Racedeck FreeFlow this slippery? (youtube)

[ftadetailing]

Where? He stated that he did not know what was used. Its not a lab test, but what you made is not even a valid at home test. You by your own admission made an entertainment video. No way in hell is the floor near as slippery as you portrayed, if you watch your own video you walk just fine on it until you start "acting". IF the floor was as bad as you portrayed you would have pulled it out otherwise you would be facing insurance issues.

Walking slowly is fine, but like I said, in a commercial setting you aren't walking slowly and carefully with each step. I made the video to show that sanding fixes the slipperiness issue and stated I will do that to the entire floor so that I can keep it and use it. Seriously, in the video I promoted the product and now I'm getting blasted? You can't be serious that you believe those words he typed doesn't mean that he expects it to be a controlled lab test. He literally typed it word for word and you're telling me he didn't say that?

Listen, I could pick apart things everyone has said in this thread too. The fact of the matter is I made a video promoting RaceDeck flooring and the CEO comments back and forth arguing that I'm an idiot... THAT is the issue, it's not even about the flooring at this point. That is not how you handle a customer interaction.

 

[Slycox]

Walking slowly is fine, but like I said, in a commercial setting you aren't walking slowly and carefully with each step. I made the video to show that sanding fixes the slipperiness issue and stated I will do that to the entire floor so that I can keep it and use it. Seriously, in the video I promoted the product and now I'm getting blasted? You can't be serious that you believe those words he typed doesn't mean that he expects it to be a controlled lab test. He literally typed it word for word and you're telling me he didn't say that?

Listen, I could pick apart things everyone has said in this thread too. The fact of the matter is I made a video promoting RaceDeck flooring and the CEO comments back and forth arguing that I'm an idiot... THAT is the issue, it's not even about the flooring at this point. That is not how you handle a customer interaction.

Where did he say it HAD to be a lab test? Where?

And stop getting butthurt, you put out a review if that is your honest opinion stand by it. Stop with the complaining and man up.

 

[ftadetailing]

Where did he say it HAD to be a lab test? Where?

And stop getting butthurt, you put out a review if that is your honest opinion stand by it. Stop with the complaining and man up.

When he stated that my floor could be contaminated that told me I need a clean new surface to do the test on. And when he said I "acted it out" that meant I need to do a controlled experiment without any human variables that could interfere. Funny thing is... A controlled lab test isn't even relevant because real world results are what actually matter.
I am standing by my opinion. The tiles are slippery.
Complaining? Is that how you treat paying customers? Putting them on blast instead of trying to resolve the problem in private? I am not butthurt, I am entertained by the fact that on a forum sponsored by the company everyone blasts the customer by ignoring things that were said but anywhere else you find unbiased opinions.

 

[RAYJAY]

the thing is your is the "only" complaint we ever seen about the floor being as slippery as shown.

That was one thing we did before we bought, researched the flooring for around the hot tub area for being slippery when wet

As far as I know been here for a while, this forum is not sponsored by race deck alone, they may be one of the alliance members, and that does not mater to us here if there product sucked we would tell you it sucked, and there product to me is a super high quality product. the reason we bought it.

but every one of the other members responding to you are consumers as you are and take the quality of the product very serious here, do a ton of research, and you claim of slippery is 1 of 300+ installs that i researched for my install and slippery did not even come up in any of my searches

 

[straps57]

Not impressed with Racedecks response here. Pretty poor response to a customer who is having issues with their product. Multiple time you have implied he is lying about your product, which doesn't seem to be the case. I won't be buying your product due to your attitude towards this guy. God forbid I'm the second customer to have a problem with your product as it seems you couldn't care less about resolving the issue.

 

[ftadetailing]

the thing is your is the "only" complaint we ever seen about the floor being as slippery as shown.

