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14k 4 post bendpak problems

c39er

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Mar 23, 2008
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1,660
Location
Seattle, Washington
Where do you place the 7000lb jacks when lifting a 2500 truck on those runways? Say you want to remove both front and rear axles. I would say use the frame area rear of the front axle and forward of the rear axle.
But maybe this would over load the runways (too much weight to the center of the runeways) and cause them to twist/bend?
 
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48windsor

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Jan 24, 2013
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407
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Olympia ,Wa.
If benpak doesnt want to make it right . I think I d be asking for a full refund heck with all the hassles . Im sure there are plenty of lift mfg co. that will take care of you . If I ever thought I waas going to buy a bendpak Im having second thoughts now !
 

73blazer

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Sep 29, 2013
Messages
10
Location
The Rustbelt
Where do you place the 7000lb jacks when lifting a 2500 truck on those runways? Say you want to remove both front and rear axles. I would say use the frame area rear of the front axle and forward of the rear axle.
But maybe this would over load the runways (too much weight to the center of the runeways) and cause them to twist/bend?

It's the same deal as wheelbase. The jacks just replaces the WB. Same restrictions, apply. Wherever you place the jacks replaces where the "wheels" are. Could be severely limiting. Again, the BP is a choice, just like they are making. At least they list it. Which is why, if I was putting this in a shop, there's no way this lift should be in a shop, there's far too many limitations. As another poster said, the jacks need to go, where the jacks need to go. But I just don't know if they all have these limitations or not, no one else lists the wheelbase vs capacity specs/limitations whatever you want to call them. If I was running a shop, I'd probably put a 25k+ lift in and tell the techs, lift anything up to 4500/f450 etc. Anything else, come and get me. Mabey that's why 2 posts are more popular, no such limitation can exist, the rated weight is, the weighted weight, and by design, if it's not balanced somewhat evenly, it's gonna tilt and fall off when you start lifting it.
But, here's the curious point, if I put that same 2500 RAM on the $2500 9k lifts that are marketed out there at the moment, or for that matter a few competitors 14k lifts, would I have the same limitations, worse limitations or no limitations? I dunno, it's not listed, and it seems to me, if it were a major advantage, it would be listed, marketed, displayed front and center.
I looked at the 14k rotary, it's runways were seemingly the same as the single cold rolled sheet metal BP uses. But, that's me looking at it. Who am I? Joe Shmoe at the moment. It's "shipping weight" was within 50lbs of the BP, so there wasn't any more steel going on there. Unlike when you jump to the 18k, in either brand, they both over doubled the weight. My buddies engineering shop has an older Benwil, and it's angle w/sheetmetal tops runways are deflected without anything on them after years of use. The jack barely rolls on the rusted rails. He says they put the jack in the middle all the time to support weird combos of stuff their evaluating. Was it abused, probably. Is it a bad lift? I dunno, it's been in service for a decade, so it can't be that bad. It's not an alignment version. Would I sell him a BP if I was selling lifts? There, is the question of the day.
 
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Aahz

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Feb 4, 2006
Messages
417
Location
Chicago, IL
If I was running a shop, I'd probably put a 25k+ lift in and tell the techs, lift anything up to 4500/f450 etc. Anything else, come and get me. Mabey that's why 2 posts are more popular, no such limitation can exist, the rated weight is, the weighted weight, and by design, if it's not balanced somewhat evenly, it's gonna tilt and fall off when you start lifting it.
.

As a Rotary Lift distributor, I'm not going to bash anyone else's product, but I do want to clear up the misconception stated in the above post. 2 Post lifts have a much LARGER limitation than a 4-post in regards to weight distribution and loading. I've stated this before in other threads, but I can't hammer the point home enough...Each arm on a 2-post lift is rated at 1/4 of the lift's total capacity!!!! It is very easy to improperly load a vehicle (especially a truck or van) on a 2-post lift, even when the overall weight of the vehicle is under the overall capacity of the lift!
My company, for example, has service vans that have a GVW of 9500 lbs. Front axle weight is 3,750 lbs and rear axle weight is 5,750 lbs. Theoretically, I should be able to pick up the vehicle on a 10,000 lbs. lift, right? WRONG!!!!

