That's the attitude that decimated US industry.Doubtful you will bring any changes as Honestly it is a tool and they aren’t putting eyes on every tool from start to finish.
Good luck.
The attitude that decimated US Industry was a liking of green paper and a government that allowed them to get more green paper if they moved out of the US.That's the attitude that decimated US industry.
I spent some time to learn about other approaches to quality. Japan has an emphasis on quality processes and not much on final inspection.
Wright appears not to have quality processes or final inspections.
As a mater of fact there was just a post about a Koken impact failing after a couple months. Either way I referring to his last 2 sentences. They were a little over the top. I think no mater who the manufacture is you should get what you paid for or your money back but at the end of the day they are tool and will get scratched and scuffed the first time you use them. I never got a response from the OP on whether they were pits or just blemishes possibly on top of the chrome.Not at all. He paid good money and expected a good product.
Have you ever seen poor quality comments about German or Japanese Brands? I do not remember any. IMHO, some of the Taiwan brands are of quality to rival Germany or Japan and at a fraction of the price.
Please do some reading on the practices in Japan.I suspect it’s cheaper to Appease the occasional customer, versus put each wrench under a microscope prior to packaging.
I do, we are talking about the result, there's pictures in the first post. There's photographic evidence.You know as much about Wrights processes as I do about astrophysics, which is nothing.
I really don’t care.. Especially enough to read about “Practices in Japan” Whatever the hell that means. I’m sure when the stars align and everyone is doing there job and making sure the machines are correct, Just about every Manufacturer is capable of putting out A+ products that make people happy to photograph as there working tools. If you are trying to tell me they are immune from finish issues… Sorry, We will just have to agree to disagree.Please do some reading on the practices in Japan.
As a general rule they do VERY LITTLE final QC. They spend their time and effort controlling their processes. Their machines, processes or inputs are checked for tolerances everyday to ensure that it produces the part correctly. If all of the process and equipment is working then there is no need for final QC.
Having been to Japan a couple dozen times, I have no problem believing that at all. The degree of precision/care for doing things right you see absolutely everywhere is pretty incredible. People tend to discount broad statements like that, but it's really amazing.I don’t believe for one second that Japan/Germany tools are free from QC finish defects. I won’t comment on what processes Wright utilizes because frankly I don’t know. I’d bet 10-1 they aren’t near as particular as some of todays buyers when it comes to a combination wrench. I suspect it’s cheaper to Appease the occasional customer, versus put each wrench under a microscope prior to packaging.
1st NO one is immune from QC issues, I don’t care how many frequent flier miles someone has.Having been to Japan a couple dozen times, I have no problem believing that at all. The degree of precision/care for doing things right you see absolutely everywhere is pretty incredible. People tend to discount broad statements like that, but it's really amazing.
As far as the spots, I'll say the same thing I said in the other thread - I don't understand making excuses for bad QC that would be used as the basis for scorn of a MiT/MiC tool. Wright is a premium brand, and I have no doubts they'll do the right thing. But for that money, I expect a tool that is perfect to start with - I'll put my own flaws on it. Finish your tools properly or offer blem sets.
Japan kicked US *** on quality until the big US manufacturers started emphasizing quality process.Just about every Manufacturer is capable of putting out A+ products that make people happy to photograph as there working tools. If you are trying to tell me they are immune from finish issues… Sorry, We will just have to agree to disagree.
In the 60s when they were allowed to start importing into the US?Japan kicked US *** on quality until the big US manufacturers started emphasizing quality process.
The concept of 'seconds" doesn't exist in Japanese manufacturing.
I never saw your question asking me that. The first things I saw were little divots underneath the chrome, so looks like flaws were there before chroming. Not a huge deal breaker, but I didn’t expect to see that. The flaws on the 17mm were on the finish. I tried to see if they would scratch off with my nail but they didn’t.As a mater of fact there was just a post about a Koken impact failing after a couple months. Either way I referring to his last 2 sentences. They were a little over the top. I think no mater who the manufacture is you should get what you paid for or your money back but at the end of the day they are tool and will get scratched and scuffed the first time you use them. I never got a response from the OP on whether they were pits or just blemishes possibly on top of the chrome.
