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165 Quart Igloo Cooler $60

Mundo

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Joined
Oct 29, 2011
Messages
17
No shipping notice, only the order status on Amazon was 'Shipping Soon". Ordered again from Amazon for $37.34 plus $28.25 s/h, this time it's supposed to come from Boat-tec. For $65 still a great deal, let's see what happens.


Got shipping notification with tracking number from Amazon. Supposed to be out for delivery today.
 
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Mundo

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Oct 29, 2011
Messages
17
Got shipping notification with tracking number from Amazon. Supposed to be out for delivery today.

Shipment arrived, it was a small box and said it contained 2 36 qt. igloo coolers, weight felt like one. I refused delivery and contacted Amazon.
 

NCCheesehead

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Dec 23, 2010
Messages
420
Location
NC
I would have accepted shipment then contacted Amazon. They more then likely would have refunded the purchase and to you to "dispose" of the wrong shipment.
 

volpster31

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Nov 19, 2008
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SOUTH JERSEY
got mine from boat-tech today & guess what????? it was a 36 quart one....did a return thru amazon so well see what happens.....this kinda ticks me off because im wondering if this place was like"just ship the 36 qt., maybe they wont return it"
 
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volpster31

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Nov 19, 2008
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well i got a response from boat tech last night and they want me to pay to ship it back and then ill get a refund...my gripe here is that im sure ill be out the shipping cost that i pay so they get it back.....SO i disputed the charge on my credit card and im gonna demand they send me a return label so they have to pay for it.... im usually not a hammer about these kind of things,but i think a "sorry for the mistake" email would have been the right thing to do..
 

Mundo

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Joined
Oct 29, 2011
Messages
17
well i got a response from boat tech last night and they want me to pay to ship it back and then ill get a refund...my gripe here is that im sure ill be out the shipping cost that i pay so they get it back.....SO i disputed the charge on my credit card and im gonna demand they send me a return label so they have to pay for it.... im usually not a hammer about these kind of things,but i think a "sorry for the mistake" email would have been the right thing to do..

If you ordered through Amazon, Amazon will provide you with a return shipping label. Although I refused delivery Amazon still e-mailed me a return shipping label.
 

Trinirider

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Joined
Jan 21, 2011
Messages
12
Location
Trinidad & Tobago
response from boat-tec

I've just looked into this issue and I have noticed that the product number is for a 36 QT cooler, while somehow Amazon had the product listed as a 165 QT cooler. We have a new team member in our shipping department and unfortunately she did not catch the error with the product mismatch prior to shipping and she sent out a 36 quart cooler.

We apologize for any inconvenience to you, the consumer. At this time we do not offer a 165 QT cooler. We will offer you two choices to resolve this product mis-match within the Amazon system:

1) You may keep the 36 QT cooler and we will completely refund the shipping cost that you paid.
2) We will send you a return shipping tag and you can send the product back to us - upon return we will issue a complete refund for the product and the shipping.

Please let us know what you prefer.

Thank you,
Boat-Tec
 

OxJaw

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Joined
May 27, 2012
Messages
697
Location
Medina, Ohio
Thank you for your recent email regarding your order. Unfortunately, this item was listed incorrectly. We apologize for this error on our listing. We are mailing you a prepaid UPS return label to send the product back to us. You will receive a refund for your order upon return. (A refund for the shipping fee on your ordered has been issued at this time). You may reorder the correct item through Amazon.com. (We are unable to process exchanges). Again, we do apologize. Should you require further assistance regarding this matter please do not hesitate in contacting us.

Thank you, Chrissy Brand Variety Consumer Care


Got that email this morning.
 

tomd

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Joined
Apr 8, 2011
Messages
469
just a heads up: Costco has the exact same Igloo 165 qt for $88.

plus you get warranty, etc.
 
OP
R

Ramper

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Nov 30, 2010
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Location
Southern MN
I am going to keep the 36 quart. They let me have it for $25 (total) so it was still a "hot deal".
 

shanker

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Jun 27, 2005
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Portland, TX
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