Ive got 2 X1s (a version 3 and version 4 or V3/V4 as they're commonly known). Artillery does not officially recognise the different versions but when you're looking for spares it pays to know the differences as some PCBs cannot be changed individually on the V3 or earlier as the newer version, V4, is slightly different and that is what Artillery or their sellers will provide unless you specify an earlier version.
^^^ This shouldn't affect you as the V4 are the current model being sold but its good to know in case you are given an earlier spare.
A dip in the bed is not uncommon and it shouldn't really make much difference to your prints unless the dip is abnormally bad.
If you check out the support sites on fb you'll find answers to any queries you have. Do a search first as its likely your question has been asked and answered multiple times already:
https://www.facebook.com/groups/artilleryswx1
https://www.facebook.com/groups/365604387619398
The most common issue would be the 20pin ribbon cable to the extruder not being seated properly which will affect extruder temps (thermal runaway is the most common error), or the extruder motor not driving.
1st layer adhesion is normally either, unlevel bed, 1st layer bed temp set point, 1st layer extruder temp set point or first layer speed. Aside from leveling the bed, the rest are incorrect Slicer settings and not caused by the printer itself.
PETG requires higher temps (240-250C extruder and 90C bed works well for me). First layer speed as slow as 15mm and no cooling with 50% speed after that.
They are a great printer but the next few months will be character building if my experience is anything to go by.