Each arm of a 10,000 lbs lift is rated at 2,500 lbs. This means the rear arms have a total capacity of 5,000 lbs. and the front also have a capacity of 10K lbs. My rear axle weight is actually 5,750...the rear arms are overloaded and a 10,000 lbs. capacity lift is not safe to use. (It may pick the vehicle up, but you will probably bend the back arms and they may or may not recover).

Any time you start getting close to the capacity of a lift, you should probably start thinking of all the factors that could be affected by overloading it. One of those factors is if your life insurance policy is paid up...people do get killed every year by improperly lifting vehicles and no one in our industry wants to see that happen!

The ALI has some great training tools for automotive lift training and they are pretty reasonably priced ($125.00 for the video, book & test I believe). If you own a shop and have employees, make sure you have them watch the video and take the test, just to cover your own ***! Don't let them lock out the safety systems! Make sure that they are utilizing the lifting points guide from ALI and for gosh sakes, NEVER let someone that isn't trained try to pick up a vehicle!
 

KellyfromVA

Member
Joined
Aug 20, 2013
Messages
23
Location
Stafford, VA
This is an interesting thread, mainly because I've been interested in a lift for my garage. That being said; I've yet to have determined through trying to read Joe's replies, whether the problems were resolved to Joe's satisfaction. No offense intented, but given the lack of punctuation and run-on sentences, I can't determine what's being said. It's like trying to read a transcript from 'Here Comes Honey Boo Boo'. Can someone please translate the result?
 
OP
J

Joetomass

Active member
Joined
Oct 17, 2011
Messages
41
YES they took it back full money back. But the only reason they did that is because of this post. Like I said before they won't even talk to me until I posted this when I would call they keep saying installation error, overweight, bla bla... Aahz you make a good point on a 2 post limits but what's rotary limitations of a 4 post ??? My mohawk is able to pick up a 11k forklift towards the rear of the lift no problem. Also had a 18k ford f-750 bucket truck on it witch is very back heavy and same no problems with or without rolling jacks. When I spoke to BP about taking the lift back they wanted to upgrade me to I believe a 25k. I told them I want to see one in action before I buy, i live near Philly and the closest one was Ohio. Well after the problems with this lift I'm not driving that far to see the same thing with a bigger lift. Higher weight limit but same restrictions. I would like to hear whats the reason for this. Also why do they feel deflection is normal on a lift build for alignments.( a uneven lift will give u uneven alignments). BP maybe good enough for some at the home garage but when you own a shop and buy a lift that they state is the backbone of your shop and you can't even use it, well that's bad for your bottom dollar. And Kellyfromva sorry I'm a mechanic not an English teacher.
 

Aahz

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Feb 4, 2006
Messages
417
Location
Chicago, IL
Joe....like I stated first off in my post, I don't want to get into bashing anyone's products. That being said, a 4 Post should be rated in a similar fashion to a 2-post lift, just replace the arms with the columns. (ie. each column must be capable of supporting 25% of the overall load). In an ALI Certified product, my understanding is that the STRUCTURE of the lift must be rated at 3:1 load bearing capacity and not experience a MAJOR failure. I would need to go read through the ALI Lift Certification standards to be sure and I honestly don't have the time today. Deflection, provided it's not permanent, would not be considered a major failure.

There is a definite reason that Rotary, Hunter & Mohawk are more expensive products than the imported ones such as Bend Pak. I have no doubt that you would have been happy with either a Hunter 16K alignnment rack or an 18K Rotary 4 Post and the cost would probably have been substantially less than the Mohawk.

I also should give kudos to Bend Pak for stepping up to the plate and taking their product back. Regardless of who was at fault or what it took for them to do it, they DID step up and give you a refund. Very few companies would have taken that step.
 

sc105b

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Joined
Nov 1, 2008
Messages
111
Location
Hurleyville, NY
For a home shop the HD-14 has been great for me.. No prob lifting my CC Cummins dually...
Been quite happy with it...:thumbup:
 

All

Well-known member
Joined
Mar 28, 2013
Messages
606
Thank you, Joetomass, for posting your story. I've been considering a 4 post lift for trucks ranging from 11K to 17K lbs, with wheelbases from 138" to 176", and prior to reading your story, I would have thought an 18K rated BendPak lift would have done the job. Now I know to look at other options.

