Snap-On doesn't want new customers.

[BFHtime]

It's very obvious the OP has some serious entitlement issues.

4 out of 100 people agree with him and he seems to believe this is a sharply divided debate.

It's not, you're wrong, period.

Try calling Snap-On and getting them to set you up with a dealer. Snap-On corporate is more concerned with the drivers staying in their area. They have a good reason for it, but it is to the detriment of some potential customers. It appears to me that they are more focused on servicing businesses. My Snap-On franchisee however has no problem meeting me anywhere or anytime, that is reasonable, even on the weekend when he is not working, but is at home. So it comes down to who you deal with, just like any other business. I find this to be a very important point, that is often overlooked, by people who think they are in a position to look down on other people. If you like the way you are treated then you will continue to patron a business, and if you do not then you don't. Letting your dollars do the talking so to speak.

I see people judging the situation without having experienced it. Yes the guy got pissed and it showed in his e-mail. As someone posted earlier, it is just like talking to a brick wall. You would think the company would be happy to set you up with a driver, but the company is not. This is why it is better, to just go to a local place to, try to do business with a driver.

I feel for this guy, in that I was not happy with that part of the experience, as well. Yes he could of handled it better, but it still does not fix, a failure in the Snap-On business model, which in just about every other aspect of Snap-On customer service is excellent. Just don't call them up and try to ask them to set you up with a local franchisee.

I called Snap-On one time and tried to get the phone number of a Snap-On driver whose name, I knew and had done business with before. They still would not do anything to help me. If you are a new customer that is not at an already designated stop by Snap-On, good luck getting corporate Snap-On to help you get in contact with a driver. I gave up trying with corporate Snap-On, as again they were less than helpful, just frustrating.

If the OP never called Snap-On in the beginning and just asked a buddy, for his Snap-On guy's number, he would probably be happy wrenching away with his new tools. And we would not have this crazy thread.

 

[SKAutomotive]

Try calling Snap-On and getting them to set you up with a dealer. Snap-On corporate is more concerned with the drivers staying in their area. They have a good reason for it, but it is to the detriment of some potential customers. It appears to me that they are more focused on servicing businesses. My Snap-On franchisee however has no problem meeting me anywhere or anytime, that is reasonable, even on the weekend when he is not working, but is at home. So it comes down to who you deal with, just like any other business. I find this to be a very important point, that is often overlooked, by people who think they are in a position to look down on other people. If you like the way you are treated then you will continue to patron a business, and if you do not then you don't. Letting your dollars do the talking so to speak.

I see people judging the situation without having experienced it. Yes the guy got pissed and it showed in his e-mail. As someone posted earlier, it is just like talking to a brick wall. You would think the company would be happy to set you up with a driver, but the company is not. This is why it is better, to just go to a local place to, try to do business with a driver.

I feel for this guy, in that I was not happy with that part of the experience, as well. Yes he could of handled it better, but it still does not fix, a failure in the Snap-On business model, which in just about every other aspect of Snap-On customer service is excellent. Just don't call them up and try to ask them to set you up with a local franchisee.

I called Snap-On one time and tried to get the phone number of a Snap-On driver whose name, I knew and had done business with before. They still would not do anything to help me. If you are a new customer that is not at an already designated stop by Snap-On, good luck getting corporate Snap-On to help you get in contact with a driver. I gave up trying with corporate Snap-On, as again they were less than helpful, just frustrating.

If the OP never call Snap-On in the beginning and just asked a buddy, for his Snap-On guy's number, he would probably be happy wrenching away with his new tools. And we would not have this crazy thread.

I've gotten the number of dealers multiple times by calling them. Maybe it's that I am more of an adult than the entitled people here.

 

[Hiball]

I've gotten the number of dealers multiple times by calling them. Maybe it's that I am more of an adult than the entitled people here.

+1 I didn't have any issues either, maybe something has changed? I dunno.

 

[Jswain]

Soooooo, when you want a Big Mac from Macdonalds you're the type of guy who just drives up close to the door, honks and expects somebody to walk outside, serve you and bring you your food? You wouldn't do that because that is not how Macdonalds operates. Honestly maybe nobody wants to deal with you because of the way you present yourself, because if you are half as good in person as through email your are probably an arrogant ****. They have their rules and regulations and you have found out that certain people follow them, and others may not...that wouldn't be like everything else in life would it?

