Follow up:
After 5 calls to Sonic Electronics (during their business hours) and waiting on hold for a half hour, I finally got to speak to a customer representative at Sonic. He looked through my order and said, "Yes, you were one of the earlier people to order, let's see, why did you get kicked out of the que ... ah, here it is, there is a '#' sign in your address. That's illegal, so your order got cancelled."
I said, OK, substitute the word "number" for "#" and ship it.
He said: "We're all out of those and won't be getting any more.
I said, how about you order another one and send it to me.
He said: "We don't really sell tools."
I said, OK, how about issuing a PapPal refund?
He said: "Those take 3 or 4 days."
I said, that's interesting, when I issue a PayPal refund it's instantaneous.
He said: "Well, uh..."
I said, Can I speak to a manager?
He said: "I am the customer service manager."
OK, good bye!