?
A mini review of the new(ish) Tekton combination wrenches.
So I posted last week asking about Genius combination wrenches, but by the time the dust settled, I decided on trying Tekton instead. They look identical to my eye (I would bet they're manufactured by Genius for Tekton, but I did nothing more than pull that idea out of my ***) They were $45...
Don't know why the second pic turned sideways, but they were flat on a tabletop, side by side.jabberwoki
Well-known member
Ive had dealings with the peeps at Wright, they were nothing short of fantastic to deal with.
Bro why start with a wrench just go in with a claw hammer and use the claw as the wrench now you got one tool and no risk of damaging it
micromind
Well-known member
And if it's a straight-claw hammer, the claw end will be useful if the part comes......well......difficult.......
OP
Winterborne
Active member
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- Dec 3, 2025
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- 25
Received the first two wrenches and the ratchet from Wright Tools today. Only five days between submitting the warranty request and receiving the warranty replacements.
KnurledNut
Well-known member
Thats excellent they took care of the issues. I really hope Wright caught wind of the thread I posted in the past and reconsidered the changes they made. That bridge is still burned for me, but not beyond rebuilding at some point.
Are they replacing the lobster claw wrench? If so, I'm curious what the new one looks like.
OP
Winterborne
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The lobster claw wrench is a warranty replacement, back-order expected 5/15/2026.
I will update when I receive the new wrench.
Union Delegate
Member
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- Mar 8, 2026
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- 12
Why would you not just contact the company directly before dragging them through the dirt on a forum?
That's great you changed the title but many people who see this post will disregard the brand....
rsanter
Well-known member
Let’s go back to part of your original question that I have next really seen addressed.
your black finish wrenchs rusting.
personally I would look at a couple options.
i would look at painting them, yes I know some people don’t like that but it is very common and in some industries you can get wrenches that come ‘high visibility yellow’ or they get painted a high visibility color.
next I might think about having them cad plated. I have a plating shop near me that cad/zink plates car parts and they come out great.
your black finish wrenchs rusting.
personally I would look at a couple options.
i would look at painting them, yes I know some people don’t like that but it is very common and in some industries you can get wrenches that come ‘high visibility yellow’ or they get painted a high visibility color.
next I might think about having them cad plated. I have a plating shop near me that cad/zink plates car parts and they come out great.
I'd like to see a wrench blued with cold blue or oxpho blue.
Ooooo or "case hardened" finish!
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Only an fool would disregard the brand because of a couple dumb threads here, or anywhere else.
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KnurledNut
Well-known member
The OP wasn't originally going to contact them. He mentioned returning the set and going with another brand wrench and came here asking for recommendations. Hardly a smear campaign.
By posting first, the voice here redirected him to give them a chance to make it right, and a resolution came together.
Wright Tool has a loyal following here. But as seen, they do have room for improvement and when people speak up, it can be positive motivation.
I have some Thorsen wrenches and a Snap On ratchet, I acquired new in the 1970's. After a few years the chrome started flaking off.
Still use them today.
Considering the condition of hand tools I looked at during hundreds of estate/business liquidation auctions, apparently I was not alone, in just using imperfect tools. Not hard to believe to some extent this was the case with Wright tools as well, over the many years. Probably not practical to closely inspect each and every piece.
Now days, Wright probably has the same issues every other business has - Investor demands for profits, increased operation/material costs, a tough stressed out labor market and most of all - "cost conscious" consumers feverishly looking for the lowest of the low-ball price. Recipe for 21st century American business success.
It's important that we **** on the American company, (which is seems at least they are doing their best to take care of complaints) to bully them to either make more perfect products or go out of business.
Seem like if people can't have one, they are more than happy with the other.
Still use them today.
Considering the condition of hand tools I looked at during hundreds of estate/business liquidation auctions, apparently I was not alone, in just using imperfect tools. Not hard to believe to some extent this was the case with Wright tools as well, over the many years. Probably not practical to closely inspect each and every piece.
Now days, Wright probably has the same issues every other business has - Investor demands for profits, increased operation/material costs, a tough stressed out labor market and most of all - "cost conscious" consumers feverishly looking for the lowest of the low-ball price. Recipe for 21st century American business success.
It's important that we **** on the American company, (which is seems at least they are doing their best to take care of complaints) to bully them to either make more perfect products or go out of business.
Seem like if people can't have one, they are more than happy with the other.
mreisner
Well-known member
My thoughts also. Hope they get back on the right track too.
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four.cycle
Well-known member
Generally that's been the case in almost every one of these threads here discussing Wright and putative "warranty" issues.
Fairly amazing, considering how long USPS is taking these days to deliver packages.
Indeed.
Union Delegate
Member
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- Mar 8, 2026
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- 12
If I have QC issues with a tool (I don't really care about minor chrome issues I've had even with high-end Japanese tools), my first instinct wouldn't be to post about it on a forum...