And this coming from the furthest thing from a Snap-On fanboy

 

[wafrederick]

Used to have a Snap On dealer down the road in my area and he is close to being an ex dealer.Snap On did it to him,forced him out and getting a check from Snap On.They bought some of his tools back already.He wants Snap On to buy his franchise,owned his franchise for 21 years.I have my neighbor Ken's Snap On dealer take care of my broken Snap On tools now.I hand them to my neighbor Ken,his dealer stops by every Thursday at the auto body shop he works at and replaces worn out tools although he is not supposed to.Snap On owns the Franchises now,there is one in Grand Rapids,Mi with 9 tool trucks and the owner has to buy the routes.

 

[MN4x4]

I'm not sure how this got so convoluted, but all I wanted when I started out was the name of my local SO driver so I could start a relationship. If you read anything else into this, it was unintended. Let's clear some things up:

1. I didn't ask for a truck to stop at my house. I asked for contact information for the driver for my area. Big difference!

2. I *did* state that I didn't want to do business via mail order. Still don't.

3. I *did* get frustrated and upset when they wouldn't give the contact info for my driver, or even offer to have him contact me. This is the biggest thing that I have an issue with.

4. People are going on and on about SO not being allowed to stop at residential locations per the franchise agreement. OK, fine. But I didn't ask for nor 'demand' that.

5. I *DID* specifically ask if anyone has a SO driver that stops at their home garage/shop, and several people have posted that they do. So apparently it is prohibited by the franchise agreement, but done anyway? I wouldn't have known either fact until I asked here. But it still wasn't the point of my post.

I'm not sure how so many comments ended up off this mark, but I'll re-state this as simply as possible:

All I wanted when I started out was the name of my local SO driver so I could start a relationship.

 

[BFHtime]

No, the request isn't unreasonable. You're just going about it wrong. As has been repeated 100 times, just come across a local dealer, discuss your needs and see if you can form a buying relationship.

Don't expect SO Corp. to do it for you.

END OF STORY!!

The way that Snap-On handles this part of their business is wrong. Because of that, the customer would have to work around Snap-On corporate instead of the company helping to facilitate, a business relationship with a franchisee.

You could say the OP was ignorant, because he did not know that Snap-On had this frustrating flaw. I do not think that calling a business to try and buy a product, having a reasonable expectation that they are in the business to sell what you are asking for, is wrong. He will have to go about another way to get Snap-On service though.

 

[BFHtime]

You are not "wrong", per sey, so don't get offended by them not wanting to come to your house. Doesn't mean you are wrong. It's a business. They go to shops because there are 5 to 10 techs there who buy stuff. If they spend an extra 30-60 minutes to divert their route to go to your house, that's 30-60 minutes less the driver has to go to larger shops and also more fuel (those trucks get lousy gas mileage). And that's 30-60 minutes less time he has to himself when he gets home.

There's a guy on here who just started a tool truck business, and he says he has to work like 14 hours a day -- stocking, ordering, driving the route, etc..

The Safety-Kleen fella and the fluids recyler guy used to come to my dad's home shop. He rebuilt trannies in the backyard shop.

4MPG Diesel$$

 

[MN4x4]

The way that Snap-On handles this part of their business is wrong. Because of that, the customer would have to work around Snap-On corporate instead of the company helping to facilitate, a business relationship with a franchisee.

You could say the OP was ignorant, because he did not know that Snap-On had this frustrating flaw. I do not think that calling a business to try and buy a product, having a reasonable expectation that they are in the business to sell what you are asking for, is wrong. He will have to go about another way to get Snap-On service though.

THANK YOU!

Your comment is right on point and addresses my issue exactly. I appreciate your post!

 

[BFHtime]

Mmm.. I like cereal, Let me know what they Say.

Me too, when I am up late, I often have a bowl. It seems to help me sleep.

 

[mmack66]

I'm not sure how this got so convoluted, but all I wanted when I started out was the name of my local SO driver so I could start a relationship. If you read anything else into this, it was unintended. Let's clear some things up:

1. I didn't ask for a truck to stop at my house. I asked for contact information for the driver for my area. Big difference!

2. I *did* state that I didn't want to do business via mail order. Still don't.

3. I *did* get frustrated and upset when they wouldn't give the contact info for my driver, or even offer to have him contact me. This is the biggest thing that I have an issue with.

4. People are going on and on about SO not being allowed to stop at residential locations per the franchise agreement. OK, fine. But I didn't ask for nor 'demand' that.