That was one thing we did before we bought, researched the flooring for around the hot tub area for being slippery when wet

As far as I know been here for a while, this forum is not sponsored by race deck alone, they may be one of the alliance members, and that does not mater to us here if there product sucked we would tell you it sucked, and there product to me is a super high quality product. the reason we bought it.

but every one of the other members responding to you are consumers as you are and take the quality of the product very serious here, do a ton of research, and you claim of slippery is 1 of 300+ installs that i researched for my install and slippery did not even come up in any of my searches

I'll repeat myself one more time. In the video I promoted RaceDeck flooring, I even have a link to Autogeek, where I purchased it, in the description. I too researched for slipperiness before purchasing and found nothing. Because I found nothing in my search and the flooring was slippery in my experience, I felt that it would be good to make a video to share my experience. Who knows, maybe because of what happened here people are afraid to post anything critical of the flooring. If I were to detail a customer's car and they thought it smelled bad after a week I would much rather they voice their opinion (and even offer an idea to fix it) than keep it to themselves. What if 100 people received stinky interiors and no one ever said anything? One person posts a video about the stinky interior and suggests rolling the windows down for a day or spraying a different scent. Am I going to put them on blast and tell them they have a faulty nose? No, I'm going to treat them like a human being and ask for more information, even inspect the smell myself and try to resolve the issue.

 

[James-W]

Not impressed with Racedecks response here. Pretty poor response to a customer who is having issues with their product. Multiple time you have implied he is lying about your product, which doesn't seem to be the case. I won't be buying your product due to your attitude towards this guy. God forbid I'm the second customer to have a problem with your product as it seems you couldn't care less about resolving the issue.

Your response is ridiculous. By the opening posters own admission, when he contacted Racedeck customer support and explained his problem, he was told he could return the product. Just how much better customer support could they possible have? The tiles are what they are and if the tiles don't suit the opening posters needs, what else do you want customer service to do? They can't wave a magic wand and make the floor less slippery. As far as I am concerned, Racedeck customer service backed up their product with a 100 percent satisfaction guarantee. He doesn't like the tiles, he can return them.

 

[James-W]

I'll repeat myself one more time. In the video I promoted RaceDeck flooring, I even have a link to Autogeek, where I purchased it, in the description. I too researched for slipperiness before purchasing and found nothing. Because I found nothing in my search and the flooring was slippery in my experience, I felt that it would be good to make a video to share my experience. Who knows, maybe because of what happened here people are afraid to post anything critical of the flooring. If I were to detail a customer's car and they thought it smelled bad after a week I would much rather they voice their opinion (and even offer an idea to fix it) than keep it to themselves. What if 100 people received stinky interiors and no one ever said anything? One person posts a video about the stinky interior and suggests rolling the windows down for a day or spraying a different scent. Am I going to put them on blast and tell them they have a faulty nose? No, I'm going to treat them like a human being and ask for more information, even inspect the smell myself and try to resolve the issue.

If that is how you promote a product, I suggest you go into a different line of work.

 

[RAYJAY]

If that is how you promote a product, I suggest you go into a different line of work.

LMAO ............

 

[RAYJAY]

I'll repeat myself one more time. In the video I promoted RaceDeck flooring, I even have a link to Autogeek, where I purchased it, in the description. I too researched for slipperiness before purchasing and found nothing. Because I found nothing in my search and the flooring was slippery in my experience, I felt that it would be good to make a video to share my experience. Who knows, maybe because of what happened here people are afraid to post anything critical of the flooring. If I were to detail a customer's car and they thought it smelled bad after a week I would much rather they voice their opinion (and even offer an idea to fix it) than keep it to themselves. What if 100 people received stinky interiors and no one ever said anything? One person posts a video about the stinky interior and suggests rolling the windows down for a day or spraying a different scent. Am I going to put them on blast and tell them they have a faulty nose? No, I'm going to treat them like a human being and ask for more information, even inspect the smell myself and try to resolve the issue.

Were not lemmings here, every one for the most part speaks there mind here

and if race deck will take the product back what is the problem here

 

[ftadetailing]

Not impressed with Racedecks response here. Pretty poor response to a customer who is having issues with their product. Multiple time you have implied he is lying about your product, which doesn't seem to be the case. I won't be buying your product due to your attitude towards this guy. God forbid I'm the second customer to have a problem with your product as it seems you couldn't care less about resolving the issue.

