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Stanley tools/ratchet warranty?

M

moronmountain

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Joined
Apr 12, 2010
Messages
499
Location
Oregon
Does/did Stanley offer a lifetime warranty like most other tool makers? I have a cool 1/2" drive ratchet that the switch broke on. Since I started upgrading all my tools to Snap-on and Cornwell, I've been handing down my Craftsman and other brands to my kid. I would like to get this thing in working order if they have a warranty on them. Heck I don't even know who carries Stanley. Thanks for any info.
 
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mudflap

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Sep 25, 2011
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1,279
Location
cincinnati,ohio
If it was me, i would keep it and poke around at garage sales and swap meets to find a parts donor. Besides, by the time you pay the postage to mail it in, you could probably buy a pittsburgh pro, or something similar that will be just as good as what they will send you for a replacement.
 
K

KEH

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Jan 31, 2010
Messages
5,142
Stanley owns Proto now. I just today mailed in a round head, pushbutton release nice Proto 1/2 drive ratchet. Dealer said they will probably send me an import replacement sincew parts are not availiable for that model(don't remember model number). Cost a little over $5 to mail it fro SC to Conyers, GA. Will let you know how it turns out. Phone no. for service center ia 1 800 800 8665. Not a misprint, it translates from 1 800 800 TOOLS.

KEH
 
S

Skin

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Feb 24, 2010
Messages
11,713
Location
Boston
For what its worth Stanley seems to favor Taiwan for the vast majority of its import tool production, not China.
 
S

Syndicate

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Aug 10, 2011
Messages
1,229
The mac guy around here is pretty cool about swapping out stanley stuff. After all same company owner.
 
B

bubinga

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Jul 26, 2014
Messages
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Location
Bridgeport Ohio. (Across River From Wheeling WV)
Mechanics Tools
Full Lifetime Warranty

Imageresizer.ashx

STANLEY Mechanics Tools are covered by the manufacturer’s FULL LIFETIME WARRANTY. If any STANLEY Mechanics Tool ever fails for any reason, STANLEY will replace it. NO PROOF OF PURCHASE required.
DO NOT RETURN PRODUCT TO STORE. Please call 1-800-262-2161 (M-F, 8-5 EST) and Stanley will ship a replacement. Tools covered include: wrenches, sockets, ratchets and drive accessories.
THIS FULL LIFETIME WARRANTY EXCLUDES ALL INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. This FULL LIFETIME WARRANTY gives you specific legal rights that may vary from state to state.
__________________________________________________________________________________________________
Sounds like I don't even have to ship the old one back.
Snap on did that for me one time, They were supposed to send a shipping label, took a good while, but next thing you know, I had two ratchets on my porch.
Tried to get the truck to warranty one of them a while back, he just gave me some bull **** about "they all do that" They even sent the latest and greatest, 80 tooth.
 
S

Sam'sAutoParts

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Joined
Aug 27, 2013
Messages
2,075
Location
Northeast PA
I warrantied a ratchet about a year ago, friendly CS rep, shipped a new one out quickly, no need to send the old one back.

I actually kind of like the pear head I got from them, its no T72, but its miles ahead of the craftsman RP I had in my junkyard tools.
 
G

gdocktor3

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Apr 18, 2015
Messages
5,419
Location
Connecticut
bubinga said:
Tools covered include: wrenches, sockets, ratchets and drive accessories.
Click to expand...

It also includes screwdrivers, pliers, annnd just about every other hand tool. They also cover all tools with the Proto, Blackhawk, Challenger, and possibly still Plomb name. And yes I have sent Challenger tools in before.
 
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CJM8515

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Mar 8, 2014
Messages
9,307
Location
NJ
I called them last year after I broke a stanley hex socket, guy on the phone spoke perfect english, admitted he was in the US and sent me a replacement blackhawk one for free. No questions asked at all.
 
W

wasfuzz

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Joined
Nov 16, 2010
Messages
755
Location
Mn
I had good luck with the 800 number called gave them the info and they mailed a new one out within the week. Never had so send the old one back.
 
B

bubinga

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Jul 26, 2014
Messages
12,744
Location
Bridgeport Ohio. (Across River From Wheeling WV)
Richard Cranium said:
Maybe ask them for a rebuild kit for it?
Click to expand...

wasfuzz said:
I had good luck with the 800 number called gave them the info and they mailed a new one out within the week. Never had so send the old one back.
Click to expand...
Probably what I'll do, Unless you thing a Rebuild kit would be better.
Not sure, but I don't think mine is a real old one or anything.
 
B

bubinga

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Jul 26, 2014
Messages
12,744
Location
Bridgeport Ohio. (Across River From Wheeling WV)
bubinga said:
Probably what I'll do, Unless you thing a Rebuild kit would be better.
Not sure, but I don't think mine is a real old one or anything.
Click to expand...

Richard Cranium said:
They may not offer a rebuild kit.
Click to expand...
called today, She was weal nice, asked me the model #, and was it silver or black, I said silver, but could I have Black, she said yes, but they were both on back order, said l could wait, or she could send me a Bostitch 3/8" Dr,
So I said that would be ok, I would try it. Said its a 72258 WBT, but I can't
find it on line.
anyone try the Bostitch tools?

I forgot to ask her about a rebuild kit.
 
G

gdocktor3

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Joined
Apr 18, 2015
Messages
5,419
Location
Connecticut
I tried bring a few items to Grainger once and the guy there was a real d-bag about it. I even showed him the email from Proto telling me the items were covered and gave me that Graingers address to go to. The guy still wouldn't do it because I didn't buy from them and in his opinion there was nothing wrong with the tools. The needle nose pliers no longer lined up flush because of all the yanking & pulling I've done with them and the tips on my snap ring pliers were bent, but this yahoo says there's nothing wrong with them...

I get it they weren't manufacture defects and he could argue the needle nose were abused, but the rep from Stanley Proto told me they were covered. The next day I mailed them in and got brand new ones.

Just don't be surprised if they shoot you down.
 
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