ElectroLight
Well-known member
Just checked my $289 HF box, no missing powder coat... Kinda sad.
WTF Snap-on ?
- Thread starter Trbobuick
- Start date
redwrench60
Well-known member
Yeah I think it's fair. If somethings blemished I don't want to pay full price either. Almost half off is very reasonable. I just thought it was funny people were still harpin' on it after the OP posted the resolution and his satisfaction.
Maexle
Well-known member
Did you guys read where the OP receieved a $600 credit on his bill and he's happy?
"shut-up-and -don't -tell" money
....seriously, if i pay "mercedes" price, i expect mercedes quality down to the smallest detail, if not, i buy a HF box for 20% of the price of the SO box and improve it myself.....isn't this the reason why you are willing to pay premium price?
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I'm not harping, I'm just waiting for someone to tell me if my Kobalt boxes were built in the same plant as my SO boxes? With all the SO experts and COO experts, I thought someone would know.
Also think the issue of OP being satisfied isn't really the theme of this thread. It is about quality control and expectations when you pay top dollar for a product.
warmpancakes
Well-known member
Olderblack kobalt boxes were made by williams and carried a lifetime warranty
redwrench60
Well-known member
"shut-up-and -don't -tell" money
I would take a blemished Snap-On box over a perfect HF box any day. I don't buy them to look at.
Maexle
Well-known member
that's the point, won't another decent quality box work as good as a SO box ?
first they stop labeling "made in usa" now they start delivering china quality?
you guys are doomed...
Mine was made in Iowa.
Dipped or not, unless that primer is designed to be a water barrier, its going to corrode.
If i would have sent it back i would have run the risk of getting a box that was painted the same. Then i would have to transfer all of my tools .Then i would have to transfer all of the add ons i have put on the box. Then i would have to put the anti scuff coating on all the surfaces. Then i would have stuck my SO guy with a used box and cost him money. My SO guy didnt build the box, so why would i screw him over? A 600.00 credit is fair and i can make the metal think it is painted.
I have this on the shelf at work : http://www.corrosionx.com/aviation.html
CorrosionX Aviation is the most trusted and proven corrosion prevention and control material in the world today, and is the only consumer product that currently meets the U.S. military's tough, new MIL-PRF-81309F Type II performance requirement.
Currently approved by all major airframe manufacturers and recommended by the Joint Council on Aging Aircraft (JCAA), whose testing proved it to be more than twice as effective as any other product in its class.
"shut-up-and -don't -tell" money
Im a mechanic for a living and i have to have a box that is completely mobile so i can move it from plane to plane. I have to run over drains, hoses, cords , screws, safety wire ,and rocks all day. It has to be able to carry all of my tools and have enough strength not to fall apart. Im not able to let my box sit in a corner and be pretty. Last august through December i was temporarily wrenching for a company changing out 2012 jeep grand Cherokee engines. There was 60 of us changing out an engine a day each. We had to move our boxes from hoist to hoist and 20 or so guys had HF tool boxes that they brought from home. After just four months most of the HF boxes were battle damaged in some way. One guys whole side split right at the welds and all of his tools and drawers came out like a chrome filled pinata . Broken welds, rippled sheet metal, bowed drawer bottoms, seams that were opening up from corner to corner flexing , broken drawer rails, ect. Not good stuff. Everybody that had a truck box: no change. Unless they changed the construction of the HF boxes since last winter , its just not designed for every day professional use.
Last time i checked my box's Country of origin , it appears it allowed some AMERICANS to feed their families for a little while. Anybody that preaches Harbor Freight is just slowly causing us a slow death. And for what? To put some extra money in our own pockets ? Why dont we swallow A thimble full of drano every night? Thats right, it may not hurt us now, but eventually it will slowly kill us. I would rather spend 5 times more for snap on box then buy a box from harbor freight if that means keeping my money in the US.
I tell you what : lets make a bet. Ill see if the snap on guy will donate a box for this experiment . We will take a snap on box and a harbor freight box and subject them both to a salt spray. Then load the drawers with 200 pounds each. Then for a year we will open and shut every drawer 10 times every day.
When your box is a rusted and busted pile after a year , and mine is still a box that i can get half of what i paid for it , THEN you can remind me how awesome your economy killer is.
