After checking a few places to buy some new tires, I came across their site. https://www.4wheelparts.com/ I remember them from the days before the internet and paper catalogs, I believe. I think these were the guys years ago that I ordered a body lift for my Ranger from.
They offered a decent price on a set of BFG All-Terrain A/T KO2 DT tires. Good price, free shipping, $50 off and they pay the taxes. I decided to order from them, take advantage of the free shipping rather than pick up at a store an hour and half away. I would have had the local guy mount/balance as I like and trust his work.
They state to allow 24 hours for order status and tracking information. Almost 48 hours later, it still shows order processing. I get nervous and start searching online reviews. HOLY COW ! There's alot of them and many are 1-2 stars. Delays, not right parts, shipped half orders, shipping used parts, poor customer service, people spending hours on the phone trying to resolve issues, no replies to emails and taking forever to give refunds.
I decided to cut my loss right then and there, I called, no answer, even though it was during listed hours. Until they shipped, my CC company said they could do anything. Later in the evening I get an email,
Thank you for your recent order. We apologize for any inconvenience on the delay of your order.
We are in the process of fulfilling your order. Thank you for your continued patience.
Big big red flag to me and I think here we go. I call, and get a live person. I give my invoice number and he says the tires are back ordered. Then he tells me due to having a PO box, that has caused some delay in shipping. Really, I listed the physical address as the shipping address.
I tell him to cancel the order. Which he does. His reply is that it will take 3-5 days for a return on my CC. I let him know that I'm looking at my CC account online and it shows the charge is still pending, that it should be a problem as I haven't been charged yet and better not be charged.
I then called my CC company advised them the order had been cancelled, to note that on my account and if I was charged it would be a fraudulent charge. She said they would take care of it and sounded like she might be passing some information up the chain on this online vendor.
Buyer beware, if it sounds to be good to be true, it probably is.
They offered a decent price on a set of BFG All-Terrain A/T KO2 DT tires. Good price, free shipping, $50 off and they pay the taxes. I decided to order from them, take advantage of the free shipping rather than pick up at a store an hour and half away. I would have had the local guy mount/balance as I like and trust his work.
They state to allow 24 hours for order status and tracking information. Almost 48 hours later, it still shows order processing. I get nervous and start searching online reviews. HOLY COW ! There's alot of them and many are 1-2 stars. Delays, not right parts, shipped half orders, shipping used parts, poor customer service, people spending hours on the phone trying to resolve issues, no replies to emails and taking forever to give refunds.
I decided to cut my loss right then and there, I called, no answer, even though it was during listed hours. Until they shipped, my CC company said they could do anything. Later in the evening I get an email,
Thank you for your recent order. We apologize for any inconvenience on the delay of your order.
We are in the process of fulfilling your order. Thank you for your continued patience.
Big big red flag to me and I think here we go. I call, and get a live person. I give my invoice number and he says the tires are back ordered. Then he tells me due to having a PO box, that has caused some delay in shipping. Really, I listed the physical address as the shipping address.
I tell him to cancel the order. Which he does. His reply is that it will take 3-5 days for a return on my CC. I let him know that I'm looking at my CC account online and it shows the charge is still pending, that it should be a problem as I haven't been charged yet and better not be charged.
I then called my CC company advised them the order had been cancelled, to note that on my account and if I was charged it would be a fraudulent charge. She said they would take care of it and sounded like she might be passing some information up the chain on this online vendor.
Buyer beware, if it sounds to be good to be true, it probably is.