5. I *DID* specifically ask if anyone has a SO driver that stops at their home garage/shop, and several people have posted that they do. So apparently it is prohibited by the franchise agreement, but done anyway? I wouldn't have known either fact until I asked here. But it still wasn't the point of my post.

I'm not sure how so many comments ended up off this mark, but I'll re-state this as simply as possible:

All I wanted when I started out was the name of my local SO driver so I could start a relationship.

You're not? It's because most of that information isn't in your OP.

 

[MN4x4]

What next, unicorns delivered your items......

Yet again here on GJ, I have to go get my boots it's getting sooo deep in here....

Yeah, jealousy is an ugly monster, isn't it?

 

[Buckgnarly]

Yeah, jealousy is an ugly monster, isn't it?

Did you fill out the link I posted?

No, no jealousy here. I do not revel in taking advantage of a company's mistakes, nor berating poor customer service reps who have to listen to people try to milk them for all they are worth. I pride in taking only what I need in life and treating everyone with respect.

 

[BFHtime]

Can someone tell me if the mcrib sandwich is real? Someone told me it's not. I find that hard to believe.



Sent from my iPhone 5s using Tapatalk

I think the Mcrib has real sauce.

 

[Hiball]

I'm not sure how this got so convoluted, but all I wanted when I started out was the name of my local SO driver so I could start a relationship. If you read anything else into this, it was unintended. Let's clear some things up:

1. I didn't ask for a truck to stop at my house. I asked for contact information for the driver for my area. Big difference!

2. I *did* state that I didn't want to do business via mail order. Still don't.

3. I *did* get frustrated and upset when they wouldn't give the contact info for my driver, or even offer to have him contact me. This is the biggest thing that I have an issue with.

4. People are going on and on about SO not being allowed to stop at residential locations per the franchise agreement. OK, fine. But I didn't ask for nor 'demand' that.

5. I *DID* specifically ask if anyone has a SO driver that stops at their home garage/shop, and several people have posted that they do. So apparently it is prohibited by the franchise agreement, but done anyway? I wouldn't have known either fact until I asked here. But it still wasn't the point of my post.

I'm not sure how so many comments ended up off this mark, but I'll re-state this as simply as possible:

All I wanted when I started out was the name of my local SO driver so I could start a relationship.

Well based off your initial post with email "copies" somehow they came to the conclusion that you requested service at a residential area.

 

[jjjrmx5]

I'm not sure how this got so convoluted,

Oh, this thread did not get CONVOLUTED at all.

Your O.P. did it all.

***** and get angry at a Snap-On CSR and get the hook.

You want a "big boy" business account that comes with a weekly truck, then call the right line. It's not hard.

Snap-On does it.
Cintas does it.
Safety-Kleen does it.
Your bulk fluid supplier does it.

You want their help, not their hate.
#epicfail

 

[MN4x4]

You're not? It's because most of that information isn't in your OP.

Hmm... I asked three questions to this forum:

• Do any of you have a SO driver that visits you at your home? I mean, is there not a SINGLE PERSON who works from home that gets a visit from the SO truck? Based on many of the stories posted here, I find that absolutely impossible to believe?!

• Is this restriction an actual part of the franchise agreement, or is it some lame attempt to drive business to corporate and cut out the driver?

• SO truck guys, did you know that SO is doing this to you?


But I didn't ask SO to come to my home...

 

[MN4x4]

<snip>You want a "big boy" business account that comes with a weekly truck, call the right line. It's not hard.

No, I don't. In fact, I SPECIFICALLY STATED that I don't. WHERE did you get this idea?

 

[Jswain]

Since you said you copied your emails word for word I would like you to highlight where you asked for contact information for the truck driver in your area, good luck. Maybe you will pull your head out of your *** if you reread your OP a few times...

 

[SKAutomotive]

Since you said you copied your emails word for word I would like you to highlight where you asked for contact information for the truck driver in your area, good luck. Maybe you will pull your head out of your *** if you reread your OP a few times...

Are you seriously expecting that?



He still thinks that his non-purchase and for only 500.00 makes SO so sad about the loss

 

[wild cowboy]

just buy your new Snap-On stuff on ebay for 1/2 price, that's what I do! - woohoo!

