ISO Craftsman receipt

[HUNTERTOWNSEN]

Thanks for the add, I have been working with hand tools since I was old enough to get into the shop. I am in a bind here, and could use some help.

Im looking for a receipt for this box, I know its a long shot but I have to try, My bearings are falling out of the drawers and they wont replace it w/o a receipt, even though it has a lifetime warranty , bastards.I have every piece of paperwork that came with the box, but the receipt, they said it would be registered under the craftsman tool club, now they tell there records only go back 7 years.I have ordered replacement guides , but none fit properly,so im going this route. I think a copy will do , if they would ever call me back. I am not expecting it for free, tia

 

[rsanter]

Try contacting Waterloo.

 

[Richard Cranium]

if you have every paper that came with it, except the receipt, look for the one that has the warrantee on it, and read it, does it say you have to have the receipt, if not take your warrantee paper with you. Make them live up to their printed word. I think that you needing a receipt is some thing new.

 

[grumpychevy]

I have that same box in the newer style Craftsman Professional 36” wide x 21” deep. Waterloo made it and it was the same as their Magnum Series toolbox. Mine has a sticker on the inside of the drawer that says for parts call: 1-800-366-7278. My model numbers are 655636- 5 drawer top chest & 655641- 7 drawer bottom cart. Hope this helps some

 

[decableguy2000]

Didn't know tool boxes had life time warranty. Power tools, jacks and the like have 1 year.

 

[HUNTERTOWNSEN]

I have that same box in the newer style Craftsman Professional 36” wide x 21” deep. Waterloo made it and it was the same as their Magnum Series toolbox. Mine has a sticker on the inside of the drawer that says for parts call: 1-800-366-7278. My model numbers are 655636- 5 drawer top chest & 655641- 7 drawer bottom cart. Hope this helps some

everything im finding are for 16" mine are 18"
and thx

 

[HUNTERTOWNSEN]

if you have every paper that came with it, except the receipt, look for the one that has the warrantee on it, and read it, does it say you have to have the receipt, if not take your warrantee paper with you. Make them live up to their printed word. I think that you needing a receipt is some thing new.

The receipt thing is something new, What it says is " to the original purchaser" , but nowhere does it say proof of purchase is required! I have catologues going back to 70, so im going to dig those out also. The aggravating part is I cannot get anyone on the phone at the stores. I have called 2 different stores everyday for the last 4 days and no calls back. its an hour and 1/2 drive for me round trip, to the closest store. I will do battle with them if necessary , just trying to do it the easiest way first

 

[HUNTERTOWNSEN]

Didn't know tool boxes had life time warranty. Power tools, jacks and the like have 1 year.

the box was bought b4 2000, It was an industrial box. the biggest and best they made at the time, I have the paperwork showing lifetime warranty.

 

[grumpychevy]

everything im finding are for 16" mine are 18"
and thx

Sorry I couldn’t help you brother. I hope you get it settled on what you need. I’m going to guess that Waterloo still produced that box but I could be wrong. I’d still look them up and call their customer service just for curiosity sake. Again, I wish you the best.

 

[exmaxima1]

Didn't know tool boxes had life time warranty. Power tools, jacks and the like have 1 year.

Some models have lifetime. I bought a couple of the Premium Heavy Duty cabinets last year when they were on clearance, and they are supposedly lifetime warranted.

 

[HUNTERTOWNSEN]

Some models have lifetime. I bought a couple of the Premium Heavy Duty cabinets last year when they were on clearance, and they are supposedly lifetime warranted.

keep your receipt, how are the quality of the heavy duty, the light duty are junk

 

[HUNTERTOWNSEN]

Found the receipt

 

[JABgj]

Just a FYI. Sears is now printing return date limits on the receipts. They do not want anything back and will not make any exceptions to what the receipt says. Period. If the OP has the original paperwork, good for him, he has a shot but they will do nothing beyond what that says. Just another part of Sears circling the drain.

 

[HUNTERTOWNSEN]

Just a FYI. Sears is now printing return date limits on the receipts. They do not want anything back and will not make any exceptions to what the receipt says. Period. If the OP has the original paperwork, good for him, he has a shot but they will do nothing beyond what that says. Just another part of Sears circling the drain.

I have the paperwork that says lifetime warranty and the receipt. craftsman is not owned by sears anymore, black and decker bought it. Sears will keep selling the next 15 years, and so will lowes starting this year. the sears tools now are chinese made, hand tools that is . bd will be forging in america again

I just cant believe i found the receipt after 25 years

 

[JABgj]

Glad you have the paperwork. Please post up what they do for you or if they refer you to a 3rd party for the issue.

