Sears is really starting to piss me off. They cancelled my order for the add on full polished wrenches, this is the 4th order of mine they have cancelled this year for no reason that I can tell.
Tell me about it, here is a true story (still ongoing), I ordered a few items (8) mainly to replace the defective bits they sent me previously, this order was cancelled 3 times!, I gave up, contacted the BS artists working there on numerous occasions and got every excuse under the sun, I finally contacted FiftyOne (their international billing dept) and informed them of the situation, they then released my paypal commitment--here's the details--
As for your payment you attempted to pay via PayPal and therefore you see a pending transaction. We will contact PayPal on your behalf to have the pre-authorization released from your account. Your hold should be released within 2-3 business days. I hope this helps.
Now we get to the good bits, next thing I know they have shipped the cancelled order and are now going nuts because they cannot bill me, no wonder, paypal dosen't have any authorisation or order to release any funds anymore, I even got a call 10pm my time in Australia from them-wtf?, I was half asleep at the time and couldn't make any sense of what the nice gal with a lovely sweet voice was saying, I guess we say things a bit different down this way, so I ended up emailing them for some clarification of the situation, btw. I tracked all my items and they have just left Hong Kong, so I will have them shortly, I have no problem with paying Sears for this phantom order, but their systems are seriously nuked, I could just keep the items without any payment but I will not as this is not in my nature to do so--next couple of day's are going to be fun I think, I have already informed them that I will not tolerate any non payment issues directed at me that come from this debacle they have created, what a bunch, they are all over the shop now.
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. It's a disease...
