Craftsman Premium Grade Ratchets
- Thread starter jonathan75
- Start date
MrJason
Well-known member
Just as a heads up, the code SAVE15 is going to be around for a while.
When I added it, this is what the code information indicated:
At least for now, it's working. Hope this helps.
When I added it, this is what the code information indicated:
At least for now, it's working. Hope this helps.
OP
jonathan75
Well-known member
I found a good home for them next to my stubbies. [emoji7]
holdtherice
Active member
I've got the premium ratchet in 3/8 and am pleased with it. Would prefer it had a quick release, but good ratchet still. The head is still low profile and the long handle provides extra leverage. Don't know how it would hold up to professional use.
I picked mine up, several years back, close to the current prices, just got the one to see how I liked it. I have seen the set of 3 go for $99, but have only seen that price a couple of times in like 4 years. Usually $120 is pretty good for the 3.
I picked mine up, several years back, close to the current prices, just got the one to see how I liked it. I have seen the set of 3 go for $99, but have only seen that price a couple of times in like 4 years. Usually $120 is pretty good for the 3.
I'm with you. A QR button would make these perfect ratchets.
I've found the thin profile ones to be a fair compromise. The QR button on them is recessed, which puts an end to accidentally losing the socket due to bumping the button, which can happen when the button stands proud from the backside of the ratchet. I especially like QR ratchets for spark plugs. No more tugging on the ratchet and leaving the socket behind on the plug.
panknuckshovel
Well-known member
I read this right before I went to pickup my 1/4 and 3/8. Checked the 1/4 in the store came home and put them on the bench. Just picked them up to play with them and guess which one is all kinds of locked up on the card.
ebas1984
Member
Maybe needs to be opened up, cleaned and lubed? Just a suggestion. Although you probably already thought of that. [emoji4]
Gregg
Member
I have a set of these the last time they were on sale - I love them. Reach for them every time I need a ratchet out of the toolbox.
The 3/8" ratchet locked up on me once - there was some small rock or other dirt that had gotten in. Cleaned and lubed it and it's as good as new.
The 3/8" ratchet locked up on me once - there was some small rock or other dirt that had gotten in. Cleaned and lubed it and it's as good as new.
panknuckshovel
Well-known member
That was an option that was considered, but i went with the exchange it and accept a $25 gift card route. I found a dollar in the driveway when i got back.
Attachments
OP
jonathan75
Well-known member
Tell me more about the gift card. Do they give extra money for the trouble now?
ebas1984
Member
[emoji106]
Hillyard
Well-known member
I picked up all three for under 90 dollars using sywr points and coupon codes. These are really nice and glad I picked them up.
Toolhorder
Well-known member
I only roll with Snappy ratchets
Loscaldazar
Well-known member
- Joined
- Feb 23, 2013
- Messages
- 2,385
i have been slowly unloading my cman stuff for snap on but i have the full set of these ratchets and they are definitely going to be one of the few cman tools i keep. great ratchets. I picked them up when they first came out and so far 0 issues
treblarefils
Well-known member
- Joined
- Nov 28, 2013
- Messages
- 148
I have picked up some snap on also and thought about selling the premiums but i like them too much so im gonna keep them. Heads are nice and slim. Great overall design.
panknuckshovel
Well-known member
I really couldn't tell you if it is policy or anything and i didnt make any type of stink about it. A bunch of computer beeps and the salesdude handed me the card at the end and apologized.
kiatech
Well-known member
I got the 1/4 and the 1/2 for "free"
I took in 9 of these drivers and got a gift card for $85.04
How is that value compared to what the new purchase price of those drivers? Not familiar what a set of those cost.
kiatech
Well-known member
They refunded me the amount for the comparable professional drivers.
kiatech
Well-known member
This is gonna be fun, they don't have them I don't have a refund.
update:
dealing with sears is a complete joke, after I canceled online I get this message.
Please note: If you used a gift card, you will receive a new gift card in the mail in about 7-10 business days.
update:
dealing with sears is a complete joke, after I canceled online I get this message.
Please note: If you used a gift card, you will receive a new gift card in the mail in about 7-10 business days.
Last edited:
kiatech
Well-known member
I need a drink, or 10
Please wait for an agent to respond. This chat may be monitored or recorded for quality assurance purposes. Your average wait is 3 seconds. Thank you for holding.
