Snap-on is remodeling the online store
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warmpancakes
Well-known member
time to grab some ebay deals
The Frisco Kid
Well-known member
uh oh. Sounds like a price increase. Oh, and maybe some functionality changes.
littletoes
Well-known member
ABOUT TIME....
Talk about "Out of Date"....and hard to find some items. The pictures are (were!), TINY. I hope that is one thing they remedy.
Talk about "Out of Date"....and hard to find some items. The pictures are (were!), TINY. I hope that is one thing they remedy.
ianguilly
Well-known member
I always thought that site was pretty easy to find things, now Mac and cornwell on the other hand....
jjjrmx5
Well-known member
I've never had a problem with the SO site.
Sure, there are super secret items that may be hard to find and replacement parts for LONG out of stock tools that require some sleuthing, but it's no different than a 2000 page Grainger catalog and it's digital twin.
A list is a list, it's up to you to sleuth out what items are when buying.
But folks who are in purchasing and have big boy accounts already know the secrets.
That why you have a driver.
Oh, wait.
Sure, there are super secret items that may be hard to find and replacement parts for LONG out of stock tools that require some sleuthing, but it's no different than a 2000 page Grainger catalog and it's digital twin.
A list is a list, it's up to you to sleuth out what items are when buying.
But folks who are in purchasing and have big boy accounts already know the secrets.
That why you have a driver.
Oh, wait.
nicksnothereman
Well-known member
Wonder if they will do anything with the search functionality? Wonder if they know it is still daylight time?
This was probably the best website of the truck brands. Unlike cornwell there's no super secret club you have to join to look at their stuff. I saw one of their trucks today, I was going to give the driver the secret handshake but I forgot if it's pinky swear pinky swear devil horns or pinky swear devil horns pinky swear.
Or Matco. Ugh.
nicksnothereman
Well-known member
?Bikes&Bowties
Well-known member
I only visit Matco and snapon.. Marcos site is better laid out in my opinion but snapon has many more items to deal with and online purchasing options
tweedlestan
Well-known member
I wonder if they've outsourced their web design to China.
nyrapscalion
Well-known member
more **** from china coming soon
daddy2coull
Well-known member
lets hope they bring the UK site inline. half the stock appears to be missing and you're not able to order any of the branded merchandise
MikeF2316
Well-known member
I'd like to see the last of:
Image shown may not be actual
product but represents product
or set which includes product
But seriously, it is (was) the best of the tool websites. And I'd put MAC at the bottom. Let's hope it gets better, it certainly has room for improvement.
Image shown may not be actual
product but represents product
or set which includes product
But seriously, it is (was) the best of the tool websites. And I'd put MAC at the bottom. Let's hope it gets better, it certainly has room for improvement.
firebox40dash5
Well-known member
- Joined
- Mar 19, 2012
- Messages
- 4,185
I've never had a problem with the SO site.
Sure, there are super secret items that may be hard to find and replacement parts for LONG out of stock tools that require some sleuthing, but it's no different than a 2000 page Grainger catalog and it's digital twin.
A list is a list, it's up to you to sleuth out what items are when buying.
But folks who are in purchasing and have big boy accounts already know the secrets.
That why you have a driver.
Oh, wait.
I've searched for things by part number and come up empty plenty of times... and they weren't super secret. Likewise, their keyword search sucked. Just like Matco's, and Mac's, and Cornwell's.
I have a driver, and honestly, I can stump more often than not. If he hasn't sold one, he don't know what it is, or that it exists, or a ballpark of what it costs. Not particularly knocking him, though I kinda expect someone who is essentially a salesman to know their product line pretty well... I can call Napa and ask for a few guys who can find me anything they carry by description, and they deal with basically every part for every car, not just a tool catalog.
For a company that has to have some huge profit margins, I don't think a freaking awesome website is too much to ask. Amazon manages it, and they have thin margins. Hell, make the site easier to use, and it sure isn't going to hurt sales any, either.
TAMPAGT07
Well-known member
I believe they are going to use the same Canadian firm that did such a wonderfull job on our US government healthcare site....(All for only a few hundred million.)
mrjaw14
Well-known member
Good thing I got my order in today then
You can still search the site but not order from it.
Catamount
Well-known member
I just hope it's still free shipping on everything (well, except toolboxes). I love that about their site.
MikeF2316
Well-known member
So, what do you bet they're just fixing, updating or adding capacity to the payment part? We're not going to notice any difference in the catalog / finding stuff part.
mrjaw14
Well-known member
For the premium you already pay for Snap-On they should continue that
Free shipping because your paying full retail....
Farmall450
Well-known member
ChevyEFI
Well-known member
They do a good job at giving their truck owners first dibs at the specialty colors and new tools without putting them on the web in a timely fashion. I imagine this will continue, I realize the business reason, and I don't anticipate this being any part of the revamp. But I wish it wasn't that way.
Every dealer I've ever ran across charges full retail too.
Correct...The exception is if they know you and will deal.Or stuff is on sale,which is usually 10% off or they do get some good deals.
paranoid56
Well-known member
yea, hate trying to search for a green snapon whatever and never get **** in return. spend 30min googling for part numbers then it comes up. stupid thing even says green in the name. FU snapon lol
paranoid56
Well-known member
Yep new site the search is way way way better. i can actually find **** now and has pictures.
upgrading
Well-known member
I am not seeing COO anymore.
upgrading
Well-known member
Well they did.Holy **** drop the coo thing already...
I wont.
I like that info.
I logged into my account and sent them some feedback about it.
Seems like Matco's site now. Not entirely convinced its as good an improvement it should be although I do like the new parts tab integrated into the tool page. One big thing I was hoping for was a list of tools that were currently on sale and online flyers. Still nada there. The new products page is also gone.
seems temporary, if you try to buy something or click on the cart link it redirects you to the new site.
I can assure you it was very intentional that it was omitted from the update. Its the ratchets and pliers all over again.
I bet I can guess their reply. "We here at Snap-On feel that since we're a global company COO should not be used to judge quality when everything we brand Snap-On is of the highest quality".
Too bad they don't seem to understand some customers just don't want to support Asia when there are domestic alternatives, especially with the prices they ask for.
seems temporary, if you try to buy something or click on the cart link it redirects you to the new site.
I can assure you it was very intentional that it was omitted from the update. Its the ratchets and pliers all over again.
I bet I can guess their reply. "We here at Snap-On feel that since we're a global company COO should not be used to judge quality when everything we brand Snap-On is of the highest quality".
Too bad they don't seem to understand some customers just don't want to support Asia when there are domestic alternatives, especially with the prices they ask for.
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MikeF2316
Well-known member
If you change country to Canada, you get the same crappy interface as before. And all the same information as before.
The new interface seems much slower too. The Canadian interface is way faster.
The new interface seems much slower too. The Canadian interface is way faster.
Hyster Gareth
Well-known member
New US site is very slow compared to Canadian site.
I sent them an email informing them that having the COO present allowed me to make an informed choice before purchasing.
I sent them an email informing them that having the COO present allowed me to make an informed choice before purchasing.