 

[BFHtime]

I have to question, Has the Internet dumbed people down in regards to simple problem solving? Nothing really surprises me anymore in regards to GJ threads, but this thread seems really odd to me. I live in a small town that only see's a snap on dealer once or twice a week on average, I'm almost 100% sure I received my dealers number via customer service. I know in the past I have also ascessertained Cornwell dealers numbers via there customer service (albeit different as they don't sell outside there dealers) and even passed those unicorn numbers out to a handful of members.

I think with the internet people have come to expect, that contacting customer service will usually take care of their issue. In my experience it has. In this particular issue with Snap-On, I was failed by Snap-On, as was the OP.

I do really like my Snap-On tools though. At this point I probably have more Snap-On tools than any other brand, maybe more than all other tools combined. I like my tools and using them.

 

[90zcar]

I think the Mcrib has real sauce.

You say real sauce but the problem is that is most likely sauce from concentrate.



Sent from my iPhone 5s using Tapatalk

 

[mmack66]

Hmm... I asked three questions to this forum:

• Do any of you have a SO driver that visits you at your home? I mean, is there not a SINGLE PERSON who works from home that gets a visit from the SO truck? Based on many of the stories posted here, I find that absolutely impossible to believe?!

• Is this restriction an actual part of the franchise agreement, or is it some lame attempt to drive business to corporate and cut out the driver?

• SO truck guys, did you know that SO is doing this to you?


But I didn't ask SO to come to my home...

All that got lost in the reaction to your ridiculous behavior.

 

[Jswain]

Are you seriously expecting that?



He still thinks that his non-purchase and for only 500.00 makes SO so sad about the lostt.

Well if he can't show us where he asked to get in touch with a dealer then he had no right to blow up on them. I don't walk into a burger joint and tell them I am starting to feel a little bit hungry and could maybe think about eating in the near future and I was considering their food. I asked for a double cheeseburger, no tomatoes, upsize the fries and a coke to drink.

 

[jjjrmx5]

Hmm... I asked three questions to this forum:

• Do any of you have a SO driver that visits you at your home? I mean, is there not a SINGLE PERSON who works from home that gets a visit from the SO truck? Based on many of the stories posted here, I find that absolutely impossible to believe?!

• Is this restriction an actual part of the franchise agreement, or is it some lame attempt to drive business to corporate and cut out the driver?

• SO truck guys, did you know that SO is doing this to you?


But I didn't ask SO to come to my home...

No.
Yes.
Yes, unless you are a neighbor or a well known customer.

It's NOT a ******* ice cream truck.
Or a Tupperware party.

It's got a route, set times and set customers at set times.
80/20 rule.
You seem to refuse to get that.
Most drivers hate "walk-on's. Drive to your shop/house? No way.

No restriction but you're NOT on the LIST. You're not worth the time unless the driver or the list says so.
My Mfg. floor has $1k to $5k to spend each week with SO in the tool crib plus a 75 person mfg floor plus mgmt staff to sell to.
I see goodes all day long.
Just up the road a big heavy eqpt. shop that brings big dollars. x10 all week long.
Driver drops his truck off every day at a secure lot and drives his car home each night due to HOA.

It's just the way it works. Sorry.

 

[SKAutomotive]

************************************************
Me, via email this time:

I was thinking that this would also be the time to possibly start purchasing tools for my shop from the truck...

Your initial question.

************************************************
SO:

Unfortunately our franchises are not allowed to go to residential locations, only businesses, but we will be happy to assist in any way we can here in Customer Care with your purchasing needs. If you have any questions about our product just give us a call or send an email.

Thank you,

Jill Hathaway

Their very polite response.

************************************************
Me:

I have a stand-alone shop on my property that I work out of, but it's OK that you don't want my business. You probably just saved me a LOT of money.

If you can't sell to me, you might as well take me off your mailing list as well. I don't need to see stuff from a company that doesn't want my business?

You jumping off the deep end being an ******* based off one e-mail response. Yes how frustrating. You got one response. You didn't follow up at all, you weren't given a run around, you didn't make multiple contacts, you got one polite response in which you just went straight douche bag, acting like you are so important and such a huge source of profit for them.

************************************************
SO:

We will be happy to help you place orders over the phone with us at 877-762-7664, or via our website, store.snapon.com. Unfortunately the franchise agreement that our franchisees sign with Snap-on prevents them from selling tools to customers that are not on their list of calls.

Please let us know if there is anything else we can assist with.

Thank you,

Elizabeth Lant

Snap-on Tools Customer Care

Still offering to make the purchase you claimed you wanted to make. Explaining their policy and still being polite.