Hi, my name is Morris, and it is my pleasure to assist you today.
Morris: Good evening, Alan. Nice to have you on this chat.
Morris: How may I assist you today?
Alan: hello?
Morris: Hi!
Alan: If I canceled an online order that I bought via giftcard
Alan: Do I have to wait for a another in the mail?
Alan: a refund that is
Morris: Let me explain the refund in detail.
Morris: Alan, if you make the purchase through gift card and suppose you wish to cancel the order, then once order is cancelled you will receive a new gift card worth the same value.
Morris: This gift card will be sent to your billing address.
Alan: Can I get a rain check for the price of the item?
Alan: what if the sale is over
Morris: This will arrive within 7 to 10 business days of order cancellation.
Morris: I'm sorry; we do not accept rain check or give it online.
Morris: You will have to check with the stores for rain check.
Alan: The reason is was canceled is because the inventory was wrong online and the item was supposed to in store pickup
Alan: they store found out they didnt have the item
Morris: Oh! I understand your concern, Alan. Let me see what best I can do for you.
Morris: May I have the order number?
Alan: 716837984
Morris: Thank you!
Alan: I would really apreicaite if a refund could be credited back to the same card if thats possible
Alan: I dont want to wait 7-10 days just to place an order and then wait another week for it to arrive.
Morris: I completely understand your concern, Alan.
Morris: Let me explain.
Alan: I dont even need a refund if you could just have them mailed to my adress
Morris: I understand that you want the same products for the same price. Correct?
Alan: yes
Morris: Let me see what can be done.
Alan: I feel waiting for the refund via post is just alot of time wasted.
Alan: especially since I will be ordering the same exact items.
Morris: I understand, Alan.
Morris: I'm sorry this is taking so long. Thank you for your patience, I'll be with you in a moment.
Alan: its fine
Morris: I'm really sorry for the delay. Let me explain in detail.
Morris: Alan, I see that the "Craftsman Premium Grade 1/4 in. Drive Ratchet" and the "Craftsman Premium Grade 1/2 in. Drive Ratchet" which you ordered is now at a lower price compared to the time you placed the order.
Alan: ok
Morris: I understand that your previous order got cancelled by the store. The order was cancelled on 08/16/2014 and you will get the complete refund on your rewards account and new gift card within 7 to 10 business days.
Morris: I'm sorry; we can't use this on a new order.
Morris: Here's what I'll do for you.
Morris: I'll go ahead and place the order for the same with shipping.
Morris: Once order is placed I'll refund the shipping charge, hence giving you free shipping.
Morris: Will that be fine?
Alan: how would it be refunded?
Alan: I can activate the 90 max trial if that would help
Morris: One moment please.
Morris: If you are our Shop Max member then Great!! Please log into your product, you will be able to place an order with free shipping itself.
Morris: If I place the order then initially you will be charged for shipping and later I'll refund the shipping cost.
Alan: but where would the funds come from?
Morris: Alan, let me explain.
Morris: If I go ahead and place the order, then initially you will have to pay the shipping and after placing the order I'll issue refund for the shipping cost.
Morris: But if you are logging into your profile and then placing an order, you will directly get free shipping.
Alan: If I log in its going to want me to pay for them some way
Morris: Yes, Alan. For reorder you will have to pay because as mentioned earlier, we will not be able to use the same gift card and rewards points on the cancelled order unless it's credited back.
Morris: If you want to use the same rewards points and gift card then you will have to wait for 7 to 10 business days.
Morris: From my side, I'll mention clear notes on the order to honor the same price if you order the same in future.
Morris: May I know what have you decided?
Alan: if you place the order where the funds be drawn from to cover the shipping?
Alan: where would*
Alan: The giftcard?
Alan: hello?
Morris: Sorry for the delay.
Morris: Alan, if you place the order, since you are a Shop Max member you will directly get free shipping.
Alan: I would like you to place the order, just wonder what is going to get charged for the shipping
Morris: There will be no need for post sale adjustment for shipping cost.
Alan: I would like you to place the order, just wondering what is going to get charged for the shipping?
Morris: Let me summarize.
Morris: Alan, your merchandise total will be $94.48.
Alan: ok
Morris: Good news!!!
Morris: I'll provide you free shipping from my side.
Morris: Alan, the may I use the email address @gmail.com to place an order?
