Dont buy from heat and cool.com
- Thread starter oldno3fan
- Start date
SALIV8
Well-known member
Wow.
When you say guts do you mean the compressor? That's crazy.
When you say guts do you mean the compressor? That's crazy.
Fixin'Stuff
Well-known member
I hope you paid with a credit card. If so, contest the charge with the CC company and have them reverse the charge.
LS6 Tommy
Well-known member
I only took a quick look, but I didn't see anything at their website that indicates the units aren't complete...
Tommy
Tommy
n20junkie
Well-known member
There has to be more to this story. Otherwise it's a clear cut case of fraud any DA would love to prosecute.
danski0224
Well-known member
Much more plausible that some other douchebag bought it, pulled the guts to do a DIY parts swap, and then returned it.
I called and reversed charges on my credit card and then called heat and cool trying to resolve this he got pissed said he will get his money he never lost a cc chargeback.. Sad part is i been saving for awhile to get a good unit .. Got hvac guy lined up man and its 95 outside...
kelpaso1
MEMBER EMERITUS
Seems to me like we're not getting the whole story here.
WhiffySpark
Well-known member
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So you charged back before you talked to him? I would have told you to pound sand too
WhiffySpark
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That too
As far as the chargeback, merchants get screwed all the time by scammers, not calling you a scammer. If you call and say you didn't buy it or didn't show up you will always win the case. I have had people sign for it at their address and admit they got it on email then tell the cc they never received it. I lose they win.
First off the story is i bought a mini split it got delivered missing parts i called told manager he said for all i know you took it out so my only recourse was to stp payment i just want what i paid for if they dont want to make it right screw them they can come and get it .. The end
Here you say that they told you guts sold separately
Here you say they accused you of gutting it.
Which is the real story? I suggest quickly becoming a lot less angry and a lot more articulate if to want sympathy, or a solution.
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6768rogues
Banned
I am with you, oldno3fan. If it went as you said, screw em. They will never get the credit card money back.
the first lady i spoke with said it was sold seperate... The manager was one said i took it out ... And i dont want sympathy i created this post so you guys wouldnt get the shaft like me
Wow....
I had something similiar from some HVAC parts from Indiana or something... send me a pump with broken impella , then flat out refuse to refund despite that I opened the case as soon as within 1 hours I received the item.... even with pictures and proof, these guys still drags and bullies their way..... thank goodness that the ruling was in my favor and I had them paid for the return shipping back to them with their junks.
I had something similiar from some HVAC parts from Indiana or something... send me a pump with broken impella , then flat out refuse to refund despite that I opened the case as soon as within 1 hours I received the item.... even with pictures and proof, these guys still drags and bullies their way..... thank goodness that the ruling was in my favor and I had them paid for the return shipping back to them with their junks.
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PelicanPines
ALLIANCE MEMBER
Heat & Cool offers the ultimate, unprecedented 365-day return policy for uninstalled and unused merchandise. We offer support before, during and after the sale to ensure you make the best buying decision. But, if for any reason, you must make a return, we provide you with the opportunity, so buy with confidence.
Copied that from their website... return everything... you win.
Copied that from their website... return everything... you win.
except this sticky situation... op doesn't have everything. some component were missing, since he opened it, there is no way to tell who take them out.....
Lelandwelds
Well-known member
My employer was defrauded once. Guy had forged TX DL, credit card, and several other fake ID. Stolen plates and even wrong VIN. Company name was real. Google Street view showed a similiar truck to the one he drove. He even had magnetic signs on the truck.
Total bill was almost $10k. It took the CC holder 60 days to dispute. We lost.
Total bill was almost $10k. It took the CC holder 60 days to dispute. We lost.
PelicanPines
ALLIANCE MEMBER
Yea... I read the part that they said the guts were extra... missed the part saying they are now saying he took them out.
But I agree... with their advertised return policy... someone bought it... gutted it for parts... then packaged it up nice and returned it. And the OP got stuck with the gutless system.