Bottom line is this: i had an issue with my box, my Snap on guy stepped up and contacted the GM. Gm gave me a fair offer and i accepted it. Im happy, snap on is happy , and i will continue to buy from an American company that stands behind their product.
redwrench60
Well-known member
Well, sure. As long as they have the size, drawer depth, load capacity,long term parts support and warranty then buy what you like. I like Snap-On.
Scuderia-F1
Well-known member
My SO guy worked on the district manager and i received a 600.00 credit off of my bill. But having an affliction , i turned right around and bought 600.00 worth of stuff.
So all in all im happy, and i can use some Corrosion X to stop any kind of corrosion so im not worried .
That´s a great deal, and I would have done the same & bought me some new shiney Snap-on chrome!
supersteve
Well-known member
This imagery was worth a chuckle.
Scuderia-F1
Well-known member
Link-Belt
Well-known member
It is your dealers responsibility to check the product you bought for flaws before delivery. Don't forget that truck is his business as a franchise owner. You own a business and charge top notch prices and DELIVER less then top notch quality you lose customers.
This was the point of my first post.
IMHO Snap-On is not any better then some of the other tool brands they just have a larger fan base that ignorantly trust that they produce the best. News Flash corporations that are rated highly like Snap-On will cut corners to save money and increase profits because of greed and arrogance till enough people call them on it and then quality will go Back up.
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This was the point of my first post.
IMHO Snap-On is not any better then some of the other tool brands they just have a larger fan base that ignorantly trust that they produce the best. News Flash corporations that are rated highly like Snap-On will cut corners to save money and increase profits because of greed and arrogance till enough people call them on it and then quality will go Back up.
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Geez...
Congrats to the OP for pursuing the problem, sounds like they made good on your concerns.
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Displaced Hokie
Well-known member
So...we've pretty much nailed this down that I said was right:
- box is dipped for corrosion protection. It is not bare metal under there, thus, no rust.
- many things are like this, such as cars, etc.
- S.O. man gave the O.P. $600 in truck credit as a gesture of good will as the O.P. was disappointed and had a certain expectation. It's not saying S.O. was wrong or the box "bad", but simply a customer satisfaction thing. O.P. then bought more S.O. is now totally happy.
Again guys, S.O. did not lie, and the product is still top quality. You can't judge everything by 1940's standards. A fully e-coated (dipped) box with a powder coat top coat will be more rust resistant than an old primed/painted box.
- box is dipped for corrosion protection. It is not bare metal under there, thus, no rust.
- many things are like this, such as cars, etc.
- S.O. man gave the O.P. $600 in truck credit as a gesture of good will as the O.P. was disappointed and had a certain expectation. It's not saying S.O. was wrong or the box "bad", but simply a customer satisfaction thing. O.P. then bought more S.O. is now totally happy.
Again guys, S.O. did not lie, and the product is still top quality. You can't judge everything by 1940's standards. A fully e-coated (dipped) box with a powder coat top coat will be more rust resistant than an old primed/painted box.
Link-Belt
Well-known member
Nope. Absolutely saying Snap-On was wrong and the franchise owner was lazy. You do not honestly charge that kind of price and not meet perfect expectations of the consumer and you don't cut corners with the hopes that it will not be noticed and do honest business. For the franchise owner you do not sell your product without a full QC inspection before delivery of such product because if there is a flaw you may very well and should lose a customer. The truth is you have to work for a l living an the most important part of an honest hand shake is the part about being honest.
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redwrench60
Well-known member
Ok.........did they not make it right?
Link-Belt
Well-known member
If it were me no. However it is not me. If it were me as the dealer, I'd have let my customer keep the box to use while getting him a new one with all the upgrades he had done and given him a truck credit for his troubles. That is good customer service and how you make not only life long customers but customers that last generation's.
Just to be honest here guys. I own my share of Snap-On tool and they do make a quality tool however I also own some Matco, Mac, Cornwell, Craftsman all quality tools so I am not bashing there quality just there business practices which I would voice my opinion on with any company that I feel like was not living up to there standards or expectations.
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redwrench60
Well-known member
I hear what you're sayin'. I think I'd still rather have the discount though.
