Wright tool - lack of response

[azchrisf]

I'm starting to wonder about Wright tool now.
I have four sets of Wright wrenches - one for work and one for home. The home one is no problem and I can sell/trade it, since I liked the Snapon better. But my work wrenches, some of them are out of tolerance and they are at risk of rounding fasteners.

I have emailed them - no response - several times. I have sent a regular postal mail letter - no response. Since I work night shift I can't call them during their business hours.

What bothers me is SK is having QC issues (my last SK purchase was just fine, though), and now I find Wright won't respond to contacts.

It begs me to ask myself: Is buying USA really going to be all that much better when you can't get warranty service or support?

Just wondering if anyone else has had any similar experiences...

 

[IndyGarage]

I called them on the phone. Got a great response.

 

[davethorik]

I love these posts, when bitching to GJ is going to somehow resolve your issue. Especially when you haven't exhausted all options anyway...LOL seriously who sends snail mail?

Call Wright...dont say you "cant" bc you won't. Stay up late, wake up early hell idk...
I don't like to use email to initiate contact. If they read it, it's at their leisure. You call, make them address your issue.
Bitching online = not going to warranty your wrenches.
I can't believe this needs explained to an adult

 

[M6erfan]

Warranty "issues", SK quality question, and made in USA bitching . . . all in one post. Great job!

 

[Fedwrench]

What exactly is out of tolerance on your wright wrenches? Is the open end spreading? Are these wrightgrip wrenches?
If the open end is spreading on a wrightgrip wrench, that would be a new issue I've never heard of. I've read of people complaining about a lack of uniform bends towards the boxed end but, that's about it.

 

[Lassen Forge]

Call 'em and talk to a live person. Best way to get results.

 

[charlez]

I had similar results. It seems their website is out of date so the email addresses and contact form don't actually get read by anyone. I called and got my problem corrected quickly.

 

[LXCam]

You work night shift and you can't call??? Give me a break.

 

[cherrybomb]

I would get a digital micrometer and get readings on the wrenches you think are suspect.If you have other brands,do them also.You will then have a better understanding of whats going on.I would have check and see if some of the fasteners at work are suspect,as brands of different manufacturers are sometimes different.I would then call and present my case.If you have your ducks in a row,then you have done your home work.The company representative should be able to understand and be better able to correct the problem.Hopefully I've helped and good luck!

 

[KnurledNut]

I would get a digital micrometer and get readings on the wrenches you think are suspect.If you have other brands,do them also.You will then have a better understanding of whats going on.I would have check and see if some of the fasteners at work are suspect,as brands of different manufacturers are sometimes different.I would then call and present my case.If you have your ducks in a row,then you have done your home work.The company representative should be able to understand and be better able to correct the problem.Hopefully I've helped and good luck!

Good advice here.
I find it hard to believe an entire set of wrenches is out of tolerance, as they are manufactured in different batches, stages.

 

[bob15]

What exactly is out of spec on them? Are you sure it isn't the fastener?

Working nights and cannot call them....BS. It is actually easier to call people and get errands done when working night shift. Been there, done that.

 

[MShaw]

If it is the opening size just google on wrench opening size and find charts that give ASTM size opening tolerances. If they advertise that they meet ASTM tolerances and they don't you have a good case for replacement. If they meet the standard then you have no case or reason to complain.

 

[American Locomotive]

It gives even trickier with wrenches that have open ends that engage the flats of bolts (like Wright Grip wrenches). In my experience, they feel looser on fasteners - but bite much better.

 

[highland512]

I see someone is fishing for attention again.

I worked nights for 5 years, not buying your excuse.

 

[dnschmidt]

This in unrelated to Wright but one of the problems I had when I was selling TOPTUL wrenches is that they had very tight tolerances. For people that live in rust free zones, like me, this is perfect but one of the problems Eric O. had with them is that rusty fasteners swell and from time to time, not often, the TOPTUL wrenches that I gave him would not fit on the rusty fasteners he deals with on a daily basis.

I've got no idea as to what side of the specification Wright is on but it is possible they manufacture on the higher end of the ANSI spec. Great for swollen fasteners but less so for normal ones.

 

[65k10]

I emailed Wright this spring with an issue I had with a wrench. One of the jaws was machined too deep (fit loose on fastener) with some serious chatter marks that I had never seen on any other WrightGrip. I sent a picture to Wright and they responded in fairly reasonable time and got things taken care of.

 

[scubadoober]

What response are you looking for? Maybe they received your emails/letter, and "out of tolerance" does not fall under warranty (as it shouldn't). I'm curious what you would like them to do in this situation.

 

[tym]

MBGA = Make Bitching Great Again!!!11!

 

[hoyt]

MBGA = Make Bitching Great Again!!!11!

Several on eBay.

 

[redwrench60]

I’ve said it before in threads like this...

**** a bunch of email. A guy on the phone gets immediate attention. Call them first thing in the am when you get off 3rd shift or before you go in on 2nd shift.

 

[BDT/NWMN]

Two and a half days with no further reply?
There has been some nasty weather across the country; Hope all is ok ??