THAT helps alert the manufacturer about quality problems and then improve.
gatewaysysop
Well-known member
I think it's fair to say that not everyone has the same first instincts about these types of situations, nor the same sensitivities. People are going to care about different things when purchasing tools, the same as any other products. To each his own on that score.
Personally I would rather read about a QC failure on a forum and know to be weary of the brand, than to go out and purchase something because I didn't know they currently had "quality problems" going on. Life is too short and time too valuable to spend it futzing around with warranty issues on brand new tools. For me, at least, I'd sooner not buy from a brand that can't do sufficient QC to avoid sending out multiple factory duds to the same consumer.
I also appreciate having a heads up on what kind of issues to watch out for, so if I do purchase them I don't find out a year later than one socket/wrench/etc. had chrome or other defects that I should have warrantied out sooner.
I’d much rather know how good a companies initial product is than in how they handle their issues.a good warrant is absolutely amazing…but how little you need it is even better
Last year I bought a set of wright wrenches because torque test channel reviewed them as best open end wrenches and I wanted a set of combos to keep in my car.
One of them was bent crooked. I got it from Zoro and they sent me a new one drop shipped from wright. It was 10 to 19 set I think so 10% defect rate
Also picked up some snap on tools direct last year online sale and had around 20% defect rate like someone else here mentioned was about what I experienced to. Pliers where the ends don’t touch proper. Finish problems with chrome.
Put a sour taste in my mouth on new US made tools tbh. Didn’t have this problem with any Taiwan tools ever.
It could be bad luck and honestly I haven’t bought too many US made tools in the last couple years but I don’t see posts about bent taiwain wrenches coming off the line with messed up chrome. I’m wondering if they are just cutting back on QC due to rising costs in America and just YOLO send it out and hope no one complains.
I think alot of the customers of wright and snap on are industrial or government so if they get a tool that’s a little off its not there money anyway buying it so they won’t complain.
One of them was bent crooked. I got it from Zoro and they sent me a new one drop shipped from wright. It was 10 to 19 set I think so 10% defect rate
Also picked up some snap on tools direct last year online sale and had around 20% defect rate like someone else here mentioned was about what I experienced to. Pliers where the ends don’t touch proper. Finish problems with chrome.
Put a sour taste in my mouth on new US made tools tbh. Didn’t have this problem with any Taiwan tools ever.
It could be bad luck and honestly I haven’t bought too many US made tools in the last couple years but I don’t see posts about bent taiwain wrenches coming off the line with messed up chrome. I’m wondering if they are just cutting back on QC due to rising costs in America and just YOLO send it out and hope no one complains.
I think alot of the customers of wright and snap on are industrial or government so if they get a tool that’s a little off its not there money anyway buying it so they won’t complain.
Ohio Andy
Well-known member
My worst experiences have been with gear wrench. Three sets, two with defects so I returned, the third I just didn't like.
Bought a bunch of Tekton, had one not good item over the years, immediate replacement.
Had some failures or defects with proto, SK, and snap on; immediate replacement.
Had a problem with a Stanley hand plane (defect). Sat to long before trying it and had trouble getting ahold of Stanley. I managed to fabricate a replacement part and rarely buy Stanley tools anymore. Yeah, I know proto is Stanley.
I do not recall any problems with Craftsman or Milwaukee...
Not happy with dealing with knipex so I stopped buying their tools.
Everyone has their little pet peeves.... And I am no exception.
Not really related, but I bought what I thought was an American made klein tool... Made in China. I was a little annoyed, but the tools are really nice so... You should buy one.
Hohn
Well-known member
The WrightGrips got some use this weekend as brake-bleeder wrenches when I did a full brake flush on my old 2005 Odyssey.
Open ends that make you forget about flare nut wrenches are very valuable to me. I don't often need an open end wrench, but when I do, I'm very glad it's a Wright.
Open ends that make you forget about flare nut wrenches are very valuable to me. I don't often need an open end wrench, but when I do, I'm very glad it's a Wright.
Are those significantly stronger than the regular style of long nose pliers?
seber
Well-known member
Back in the mid seventies I had a Snap-on dealer make it very clear that chrome pealing was unacceptable. He told me that if I ever had a problem with it, give him a call and he would make an extra stop to replace it. I'm guessing he must have had an experience with an irate customer.
Kscardsfan
Well-known member
I myself like the 1/2 drive hammer best.
Enter the EPA.
What did they have to do with flaking chrome on Snap On tools?
Ohio Andy
Well-known member
I'm assuming that the EPA reference has to do with the method that is used to apply Chrome. I think that the EPA put some rules in place that cause them to change how they do it in. The thing they do is not as robust.What did they have to do with flaking chrome on Snap On tools?
Then again I could be completely wrong.
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mreisner
Well-known member
Trivalent now compared to Hexavalent then. Big reason a lot of companies ship stuff to Mexico now for plating.
Cc_windsurfer
Well-known member
Chrome 6 is really toxic and many plating shops don't have good industrial hygiene.
What year did it start