Alan: yes
Morris: May I have your first and last name, delivery address with apartment number and daytime phone number?
Alan: Im just confused, when I place the order it was $75.08
Alan: now its $94.48?
Morris: Let me check.
Morris: I see that you applied coupon.
Morris: Let me check if it's still applicable or not.
Morris: Alan, I have applied the same coupon and now the merchandise total is $79.48 and with free shipping.
Morris: Shall we complete the order?
Morris: In your previous order also the merchandise total was $79.48.
Morris: Tax was $5.88.
Morris: And the previous order total was $85.36.
Alan: I took a screen shot for you
Alan: http://i.imgur.com/
Morris: Alan, I'm sorry; we do not have an access to check the scree shot.
Morris: Let me re-summarize the order total of your cancelled order.
Morris: Merchandise total: $79.48.
Morris: Tax: $5.88.
Morris: Total : $85.36.
Morris: You have paid $75.08 through gift card and $10.28 through points.
Alan: you can copy and paste the link, you can view it just fine.
Morris: I understand, Alan. But our applications do not allow us to open screen shots.
Please wait for an agent to respond. This chat may be monitored or recorded for quality assurance purposes. Your average wait is 3 seconds. Thank you for holding.
Hi, my name is Morris, and it is my pleasure to assist you today.
Morris: Good evening, Alan. Nice to have you on this chat.
Morris: How may I assist you today?
Alan: hello?
Morris: Hi!
Alan: If I canceled an online order that I bought via giftcard
Alan: Do I have to wait for a another in the mail?
Alan: a refund that is
Morris: Let me explain the refund in detail.
Morris: Alan, if you make the purchase through gift card and suppose you wish to cancel the order, then once order is cancelled you will receive a new gift card worth the same value.
Morris: This gift card will be sent to your billing address.
Alan: Can I get a rain check for the price of the item?
Alan: what if the sale is over
Morris: This will arrive within 7 to 10 business days of order cancellation.
Morris: I'm sorry; we do not accept rain check or give it online.
Morris: You will have to check with the stores for rain check.
Alan: The reason is was canceled is because the inventory was wrong online and the item was supposed to in store pickup
Alan: they store found out they didnt have the item
Morris: Oh! I understand your concern, Alan. Let me see what best I can do for you.
Morris: May I have the order number?
Alan: 716837984
Morris: Thank you!
Alan: I would really apreicaite if a refund could be credited back to the same card if thats possible
Alan: I dont want to wait 7-10 days just to place an order and then wait another week for it to arrive.
Morris: I completely understand your concern, Alan.
Morris: Let me explain.
Alan: I dont even need a refund if you could just have them mailed to my adress
Morris: I understand that you want the same products for the same price. Correct?
Alan: yes
Morris: Let me see what can be done.
Alan: I feel waiting for the refund via post is just alot of time wasted.
Alan: especially since I will be ordering the same exact items.
Morris: I understand, Alan.
Morris: I'm sorry this is taking so long. Thank you for your patience, I'll be with you in a moment.
Alan: its fine
Morris: I'm really sorry for the delay. Let me explain in detail.
Morris: Alan, I see that the "Craftsman Premium Grade 1/4 in. Drive Ratchet" and the "Craftsman Premium Grade 1/2 in. Drive Ratchet" which you ordered is now at a lower price compared to the time you placed the order.
Alan: ok
Morris: I understand that your previous order got cancelled by the store. The order was cancelled on 08/16/2014 and you will get the complete refund on your rewards account and new gift card within 7 to 10 business days.
Morris: I'm sorry; we can't use this on a new order.
Morris: Here's what I'll do for you.
Morris: I'll go ahead and place the order for the same with shipping.
Morris: Once order is placed I'll refund the shipping charge, hence giving you free shipping.
Morris: Will that be fine?
Alan: how would it be refunded?
Alan: I can activate the 90 max trial if that would help
Morris: One moment please.
Morris: If you are our Shop Max member then Great!! Please log into your product, you will be able to place an order with free shipping itself.
Morris: If I place the order then initially you will be charged for shipping and later I'll refund the shipping cost.
Alan: but where would the funds come from?
Morris: Alan, let me explain.
Morris: If I go ahead and place the order, then initially you will have to pay the shipping and after placing the order I'll issue refund for the shipping cost.
Morris: But if you are logging into your profile and then placing an order, you will directly get free shipping.