************************************************
Me (becoming frustrated):

Your franchise agreement is yours to enforce as you see fit, but let me be clear on something:

To me, at least, one of the BIGGEST benefits to spending the prices that SO charges is being able to step onto a truck and purchase or exchange a tool. If that is not available to me, I am not interested in doing business with you. End of story.

By the way... HOW IN THE HECK DO YOU GET NEW CUSTOMERS with policies like this????

I think I will consider posting this exchange - including your answers to THIS email - to a fairly active forum of which am a member. I find Snap-On's attitude (as conveyed by you) to be ... well, interesting ... to say the least?!! Especially in THIS economy...

I spend around $500 on tools each month. So how would I get on a drivers 'list'?

The amount of douche-baggery in this post is astounding. You stated early on in this e-mail that you are now not interested in doing business with them. That right there, as a former CSR, would have been the moment I **** canned your e-mail and moved on to responding to decent human beings.

Then you ask them how they get new customer's, like everyone in the world must feel like you, the special little snowflake. It's just your world and we all live in it right?

Then you tell them you are going to post this exchange, threatening to cost them business (which they won't, because you, firstly, are not their core customer base) and then use the typical tyrant customer speech, going off about this economy and yada, yada. It's all a joke because if you knew anything about Snap On's financials you would know they make money hand over fist, and us true professionals buy from them all the time, we don't care what some Tom, **** or Harry has posted on Garage Journal about their personal descent into stupidity.

Finally you ended with 500.00 a month in tool purchases. Get over yourself. They get more per week from one shop stop than you offer all month. You are an unknown, you have no history with them, they aren't going to take anything you say at face value. Money talks and ******** walks.

You stopped getting responses because you told them you would be posting them. Talk about cutting your nose off to spite your face.

 

[BFHtime]

I've gotten the number of dealers multiple times by calling them. Maybe it's that I am more of an adult than the entitled people here.

Just because you are a senior citizen, does not mean that you or Snap-On is right in this manner. Also just because I respect senior citizens does not mean they have all earned the respect.

Snap-On does not give out the driver's information for the security, of the franchisees. This does not mean that the company, could not send the franchisee, customer information, to get the customer in contact with the dealer. Which could be a solution.

 

[SKAutomotive]

Just because you are a senior citizen, does not mean that you or Snap-On is right in this manner. Also just because I respect senior citizens does not mean they have all earned the respect.

Snap-On does not give out the driver's information for the security, of the franchisees. This does not mean that the company, could not send the franchisee, customer information, to get the customer in contact with the dealer. Which could be a solution.

I'm 30 years old.

 

[Strouty]

It never ceases to amaze me that people can't see who is really the problem in a situation like this.

 

[AffableCurmudgeon]

I'm not sure how this got so convoluted, but all I wanted when I started out was the name of my local SO driver so I could start a relationship. If you read anything else into this, it was unintended. Let's clear some things up:

1. I didn't ask for a truck to stop at my house. I asked for contact information for the driver for my area. Big difference!

...........


I'm not sure how so many comments ended up off this mark, but I'll re-state this as simply as possible:

All I wanted when I started out was the name of my local SO driver so I could start a relationship.

I think you are not being truthful here. Reading your email conversation, it is very clear that you wanted someone to stop by your "shop". Why do I say that? Two reasons:

1.You never asked for a dealer's contact information.
2. When CS rep replied that SO dealers do not service residential customers, you did not say that it was not what you wanted and you just needed contact information. Instead, you immediately became irrational, rude and sarcastic.

Now you have changed your story.

It is better to talk to live people; you chose to be irritated on a string of emails. Thus just shows your inexperience in dealing with people.

From a business' standpoint, if someone appears irrational, the business does not want their patronage; there usually are issues collecting payment from irrational people.

Your Amazon example further illustrates your sense of entitlement issues that majority of users have already alluded to. Interesting that you will buy mail order from Amazon but not from SO. Is that because you want to feel somehow validated as a legitimate mechanic if SO truck stops in front of your "shop"?

If I were you, I would reconsider what I think the world owes me. No one in the world owes anybody anything unless the other party offers them a benefit of the bargain, i.e pays them. Since you did not pay SO anything, they do not owe you anything.

 

[Hpozzuoli]

Snap-On does not give out the driver's information for the security, of the franchisees. This does not mean that the company, could not send the franchisee, customer information, to get the customer in contact with the dealer. Which could be a solution.