BTW when guys order boxes from my dealer he has them drop shipped right to the shop so it doesn't ride in the truck all week with guys leaning against them , setting tools on them and getting greasy fingerprints all over them. They are much more apt to get damage on the tool truck. You also get your box quicker. And when you un-crate it you're the first one to lay hands on it besides the people who built it. If there's damage or other problems you just have to work it out later, which the OP did.Im not sure about the e-coat. My SO guy couldn't get a straight answer from the rep. He would only say " Heritage boxes are painted differently that our epiq and classic lines". That doesn't answer if it is or is not e-coated. Ill fog the hell out of it and have no worries.
Nope . Im saying you are absolutely wrong and have unreasonable expectations. Its common practice for all of the tool trucks to drop ship boxes right to the customer. Thats not lazy on my truck drivers part, thats smart. Like somebody else posted , why have it loaded on the truck possibly getting damaged and scratched ? I inspected it , and since the SO driver and i have known each other since 96, he trusted me to inspect for dents, scratches and nicks. After i found the unpainted spots and he showed up on his regular day, i showed him my box. He called his rep right there on his cell and took pictures with his phone. That doesnt sound lazy to me. We then went out to the truck and discussed what i wanted to do. I gave him 3 or 4 options and put the ball in their court. They wanted to send a new box and side cab and stick my driver with a flawed , used box for him to sell. That didnt seem right to me. They then offered a monetary number, then i offered a number. They offered the final number that i felt was fair and reasonable. They also stated that they were arranging a meeting with the box plant on how to fix the problem. Again, i didnt get a sense of laziness.
Why demonize the truck driver for the unpainted box? He didnt make it , snap on did. He JUMPED to solve the problem and was as pissed as i was. When is the last time you received customer service like that ? Not too often it appears.
Are you the kind of person that yells at gas station employees if you feel the gas prices are too high ? Do you yell at the waitress if the butter is on the toast instead of the pancakes ? When a delivery of steel i beams are delivered and a couple are bent, do you muthafug the rep that sold you the steel ? Or do you take off the tin hat and try and remember that humans make human mistakes. Remember that sometimes its not a huge conspiracy out to get you.
If he would have given me double my money back, mow my lawn for life, and pay for my five kids to go to college , would you have been happy then ?
PS....why no takers on my Snap on vs HF toolbox challenge ?
AZ_Catskinner
Well-known member
When I bought my old box (Macsimizer), it had a few thin spots in the finish in the backs of a few of the drawers. Given that I live where rust is pretty much a non-issue, I never worried about it too much. I got my dealer to comp me a couple of rattlecans of touchup color and let it go.
The $600 credit is way cool in my book, and if the OP is happy with it, it is an awesome deal.
The $600 credit is way cool in my book, and if the OP is happy with it, it is an awesome deal.
Scuderia-F1
Well-known member
Im not sure about the e-coat. My SO guy couldn't get a straight answer from the rep. He would only say " Heritage boxes are painted differently that our epiq and classic lines". That doesn't answer if it is or is not e-coated. Ill fog the hell out of it and have no worries.
Nope . Im saying you are absolutely wrong and have unreasonable expectations. Its common practice for all of the tool trucks to drop ship boxes right to the customer. Thats not lazy on my truck drivers part, thats smart. Like somebody else posted , why have it loaded on the truck possibly getting damaged and scratched ? I inspected it , and since the SO driver and i have known each other since 96, he trusted me to inspect for dents, scratches and nicks. After i found the unpainted spots and he showed up on his regular day, i showed him my box. He called his rep right there on his cell and took pictures with his phone. That doesnt sound lazy to me. We then went out to the truck and discussed what i wanted to do. I gave him 3 or 4 options and put the ball in their court. They wanted to send a new box and side cab and stick my driver with a flawed , used box for him to sell. That didnt seem right to me. They then offered a monetary number, then i offered a number. They offered the final number that i felt was fair and reasonable. They also stated that they were arranging a meeting with the box plant on how to fix the problem. Again, i didnt get a sense of laziness.
Why demonize the truck driver for the unpainted box? He didnt make it , snap on did. He JUMPED to solve the problem and was as pissed as i was. When is the last time you received customer service like that ? Not too often it appears.
Are you the kind of person that yells at gas station employees if you feel the gas prices are too high ? Do you yell at the waitress if the butter is on the toast instead of the pancakes ? When a delivery of steel i beams are delivered and a couple are bent, do you muthafug the rep that sold you the steel ? Or do you take off the tin hat and try and remember that humans make human mistakes. Remember that sometimes its not a huge conspiracy out to get you.