Alan: If I log in its going to want me to pay for them some way
Morris: Yes, Alan. For reorder you will have to pay because as mentioned earlier, we will not be able to use the same gift card and rewards points on the cancelled order unless it's credited back.
Morris: If you want to use the same rewards points and gift card then you will have to wait for 7 to 10 business days.
Morris: From my side, I'll mention clear notes on the order to honor the same price if you order the same in future.
Morris: May I know what have you decided?
Alan: if you place the order where the funds be drawn from to cover the shipping?
Alan: where would*
Alan: The giftcard?
Alan: hello?
Morris: Sorry for the delay.
Morris: Alan, if you place the order, since you are a Shop Max member you will directly get free shipping.
Alan: I would like you to place the order, just wonder what is going to get charged for the shipping
Morris: There will be no need for post sale adjustment for shipping cost.
Alan: I would like you to place the order, just wondering what is going to get charged for the shipping?
Morris: Let me summarize.
Morris: Alan, your merchandise total will be $94.48.
Alan: ok
Morris: Good news!!!
Morris: I'll provide you free shipping from my side.
Morris: Alan, the may I use the email address @gmail.com to place an order?
Alan: yes
Morris: May I have your first and last name, delivery address with apartment number and daytime phone number?
Alan: Im just confused, when I place the order it was $75.08
Alan: now its $94.48?
Morris: Let me check.
Morris: I see that you applied coupon.
Morris: Let me check if it's still applicable or not.
Morris: Alan, I have applied the same coupon and now the merchandise total is $79.48 and with free shipping.
Morris: Shall we complete the order?
Morris: In your previous order also the merchandise total was $79.48.
Morris: Tax was $5.88.
Morris: And the previous order total was $85.36.
Alan: I took a screen shot for you
Alan: http://i.imgur.com/
Morris: Alan, I'm sorry; we do not have an access to check the scree shot.
Morris: Let me re-summarize the order total of your cancelled order.
Morris: Merchandise total: $79.48.
Morris: Tax: $5.88.
Morris: Total : $85.36.
Morris: You have paid $75.08 through gift card and $10.28 through points.
Alan: you can copy and paste the link, you can view it just fine.
Morris: I understand, Alan. But our applications do not allow us to open screen shots.
kiatech
Well-known member
Alan: STORE INFORMATION Salescheck #: 093003496232 Store Address SEARS STORES CHARLESTON/NORTHWOODS-A Store #:0001325 7801 RIVERS AVE CHARLESTON, SC 294064015 843-820-2200 Store Hours: MON 10:00A-09:00P TUE 10:00A-09:00P WED 10:00A-09:00P THU 10:00A-09:00P FRI 09:00A-09:00P SAT 09:00A-06:00P SUN 12:00A-09:00P Delivery Method: Store Pick Up Order Date: 15-Aug-2014 ITEM DETAILS PRICE Item# 00925479000 Description: Craftsman Premium Grade 1/4 in. Drive Ratchet UPC: 714994497660 Sold by: Sears Return Policy Reg. $49.99 Sale $39.99 QTY PROMOTIONS 1.00 TOOLS COUPON! $15 off your orders of $75 or more on select tools Sold by Sears! Use code SAVE15. ITEM TOTALS AMOUNT Subtotal: $39.99 Member Coupon Savings: $5.71 Other Discounts: $4.00 Total Points Applied (110) -$0.11 Item Total: $30.17 Item# 00925482000 Description: Craftsman Premium Grade 1/2 in. Drive Ratchet UPC: 714994497707 Sold by: Sears Return Policy Reg. $79.99 Sale $64.99 1.00 TOOLS COUPON! $15 off your orders of $75 or more on select tools Sold by Sears! Use code SAVE15. ITEM TOTALS AMOUNT Subtotal: $64.99 Member Coupon Savings: $9.29 Other Discounts: $6.50 Total Points Applied (170) -$0.17 Item Total: $49.03 ORDER TOTAL Regular/Clearance Price Subtotal $129.98 Sale Price Savings -$25.00 Merchandise Subtotal $104.98 Item Level Total Savings: Member Coupon Savings -$15.00 Additional Item Savings -$10.50 Total Points Applied to Items: SYW Points (280) $0.28 Surprise Points Applied (10000) $10.00 Pre Tax Subtotal: $69.20 Tax (Where Applicable) $5.88 Total Due: $75.08 Gift Card Redemption -$75.08 Card#: ************0600 Total Charged to Credit Card $0
Morris: Please allow me a moment to go through.