Your response is ridiculous. By the opening posters own admission, when he contacted Racedeck customer support and explained his problem, he was told he could return the product. Just how much better customer support could they possible have? The tiles are what they are and if the tiles don't suit the opening posters needs, what else do you want customer service to do? They can't wave a magic wand and make the floor less slippery. As far as I am concerned, Racedeck customer service backed up their product with a 100 percent satisfaction guarantee. He doesn't like the tiles, he can return them.

straps is not talking about the response when I called Snaplock, he is talking about Jorgen's response in the comments and in this thread. In the comments on the video he definitely was not professional.
Yes, they did offer the option of returning the product. I wasn't expecting them to fly a rep out but an attempt to solve the issue would have put their customer service at 5 stars. I was happy with the tiles after sanding them, no reason to pack them all up and ship them back.

I'll repeat myself one more time. In the video I promoted RaceDeck flooring

If that is how you promote a product, I suggest you go into a different line of work.

An unbiased review on a product where the reviewer states he likes the product and would recommend it to anyone renting or leasing a shop or garage, along with a solution to the only problem I had.
It wasn't a paid or biased promotion. It's called content marketing, it's not supposed to look like a commercial.
Would you consider an argument on a public forum between the CEO and a customer the proper way to promote a product?

 

[straps57]

Your response is ridiculous. By the opening posters own admission, when he contacted Racedeck customer support and explained his problem, he was told he could return the product. Just how much better customer support could they possible have? The tiles are what they are and if the tiles don't suit the opening posters needs, what else do you want customer service to do? They can't wave a magic wand and make the floor less slippery. As far as I am concerned, Racedeck customer service backed up their product with a 100 percent satisfaction guarantee. He doesn't like the tiles, he can return them.

A good company would trouble shoot the problem, not just sweep it under the rug by having the customer return the product. They certainly shouldn't get in a public ******* match on the internet.

 

[RAYJAY]

A good company would trouble shoot the problem, not just sweep it under the rug by having the customer return the product. They certainly shouldn't get in a public ******* match on the internet.

really ..... returning a product no questions asked is the best customer service i ever seen.... just wish more company's would step up to that level.

 

[MikeinNorthWales]

No dog in this fight. Never met Jorgen or even seen Race Deck flooring. Don't live in Oregon, so fta has never detailed my truck. So...

Social media has made it very difficult to conduct business, or ourselves for that matter, in a mature, professional manner. Keyboard comando, passive aggressive, troll, are things we didn't have to deal with in the past. In a way it has given the customer a little leverage that he didn't have before. On the other hand, it has made it OK to sensationalize any situation. This is now our culture. I'm going to stop there before I get too deep.

Maybe posting the video, produced in the manner you chose, was a passive aggressive act truly intending to cast doubt about the product while appearing to endorse it? Or maybe it just came across that way. But when you choose to air the dirty laundry, expect return fire.

BTW, everyone is missing one thing. WHERE THE HELL DID THE OP GO?!?!?!

He, too, only has ONE POST!!! Coincidence? I doubt it.

 

[tlminh]

No dog in this fight. Never met Jorgen or even seen Race Deck flooring. Don't live in Oregon, so fta has never detailed my truck. So...

Social media has made it very difficult to conduct business, or ourselves for that matter, in a mature, professional manner. Keyboard comando, passive aggressive, troll, are things we didn't have to deal with in the past. In a way it has given the customer a little leverage that he didn't have before. On the other hand, it has made it OK to sensationalize any situation. This is now our culture. I'm going to stop there before I get too deep.

Maybe posting the video, produced in the manner you chose, was a passive aggressive act truly intending to cast doubt about the product while appearing to endorse it? Or maybe it just came across that way. But when you choose to air the dirty laundry, expect return fire.

BTW, everyone is missing one thing. WHERE THE HELL DID THE OP GO?!?!?!

He, too, only has ONE POST!!! Coincidence? I doubt it.

