Snap-On doesn't want new customers.
- Thread starter MN4x4
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Mohawk Dave
Well-known member
millwight.mike
Well-known member
MN4X4 I am on your side for this one. When you asked about the truck. They should have asked for your location and gave you the contact info for the rep in your area. If the driver does not want to come to your shop that should be his choice.
Mohawk Dave
Well-known member
The dude flew off the handle at the first answer he got that was not what he wanted....I'm definitely not on "your guy's side".
Now, where's my Kool-Aid...
You have it in your head the Snap On needs to earn your business as a customer. This simply isn't the case nor the model they use. At some point down the road is it possible that a truck will visit your home shop? Sure but you will have spent a lot of money by that point. Your entitled view on what the company needs to do to earn your business is laughable.
Customer Service is NOT going to take responsibility for sending 500K worth of the tools and a driver to a Residential Area, Plain and Simple. Im not saying that the Snap on Dealer wouldn't oblige, but you need to be smarter than the system.
The Snap On corporate customer service gal is just going to parrot the written policy dogma. It is not her fault that some drivers may bend the rules nor can you expect her to waiver and make an exception to setup a driver to come to your private property residence regardless if you have a separate "shop" building.
I really don't think it has anything to do with "How Much Money you Spend", But you do Need to take that first step and actually give the Dealer you contact info and simply ask what would be the best time for Him to meet up. What you cant do is call Snap on and ask them to step outside the Franchise agreements and ask them to send a dealer to your Home. The most easiest solution to this problem is to simply call Snap on, Ask for the phone number to the Dealer in your Area, Write down the number, Pick up your phone, Dial the number and simply ask him/her what would be the best way to meet up.
coleman10
Well-known member
Even quicker than calling their corporate office, when I wanted to find my SO distributor, I googled Snap-on and my city and a phone number came up. It doesn't get much easier than that.
OutsideMachinist
Well-known member
I am not a snapon supporter or hater. I have very few snapon tools. I am just saying that you are not their target market. They dont care about some guy spending a couple hundred bucks a month.
You will get the same corporate response from all the tool truck companies. And the same response from us... seek out a truck and deal with them.
SlappyWhite
Well-known member
OP, I think your approach was wrong, and I am not surprised at the response.
As for the drivers stopping by "shops" in residential areas. My buddy ran a mechanics shop basically in a simalar situation. Snap-on and MAC did not make regular stops but if he called the driver they would schedule some time in the next week or so, basically stop by on the way to or from a local garage that was on the regular route.
Keep an eye out for the driver, stop by when he is at another local shop and spend some money. Get his card and give him a call when you have some stuff to buy.
He is not the Avon lady...
As for the drivers stopping by "shops" in residential areas. My buddy ran a mechanics shop basically in a simalar situation. Snap-on and MAC did not make regular stops but if he called the driver they would schedule some time in the next week or so, basically stop by on the way to or from a local garage that was on the regular route.
Keep an eye out for the driver, stop by when he is at another local shop and spend some money. Get his card and give him a call when you have some stuff to buy.
He is not the Avon lady...
Piece-it Pete
Well-known member
While the OP might have gotten a little irate it was definitely snapon handling it very badly. No response after two days is also very telling and as it went through multiple people was almost certainly a bosses' decision. The correct way would be for snapon to ask for a # and call. At the very least they should've assigned a point person. My guess, they don't need the business.
Pete
Pete
Mohawk Dave
Well-known member
I have to disagree with you there. Snap on treats me just like any other customer. I spend little, and some spend LOTS. I don't get a truck, because I don't have a public shop. So I do meet him at one.
But when I call CS with a problem, they don't ask how much I spend with them, instead they treat me very well and often times do more than what is deserved.
I don't know what you guys expect them to do??? Take you in the back and ...<---(Reservoir Dogs line there)
First of all, SO district management decides who should and should not be on a driver's "official" route. (based on ROI and to avoid dealer conflict).