Morris: Alan, if I have confused you, then I'm really sorry.
Morris: I'll apply the coupon and will bring back the merchandise total to same $79.48.
Morris: Plus you will get free shipping to home address.
Morris: Do you have any other concern?
Alan: Yes, its $4.40 more than I paid
Morris: Need not worry. I have checked with my supervisor and I'll refund $4.40 on this new order.
Morris: Shall we start to place an order?
Alan: The $4.40 will be drawn and then refunded back to the gift card, correct?
Morris: Let me make it easy and simple.
Morris: Alan, you will get the complete refund for the order #716837984 within 7 to 10 business days.
Morris: Both on your rewards account and new gift card.
Morris: Now on this new order I'll refund $4.40 which will be credited within 3 to 5 business days.
Morris: Have I made myself clear?
Alan: credited to what?
Alan: The gift card?
Morris: To confirm, which payment method you will be using on this new order?
Morris: If you are using credit card then refund will be within 3 to 5 business days.
Morris: If gift card then refund will be within 7 to 10 business days.
Alan: I dont have $79.48 to spend via credit or debit
Alan: I dont want a refund, just the items shipped to my home
Morris: Alan, since the order got cancelled, we will not be able to ship the same items unless it's reordered.
Morris: The refund for the cancelled order has already issued to your account.
Morris: I have checked this with my supervisor.
Morris: If you want the same items to be shipped to your address, you will have to reorder it.
Morris: If you want to use the same gift card and rewards points then you will have to wait for 7 to 10 business days for the refund.
Morris: I'll also mention in the order notes to honor the same price.
Morris: Will that be fine?
Alan: No, I dont feel like your helping me out
Alan: sears already has money, why send it back to me?
Alan: Just keep the money and send my me products.
Alan: Its gonna cost them more money to send the card in the mail
Morris: I really apologize for the inconvenience caused to you due to this.
Morris: Let me check with my supervisor.
Alan: This dosen't make any sense.
Alan: Just keep 7$5.08 and send me my products please.
Alan: $75.08
Morris: I understand, Alan. Please give me few minutes to check with my supervisor.
Morris: I have cross checked and I'm sorry; without reorder the same items cannot be shipped to your address.
Morris: Let me connect this chat to my supervisor and see what can be done.
Morris: Please give me 2 minutes.
Alan: ok....
Please wait while I transfer the chat to 'Nelson'.
Hi, my name is Nelson, and it is my pleasure to assist you today.
Alan: hello sir
Nelson: Hi Alan.
Alan: Can you send me products that I already paid for please?
Nelson: I am Nelson, one of the floor supervisor of Sears. Please allow me a moment while I check the details.
Alan: I dont have 7-10 days to wait for a refund
Alan: Then another 3-5 to get the product after I order it
Nelson: Alan, I have cross checked with my resources and I am really sorry, we do not have any option to provide the refund before your purchase. I am sorry, we have an option for post sale adjustment.
Alan: I dont want the money back, just products
Alan: And If I did order via credit/debit the credit/debit card would not be refunded, only the gift card.
Alan: then sears would have $150.16 of my money
Alan: Instead of 75.08
Nelson: I am sorry, Alan. I wish I could have an option for pre sale adjustment. Please accept my sincere apology.
Alan: Is what I said correct?
Alan: I feel like this is getting no where
Alan: hello?
Alan: are you there?
Nelson: I am sorry for the delay.
Morris: Please allow me a moment to go through.
Morris: Alan, if I have confused you, then I'm really sorry.
Morris: I'll apply the coupon and will bring back the merchandise total to same $79.48.
Morris: Plus you will get free shipping to home address.
Morris: Do you have any other concern?
Alan: Yes, its $4.40 more than I paid
Morris: Need not worry. I have checked with my supervisor and I'll refund $4.40 on this new order.
Morris: Shall we start to place an order?
Alan: The $4.40 will be drawn and then refunded back to the gift card, correct?
Morris: Let me make it easy and simple.
Morris: Alan, you will get the complete refund for the order #716837984 within 7 to 10 business days.
Morris: Both on your rewards account and new gift card.