While I'm happy that BendPak eventually took back their product for you, I'm very troubled by your reports that you had to post your saga online in order to receive customer service and satisfaction. I wouldn't want to spend thousands of dollars on a product, and yet have to rely on embarrassment on a public forum in order to receive a response from the manufacturer.
 

Zrxpilot

Well-known member
Joined
Nov 19, 2011
Messages
62
Yes Joe, thanks for telling your story. Cool thing about the internet. Its big. Really big. And as of this date, I know of no law against bringing up a gripe regardless of who is right or wrong. The smart business persons that truly desire to deliver a quality product would do well to monitor their products here. Its real life and not some testing lab.

Bummer is its often hard to distinguish the sales guys from the designers. Theres a difference between being able to memorize the specs in a manual and being able to diagnose and fix a problem. Rarely this is the one and same guy.

I had no problem reading anything you wrote. The jest was clear.
 
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NitroShark

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Jan 8, 2010
Messages
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Greenville, SC
The one decree that our entire sales and service team lives by is that a satisfied customer will tell three friends, an angry one will tell three-thousand.

I'm one of those guy's who only told 3... so I will tell more here.


I took delivery of a Bendpak a few months ago (2 lifts actually) I had a problem with one of them and within 20 minutes of my phone call to my bendpak rep I got a return email with the solution. Bendpak shipped the parts within 1 week (truck delivery and free pickup with No charge to me). Done deal.

I'll say this..... It's not about having problems with something, (That could always happen). It's How the manufacture solves them...


Shawn
 

Jazzman442

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Joined
Sep 17, 2013
Messages
553
Location
Tampa Bay area, FL
This is a fantastic thread for many reasons. I have been lurking ( learning ) from this site for a long time. This is also my first post here.
I like many am trying to get ideas for my Garage.
I have been looking at lifts trying to decide on what type of lift to purchase. There is some much information on this site for lifts. Hearing this makes all the difference. I am big into Customer service. I have been talking with other manufactures to decide on which lift. Most of them tell me the wheel base does no apply to there lift. Learning from all of you makes this much easier because it is experience that counts and not sales BS. I am glad this was taken care of. BP did the right thing but in the end I want to make sure I will never need the great customer service or Warranty.

Thank you all. I cant wait to learn more.
:beer::beer:
 
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73blazer

Member
Joined
Sep 29, 2013
Messages
10
Location
The Rustbelt
Well, I take back what I said earlier. I got my new HDS14, installed it...no issues whatso ever...well..they overpainted the wheels on the jacks which I had to free up with some pliers and lots of grease...and the instructions are rather vague at points....(manually lift the assembly to 66" to get ready to string the cables...neat trick! Thanks for telling me that earlier so I woulg have set the cross tubes on some boards so I could pass a strap under it!)....but those are relatively mino issues.

Joetomass, did you have the extended version or regular HDS-14?
The HDS14 I just installed doesn't flex but mabey, mabey, 1/16". I put my 7.5k cummins on it (it is CC LB version. so..it's long), probably more than 7.5k I had 2 tractor implements in the back...(add another 1k probably) I put my 5.5k K5 on (now that's a short WB! 105") ... the motor doesn't have any issue to lift, the runways don't deflect but a very minor , hardly measurable, amount.
My only criticisms are the top plates are just barely, barely big enough to fit on the posts and tightening the little top plate fasteners kept moving the plates around where an edge wouldn't be over the post (give me an extra 1/16 or something!)...and the hardware supplied in alot of cases, like again, the top plates, the washers included weren't big enough to cover the hole/slot diameter, and the nut was bigger than the washer...include better hardware!!

Anyway, I sat there with my laser transit which I used to make all the safety ladders the exact same height and also to check where the runways are with and without a load...they don't move but a very near immeasurable amount.

