WTF????? ebay and snap-on

[hguerrero]

Listed a Snap-on tool set on ebay recently....
still had 5 days left til end of auction...
i get an email today that my listing was removed because
snap-on says i violated copyright laws...

"The rights owner or an agent authorized to act on behalf of the rights owner, Snap-On Incorporated (US), notified eBay that this listing violates intellectual property rights. When eBay receives a report of this type of violation, we remove the listing to comply with the law."

never had this happen before...
more to come as i look into this....
i gotta call ********...

anybody else run into this issue before?

 

[Cummins_Powered]

Did you mention anything about warranty? Ive heard they take them down for stuff like that. Although "intellectual property rights" sounds like BS to me

 

[Hiball]

Using Snapon.com images will get your auctions pulled also outside of claiming that there is a Warranty.

 

[snapmom]

Also, sometimes if you list a Blue point and use it with the Snap on name, your listing will get pulled.

 

[Fedwrench]

Happens all of the time. I listed an MG725 a year or so ago and the auction was pulled for the same reason. I used my own pictured but, I listed the tool's sepecifications as they appeared on the box. You'll have to watch a tutorial on coprights before you're able to relist any items.
I use a general description with maybe part numbers and stay under the radar.

 

[cartotem]

I've been a power seller for 11 years, and Snap-on stuff is the only thing I've ever had eBay pull. I don't use their pictures. I don't link to their site or mention warranty. Snap-on just does not want their product plastered all over the secondary market. "I get it". They want to sell NEW tools through their dealers at retail prices. I just believe that if I rightfully own something, and want to sell it, a company should not interfere over intellectual property rights. I'm sure eBay shuts down over 1,000 Snap-on ads a day to pacify S.O.. You just have to play the odds. They do refund your listing fee when they pull an ad for that reason.
I had a company in Amsterdam growl over resale of their product, and threaten legal action. I barked back, and they backed off and let it lay.

 

[hguerrero]

yup, i mentioned the warranty...that must be the reason it was pulled..

 

[bgott]

Don't oversell. List the item, model number and condition. Everyone searching "Snap-on" knows what they are looking at, you don't need four or five hundred words to sell a socket. And Snapmom has a point, it is a major irritant to open an Ebay or craigslist "Snap-on" listing and find out they are selling Bluepoint.

 

[Davefr]

yup, i mentioned the warranty...that must be the reason it was pulled..

You're not an "authorized distribution channel" therefore Snap On claims you cannot represent their warranty.

The only warranty Ebay sellers should ever represent is their own. (not the manufacturers)

 

[dkroth]

Yes, the Snap-On police were busy yesterday. I had three items cancelled as a buyer (three different sellers). Here's the message I received:


Unfortunately, we had to remove this listing and cancel all bids. We don't like to remove listings -- it's disappointing for everyone -- but sometimes we need to do it.

There are three main reasons why we remove listings:
-- The listing doesn't follow eBay guidelines.
-- The item isn't allowed on eBay or can only be listed under certain conditions.
-- The listing contains pictures or words that may create copyright or trademark issues.

Two of the items are backup this morning. They have short end times - probably trying to get stuff sold before the folks at Snap On are back at work on Monday morning.

 

[SMKS]

The only listing I've ever had removed was a Snap-On listing that mentioned the warranty.

 

[PrecisionMarine]

Snap-on just does not want their product plastered all over the secondary market. "I get it". They want to sell NEW tools through their dealers at retail prices. I just believe that if I rightfully own something, and want to sell it, a company should not interfere over intellectual property rights. I'm sure eBay shuts down over 1,000 Snap-on ads a day to pacify S.O.. You just have to play the odds. They do refund your listing fee when they pull an ad for that reason.

Don't oversell. List the item, model number and condition. Everyone searching "Snap-on" knows what they are looking at

I've also been ticketed by the eBay/Snap-On Police. It is irritating to have to relist, especially when there are bids/watchers.
The bigger issue, as I see it: is Snap-On truly ignorant of the effect it will have to their brand's ultimate value if they continually interfere with the 'secondary market'? If you knew you'd have trouble reselling your Chevy/Ford/whatever after it's a few years old because the manufacturer interfered with your efforts to sell it, would you be as willing to pay $20k or more for the damned thing?
And why is S-O so protective of the terms of their hand tools' warranty? Used "professionally" they have full, unlimited 'lifetime' coverage. Used at home, the same tools are NOT covered!
There have been postings on GJ that Snappy execs pay attention to postings here. Perhaps if enough members complain, they will realize a strong secondary market will only reinforce the value of their tools..??