Well, this thread escalated quickly.

OP here

Background on me, just bought a new house, my first project was to paint and floor the garage.

Been a lurker for a few months while waiting for sale of house to finalize. just coincidental that I stumbled on the youtube video as I was researching tiles and wanted to get people's opinion on the product, ie anyone else having this problem

I am a military physician, so a little busy to constantly follow and respond to this forum

I am a new consumer to floor tiles, with an estimated cost of nearly 2k, I feel that getting every opinion Is important before I make any large money purchase. This thread has helped in that I am hearing different opinions.

Sorry mike in wales, no conspiracy here, just a regular ol consumer doing research

 

[James-W]

A good company would trouble shoot the problem, not just sweep it under the rug by having the customer return the product. They certainly shouldn't get in a public ******* match on the internet.

What is there to troubleshoot? The tiles are what they, customer service cannot change the way they are. So tell me, just what is it that you want Racedeck customer service to do? If someone complains the tiles are too slippery, there is essentially only two things customer service can do. Option one, they can tell you to live with it. Option two, they can tell you to return the tiles. Being the reputable company they are, Racedeck customer service chose option two, they told him he could return the tiles.

Please tell me what else do you want from them? They can't change the way the tiles are. Do you want them to sacrifice their first born? How are they going to do a better job of taking care of a customer than letting the customer return the tiles he has already put down and used? As far as I am concerned, customer service doesn’t get any better than that.

 

[RAYJAY]

What is there to troubleshoot? The tiles are what they, customer service cannot change the way they are. So tell me, just what is it that you want Racedeck customer service to do? If someone complains the tiles are too slippery, there is essentially only two things customer service can do. Option one, they can tell you to live with it. Option two, they can tell you to return the tiles. Being the reputable company they are, Racedeck customer service chose option two, they told him he could return the tiles.

Please tell me what else do you want from them? They can't change the way the tiles are. Do you want them to sacrifice their first born? How are they going to do a better job of taking care of a customer than letting the customer return the tiles he has already put down and used? As far as I am concerned, customer service doesn’t get any better than that.

trying to get refund and keep the tiles .........

 

[James-W]

trying to get refund and keep the tiles .........

I had not thought of that. You may be on to something.

 

[zvezdah1]

this is it in a nutshell. I'm not sure what he expected Racedeck to do in this instance, they offered him to return it. If he found the tiles slippery nothing would fix that for his use.

What is there to troubleshoot? The tiles are what they, customer service cannot change the way they are. So tell me, just what is it that you want Racedeck customer service to do? If someone complains the tiles are too slippery, there is essentially only two things customer service can do. Option one, they can tell you to live with it. Option two, they can tell you to return the tiles. Being the reputable company they are, Racedeck customer service chose option two, they told him he could return the tiles.

Please tell me what else do you want from them? They can't change the way the tiles are. Do you want them to sacrifice their first born? How are they going to do a better job of taking care of a customer than letting the customer return the tiles he has already put down and used? As far as I am concerned, customer service doesn’t get any better than that.

 

[Sport]

I have Muck boots as well and they are slippery on hard, wet surfaces. not to say the tiles can't be slippery - I have never stepped foot on a race deck tile.

 

[70Chevy]

I think the lesson hear is to not wear a helmet while on RD tiles...that seems to add to the loss of traction.

 

[ftadetailing]

So here in a little bit I'll have some time to film a second video. Because nearly everyone here writes off the entire issue as "acting" I want to perform more of a scientific test. (and nobody has offered to make a video showing their tiles) (and nobody has made the offer to come to my shop)

Before I get started on the video I will start with saying I never planned on making a second video, I'm only making it because I've been called out for "acting" by nearly every forum member here and I don't take lying lightly. I am not a liar and I won't put up with being called one.

That being said... Anyone have any suggestions on how to perform this test? Because not one person has suggested how I should have carried out "the slip test."

 

[MikeinNorthWales]

Well, this thread escalated quickly.

OP here

Background on me, just bought a new house, my first project was to paint and floor the garage.