 

[BDT/NWMN]

For what it may be worth, as far as warranty at a later date; Stanley Black & Decker recently purchased Waterloo Industries.. My thoughts or hopes are that Craftsman warranty processes will be simplified by omitting any needed involvement with Sears.

 

[HUNTERTOWNSEN]

For what it may be worth, as far as warranty at a later date; Stanley Black & Decker recently purchased Waterloo Industries.. My thoughts or hopes are that Craftsman warranty processes will be simplified by omitting any needed involvement with Sears.

Well lowes policy on warranty returns is no questions asked, so hoping when they start carrying craftsman tools it will be the same. I am in big debate with myself as whether to exchange the box now or wait til b and d is in full operation.

I am afraid , even with all the paperwork, they are going to try to exchange it with a box w/0 the warranty, if so they are going to have a battle. I paid for a lifetime warranty they had better exchange it with one. I have read several cases where if it was oringinally offered they either had to honor it on the replacement or refund your money. I am honestly hoping for the refund, then i will take the cash and buy a better quality box, the new boxes are ****

 

[HUNTERTOWNSEN]

Glad you have the paperwork. Please post up what they do for you or if they refer you to a 3rd party for the issue.

I have talked to them already, the manager was out , but the salesman told me they would exchange it , what they try to exchange it for may be a battle . we will see, if i get a new box though, im going to sell it and buy a better quality box.

 

[LawnBoy-5247]

If I were you I would just contact waterloo and buy new slides for your box instead of dealing with exchanging the box at sears.

Sent from my LGLS991 using Tapatalk

 

[HUNTERTOWNSEN]

If I were you I would just contact waterloo and buy new slides for your box instead of dealing with exchanging the box at sears.

Sent from my LGLS991 using Tapatalk

I cant find 18 in guides and even if i could , the paint started peeling 4 years after i bought it and they wouldnt do anything about it , stating they dont warranty finish, I considered that a manufacturers defect. I have boxes that are 20 or more years older than this one , all craftsman and the finish is fine other than scratches, sheets of paint came off on the one im getting exchanged

 

[HUNTERTOWNSEN]

http://www.sears.com/craftsman-pro-...sellerId=SEARS&prdNo=4&blockNo=4&blockType=G4


this is the box im willing to accept, they have one similiar to mine but the drawers are layed out terribly

 

[HUNTERTOWNSEN]

The full text of the warranty is as follows:

If for any reason your Craftsman hand tool ever fails to provide complete satisfaction, return it to any Sears store or other Craftsman outlet in the United States for free repair or replacement. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.[27]
Sears has reduced the warranty in effect on many Craftsman non-powered lawn and garden products including rakes, shovels, clippers, brooms, trowels, pruners, hoses, sprinklers, hose nozzles, and other small gardening hand tools. Previously it was a lifetime warranty which on August 2, 2012, was reduced to 25 years with receipt required.[28] The lifetime warranty does not include precision hand tools, such as calipers and torque wrenches.[29]

Many consumers have also been reporting problems when attempting to obtain warranty repair or replacement on tools that are covered by the full lifetime warranty. Sears' official position is that the warranty should be honored, and much of the problem may lie with individual sales associates.[27] In some cases Sears no longer sells particular Craftsman tools, (tape measures, and wood clamps are two examples), making it impossible to replace a tool sold with a lifetime warranty with a similar Craftsman tool that will continue the warranty.

Sears stores limit the number of hand tools that can be exchanged per day, in an effort to reduce the abuse of the lifetime warranty. After Stanley Black & Decker’s purchase of Craftsman in 2017, they have stated all previous warranties on Craftsman products will be honored.[28]

 

[HUNTERTOWNSEN]

I think im heading to war with sears, we shall see, after a week and 1/2 i finally got ahold of a manager, hes talking gift card from the original price, then he started saying a percentage of the original value....... so i countered with , a dollar back then is the same as 1.42 today, which i got off the web, so hes going to talk to corporate and get back to me, so we shall see.....................

 

[HUNTERTOWNSEN]

update, craftsman will not warranty w/o receipt, i had forgotten i bought on cleareance for a little more than half price. so the store is just giving me a 2k credit at the store, craftsman will only give me the purchase price. the warranty states, it will repair or exchange for a comparable product, the purchase price shouldnt matter, it needs to be a comparable box, which the store is going to honor. so im heading out today to pick out box, ill keep you updated

 

[yamaha0343]

Sears will keep selling the next 15 years

Sorry but

 

[HUNTERTOWNSEN]

Sorry but

not sure what you mean.

