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update, craftsman will not warranty w/o receipt, i had forgotten i bought on cleareance for a little more than half price. so the store is just giving me a 2k credit at the store, craftsman will only give me the purchase price. the warranty states, it will repair or exchange for a comparable...

I think im heading to war with sears, we shall see, after a week and 1/2 i finally got ahold of a manager, hes talking gift card from the original price, then he started saying a percentage of the original value....... so i countered with , a dollar back then is the same as 1.42 today, which i...

The full text of the warranty is as follows: If for any reason your Craftsman hand tool ever fails to provide complete satisfaction, return it to any Sears store or other Craftsman outlet in the United States for free repair or replacement. This warranty gives you specific legal rights and you...

http://www.sears.com/craftsman-pro-series-52-inch-wide-20-drawer/p-009CO90620312B?sellerId=SEARS&prdNo=4&blockNo=4&blockType=G4 this is the box im willing to accept, they have one similiar to mine but the drawers are layed out terribly

I cant find 18 in guides and even if i could , the paint started peeling 4 years after i bought it and they wouldnt do anything about it , stating they dont warranty finish, I considered that a manufacturers defect. I have boxes that are 20 or more years older than this one , all craftsman and...

I have talked to them already, the manager was out , but the salesman told me they would exchange it , what they try to exchange it for may be a battle . we will see, if i get a new box though, im going to sell it and buy a better quality box.

Well lowes policy on warranty returns is no questions asked, so hoping when they start carrying craftsman tools it will be the same. I am in big debate with myself as whether to exchange the box now or wait til b and d is in full operation. I am afraid , even with all the paperwork, they are...

I have the paperwork that says lifetime warranty and the receipt. craftsman is not owned by sears anymore, black and decker bought it. Sears will keep selling the next 15 years, and so will lowes starting this year. the sears tools now are chinese made, hand tools that is . bd will be forging in...

Found the receipt

keep your receipt, how are the quality of the heavy duty, the light duty are junk

the box was bought b4 2000, It was an industrial box. the biggest and best they made at the time, I have the paperwork showing lifetime warranty.

The receipt thing is something new, What it says is " to the original purchaser" , but nowhere does it say proof of purchase is required! I have catologues going back to 70, so im going to dig those out also. The aggravating part is I cannot get anyone on the phone at the stores. I have called 2...

everything im finding are for 16" mine are 18" and thx

Thanks for the add, I have been working with hand tools since I was old enough to get into the shop. I am in a bind here, and could use some help. Im looking for a receipt for this box, I know its a long shot but I have to try, My bearings are falling out of the drawers and they wont replace...