Anyway, I'm just curious, it's a little unclear (or mabey my reading is bad) if unit you had issues with was the extendo version or the regular version.
 
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c39er

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Mar 23, 2008
Messages
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Location
Seattle, Washington
I have the extended lenth HD14X-TL. Runways are 19 feet long. I have had no noticable flex in the runways even with a Dodge diesel 2500 on a runway jack.
Yes the hardware *****... very cheap soft washers and bolts.
 

oilslick

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Joined
Feb 19, 2011
Messages
1,925
Location
Central illinois
Sort of related, our challenger 15k 4post open front hoist where i work as a wrench was chattering for months and no one was doing anything about it so I called napa where we bought it. They looked at it and said we greased the posts and that was the reason it was chattering. Lube techs cleaned it with no improvement. I listened to this chattering for weeks before stepping in and calling challenger. They were hesitant to let on this was a warranty issue but did so, ours was out by a year, I said its ******* useless to us now just sell us the warranty kit parts . They sent them FedEx for free! Wish I had called them sooner I just assumed our management or original source had done it already. Bottom line is that problems are everywhere it just all about who is fixing these issues when needed.
 

feraldarkness

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May 16, 2014
Messages
1
I have looked into buying one and seeing how some people in here have them here is my question.

Will the open front extended one handle 1 ton crew cab long beds for alignments.

It says it can handle a wheel base of up to 182in, a f350 crew cab long bed according to wikipedia is 174. However, the run ways are 200 in and another shop in town with a 200 inch lift says they cant fit some of them on it.
 

bustdnukles

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Joined
Dec 4, 2013
Messages
71
Location
Naples, Florida
I just bought a 2 post from bendpak. Let me start by saying I built a 32x50 with 6" floor with 4500lb mix and DOT wire which adds 500lb psi to the floor. I told my concrete guy what I intended to do and that the floor in these areas(where I planned on putting the lifts) had to be as flat as possible. He did a great job and when I stood up the columns they where plumb and parallel. Now the fun part, I install the arms and slide them to the center and low and behold, all the arms meet in the center except for the left rear. It is 3/4" lower than the other three! I call THEM and explain my discovery. They say "oh that's not much at all". Shim the post that's off. Here's MY problem. In the instructions they specifically state that both columns should be parallel to each other. I have a real problem with moving a column OUT of plumb in order to make the lift pads equal. In doing so, one carriage would go up straight while the other(after being shimmed) would go up at an angle! I called and emailed with pics then dead silence. I can fix the problem by adding a 3/4" thick block with a 1.3" hole in the middle attached to the drooping arm but I don't think I should have too! On a side note I also picked up a gently used Rotary 10k 2 post and installed it right next to the OTHER one. No shims or anything needed!! So I guess from their silence I'm on my own with this. No big deal, I'll just NEVER buy anything form THEM again. AND this is the 2nd lift as the first one looked liked they dropped it from a plane! The lift I have now isn't AS beat up as the first one but beat up all the same. They did send out some touch-up paint in short order. I guess they think that fixes everything! Their "free shipping" is a joke. The old saying goes, "You get what you pay for". Just my 2 cents for whatever it's worth! This forum is AWESOME!
 

JSK

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Joined
Nov 16, 2007
Messages
432
Location
Southern CA
I just bought a 2 post from bendpak. Let me start by saying I built a 32x50 with 6" floor with 4500lb mix and DOT wire which adds 500lb psi to the floor. I told my concrete guy what I intended to do and that the floor in these areas(where I planned on putting the lifts) had to be as flat as possible. He did a great job and when I stood up the columns they where plumb and parallel. Now the fun part, I install the arms and slide them to the center and low and behold, all the arms meet in the center except for the left rear. It is 3/4" lower than the other three! I call THEM and explain my discovery. They say "oh that's not much at all". Shim the post that's off. Here's MY problem. In the instructions they specifically state that both columns should be parallel to each other. I have a real problem with moving a column OUT of plumb in order to make the lift pads equal. In doing so, one carriage would go up straight while the other(after being shimmed) would go up at an angle! I called and emailed with pics then dead silence. I can fix the problem by adding a 3/4" thick block with a 1.3" hole in the middle attached to the drooping arm but I don't think I should have too! On a side note I also picked up a gently used Rotary 10k 2 post and installed it right next to the OTHER one. No shims or anything needed!! So I guess from their silence I'm on my own with this. No big deal, I'll just NEVER buy anything form THEM again. AND this is the 2nd lift as the first one looked liked they dropped it from a plane! The lift I have now isn't AS beat up as the first one but beat up all the same. They did send out some touch-up paint in short order. I guess they think that fixes everything! Their "free shipping" is a joke. The old saying goes, "You get what you pay for". Just my 2 cents for whatever it's worth! This forum is AWESOME!