Secondly, SO drivers are independent dealers. Corp. won't give out their contact info. for security/privacy reasons. However what SO Corp. should have done is taken your contact info. and passed it along to a dealer to make contact with you.
(ROI: Everyone thinks SO dealers should cater to everyone given the price structure. However a $500/mo one person business might take valuable time away from the dealership with 20-30 techs that can spend $1000's per hour.)
If you want to buy from a dealer then avoid corp., track down a local dealer and discuss what you want. See if there's a win/win opportunity for you and the dealer.
Secondly, SO drivers are independent dealers. Corp. won't give out their contact info. for security/privacy reasons. However what SO Corp. should have done is taken your contact info. and passed it along to a dealer to make contact with you.
(ROI: Everyone thinks SO dealers should cater to everyone given the price structure. However a $500/mo one person business might take valuable time away from the dealership with 20-30 techs that can spend $1000's per hour.)
If you want to buy from a dealer then avoid corp., track down a local dealer and discuss what you want. See if there's a win/win opportunity for you and the dealer.
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Dust Devil
Well-known member
Exactly.
Most people think a business wants your money at any cost.
Truth is, nobody wants anything from an *******, and an ******* is what the OP is acting like.
Hmmmmm lets see, make a stop at a real shop where there are several real mechanics that spend, or stop at some hacks house to sell him one loose socket per week and to have him act like I owe him something all the while.... Yeah right.
Dust Devil
Well-known member
Dirty Diesels
Well-known member
LOL I have to agree with you, there
I've never had any issues with any snap on tool dealer visiting my previous house to do business in the past.Even now they still don't complain about warranties or how much I spend with them on a weekly basis. Eck the snap on man I've got now will do trade with me at my house, if I needed him too.
Some peoples attitudes with snap on in the first place puts snap on off of doing business with them !
Buckgnarly
Well-known member
Dirty Diesels
Well-known member
Maybe so, but if the guy hadn't become ar$ey about it, snap on would've gladly have took his details & past it on to the nearest tool truck.
Dirty Diesels
Well-known member
Exactly
jeffmoss26
Well-known member
Sigh...
Dirty Diesels
Well-known member
no matter how you go about it, there will always be threads on forums where people like to rant about something or other, but I see where your coming from.
Just do what I did 2 years ago....I stopped by my one buddy's friends shop and asked him the name of his snap on guy. He gave his name and number. I called him the next day and said "hey I'm looking to spend some money on some tools" and he basically gave me the schedule of where he's at and when. I started meeting up with him. I built a relationship with him and after a month or so he started giving me discounts and such for paying with cash. It is definetely better than paying snap on list prices and tax.
I think u were just looking for an argument and were gonna take it negative however the email went.
All the tool companies are the same way. If u call mac tools they will give u the name of someone in your area but they won't give u their phone number. That tool man chooses who he wants to do business and that's his right. They aren't going to violate his right by giving out numbers. It's part of the perk of being a dealer driver. Your own sense of independence
Sent from my iPhone 5s using Tapatalk
I think u were just looking for an argument and were gonna take it negative however the email went.
All the tool companies are the same way. If u call mac tools they will give u the name of someone in your area but they won't give u their phone number. That tool man chooses who he wants to do business and that's his right. They aren't going to violate his right by giving out numbers. It's part of the perk of being a dealer driver. Your own sense of independence
Sent from my iPhone 5s using Tapatalk
bobbycos
Well-known member
In fact I am going to meet my Mac guy today to pick up a warranty socket and for kicks get the Mac logo socks,
But as stated I am meeting him on the route
Will give my Snap-on guy a ring and see him too.
But as stated I am meeting him on the route
Will give my Snap-on guy a ring and see him too.
LB-1911
ALLIANCE MEMBER
Please select from the following and click the GO button:
I am a professional auto/motorcycle/heavy-duty/aircraft/marine technician
I use tools at my job or shop and wish to see a Snap-on Franchisee
I use tools mainly at home for projects and hobbies
I am a purchasing agent or I buy tools for a business or an industrial company
I am the owner of an automotive repair shop
I want to order a Snap-on Tool Catalog
I want to contact Snap-on Customer Service by phone or email
Bigblue&Goldie
Well-known member
Another thread of bitching..............