Morris: Now on this new order I'll refund $4.40 which will be credited within 3 to 5 business days.
Morris: Have I made myself clear?
Alan: credited to what?
Alan: The gift card?
Morris: To confirm, which payment method you will be using on this new order?
Morris: If you are using credit card then refund will be within 3 to 5 business days.
Morris: If gift card then refund will be within 7 to 10 business days.
Alan: I dont have $79.48 to spend via credit or debit
Alan: I dont want a refund, just the items shipped to my home
Morris: Alan, since the order got cancelled, we will not be able to ship the same items unless it's reordered.
Morris: The refund for the cancelled order has already issued to your account.
Morris: I have checked this with my supervisor.
Morris: If you want the same items to be shipped to your address, you will have to reorder it.
Morris: If you want to use the same gift card and rewards points then you will have to wait for 7 to 10 business days for the refund.
Morris: I'll also mention in the order notes to honor the same price.
Morris: Will that be fine?
Alan: No, I dont feel like your helping me out
Alan: sears already has money, why send it back to me?
Alan: Just keep the money and send my me products.
Alan: Its gonna cost them more money to send the card in the mail
Morris: I really apologize for the inconvenience caused to you due to this.
Morris: Let me check with my supervisor.
Alan: This dosen't make any sense.
Alan: Just keep 7$5.08 and send me my products please.
Alan: $75.08
Morris: I understand, Alan. Please give me few minutes to check with my supervisor.
Morris: I have cross checked and I'm sorry; without reorder the same items cannot be shipped to your address.
Morris: Let me connect this chat to my supervisor and see what can be done.
Morris: Please give me 2 minutes.
Alan: ok....
Please wait while I transfer the chat to 'Nelson'.
Hi, my name is Nelson, and it is my pleasure to assist you today.
Alan: hello sir
Nelson: Hi Alan.
Alan: Can you send me products that I already paid for please?
Nelson: I am Nelson, one of the floor supervisor of Sears. Please allow me a moment while I check the details.
Alan: I dont have 7-10 days to wait for a refund
Alan: Then another 3-5 to get the product after I order it
Nelson: Alan, I have cross checked with my resources and I am really sorry, we do not have any option to provide the refund before your purchase. I am sorry, we have an option for post sale adjustment.
Alan: I dont want the money back, just products
Alan: And If I did order via credit/debit the credit/debit card would not be refunded, only the gift card.
Alan: then sears would have $150.16 of my money
Alan: Instead of 75.08
Nelson: I am sorry, Alan. I wish I could have an option for pre sale adjustment. Please accept my sincere apology.
Alan: Is what I said correct?
Alan: I feel like this is getting no where
Alan: hello?
Alan: are you there?
Nelson: I am sorry for the delay.
kiatech
Well-known member
I went to the bathroom and nelson bailed, he was still trying to charge me.
Nelson: Merchandise Subtotal $66.24, Shipping: Free, Estimated Pre-tax Total $66.24.
Nelson: Merchandise Subtotal $66.24, Shipping: Free, Estimated Pre-tax Total $66.24.
Farmall450
Well-known member
Bigblue&Goldie
Well-known member
All of this ******** for ****** ratchets that lock up? Spend the same money on some Armstrong Maxx from a reputable dealer (Epsteins) and save yourself the headache.
krdiesel03
Well-known member
Are they ****** because they are made by armstrong?
nieuport17
Well-known member
- Joined
- Jun 20, 2014
- Messages
- 466
Both Armstron and Craftsman Premium ratchets are made by USA. Both made by Apex. Both use the same gear mechanism. Only difference is one is 88 teeth and the other is 84.
Im surprised that only Craftsman Premium would lock up, and Armstrong wouldnt.
Im surprised that only Craftsman Premium would lock up, and Armstrong wouldnt.
OP
jonathan75
Well-known member
It still puts a smile on my face every time I ratchet the professional wrench. The feel... the sound.... [emoji4]
kiatech
Well-known member
They wanted me to use my debit card. I was only trying to buy them since I had the gift card. Im not going to give sears $75 of my money.
Loscaldazar
Well-known member
- Joined
- Feb 23, 2013
- Messages
- 2,385
So they use the same gear mechanism other than they have different gears and pawls in them (which is the entire gear mechanism)?!? Yes, they use the same basic design, but the two ratchets are very different. Both the gearwrench and Craftsman 84T versions are known to have an abnormally high lock up rate. There are well over a hundred complaints about these ratchets on this forum.