Been a lurker for a few months while waiting for sale of house to finalize. just coincidental that I stumbled on the youtube video as I was researching tiles and wanted to get people's opinion on the product, ie anyone else having this problem

I am a military physician, so a little busy to constantly follow and respond to this forum

I am a new consumer to floor tiles, with an estimated cost of nearly 2k, I feel that getting every opinion Is important before I make any large money purchase. This thread has helped in that I am hearing different opinions.

Sorry mike in wales, no conspiracy here, just a regular ol consumer doing research

Damn. I never was any good at conspiracy theories...

 

[ftadetailing]

Just finished filming video #2, heading home to process and upload it. Hope everyone's having a wonderful weekend

 

[straps57]

I am not going to respond again to this theatrical you tube movie or the false claim that I called anyone a liar. Most on this forum know how we take great pride in customer service and quality products.

A few facts -
* We have no record of this customer calling us here, but he may have and I would be surprised to not have worked with him to resolve any issue he would have with our floors and if unhappy when he got it, he could have returned for a refund.
* It is very difficult to take the Youtube Production he made too serious, as it was acted out comically and certainly not a certified or controlled test.
* We have sold 10' of millions of feet of RaceDeck and all-weather outdoor modular surfacing and never had an issue even close to what he is describing.
*Our floors are all lab tested for slip resistance, rolling loads, uv, etc... In this case, we do not know what residues of waxes and chemicals are on the sub-floor that may be migrating to the RaceDeck when he wets it down, we do not know the soaps he is using, how well he cleans it, the booties or other soles he is wearing, and a 100 other variables that could alter a real lab test. (again all things we would ask in solving this type of issue)
*The actor himself stated "I will admit there was a bit of acting involved in the video.. It's youtube, it's supposed to be entertaining." again. Anyone can produce a desired result on video of any product and from what he stated, he will again create another video 'proving' his claims.
His approach and not working with us to solve the particular issue he was having, makes it difficult to take too seriously. Is he now intentionally trying to create a result to slander us because he thinks I called him a lair? I would hope not as that is a whole other issue.

Lastly is our flooring or anyone's floor system the perfect floor for every single application, no..... But we are striving for that magical floor system

What is there to troubleshoot? The tiles are what they, customer service cannot change the way they are. So tell me, just what is it that you want Racedeck customer service to do? If someone complains the tiles are too slippery, there is essentially only two things customer service can do. Option one, they can tell you to live with it. Option two, they can tell you to return the tiles. Being the reputable company they are, Racedeck customer service chose option two, they told him he could return the tiles.

Please tell me what else do you want from them? They can't change the way the tiles are. Do you want them to sacrifice their first born? How are they going to do a better job of taking care of a customer than letting the customer return the tiles he has already put down and used? As far as I am concerned, customer service doesn’t get any better than that.

Maybe they could have told him to try sanding the tiles with 100 grit sandpaper. Seemed to work for him. A simple google search found someone stating they are slippery when wet from 2010. 6 years later and customer service has no suggestions for him? The way Racedeck has responded to the issue with his posts is what would keep me from purchasing his product. Calling customers "actors" and implying they are liars is not what I would call good customer service.

http://www.6speedonline.com/forums/garage-forum/219119-flooring-input-needed-opinions-race-deck.html

 

[garyconn]

I never thought you were a liar fta. One of the reasons I chose modutile for my garage was the textured finish on them.

 

[ftadetailing]

I never thought you were a liar fta. One of the reasons I chose modutile for my garage was the textured finish on them.

Hmm, haven't heard of them before.. I wonder if these Modutile Drain Tiles offer more traction than the FreeFlow. Either way I'm not boxing up the tiles I have, once sanded they aren't bad.