Sorry your lift arrived scraped up. The lift shipped from our facility in pristine condition. Shipping companies care less and less these days - no accountability.

If you plumb your columns to a sloped floor, your pads are going to be un-level. The columns need to be parallel and the pads should be as close to level with one another as they can be.

To correct uneven pads, loosen the anchors on both columns then shim the high side column so that it leans INWARD slightly to lower the higher pads HALF THE DIFFERENCE. Next, shim the low side column so that it leans slightly OUTWARD to elevate the lower pads.

• Shim the columns until you get the pads level with one another.
• Check to see how plumb the columns are but don’t be too critical as long as they are PARALLEL.
• To double check that they are parallel, lower the lift to the floor, spread the front arms to full extension so that they are pointing directly at each other. Take a measurement from the center of the left front pad to the center of the right front pad. Let’s call it 12”. Raise the lift to full height and check to make sure the 12” is retained.

THIS IS NOT RECOMMENDED FOR FLOORS THAT HAVE CONSIDERABLE PITCH AND/OR REQUIRE MORE THAN ONE-HALF INCH OF SHIMS.

Let’s assume a subject floor has a one-inch slope east to west with the high side being on the right (east) column. We’ll assume the overall width on our subject floor is 12-feet at outside of base plate for the floor plan. That would be less than 1/8” of slope every foot - easily perceived as a normal floor.

To compensate for the minor slope, there are three options…

• Install the lift directly on the surface and shim only as necessary to plumb the columns. In this case, your lift pads would be one-inch off – right to left. Assuming where your arms are positioned on the vehicle and the distance between pads, that one-inch could translate to dramatically sloped loading.

• Install the high side (right) column directly on the surface and elevate the low side (left) column an additional one inch with steel shim plates and Quikrete. Plumb both as required. In this case, even though the floor is sloped one inch, the columns would be installed plumb and the lift pads would be equal. This may be considered the “correct” way to do it however you now would have 25% less embedment on the anchor bolts assuming longer ones were not purchased, and you would have different pad heights relative to floor surface with respect to vehicles sitting on the floor. You may squeak a lift pad under the right side of the car, but find out the left side pad is too high for your ground hugger.

• Third way as described above – the final outcome being level pads and parallel columns.

Let’s review some engineering calculations assuming a 12,000-pound capacity two-post floor-plate model (with no top beam) – a worst case. A ½” shim on the outside edge (or inside edge) of the base plate would cause the base plate to be at a 1.35-degree angle with respect to the floor. Lifts with smaller base plates more – maybe 1.75 degrees. A shim that thick would adjust the pad height position considerably - at least 2” of vertical movement just on the one column side. That is why in most cases, shims no thicker than 3/16” are all that is ever required to adjust pad height.

Assume a 12K two-post floor-plate model has been shimmed ½” on just one edge of the base plate only. It would be angled about 1.35 degrees based on the dimension of the typically sized base plate. Assume it has an arm that measures 45.1” to the center of the lift pad from the main column centerline when loaded. NOTE: The arm may be longer, but when positioned as it would be during vehicle lifting, the pad would be approximately 45.1” from the main column centerline. The column will also be tilted 1.35 degrees with respect to the vertical. When fully raised, the lift head is 75.6” above the floor and the arms move horizontally 1.78" from their original position. The moment arm has increased from 45.1” to 46.9” which is an increase of 4.0%. Due to the moment arm increasing 4%, the column bending moment arm will also increase by 4 %. Therefore, the moment applied to the column and transmitted to the base plate will increase 4%. A 4% additional moment load would increase the anchor bolt tension load from 2772 lbs to 2882 lbs. A single Wej-It 3/4” anchor bolt embedded 5” deep in 3000PSI concrete would have a rated tension capacity of 12,000 pounds or more. Two post lifts with a top beam would have less of a bending moment penalty due to shimming. Main lift structural components will have be virtually unaffected by this slight increase in moment loading.