If he would have given me double my money back, mow my lawn for life, and pay for my five kids to go to college , would you have been happy then ?
PS....why no takers on my Snap on vs HF toolbox challenge ?
VERY well said!
O_M_Jeep
Banned
This is how Snap-On boxes are made, the paint process is at about 2:50.
And for the Matco fan, heres how Matco boxes are made.
Just my uneducated .02, but the Matco boxes look better built (just an opinion, and not one that matters)
And for the Matco fan, heres how Matco boxes are made.
Just my uneducated .02, but the Matco boxes look better built (just an opinion, and not one that matters)
Link-Belt
Well-known member
Im not sure about the e-coat. My SO guy couldn't get a straight answer from the rep. He would only say " Heritage boxes are painted differently that our epiq and classic lines". That doesn't answer if it is or is not e-coated. Ill fog the hell out of it and have no worries.
Nope . Im saying you are absolutely wrong and have unreasonable expectations. Its common practice for all of the tool trucks to drop ship boxes right to the customer. Thats not lazy on my truck drivers part, thats smart. Like somebody else posted , why have it loaded on the truck possibly getting damaged and scratched ? I inspected it , and since the SO driver and i have known each other since 96, he trusted me to inspect for dents, scratches and nicks. After i found the unpainted spots and he showed up on his regular day, i showed him my box. He called his rep right there on his cell and took pictures with his phone. That doesnt sound lazy to me. We then went out to the truck and discussed what i wanted to do. I gave him 3 or 4 options and put the ball in their court. They wanted to send a new box and side cab and stick my driver with a flawed , used box for him to sell. That didnt seem right to me. They then offered a monetary number, then i offered a number. They offered the final number that i felt was fair and reasonable. They also stated that they were arranging a meeting with the box plant on how to fix the problem. Again, i didnt get a sense of laziness.
Why demonize the truck driver for the unpainted box? He didnt make it , snap on did. He JUMPED to solve the problem and was as pissed as i was. When is the last time you received customer service like that ? Not too often it appears.
Are you the kind of person that yells at gas station employees if you feel the gas prices are too high ? Do you yell at the waitress if the butter is on the toast instead of the pancakes ? When a delivery of steel i beams are delivered and a couple are bent, do you muthafug the rep that sold you the steel ? Or do you take off the tin hat and try and remember that humans make human mistakes. Remember that sometimes its not a huge conspiracy out to get you.
If he would have given me double my money back, mow my lawn for life, and pay for my five kids to go to college , would you have been happy then ?
PS....why no takers on my Snap on vs HF toolbox challenge ?
Actually I try not to rais my voice to anyone. I do have high standards and expectations when it comes to doing business especially when large amounts of money are changing hands. I used to be partial owner of a classic custom auto restoration shop and I can not tell you how many times I redid something because I was not happy with how it turned out and that was even before the customer ever saw what ever it was. If you ever say oh, that's good enough it isn't.
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Monkey_Wrench
Well-known member
I had a similar paint issue with Snap-On - had a big box with a side hanger. On both of them, the pain was just flaking off the bottom, revealing rust.
Addressed it with Snap-On, was offered some stainless steel strips to screw over the rust and paint damage, gratis of course, then I was told it was because we used a floor cleaner that was too aggressive. Mind you, we never cleaned our hangar floor with anything other than a broom.
Then I was told to see if a local painter would repaint it, and Snap-on would see if they could credit me the cost of paint.
Finally, after being jerked around for a year and a half, and being told by the regional manager that Snap-on didn't warranty their paint on their boxes, I exploded.
Told the manager to get off the property.
A week later, I traded the whole setup for a Macsimizer, couldn't be happier.
Very disappointing from Snap-on.
Addressed it with Snap-On, was offered some stainless steel strips to screw over the rust and paint damage, gratis of course, then I was told it was because we used a floor cleaner that was too aggressive. Mind you, we never cleaned our hangar floor with anything other than a broom.
Then I was told to see if a local painter would repaint it, and Snap-on would see if they could credit me the cost of paint.
Finally, after being jerked around for a year and a half, and being told by the regional manager that Snap-on didn't warranty their paint on their boxes, I exploded.
Told the manager to get off the property.
A week later, I traded the whole setup for a Macsimizer, couldn't be happier.
Very disappointing from Snap-on.
Link-Belt
Well-known member
More people do this Snap-On will change there "common practices" and there quality will get better.
