response from boat-tec
I've just looked into this issue and I have noticed that the product number is for a 36 QT cooler, while somehow Amazon had the product listed as a 165 QT cooler. We have a new team member in our shipping department and unfortunately she did not catch the error with the product mismatch prior to shipping and she sent out a 36 quart cooler.
We apologize for any inconvenience to you, the consumer. At this time we do not offer a 165 QT cooler. We will offer you two choices to resolve this product mis-match within the Amazon system:
1) You may keep the 36 QT cooler and we will completely refund the shipping cost that you paid.
2) We will send you a return shipping tag and you can send the product back to us - upon return we will issue a complete refund for the product and the shipping.
Please let us know what you prefer.
Thank you,
Boat-Tec