This is true. I was with my guy a few times and he gets messages saying John smith wants to chat and the driver gets the number and address. Basically whatever info John smith left/gave to SO. My guy usually calls unless it is a new shop.

 

[Buckgnarly]

You've "taught" customer service classes?

Let's get back to this, I HAVE to hear an explanation and story for this one!....

 

[56rpm]

"But I didn't ask SO to come to my home..."

"Me, via email this time:

I was thinking that this would also be the time to possibly start purchasing tools for my shop from the truck..."

MN4x4, if you thought this would be the time to possibly start purchasing tools for your shop from the truck... but you didn't ask SO to come to your house... why are you complaining? Go find a truck, many folks have told you how to locate one. I think we all know MN4x4 has some issues.

 

[BFHtime]

You say real sauce but the problem is that is most likely sauce from concentrate.



Sent from my iPhone 5s using Tapatalk

Is concentrated sauce unreal?

 

[kctyphoon]

Just like to add.. This is "part" of the reason why guys that won't buy snap on - don't.. You are expected to pay a 33% mark up on all tools purchased (even online), which is meant to cover the drivers take and door service, BUT - you are expected to receive none of the benefetits, or convience of which you are paying into. This is why more people that work from home won't bother with them, and why more hobbyists don't even consider them.
I honestly believe there should be a 33% discount on online purchases and a "mail in only" warranty for tools not sold off the truck. How hard could it be for them to include a separate stamping on the tools purchased online direct from the people making them.
They way things seem to be, I wouldn't even consider purchasing new tools from them if I were the OP or in his particular situation. I think his emails were a bit unreasonable, but if he is that serious about wanting them, I would hit ebay and be done with it..

 

[dsimatt]

I can understand the fustration that the OP has and it doesn't pay to keep piling on him like alot are doing. The thing to do is talk to shops that are close to you or maybe catch one of the trucks and see what the driver will do as they are the ones you'll be doing businees with.

I don't see it as SO pushing away business but they have a business model that works quite well and i'm sure has their reasons for not sending trucks into residential areas, i think one of the big ones is not overlapping routes because they are very expensive to buy and the drivers are very protective of their areas.

 

[SKAutomotive]

Just like to add.. This is "part" of the reason why guys that won't buy snap on - don't.. You are expected to pay a 33% mark up on all tools purchased (even online), which is meant to cover the drivers take and door service, BUT - you are expected to receive none of the benefetits, or convience of which you are paying into. This is why more people that work from home won't bother with them, and why more hobbyists don't even consider them.
I honestly believe there should be a 33% discount on online purchases and a "mail in only" warranty for tools not sold off the truck. How hard could it be for them to include a separate stamping on the tools purchased online direct from the people making them.
They way things seem to be, I wouldn't even consider purchasing new tools from them if I were the OP or in his particular situation. I think his emails were a bit unreasonable, but if he is that serious about wanting them, I would hit ebay and be done with it..

1. The online site is for DIYers, which is why you pay full MSRP. I hate to break it to you, but those of us who work in a shop that get a driver, don't pay those prices. You still get the same benefits from the online purchase, you can go to any truck driver and get a warranty, just be smart enough to keep your receipt and you will get no hassle.

2. The OP wasn't even trying to buy a SO tool, he was trying to buy a Mini Ductor II. Which makes the whole premise of his post even more ridiculous. It's called Amazon, and just as it appears true in your case, it appears that the OP is more suited for Amazon as well.

 

[Skin]

MN4X4 I am on your side for this one. When you asked about the truck. They should have asked for your location and gave you the contact info for the rep in your area. If the driver does not want to come to your shop that should be his choice.

Its not the way it works. They don't give contact numbers for dealers out to anyone. They send your request to a local dealer then that dealer gets in touch with you.

Guys, maybe I am wrong. It wouldn't be the first time...

But I always understood that SO was a PREMIUM line? And that that included customer service? Well, that's certainly NOT been my experience.

You blew it with this angry entitled child throwing a tantrum on the internet line

but it's OK that you don't want my business. You probably just saved me a LOT of money.

This thread went way longer than it should have.

 

[Hiball]

Its not the way it works. They don't give contact numbers for dealers out to anyone. They send your request to a local dealer then that dealer gets in touch with you.

That absolutely is not the gospel based off my personal experience, unless things have changed within the last 2-3 years.