The 88T armstrong don't have the same failure rate. There are a few members with complaints, but not anywhere near the number that complain about the 84T ratchets. A few people even in this thread have received locked up ones. Same with the hot deal thread a few weeks ago on the 84T gearwrench versions. Happens every time a thread comes up on these ratchets.
The good news with the 84T ratchets is, that once you get a working one, they usually never give you a problem in the future (unless you manage to get crud in there to jam it, but that will happen to any ratchet).
nieuport17
Well-known member
- Joined
- Jun 20, 2014
- Messages
- 466
im not here to disagree anyone (I read all the lock up forums). Just a little surprised that by simply adding 4 teeth (and a bit different paw for the 88) the locks goes away.
: )
I also have a 3/8 craftsman premium ratchet in my collection. : )
I don't think you can draw that conclusion as the percentage of ownership for Armstrong is not nearly much as the Cman/Gearwrench crowd.
rice rocket
Well-known member
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- Mar 24, 2011
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- 3,175
I'm assuming there was a functional improvement to the design, not just adding teeth.
In any case, the 60T is regularly considered to have the best reliability of the Danaher/Apex ratchets.
Loscaldazar
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- Feb 23, 2013
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There are quite a number of Armstrong and Matco 88T ratchets on this board. Many members have them and use them frequently, yet there are few complaints.
Another question...
Why don't the 60T gearwrench, craftsman, and every other rebrand under the sun of this ratchet have the same lock up problem? Why doesn't the 120XP have this problem? The 60T design has been sold for years and in massive numbers. Yet there are so few complaints about those ratchets failing. The 120XPs are fairly new, but they also sell in very large quantities (remember the trident discount prices on this in which thousands were sold to garage journal members?). I've seen 2 complaints about 120XP failures on this board (not saying there are more, but obviously very rare). There is something in the design of the 84T ratchets that causes problems. Both the taiwan gearwrench versions and the USA Craftsman versions (two different factories) suffer from the lock up issue. Either there isn't enough money at the price point they are sold at to get tolerances tight enough, or there is a fundamental flaw in the design.
But like I said, once you get a good one of the 84T ratchets, they seem to never give you trouble again.
kiatech
Well-known member
Just tried a few things.
84T kit into a matco 88T ratchet seemed fine but every revolution there was a hard spot and I couldnt turn it with out the aid of a socket.
88T kit into a craftsman 84T ratchet seemed fine until I tightened down the cover. Once the cover was tight I could only turn it with the aid of a socket.
Both of these ratchets are well used.
Both of these ratchets are 3/8" drive.
Both of these ratchets work fine when I put oem parts back in them.
Both of these were cleaned and re-lubed with a few drops of the red lube of love.
84T kit into a matco 88T ratchet seemed fine but every revolution there was a hard spot and I couldnt turn it with out the aid of a socket.
88T kit into a craftsman 84T ratchet seemed fine until I tightened down the cover. Once the cover was tight I could only turn it with the aid of a socket.
Both of these ratchets are well used.
Both of these ratchets are 3/8" drive.
Both of these ratchets work fine when I put oem parts back in them.
Both of these were cleaned and re-lubed with a few drops of the red lube of love.
Open the Craftsman Premium ratchet back up and look at the back side of the 84T gear and the inside of the ratchet. There is a raised circular ridge on the ratchet body side with a corresponding relief on the Craftsman 84T gear.
You can put the Craftsman 84T gear in the other Armstrong, Matco and Gearwrench ratchets but cannot put those brands gear in the Craftsman premium due to the machined circular ridge. Why they did it like this with the Craftsman premium is asinine.
Also, I am sure there is a specified required torque for the Craftsman Premium ratchet cover plate screw and just cranking it down with "German Torque" of "Gutentight" is causing an unnecessary binding between the cover plate and gear
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Ign
Well-known member
Kiatech's experience is what I've been saying about Sears FOR YEARS: they have no concept of customer service. If you order an item at a great price and get it, kudos. Just be ready to not get your item because of their mistake, and they have no idea how to extend sales beyond sale dates, even if their error caused you to not get your item. But they will baffle you with ******** over the phone for hours, it's like they don't know how to say "no" so you have to read between the lines.