Probably, but have you ever heard of a Monday car?In the 60s when they were allowed to start importing into the US?
Their factories and mills were only 20 years old so maybe that helped.
No Greedy corporations were not investing in their businesses. Day ONE of opening a new Jap steel mill US Steel knew their plant was out of date and high cost. What did they do? They declared dividends and bonuses. Lay the blame where it is deserved.I've worked in factories including automotive. Yes, I know the terminology.
The "US" spent billions of dollars in US taxpayer money to rebuild Japan. And that's in 1940's money. And then let them invade our domestic market, for better or worse.
Nice try, but wrong.Probably, but have you ever heard of a Monday car?
US manufacturers did not have control of their processes of employees. Japan cleaned Detroits ***. Japan turned a wide swath of the US into the rust belt.
I could go on for hours, but Japan provided a better product at lower prices. BTW the US could have built new factories. Instead, they wrapped themselves in the flag and said buy American.
This goes both ways and how many Canadian and world companies don't sell in the States? Just as many.......No Greedy corporations were not investing in their businesses. Day ONE of opening a new Jap steel mill US Steel knew their plant was out of date and high cost. What did they do? They declared dividends and bonuses. Lay the blame where it is deserved.
Wright appears not to have invested in their business. I'm in Canada and HUGE number of US companies do not even try to sell here, Wright included.
To be a world class manufacturer you have to sell to the world. Japan, the EU and China know this.
H. D. Supply is in Canada and they sell wright wrenches.No Greedy corporations were not investing in their businesses. Day ONE of opening a new Jap steel mill US Steel knew their plant was out of date and high cost. What did they do? They declared dividends and bonuses. Lay the blame where it is deserved.
Wright appears not to have invested in their business. I'm in Canada and HUGE number of US companies do not even try to sell here, Wright included.
To be a world class manufacturer you have to sell to the world. Japan, the EU and China know this.
I can't see it on the web.H. D. Supply is in Canada and they sell wright wrenches.
haha, go drive around modern day Detroit.Nice try, but wrong.
...and those companies have died here. The expression 'go big or go home' is especially true in the world of manufacturing.This goes both ways and how many Canadian and world companies don't sell in the States? Just as many.......
To sell as you think (world-wide), it cost mucho more money to the point that it might not be worth it.
Try requesting a paper catalog from HD. Supply. They definitely have them listed in their catalog. I wouldn't put much faith in the HD supply website.
If Wright is following this thread, they are high fiving each other that you're not their customer.No Greedy corporations were not investing in their businesses. Day ONE of opening a new Jap steel mill US Steel knew their plant was out of date and high cost. What did they do? They declared dividends and bonuses. Lay the blame where it is deserved.
Wright appears not to have invested in their business. I'm in Canada and HUGE number of US companies do not even try to sell here, Wright included.
To be a world class manufacturer you have to sell to the world. Japan, the EU and China know this.
Let's be serious now...Canada hasn't made anything great since Bachman-Turner Overdrive.I had an issue with a tool… and this turned into a geo-political trade warfare thread. How about tone it down guys. Japan makes great stuff. The US makes great stuff. Germany makes great stuff. Canada makes great stuff. Even Taiwan makes great stuff. Let’s bring it down a notch.
With a tool? Sorry, but you said "I just have to say I am sadly disappointed in their finish. I’ve only randomly pulled three of the wrenches out of the pouch, and I’ve found multiple flaws on every one".I had a relatively minor issue with a tool…
Yep. Me having an issue with the finish on a tool is a relatively minor thing in the grand scheme of things. It was just about important enough to ask about on a tool forum, but not important enough to get in online battles over. No need for online shouting matches. Furthermore, my comment was not primarily directed at you, but I was trying to be polite and not name names.With a tool? Sorry, but you said "I just have to say I am sadly disappointed in their finish. I’ve only randomly pulled three of the wrenches out of the pouch, and I’ve found multiple flaws on every one".
If your issue was minor then why post? Maybe you should "tone it down a bit".
Yes, some of it came off. No, the flaws underneath the chrome obviously did not come off.Soooo all this for some stuff on the wrench that just comes off?