Clearly SnapOn's free mail order and customer service isn't what you are looking for; pull your ******* out of your crotch and call the other tool companies.
Clearly SnapOn's free mail order and customer service isn't what you are looking for; pull your ******* out of your crotch and call the other tool companies.
FMC1959
Well-known member
The OP is suffering from very common sickness in today's society.....entitlement.
millwight.mike
Well-known member
FMC1959
Well-known member
I see SO & Mac trucks all the time. If I wanted to purchase from either (but I do not care to), I can think of so many simple ways to engage them.
If I were in the SO customer service person's shoes and had this exchange with a customer, I would have reacted in a similar manner, not respond and avoid unnecessary conflict. Someone asking or claiming to want to do business and then gets all belligerent. That's just a troll looking for an argument.
If I were in the SO customer service person's shoes and had this exchange with a customer, I would have reacted in a similar manner, not respond and avoid unnecessary conflict. Someone asking or claiming to want to do business and then gets all belligerent. That's just a troll looking for an argument.
Where I used to live I had a buddy that worked at a shop and i would try and stop by when the Matco guy would be there to pick up a few things after a few weeks of doing that and paying in full he would let me stop by his house at the end of the day if I really needed or wanted something. In the beginning I am sure I was just a Joe Schmo to him but once you build a little bit of a relationship and trust it can go a long way. I'm sure if the first day I said what's your address so I can come buy tool he would prob think I was crazy and not wanted to sell me anything. Just like anything else give a little to get a little. Build the relation and it will go a long way.
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Aaron10647
Well-known member
This
I have a Cornwell truck and a SO industrial rep I deal with. My cornwell experience has been similar to 90zcar. I called Cornwell and they put my in touch with the driver. I meet him at one of his stops and always pay cash. A few times I needed a tool for an emergency job and he's broken up sets and even let me pick something up at one of his distributors. No complaints at all. Similar senerio with the snap on industrial rep. I give him a ring and we either meet up or tools drop ship to me depending on what they are. Never an issue.
One thing to remember is the tool truck guys arent "Snap-on" or "Mac" etc. they are "Bobs Tool LLC". They are a franchise, that means they are only the middle man and have contractural requirments. They also work long hours and spend lots of time chasing money. For many its a burn out job. Good service usually comes with being a good customer, whether thats spending big dolllars, or just making the transction easy by meeting them or paying cash versus credit. The industrial rep is similar, he does work for the company, but drives his car and pays gas out of pocket working on commision (much less than you would think). There is no money in driving out to you to sell a ratchet or even socket set. That costs him money. It is advantgous for him to chase the big customers. Similary, if your a good reasonable client , service is fantastic.
The tool truck buisness models just arent designed for the home shop or hobbiest who likes nice tools.
Ign
Well-known member
I only read thru page 1. Anyway I've always gotten the numbers by just calling a local shop
& asking. Also in a small community (I realize this may not be the OP) you always seem to know someone, eg my wife used to work at a bank where the franchise guy banked; even if sharing a number is breach of confidentiality (unlikely as the guy's cell # is prominently posted on the side of his truck) she could always ask him to call me or if I could call him & when might be a good time.
Anyway, I don't like the mentality of you gotta spend $$ with the guy to get him to potentially come to your shop, just feels to me like you're kissing his a** when a business should be the one who wants a customer, not the other way around.
Couple that with Snappy's high prices, the fact that so few of their products are truly proprietary, and if you can't easily, readily walk on a truck to exchange something, what's the point?? If I'm going to do mail order it won't be Snap-On. Pay for a Prime membership, go to tool truck equivalents thread, and SAVE yourself $500/mo. You'll have your tools in 2 days and overnight shipping w Prime is stupid cheap, usually $3-$10.
That's just me, because the OP is right: the franchises don't want the business of the little guy.