 

[Interex]

Makes me wonder if the SO police have ever contacted the GJ admins.

 

[kc-steve]

Yeah, I had a similar situation recently but not with Snap-on. I have a dot com client that wanted to advertise with Google. I set up the ad to include the name of a furniture company my client sells as used office furniture. Google had its computer automatically reject the ad because of intellectual property rights, using the company's name in the text of the ad.

After speaking with people at Google we found a way around it though. The ad only shows up with the name in the "dynamic" ad title AFTER someone uses the name in their search string. Technically, the ad no longer uses the company's name. It's a pain but if I were you, I would check with someone at eBay because they certainly don't want lose any business either.

Steve

 

[pep]

I've also been ticketed by the eBay/Snap-On Police. It is irritating to have to relist, especially when there are bids/watchers.
The bigger issue, as I see it: is Snap-On truly ignorant of the effect it will have to their brand's ultimate value if they continually interfere with the 'secondary market'?

I think that what they are fighting is the fact that their products are vastly overpriced compared to their real market value...it's a funny statement, but the value of the physical tools is boosted a bunch by marketing to mechanics, truck delivery, financing.

It's odd how slightly used cars, wind instruments, etc. will fetch a significant fraction of their new cost (let's say 85%) while a brand new, eBay'ed, Snap-on wrench...which you can argue has depreciated in usefulness a heckuva lot less than other items...will sell for less than 50% of the retail price.

Generally, I'd say that Snap-on has a market similar to designer clothing, and needs active protection in the same way as high-end women's purses.

 

[dabirdguy]

**Begin rant** I have been quietly selling off my snap-on stuff and replacing it with other brands where I can get local support and they DO honor the warranties. .
The guys driving the trucks don't seem to want to honor their warrantys any more.
It used to be that it was a no brainer. Talk to the guy on the truck and get handed a replacement ON THE SPOT. NOT SO any more. I have had a broken Bluepoint body hammer in the system for 3 months and no replacement. I'll buy a Martin if this one does not come back. In my mind Snap-On is NOT worth what it once was and THAT is why they are losing sales. **End rant**

Back on topic....
What I don't understand is WHY egay caves in to Snap-On, UNLESS Snap-On is SELLING directly on egay. Why cater to an outside company at the expense of their customers?
MOST companies follow the dollars rather than do the noble thing, and egay MOST CERTAINLY is not one of the more noble companies out there.

 

[IndyGarage]

They must have a problem with dealers selling new stuff and undercutting the local guys.

When you have a very high priced product with an exclusive delivery channel, the more you can restrict side channels, the longer you stay in that game.

Personally when I hear of companies threatening lawsuits on independent third parties, (monster cable, eaton compressors ) it makes me decide against buying from them, but each person needs to make their own assessment.

 

[padronanniversary]

so what happened with monster cable and eaton ?

 

[usdemt]

They must have a problem with dealers selling new stuff and undercutting the local guys.

When you have a very high priced product with an exclusive delivery channel, the more you can restrict side channels, the longer you stay in that game.

Personally when I hear of companies threatening lawsuits on independent third parties, (monster cable, eaton compressors ) it makes me decide against buying from them, but each person needs to make their own assessment.

I dont think there is an issue with a dealer. The dealers on here will know better but from what I understand if a dealer were to sell on ebay and Snap On find out about it, they would be done for.

 

[Davefr]

You all are making too much out of this. There are 11,599 Snap On listings on Ebay. If Snap On wants them all gone they're not doing a very good job.

Do a search for VERO and you'll understand the rules.

In a nutshell:
1. Don't steal images or ad copy direct from Snap On.
2. Don't represent Snap On's warranty unless you're an authorized channel.

If you didn't do these and still had a listing removed then contact Snap On.

Some manufacturers are militant at enforcing their VERO rights. Others are lienant.

 

[mrshaun]

You all are making too much out of this. There are 11,599 Snap On listings on Ebay. If Snap On wants them all gone they're not doing a very good job.

Do a search for VERO and you'll understand the rules.