 

[coljar]

Call them from the house on your own time. I have called tool manufacturer's when I've been off the clock about company related business before.

 

[Empty Pockets]

On the very rare occasion when I have had a tool fail, both Wright and SK have been most accommodating. One call, that's all.

 

[Wamsutta]

I would just box the Wright wrenches up and send them in.

I have a 1/4 inch Snap-on combination wrench with a spread open end. I was using it on something I shouldn't have. Instead of calling them on phone and seeing if they'd send one out, I'm going to do the responsible thing and send the wrench in.

 

[PureLeaf]

I've warrantied two issues with Wright over the phone, they were fantastic, super quick to remedy the situation.

 

[ReggieR]

What response are you looking for? Maybe they received your emails/letter, and "out of tolerance" does not fall under warranty (as it shouldn't). I'm curious what you would like them to do in this situation.

Scoob. You been in Shags stash again ? If you buy a 1/2 inch wrench and it doesn't fit a 1/2 inch nut we call that a factory defect and is always a warranty problem(even in AZ where the phones don't even work when its daytime).

 

[WWheeler]

I'm starting to wonder about Wright tool now.
I have four sets of Wright wrenches - one for work and one for home. The home one is no problem and I can sell/trade it, since I liked the Snapon better. But my work wrenches, some of them are out of tolerance and they are at risk of rounding fasteners.

I have emailed them - no response - several times. I have sent a regular postal mail letter - no response. Since I work night shift I can't call them during their business hours.

What bothers me is SK is having QC issues (my last SK purchase was just fine, though), and now I find Wright won't respond to contacts.

It begs me to ask myself: Is buying USA really going to be all that much better when you can't get warranty service or support?

Just wondering if anyone else has had any similar experiences...

What constitutes "out of tolerance"? What are the tolerance specs?

You own them so I'm sure you know this, but WrightGrip's anti-slip design is meant to allow the fastener some room to twist a little so it bites away from the corners. Unless you know their manufacturing specifications how would you know what "out of tolerance" is?




I'd be very surprised if the open ends on a WrightGrip spread under normal use.

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[M6erfan]

Why is this thread sill going? Who cares? OP hasn't been back in days and it looks like a drive by troll thread to me...

 

[Wamsutta]

Why is this thread sill going? Who cares? OP hasn't been back in days and it looks like a drive by troll thread to me...

I was thinking the same thing but didn't have the guts to say it.

 

[byoungblood]

OP...pick up the phone. They are VERY responsive to phone calls. Spam filtering catches too many e-mails from external sources.

 

[finn]

Actually, it seems the op spammed us.

 

[azchrisf]

No, I didn't spam you. It's called I don't sit here all the time and wait for replies.
Several of the wrenches are out of tolerance.

Wow - nothing but attacks back at me in this thread.
I'm not looking for attention, I'm asking a valid question here. Is this a problem with them that I need to put alot more effort into or a fluke - that's what I am trying to figure out. My original point still stands - they can't answer an email or a letter?

Why is it anytime someone posts something with a genuine issue they are TRYING to fix, they are a troll, or it gets turned around on them? Sure I included my thoughts, but still.

I'll try and find some time to call I guess, as one member pointed out their website is old and doesn't work right anymore.

And yes, when you have 2 kids to get off to school and your beat from heavy work, you just want to goto bed most days. It's great some of you have the energy, I don't.

 

[finn]

You never answered the question. What exactly is out of tolerance, with real measured numbers, not “I thinks”.

 

[misterbill]

As several others have mentioned, give them a call. I had a problem with the detent ball on a 3/8" extension and called about it last month. I had a replacement in 2 days.

Bill

 

[Sloper0204]

I thought I would bring this thread back up since I just had a wonderful interaction with Wright's customer service.

Called their 800 number, was on hold for less than 5 minutes, and had a very nice discussion with one of their representatives. I asked her if the part I was calling about was a warranty item or if I would need to pay for it, she placed me on hold to talk to someone and verify that for me. Came back on the phone, took my address and said the item in question would be shipped out today.

 

[sberry]

If a guy buys a HF or Sears he worries about it for 5 minutes, buy the best and you can worry about it forever.

 

[IMStuner]

I don’t blame the OP for bitching about there email communication speed. If you don’t want customer to contact you that way than take that email address off your page. At the sametime OP you have to put in some leg work as well.


Sent from my iPhone using Tapatalk Pro

 

[xin]

I see someone is fishing for attention again.

I worked nights for 5 years, not buying your excuse.

Worked 7pm-7am night shift for roughly 6 years - 12 hours and would do it again if I had to.

Got all sorts of things done, I fail to see a problem with a tool unless it don't work.

 

[xin]

On the very rare occasion when I have had a tool fail, both Wright and SK have been most accommodating. One call, that's all.

That is not the point, it is something in this new era of chaos we live in. It had a defect, the world is ending bla bla bla..... Then the whole time the manufacturer said BRING it back we will make it right. Then they say ... oh sorry it was not like that bla bla bla..