Sears just lost my interest completely when I had to replace my 21 year old Craftsman GT-18 4 years ago. I go in there, and there were 7 employees there, none of them knew anything about the lawn tractors they had sitting there. I was actually telling them stuff about their own equipment. Finally bought one, the idiot they sent out to do the "setup" couldn't even level the deck properly.
While I was there, and waiting for them to do all their unnecessary work at the cash register, I had took a quick walk through of the tool section, well I took about 2 steps and walked out of it and into the appliances. Seriously...its a Sears store and they only had 2 isles worth of tools no wonder they're failing. Well add to that their employees who have absolutely no clue how to do their jobs, then the junk imported products they keep trying to stick the Craftsman name on, their warranties have been here and there, then they argue about it when you try and bring something back in under warranty.
That lawn tractor is total junk, nothing like my old one, and certainly not going to last 21 years, this one will be lucky to last 10, if that even. The overall quality of stuff...not just Sears has gone so far south, even the stuff made in China makes some of the brand name stuff look bad

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