I always make sure to inspect delivery for any signs that it's been opened previously == I take pictures of every package. The seller in this case should have tracking to know if the unit they shipped was previously returned.
If they were dumb enough to ship out a returned unit w/o inspection ... not very smart and they should have procedures in place to eliminate in the future.
In 20 years I can only think of one problem -- 100's and 100's of shipments. The seller in this case sounds questionable. When we got an inventory delivery, any item with non matching packaging w/o an explanation was opened and we noted our annoyance with the manufacturer. I can't believe someone took the fan out of a unit in shipment -- but I guess it's possible. Again, the packaging would show tampering. Sending a picture proves package tampering.
This should have been -- "we are very sorry sir"
If they were dumb enough to ship out a returned unit w/o inspection ... not very smart and they should have procedures in place to eliminate in the future.
In 20 years I can only think of one problem -- 100's and 100's of shipments. The seller in this case sounds questionable. When we got an inventory delivery, any item with non matching packaging w/o an explanation was opened and we noted our annoyance with the manufacturer. I can't believe someone took the fan out of a unit in shipment -- but I guess it's possible. Again, the packaging would show tampering. Sending a picture proves package tampering.
This should have been -- "we are very sorry sir"
James-W
Well-known member
Another reason to buy locally whenever possible.
fartymarty
Well-known member
I thought at first that post # 18 answered everything...and maybe it does..however there are multiple business' at that address with officers having the same last name in each. Makes one go HMMMMMM? 
https://www.bbb.org/south-east-flor...460/reviews-and-complaints?section=complaints
https://www.bbb.org/south-east-flor...-parts/klimaire-products-in-doral-fl-11012672
https://www.bbb.org/south-east-flor...460/reviews-and-complaints?section=complaints
https://www.bbb.org/south-east-flor...-parts/klimaire-products-in-doral-fl-11012672
turbowoodworker
Well-known member
So how much did you pay for a minisplit enclosure with no guts?
WhiffySpark
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I thought at first that post # 18 answered everything...and maybe it does..however there are multiple business' at that address with officers having the same last name in each. Makes one go HMMMMMM?
https://www.bbb.org/south-east-flor...460/reviews-and-complaints?section=complaints
https://www.bbb.org/south-east-flor...-parts/klimaire-products-in-doral-fl-11012672
Probably drop shipping.
BBB is a fing joke abyway
I thought at first that post # 18 answered everything...and maybe it does..however there are multiple business' at that address with officers having the same last name in each. Makes one go HMMMMMM?
https://www.bbb.org/south-east-flor...460/reviews-and-complaints?section=complaints
https://www.bbb.org/south-east-flor...-parts/klimaire-products-in-doral-fl-11012672
Probably "Family" businessessss.... you know what I mean.... judging from the OPs post about the response he gets regarding that the owner takes it out and it is selling separate...... I think that was a sarcastic reply... very typical of certain ethnic groups... I know, I lived in the neighborhood....but never the less... just base on the response... I would have never deal with that type of personality that owns the business... it's very indicative that they are very very happy to take your $$$ but very less chance they would willing to work with you to resolve any issues, unless they have their arms twisted and..... plus more.
you can google them on google reviews, you'll see similar comments not too far off from BBB's review.
purplezr2
Well-known member
WhiffySpark
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BBB as a whole is a joke. If said company doesn’t want to pay to be on their site they will post fake negative reviews on them.
I don’t use it. They’ve probably called me 300 times in the past 3 years to try to sell me a membership. Nope
LOL you should have seen the scams on yelps (on some article few years back)....but if there are multiple source verifying the OP's frustration... something might not smell right though.
TarheelMechanic
Banned
That's what happens to ya when you want to be a cheap ***, ya get your *** burned...badly
danski0224
Well-known member
That's what happens to ya when you want to be a cheap ***, ya get your *** burned...badly
Quoted for truth.
SALIV8
Well-known member
Are you guys really bagging on the customer for receiving ******** components that are raped of parts?
Wuuuuut??
Wuuuuut??