Bottom line, raising vehicles not perfectly centered between your columns will add more stress on the column, base plates, and anchors, than shimming out of plumb a degree or two. Either case, the stresses are very minimal. At least on ETL certified lifts or those designed with similar criteria. Two-post lifts rarely need shims greater than 1/4" thick, but you would be surprised what affect even the slightest shimming has on pad height adjustment.

Send me an email.

Like always, we take care of our customers.

[email protected]
 

roaddog359

Well-known member
Joined
Nov 25, 2009
Messages
157
Location
Northwest Indiana
Jeff and Bend pak are both stand up guy and company. It appears they have gone above and beyond here. I spent many emails and phone calls with Jeff discussing lifts before I bought my lift, and 2 rolling jacks. I like the product so well I ordered there newly released go jacks. Only problem is they do not open big enough for my vehicles. Jeff has been trying to fix this for me for some time now. Now if I can just get him to email me back again, I think I am getting lost in his spam box again. And I am trying not to be a pest! LOL.
 

73blazer

Member
Joined
Sep 29, 2013
Messages
10
Location
The Rustbelt
Well, after nearly a year with my HDS14 lift, I don't have any issues whatsoever.
Sure, it doesn't see shop usage, but in the nearly a year I've had I've done 2 transmission jobs, counltess oil changes, rear axle service, countless inspections,tie rod jobs, couple brake jobs, d-shaft service, brake line job, nearly every weekend it's being used, different cars put up on it. Actually, I'm not sure how I got along without this.

The ONLY possible thing I could complain about is I don't like the top plates being just the exact foot print of the top of the column section, for some reason, I'd like to see those just a hair bigger , because they are only held in by little tiny machine screws to locate them and I worry they will move when unloaded and then load won't be spread evenly across the whole section of the column. They haven't moved, so, mabey I'm just paranoid.

Anyway, other than that, which is a pretty minor issue, that thing has worked flawlessly. I'm extremely happy I sprang for the jacks. Those work great too.

No problems with loads or runway deflection. I lift my 7400lbs 2500 Ram Cummins on there without issue.

My biggest complaint is with the Ranger RD18G 18gallon oil drain , the drain pump, the way it attaches to the main can, is, well, pathetic. It wobbles all around in there, seeps, handle hits the can, tube and top pan because it's wobbles so much while you crank, connection seeps, nearly impossible to crank and empty it ... you need three hands, one on the hose, one to crank, one to hold the assembly, and even then, it makes a giant mess.
 
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ggeh

Active member
Joined
Dec 27, 2016
Messages
31
Location
Medford, Wisconsin
Hi to all

I also have a Bendpak HD-14T 4-post lift
I have a different issue with mine. I'm concerned about the columns twisting. The worst one measuring from the back side of the column which has a 1/2 inch difference in the 6" in width. I measured that by using a string around all four columns. I strung the top of the columns and the bottom of the columns. At the bottom a had no gaps in the string to the columns. at the top of the columns I have a 1/2inch gap being the most twisted and the others where a little less. I have been emailing Bendpak and their suggestions were to check the mounting bolts for correct torque and I did, grease the column sliders and I did. I din't get any explanation on why this could be happening. I rechecked the columns for being level with a rotary laser and the base's are all the same height. When the lift is not loaded the locks snap in all at the same time. The steel thickness on my columns is .110, that's less than 1/8inch steel, close to 12gauge steel. Any engineers out there? is that strong enough to hold 14,000lbs 82 inches high? I'm at a loss at this and don't know what to do next. Has any one out there had this twisting issue with your columns?
Thanks Gary
 

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