Typical PTC heater construction puts the conductive stuff on a thin film. Fairly common failure is that the film is damaged, and the heater isn't actually drawing much power in use, because only a small amount of the film is heating up. Failure of bonding to the heatsink could cause similar failure. Remember, PTC stands for 'postive temperature coefficient' -- the resistance goes up with temperature. They start off basically as a short circuit, relying on the power supply to limit current to sensible levels, and as they heat up, resistance drops, current goes down, and at some point they reach equilibrium with heat loss and heating. Because they rely on the power supply to limit current, startup current of a damaged heater could still be very high.
PTC heaters can be burnt up by using them in an application they aren't designed for. I don't know what your heaters are, or what their intended use was, but if they're not designed to be cooled by a fan, they can draw more than design power for a long time, because they never reach the free running temperature. Excessive current draw for prolonged periods can damage the film, and any other electronics in the device.
Thank you very much for that informed input

The heaters are mounted in the 6" fresh air ducting, post HRV, to temper delivery air in winter.
Turns out the heaters are fine, which makes sense given that they both were pulling wattage. I suspect the problem actually was the downstream temp sensor was too close to the heater array so when testing one heater alone, the probe was in the unheated part air stream for heater 1. I moved it about 18 inches downstream so it works fine now when testing a heater alone.
I had noted the wattage bump when the heaters start so I've limited the max setting for the Zen 72 dimmers (one for each heater) to about 65%. Even if someone bumps the switches on accidentally (via manual override on the wall switch) they will max at 65% which keeps each heater under 500 watts...the max switch rating for the Zen72.
The heater setup is pretty simple, with a few redundances for safety outside the automation system that control them:
1. Each heater has an overheat snap switch,
2. The line level remote bulb thermostat cuts power if the housing exceeds 80F
3. A thermal fuse in the electrical box cuts power if the box temp exceeds 70C.
4. The two Zen72 switches that control this box are configured for a max dimming setting of 65%.
5. The automation system cuts power to these switches if the ECM fan slows below 10%, the system is in defrost mode, or fresh air temps are above the set point (about 17C).
6. The automation system looks at current CFM of the system, sets the target temp as the current stale air intake air temp, then looks at the delta between the cold fresh air and the target temp. So for example if system is at 75 CFM, the stale air temp is 70F, and HRV fresh air (after heat exchanger) is 55F, it will calculate the wattage required for a 15 F temp rise at 75CFM and dial it the dimmers to deliver that wattage to the heaters. It works shockingly well to maintain stable delivery temps.
The science project...it's in a very space restriced area above out basement stair well.
The four wall switches...two Zooz Zen 72s which control heater 1 and heater 2 on the left, and the two 0-10V dimmers that control ECM fan 1, and ECM fan 2. The old Venmar HRV control only signals if the defrost damper is closed...this is done by switching off the unit via a Fibaro smart implant (relay) connected to the HRV dry contacts. The Fibaro implant also connects the six temp probes that monitor the system and allow the Hubitat hub to manage defrost, heater settings, CFM settings etc.
Access to the system is via the panel at the top of the wall. Four cup magnets hold the cover in place. It's pretty much silent at 50, 60 and 75 CFM which is where the automation system runs it 95% of the time. CO2, Radon, and VOC sensors on each floor provide input to the Hubitat hub which dials in the ECM fans as appropriate. The hubitat hub also dials in variable length defrost durations depending on outside temps which get down to -35C here in winter.