In a nutshell:
1. Don't steal images or ad copy direct from Snap On.
2. Don't represent Snap On's warranty unless you're an authorized channel.

If you didn't do these and still had a listing removed then contact Snap On.

Some manufacturers are militant at enforcing their VERO rights. Others are lienant.

Dave if everyone would listen to you then the listings would be just fine. use your own words images etc to create your listing. I know it is easier to copy and paste to set up your listing.
this one was all good until the warranty part.
http://cgi.ebay.com/ebaymotors/SNAP...t=Motors_Automotive_Tools&hash=item35ae79a5fd

 

[treasureseeker]

I listed two snap on ratchets and eBay pulled one. I cut and pasted from the Snap On website. It seems I can list specs but nothing more. I won a Snap On vintage 1/2 drive ratchet off of eBay and paid for the item that day. The next day I got an email that eBay had canceled bids and the listing for the ratchet. I had to go into PayPal just to see who I purchased the ratchet from and ask about my ratchet using one of the sellers other ads. Luckily the seller shipped the ratchet already. My email mentioned Snap On frauds and counterfeit items. It was an old common ratchet and not a fake.

My ad go pulled for this
• 7 teeth in contact with gear to provide strength and durability
• Ratchet Arc - Dual 80™ Technology ratchet has 25% less ratcheting arc than our closest competitor and requires the least amount of arc to engage the next gear tooth
• Sealed Head keeps dirt and other contaminants out of the head mechanism.

Looking back I see using this not a smart move. My bad!!!!

 

[finallap]

You all are making too much out of this. There are 11,599 Snap On listings on Ebay. If Snap On wants them all gone they're not doing a very good job.

Do a search for VERO and you'll understand the rules.

In a nutshell:
1. Don't steal images or ad copy direct from Snap On.
2. Don't represent Snap On's warranty unless you're an authorized channel.

If you didn't do these and still had a listing removed then contact Snap On.

Some manufacturers are militant at enforcing their VERO rights. Others are lienant.

I agreed 100%.

And I take it personally when people steal my pictures and/or text.

 

[mrshaun]

Glad to see some of you guys know about Copyright laws.... Napster Limewire. look at the **** they are going through ( or went through )

 

[hguerrero]

no big deal. i'll just repost it and omit the warranty stuff....

 

[Pro-Painter]

It's 100% completely retarded.
To be so damn picky about their text being used by their customers is a pathetic attempt to stop people from buying used.
The description should come with the tool. It's not like it cost anything, it just words that describe the specs of the tool being sold.
To not allow you to use the description to sell your tools is nothing more then Snap-on whining like a little girl about selling used tools vs buying new at retail value. Nothing more.

To compare using the description of a tool you own to downloading music or movies is absurd. It's not like people can download the tool it's self. This would be more like reading the back of a dvd cover before buying/renting it.

You guys that support it don't realize this type of BS is killing the resale value of the snap-on tools you own, And running away customers (like me).

BTW:
Why are you not allowed to mention the snap-on warranty ? Do they not warranty their tools if sold?

 

[hguerrero]

BTW:
Why are you not allowed to mention the snap-on warranty ? Do they not warranty their tools if sold?

that's my question too...
but i'm guessing since you are buying the tool second hand, you are not the original owner and you didn't buy it from a "truck" or snap-on dot com....
so the warranty does not apply...

 

[Davefr]

BTW:
Why are you not allowed to mention the snap-on warranty ? Do they not warranty their tools if sold?

Just read the SO warranty and it'll be obvious. SO warrants their tools when purchased through "authorized channels".

An Ebay reseller is not an authorized channel so to represent the item with a factory warranty by the Ebay seller is actually fraudulent and VERO violation.

The seller should state: "Please contact SO for details on transferability of the factory warranty".

SO generally replaces tools sent to them but if they wanted to play hardball they could require proof of purchase.

 

[Pro-Painter]

Just read the SO warranty and it'll be obvious. SO warrants their tools when purchased through "authorized channels".

An Ebay reseller is not an authorized channel so to represent the item with a factory warranty by the Ebay seller is actually fraudulent and VERO violation.

The seller should state: "Please contact SO for details on transferability of the factory warranty".

SO generally replaces tools sent to them but if they wanted to play hardball they could require proof of purchase.