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I think you are ASSuming what my level of " good enough" is. The composition of the e-coating/primer allows complete penetration of the corrosion inhibitor that we use. After the surface is sealed from oxygen, it will be a purely cosmetic flaw that wont be seen by anybody but me. Snap on stood up and put their money where their mouth was. End of story. Every company in america should have this level of customer satisfaction.
I did a whole lot of digging on you to try and understand where you are coming from, and a pattern emerged: Im not sure what happened between you and snap on but its pretty clear you have a strong dislike for them and a hard on for harbor freight. Why not deal with your own biases and stop polluting my thread.
O_M_Jeep
Banned
I'm still trying to figure out where the idea they dip the boxes came from, according to their video they are line sprayed. Sounds like they told you it was dipped to aviod having to replace it and the ASSumption was made that you could, despite the workmanship, trust them.
Go to the 50 second mark and LISTEN . Thats snap ons video that is on snap ons youtube channel. Im prety sure the 9 step paint process that includes being dipped between each process includes some kind of primer/anti corrosion. I do fabricate sheetmetal and have to paint almost daily where i work, so it looks like only one of us is assuming anything.
BTW , i registered the word ASSumption in 96. You now owe me 4.06 cents every time your post is read. LOL.
WTF is wrong with some of you guys ? For once the little guy gets a big company to come substantially out of pocket to fix a mistake and its still not good enough. Are you gonna ***** that the clouds aren't white enough or puffy enough when you get to the pearly gates?
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Link-Belt
Well-known member
I think you took what I said the wrong way. What your level of good is I have no idea I don't know you. I was referring to Snap-On not you. I have no hard on for HF and no fall out with Snap-On I stated Snap-On makes quality tools. However I see tempers are starting to flare so I'll leave it alone. My apologize enjoy your new box it is a sharp looking box by the way I do admire the upgrades you have done to it
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blown94conv
Well-known member
I'm going to try this. I got some paint chips on my BMW, and I expect nothing but the best from the "Ultimate driving Machine". If they don"t give me a brand new BMW, I'm trading it in for something from the competetion.
I'll let you guys know later how it turned out.
Monkey_Wrench
Well-known member
I'm going to try this. I got some paint chips on my BMW, and I expect nothing but the best from the "Ultimate driving Machine". If they don"t give me a brand new BMW, I'm trading it in for something from the competetion.
I'll let you guys know later how it turned out.
Obviously my post went completely over your head.
The bottom of the box started rusting, and the paint was flaking off in pieces of 2~3" wide. No chemicals, no abuse. The box lived inside an air conditioned shop for about a year, and a year inside a hangar, after those 2 years this became evident. Not something I'd expect from a new $6K+ toolbox setup.
I gave Snap-On every chance to make things right, as it was clearly a quality issue. When they jerked me around, shifted the blame, I went elsewhere.
My BMW has plenty of stone chips. Had the paint fallen off the sides after 2 years of normal driving, I would have went back to BMW as well.
nathan_454
Well-known member
My recently purchased KRL1033 in extreme green is the same way - just talked to my Snap On dealer today and he's working with the regional guy to get it taken care of. not sure the outcome yet, but I will report back! I'll snap some pics when I'm at work tomorrow..
(FWIW I checked a brand new 68" epiq that he had on his truck today and it was the same way, missing paint in the corners and around the lock mechanism)
(FWIW I checked a brand new 68" epiq that he had on his truck today and it was the same way, missing paint in the corners and around the lock mechanism)
Dohcness
Active member
You made out like a bandit on this deal!!! I applaud you for calling out SO on this one.
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Dohcness
Active member
I got mine about a week ago. I am extremely disappointed with a few things but, none the less, I am overall satisfied. I am disgusted by the box I received. It is missing more paint than the pictures you have posted. It simply looks like an over spray type job. All my SO dealer can tell me are my expectations are to high and the best he can do for me is free touch up paint. I obviously expected that it would not come with the "advertised" SO lid sticker since you posted that you added it in another thread. The cart only has 2 swivel casters and is difficult to move around my tight spaced shop. It comes with all the liner for every drawer except the screwdriver/pry bar locking storage. I can not believe how flimsy the drawers feel by the way, And they usually get stuck half way out of the slides. This is the only box you can find like this on the market but snap-on obviously loves to cheap out when they can.