& asking. Also in a small community (I realize this may not be the OP) you always seem to know someone, eg my wife used to work at a bank where the franchise guy banked; even if sharing a number is breach of confidentiality (unlikely as the guy's cell # is prominently posted on the side of his truck) she could always ask him to call me or if I could call him & when might be a good time.
Anyway, I don't like the mentality of you gotta spend $$ with the guy to get him to potentially come to your shop, just feels to me like you're kissing his a** when a business should be the one who wants a customer, not the other way around.
Couple that with Snappy's high prices, the fact that so few of their products are truly proprietary, and if you can't easily, readily walk on a truck to exchange something, what's the point?? If I'm going to do mail order it won't be Snap-On. Pay for a Prime membership, go to tool truck equivalents thread, and SAVE yourself $500/mo. You'll have your tools in 2 days and overnight shipping w Prime is stupid cheap, usually $3-$10.
That's just me, because the OP is right: the franchises don't want the business of the little guy.
dnschmidt
Well-known member
Let me tell you something. I'VE FINALLY GIVEN UP WITH RESPECT TO SNAP-ON. I've put up the white flag of surrender and joined the fold.
MY STORY: For at least the last five years my stockbroker has been recommending Snap-On to me as a great stock to buy. Each time I told him, "There can't be that many people willing to spend that much money on what to me looks like a commodity". Each time I rejected his suggestion to buy SO the damn stock went up.
This has occurred at least 10 times in the last five years.
I'm watching Mad Money one day and Jim Cramer gives Snap-On the Buy, Buy, Buy, button on his soundboard. I spit out my popcorn while watching this. I found out that popcorn is sort of hard to clean up off of a rug.
They are arrogant, they are overpriced and after losing a ton of money by not buying their stock I've concluded they have a workable business model and that it's time for me to start making money off of it.
Bought a sizable chuck of SO. VERY GOOD INVESTMENT!!!
MY STORY: For at least the last five years my stockbroker has been recommending Snap-On to me as a great stock to buy. Each time I told him, "There can't be that many people willing to spend that much money on what to me looks like a commodity". Each time I rejected his suggestion to buy SO the damn stock went up.
This has occurred at least 10 times in the last five years.
I'm watching Mad Money one day and Jim Cramer gives Snap-On the Buy, Buy, Buy, button on his soundboard. I spit out my popcorn while watching this. I found out that popcorn is sort of hard to clean up off of a rug.
They are arrogant, they are overpriced and after losing a ton of money by not buying their stock I've concluded they have a workable business model and that it's time for me to start making money off of it.
Bought a sizable chuck of SO. VERY GOOD INVESTMENT!!!
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Jswain
Well-known member
Sounds to me like you are one of those whiney customers who thinks just because he wants to buy something everybody should kiss his a$$, and go out of their way to make him feel special. The way you worded your email was less then fair, at best...and lets be honest you didn't ask for the name, number, or a location to meet the truck. Then when the girl professionally explains their business policy(which must be horrible because they hardly make a buck.......?) you blow up like an idiot making it seem as though without your $500 a month(which is probably a false amount, because that's how you kind of people are) Snap-On will fall to the ground and exist no more. Honestly I am surprised you got as many replies as you did from her, kudo's to that. But you sir, are an idiot.
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FMC1959
Well-known member
^^^^ this, and in 1 word....ENTITLEMENT.
Hafen_Kafer
Well-known member
To any moderators reading this:
I think user, MN4x4, should be banned from this forum. It is really bad that the email he posted included the names of the Snap On representatives.
I think user, MN4x4, should be banned from this forum. It is really bad that the email he posted included the names of the Snap On representatives.
The Snap On rep is a customer service person that deals with the public. Their names are not state secrets.
Farmall450
Well-known member
I don't understand the OP either...SO was fair and matter of factly explained to him why that wouldn't work, and the OP quite snappily (see what I did there) replied. For the record SO again politely replied. I don't see how they're in the wrong.
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