 

[James-W]

Maybe they could have told him to try sanding the tiles with 100 grit sandpaper. Seemed to work for him. A simple google search found someone stating they are slippery when wet from 2010. 6 years later and customer service has no suggestions for him? The way Racedeck has responded to the issue with his posts is what would keep me from purchasing his product. Calling customers "actors" and implying they are liars is not what I would call good customer service.

http://www.6speedonline.com/forums/garage-forum/219119-flooring-input-needed-opinions-race-deck.html

You can put whatever spin you want on this, but in the final analysis the customer service at Racedeck offered to let him return the tiles. In my book a company that will allow you to return used tiles goes way above and beyond regular customer service.

The fact that a floor is slippery when wet is not exactly Earth shattering news. All floors tend to be slippery when they get wet. By his own admission he "over-emphasized" the slipperiness of the floor. In other words, the video doesn't show the truth, it shows a fabrication. You can call that "puffing" or an "exaggeration" or whatever else you want to make it sound better, but regardless of what you call it, it is not the truth. If it isn't the truth, then what is it?

 

[purplezr2]

Are those Muck boots? That is what they look like. I would say they are one of the slippery pairs of footwear I have.

Also the way he is walking in the video appear to be different than most people walk.

 

[ftadetailing]

Here's my follow up video. Before watching please read.

I still support RaceDeck, I will continue to recommend the flooring when people ask.
My original video did include "acting," not exaggeration of the slipperiness I experienced.
This video includes none of that, I tried to keep the test as controlled as possible while still providing real world results.
I hope this provides valuable information to Snaplock and other plastic tile manufacturers. My personal suggestion would be to create a tile with texture for areas people will be moving with a quick pace such as a car wash or any other production business.
Yes, the Muck Boots I was wearing in the initial video are drastically more slippery than the others (they are all slick) and as you can see in this video, the slipperiness was not "over-emphasized." Free Flow tiles are advertised for wash bays, detail shops, etc.(they even told me this on the phone when I called) and Muck boots are proper gear in a wet area like a wash bay. Again, a suggestion to take into consideration would be a warning that rubber boots are slippery on these tiles.

There's lots more I could say but I'm sure you'll all have posts for me to respond to.
Here's the video:

 

[RAYJAY]

Here's my follow up video. Before watching please read.

I still support RaceDeck, I will continue to recommend the flooring when people ask.
My original video did include "acting," not exaggeration of the slipperiness I experienced.
This video includes none of that, I tried to keep the test as controlled as possible while still providing real world results.
I hope this provides valuable information to Snaplock and other plastic tile manufacturers. My personal suggestion would be to create a tile with texture for areas people will be moving with a quick pace such as a car wash or any other production business.
Yes, the Muck Boots I was wearing in the initial video are drastically more slippery than the others (they are all slick) and as you can see in this video, the slipperiness was not "over-emphasized." Free Flow tiles are advertised for wash bays, detail shops, etc.(they even told me this on the phone when I called) and Muck boots are proper gear in a wet area like a wash bay. Again, a suggestion to take into consideration would be a warning that rubber boots are slippery on these tiles.

There's lots more I could say but I'm sure you'll all have posts for me to respond to.
Here's the video:

muck boots are more of a cow/ horse manure boot than a wash boot, how you can even work in them to detail is beyond me, ( yes you are talking to a farmer)


i always wore water proof hunting boots, till i tried red back slip on water proof shoes

http://www.redbackboots.com/ecommerce/slip-on-boots/great-barrier-puma-brown.cfm


i also wear the black slip-on, for the machine work i do in the press-room always standing in ink and oil never slippery

 

[ftadetailing]

muck boots are more of a cow/ horse manure boot than a wash boot, how you can even work in them to detail is beyond me, ( yes you are talking to a farmer)


i always wore water proof hunting boots, till i tried red back slip on water proof shoes

http://www.redbackboots.com/ecommerce/slip-on-boots/great-barrier-puma-brown.cfm


i also wear the black slip-on, for the machine work i do in the press-room always standing in ink and oil never slippery

I've tried plenty of waterproof shoes/boots and every pair got wet inside after washing a car (including the $200 Gore-Tex Danners). This is when I decided to buy Muck Boots. I change out of them while detailing inside the shop but regularly walk through the shop to the office to change into other footwear. I'll definitely look into those you recommended though, do they come with a warranty?

