Yeah the 3/8" set is what I was referring to. Had quite a few sockets with very faint stamping on it, and maybe another 6 or 8 that had no detents in them. I buy sockets to use on ratchets and I don't want them falling off.
It's not that the sockets weren't usable, I suppose they were, but why settle for something that isn't correct? I wrote SK and they ignored my email even with the pictures. Imports have been able to make good quality product for years now.
I'm OK paying a premium for US product but not anything too crazy. SK was as high as I was willing to go.
Again, it's not that Sears couldn't make a good product. It's just that a % of them aren't good. I just want them to be consistent. I have a Sears set that is 5 years old, garage kept, that has been awesome.
I don't have any experience with their email support, but I do know so far that post-Ideal, the phone support is absolutely top notch.
Pretty much identical to most folks experiences with Snap-on... weeks to get a response to email, but if you call, you have a new tool in the mail instantly.
Don't know why either is like that, but phone works good, so I'm gonna stick to that for now for both.
Anyways, as I said above, I didn't mean any offense. I am very picky myself... but once I got bad enough that I started seeing "problems" with brands that I knew were the pinnacle of quality (Knipex, Snap-on, etc.), I realized that maybe it was time to take a step back.
I've bought the same pair of pliers five times in a row just to get one that I was happy with.
So you're living with 3 sockets you aren't happy with. That sounds satisfying

Buy a Taiwan kit and all the sockets would be made with 0.01% QC error.
One of the sockets had a scratch in it from handling, one had light stamping, and one had a tiny chip in the chrome (possibly happened during shipping). All were purely cosmetic, and other than the scratch which was blatantly obvious, it wasn't at all unreasonable that the others made it through QC.
FYI I've seen all three of those issues appear in Snap-on, Wright, and Proto sockets... and Taiwan sockets as well. Not often, but then again, it didn't occur often in the SK sets either.
Of the two that were sent back, one had a burr inside the drive end that made it a bit hard to get on and off the ratchet/extensions, and the other had light stamping combined with thick chrome plating (as if that's something to look down upon), and was hard to read. Both took about four days to get to my doorstep once I requested replacement.
Additionally, I have a very strong suspicion that four of the five bad sockets were from pre-Ideal sets, based on the time that I bought them, and some subtle finishing and machining differences on the sockets. The two that I've gotten that are post-Ideal, have been very near perfect... and well within what I consider premium standards. Are they as nice as Snap-on? No. But the same Snap-on setup would cost literally FIVE times as much.
As far as the Taiwan sockets go, they're plenty nice. Brands like Genius have great finish quality and seem to be quite durable. Most Taiwan brands, though, won't drop a brand new socket in the mail for you the same day you call. If they do, chances are they will charge you the cost of the new socket in "processing".
I've also seen some Taiwan made sockets that weren't particularly impressive, FYI. They aren't some kind of magic bullet.
Another thing is that I know that heat treatment is an art. Custom knife makers can spend a lifetime developing their heat treatment methods, and still learn new things. Some of these Taiwanese manufacturers haven't been in the game long enough to have the same creds as a manufacturer like Snap-on, Proto, Wright, or SK.
Additionally, I know for a fact I can count on American steel. Even the slightest lapse in contamination control during the steelmaking process can have tremendous effects on the success of heat treatment and the lifetime of the tool. I'm not saying that the Taiwanese manufacturers aren't able to meet the same standard, but what I am saying is that they are not a known quantity for me, like the established USA manufacturers are.