 

[ishiboo]

not sure what you mean.

I think he's laughing because Sears will be lucky to last 15 months.

 

[HUNTERTOWNSEN]

yeah, hard to say, thank god lowes is taking over

 

[sk farmer]

life is too short to argue with sears. i wish you the best of luck but expecting anything out of sears as it is today is wishful thinking.

i went into my hometown sears this week and the only thing of value was the dewalt items and a handful of craftsman things. the rest was gimmicks and garbage.

 

[geo_08]

yeah, hard to say, thank god lowes is taking over

Yeah, but I wonder what lowes is going to do with cobalt vs craftsman.

I used to never have a problem with sears, anymore ace as been a better bet for warrantying cman items.

 

[HUNTERTOWNSEN]

I dont have a problem at my sears, but they know i wont take ********, and lowes has a great return policy so we shall see

 

[yamaha0343]

not sure what you mean.

It was a crack about Sears selling something for 15 more years.

 

[48RON54]

How is this a warranty issue? You got 18+ years out of those slides....sounds like they wore out from actual use.

I wouldn't warranty the finish either if I was them. They don't know where you store your box or what chemicals you may have spilled on it.

 

[HUNTERTOWNSEN]

How is this a warranty issue? You got 18+ years out of those slides....sounds like they wore out from actual use.

I wouldn't warranty the finish either if I was them. They don't know where you store your box or what chemicals you may have spilled on it.

when the paint is not adhering to the metal, that is a manufacturers defect, chemical spill shows up different. the condition of my insulated shop is good enough for their standard duty boxes to hold up to for 20 more years, w/o any peeling. so you tell me a 40 yo craftsman box, no peeling , a 4 yo box and the paint is peeling

 

[yamaha0343]

I just cant believe i found the receipt after 25 years

I missed this part. I don't blame them for demanding a receipt.

 

[HUNTERTOWNSEN]

found the receipt , now they are trying to give me 60 percent in store credit, I have emails into corporate now, the warranty says it will be replaced with a comparable box, at todays dollar i should have a 2800 credit not 1200, i would be happy with the 2k i paid for it, this 60 percent is bull ****

 

[HUNTERTOWNSEN]

I missed this part. I don't blame them for demanding a receipt.

first off my warranty paperwork does not require a receipt , second , i sent in warranty paperwork, third i was told it was on the craftsman club, i wouldnt need a receipt, this was all when i bought it. come to find out their records only go back 7 years. So how many people have gone by what they said to do, and are sol now. They dont even keep warranty registration past 7 years on a box they offer a lifetime warranty for.

 

[Lassen Forge]

Sorry to say it but in a way you're lucky to get anything... Sears is going to drizzle down their own leg until nothing is left, and what you're experiencing is the result of that... their products have already gone to hell, the stores are empty and closing, and 60% store credit? What is left in their stores isn't worth the strength to throw it out the window...

They want to give you a shiny new smile, and a pat on the back, and kick you in the **** on the way out with empty hands... because, well... this is the way that the former American Icon, now American Embarassment called Sears operates. Take what they can, give nothing, and pretend they're getting people to believe they're the old "SR&Co" instead of a sham holding company liquidating everything they can...

Sorry, my friend... good luck with Corporate. My money is on you not reaching anyone there, because there's likely no one there, and going down the drain, they don't need to build "good will with the customer" as they know there won't be any of those anyway...

 

[HUNTERTOWNSEN]

Actually after talking to the sales rep, its not sears fighting me , its the new owners of craftsman, stanley , in the agreement when they purchased craftsman from sears, they have to honor all craftsman warranties

 

[notlob]

That's referred to the "Empty Chair" defense. "it's not our fault, the problem lies with (insert name of missing party here; in this case Stanley, which is not present to defend itself.)

I agree with LF. IMO, you are fortunate to get anything from Sears or any other Craftsman owner given the present state of the Craftsman brand.

Moreover, exactly what does "Lifetime Guarantee" mean?
-- Your lifetime? (which would mean the warranty would end when you die, even if it's the day after purchase);
-- The lifetime of your heirs, or anyone who happens to come into possession of the tool or item? (which would mean that Craftsman's warranty obligation would be eternal for every tool or item it ever sold with a "Lifetime Guarantee"); or
-- How about the reasonably expected lifetime of the tool or item? I would argue (and I am well aware that many have and will disagree) that this is the only practicable interpretation, and that your box has fulfilled that obligation.