Knowing Sears and their website, that wouldn't surprise me at all.
My honest opinion, they have full-on neanderthals working there, even in the web support group. I called up recently and they said "Our systems are down, we can't help with your order right now." So I ask what they can do and why they bother to answer the phone after 15 minutes on hold if they can't help people. The lady tells me they do web support to and they can still do that. So I tell her the website doesn't accept the email address that I used to place the order and to which they sent the confirmation, so I cannot check my order status. I ask her why that is. "Oh, I can't help you with that either, we support issues with the website but I don't know why it wouldn't be working." Jesus Christ.
This is why I swore, God as my witness, to never ever ever ever ever place an order with them again, even if they paid me to take the tools from them. Blood pressure through the roof too many times, I'd rather live longer and buy somewhere else. Last few items I needed that were only available through Sears online, Snap On got my money instead. No complaints so far.