 

[PoorOwner]

I recently slipped off my step stool while washing the car, perhaps the little bit of acting here shows how far you could slip once you do start to slip. You have to deliberly start to slip and that's where you guys are calling op out as acting.

Surely we all walk with grace of a martial art master all the time and never slip :/

I appreciate the second video as well, but it does look slippery.

Another thing you would never get a straight answer is that any kind of lifting a vehicle on top of the tiles will result in the tiles denting where your jack and jack stand are if they do not have a large foot print.

 

[nyy845]

The second video was much more informative than the first.

I'd also be concerned if I was a detailing shop, especially after some of your chemicals get on the floor. Glad you figured out how to make it work.

I also chose racedeck for my flooring and couldn't be happier.

 

[tlminh]

OP here

FYI, I just made an order for 700 tiles for racedeck diamond track

Thanks for all the feedback, the thread met my intention in that it allowed me to make a better informed decision, and will hopefully assist other consumers as well

 

[pstemari]

Never mind. Already said.

 

[Garage Flooring]

This thread has become controversial and I had no idea that the video OP was a member here. I'm not a lawyer and can't give legal advice but I Have defended marks before.

That said the circumstances have been clarified and I am not sure at this point it would or wouldn't be appropriate.

I do know that YouTube can be very very helpful when someone is using your registered mark without permission.


Sent from my iPhone using Tapatalk

 

[RAYJAY]

I've tried plenty of waterproof shoes/boots and every pair got wet inside after washing a car (including the $200 Gore-Tex Danners). This is when I decided to buy Muck Boots. I change out of them while detailing inside the shop but regularly walk through the shop to the office to change into other footwear. I'll definitely look into those you recommended though, do they come with a warranty?

warranty is on the link i gave you, some times some of the tool trucks do carry the red backs, and as having water proof boots leak they have a Gore-Tex liner/booty made into the boot they can't leak unless the liner gets damaged

( have been up to my ankles in cold water pumping drains in spring so its tested ) feet did get cold as hell but not wet, if boots are all leather you do need to oil or bee wax the outer leather down ( do my redbacks with there bee wax stuff every 2 to 3 weeks and my oldest pair still looks like brand new.

 

[pattenp]

This thread has become controversial and I had no idea that the video OP was a member here. I'm not a lawyer and can't give legal advice but I Have defended marks before.

That said the circumstances have been clarified and I am not sure at this point it would or wouldn't be appropriate.

I do know that YouTube can be very very helpful when someone is using your registered mark without permission.


Sent from my iPhone using Tapatalk

If you are insinuating the YouTube video about your product is a possible trademark infringement, I don't think so. I believe the video using your product brand name to provide information falls under "Nominative Fair Use" which is not trademark infringement. I think it's unfortunate that you need to bring this up as a possible action in this setting.

 

[Garage Flooring]

If you are insinuating the YouTube video about your product is a possible trademark infringement, I don't think so. I believe the video using your product brand name to provide information falls under "Nominative Fair Use" which is not trademark infringement. I think it's unfortunate that you need to bring this up as a possible action in this setting.

I am not trying to imply anything. I am just saying that they tend to be very helpful. I was actually backtracking from my original post a bit and at the same time responding to a couple of comments that have been made.

I have had a lot of experience with protecting marks and it is actually a very interesting thing. When the post first came up, I think several of us thought the same thing (that someone was perhaps going after a brand.) Future posts from the OP clarified that and as I said I am actually not sure anymore that any action would be appropriate.

Again, just responding to the comment, not saying it should be done in this case. I've found fair use to be interesting and relatively cumbersome and subjective.

I've seen different results depending on if an ad was playing before the video or a link in the video itself. I've also seen different results based on if the person who posted the video had 'other reasons' for posting it. Also I would imagine that they would have to consider if the way the product was portrayed was libelous.

Again though it no longer appears any of that is really relevant here. It appears the video was posted by a well intentioned individual. Trust me, I have seen otherwise.