justanengineer
Well-known member
What you call a PITA customer is merely a customer that is engaged in his project. Would you prefer he wait until the end of the project, and hit you blindsided with the, as you call it, nitpicking?
If this is fixed price project, it's not the OP's problem if it takes a crane or a D9 bulldozer to complete the project to his satisfaction. He has zero obligation to pay more for the contractor to provide a satisfactory product (unless the scope of work changes).
^^^The entitlement shown above is why so many on this forum end up paying $30+/ft2 for a cheap minimum-code garage on a slab in low-cost construction areas.
Quite realistically, once work begins there should be no surprises or issues between contractors and customers. The customer should ask and the contractor answer questions up front to know how the work is going to be completed BEFORE signing with a contractor. If the customer chooses to be ignorant, making demands or threats is simply being a rude PITA IMHO. The contractor quoted and customer signed based upon certain methods, materials, and equipment driving $XXk cost into the project. Discussed upfront, most contractors will happily use alternative methods, materials, or equipment if the customer's willing to pay for them. In this case, most folks aren't uber-picky about their concrete so that should've been mentioned by the OP upfront along with any other special requests (not faulting anyone btw, we all make mistakes). Since it wasn't, at this point the best course of action IMHO is the old "hey man, I've got a couple boxes of donuts and coffee.....can your guys make these scuffs and drips disappear?" On a multi-day project like this I'd guesstimate they've got a couple hours cleanup anyway so its probably no big deal. OTOH, making threats or demanding costly alternative methods like extra days with a crane isn't likely to end well.
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