Sounds to me like they are already playing hardball. Their lowering the value of the tools WE already own.

How many people are going to buy used Snap-on tools when they can't be properly advertised of their specs, and come with no manufacture warranty?

For me, I like to sell my old Snap-on tools to buy the newer models. But if I'm only able to get a 20-30% return then I doubt I will be buying anymore.

Don't get me wrong, I love snap-on tools. My dad was a diesel mechanic for 30+ years using nothing but snap-on. And Ive been the same way (until approx 1yr ago) like everyone else, I have defended SO and ignored many of the things I don't like because they have nice tools.
But that list is starting to get big, and hard to ignore. Their are only so much you are willing to ignore before you start to wonder where the lube is.




Snap-on needs to get off their high horse before we are all standing in line at sears buying China made tools saying "I wish snap-on was still around"

Because the question "Why should I buy snap-on?" has fewer and fewer answers.

 

[fourfeathers]

If Snap On didn't want their tools to have residual value, they would sell only as an industrial brand, such as Apex.
As a seller, what pisses me off is the claim that Bluepoint IS NOT a Snap On brand. OK, where else can I buy it? BluePoint is as old as SO. Sold from the same van. Not my fault the new Bluepoint is mostly ****. It used to mean more than it does now.

 

[Toolhorder]

If Snap On didn't want their tools to have residual value, they would sell only as an industrial brand, such as Apex.
As a seller, what pisses me off is the claim that Bluepoint IS NOT a Snap On brand. OK, where else can I buy it? BluePoint is as old as SO. Sold from the same van. Not my fault the new Bluepoint is mostly ****. It used to mean more than it does now.

Personally I wish Ebay would cancel anything that is search keyworded or listed as Snap on when it clearly isn't. I see thousands of ads for Blue Point in the Snap on section along with Balhco and Armstrong. I'm not looking for that sh_t and I don't want to go through the BS ads. If I wanted those brands I would have search termed them. I don't care who the hell made it.

 

[Toolhorder]

Sounds to me like they are already playing hardball. Their lowering the value of the tools WE already own.

How many people are going to buy used Snap-on tools when they can't be properly advertised of their specs, and come with no manufacture warranty?

For me, I like to sell my old Snap-on tools to buy the newer models. But if I'm only able to get a 20-30% return then I doubt I will be buying anymore.

Don't get me wrong, I love snap-on tools. My dad was a diesel mechanic for 30+ years using nothing but snap-on. And Ive been the same way (until approx 1yr ago) like everyone else, I have defended SO and ignored many of the things I don't like because they have nice tools.
But that list is starting to get big, and hard to ignore. Their are only so much you are willing to ignore before you start to wonder where the lube is.




Snap-on needs to get off their high horse before we are all standing in line at sears buying China made tools saying "I wish snap-on was still around"

Because the question "Why should I buy snap-on?" has fewer and fewer answers.

Please, nobody is going to stop buying them. I was at the swap meet today and wearing a Snap On shirt while selling off junk and EVERYONE asked where my SO tools were without even seeing a tool in my area.

The stuff is highly sought after on the used market, in fact I would say it's the #1 sought after brand of hand tool at any swap meet to the fact it's hard to find at all. Most of the time I can't even haggle guys over their prices because they know it's worth more than anything else.

I checked through the isles today after unloading and a guy had a hex L-key set in SAE in a mini drill bit type case and was asking $10. I offered him $8 because I really didn't need it and he got pissed and said something about "it's SNAP ON!"
Another vendor wanted $15 for a 17MM socket and when I started to walk he said, "It's $25 on the truck!"
LOL

I understand your frustration and I even got a cancelled auction awhile ago for the "warranty" issue. I clicked "yes" on the warranty box and that was it. Never mentioned anything about the warranty and it was pulled. Now I just don't mention warranty or say it's up to the buyer to determine.

 

[Vinko]

How many people are going to buy used Snap-on tools when they can't be properly advertised of their specs, and come with no manufacture warranty?

I never buy a tool for the warranty. I don't want to have to use it. If I think a tool isn't going to last, I don't buy it.

I don't know to what degree the promise of warranty affects pricing on the secondary market, but as a buyer, I'd like it if warranty was squelched by SO so the prices would remain low.

But if I'm only able to get a 20-30% return then I doubt I will be buying anymore

I will