I buy from bc fasteners and kmstool. I issues with either.
I generally don't waste my time with buying tools online in Canada. Amazon.ca is a joke in terms of pricing and selection. The main advantage of buying off KMS is that it's a one stop brick and mortar store that takes care of your warranty problems for many name brands. Also their pricing on certain things that they sell a lot of is reasonable. KMS is more of a brick and mortar store for me. Their online store needs a lot of work. I ordered an item online once, it was supposed to be in stock but was not and I was not informed that it was on back order. This is in addition to one or two incidents I had when I dealt with them in store, so they are not the most diligent guys out there.
The same applies to Princess Auto when it comes to the exchange policy. I only use Amazon.ca to buy Tekton tools and items that neither the tool trucks nor local suppliers have if I don't care about warranty and the pricing isn't too bad.
Strong disagree about Amazon.ca . Some of my best deals on toola have been there. Got full sets of SK 1/4, 3/8, 1/2 for about $400 totall. They just had deals on Sunex impacts 25% off too. You just have to keep your eyes open and they come along
Honestly most of the time though, amazon.ca is where it's at. Just watch prices (leave items in your cart) and eventually they'll drop to prices you will never see in the big box stores.
Otherwise I shop at the local stores (napa, princess, tsc, home depot, lowes, canadian tire, etc.)
It may just be a local issue but the staff at my Princess Auto consistently *****. Even worse than our Home Depots.
I can totally understand staff not being knowledgeable of many products but their not give a **** attitude irks me.
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My local PA I haven't noticed that. I wouldn't say the staff are that technically knowledgeable, but they are at least polite and helpful to point to where things are.
It's definitely a symptom of the price point they sell at though. Selling bargain priced tools isn't going to generate the highest paid staff, which isn't going to generate the best employees.