Sherwin Williams Company has been in business since 1866. And hasn’t become the largest producer of paints and coatings in the United States, and among the largest producers in the world, by selling second-rate products. I have purchased and or specified many thousands of gallons of their products over the past 40 years and have always been pleased with the results. Including the ArmoSeal 1000HS Epoxy that I personally applied to 4,000 square feet of my garage floors 2 1/ 2 years ago. Though I did have some unexpected problems, as I detailed here, they did resolve the issue.
Sherwin Williams has many company stores in and around town with a magnitude of knowledgeable sale personal. Plus a local Industrial Marine Representative that has made a number of house calls to help me select or apply the best product. The results of their products have always been outstanding for me. Plus their products have always been readily available at a minute’s notice. And they have always been very competitively priced. There is nothing more that I can ask of any organization.
Sherwin Williams has become large by purchasing other companies. There are HUNDREDS of other companies that have better products who are alot smaller. In addition, I've NEVER even once met one of their representatives who were more knowledgeable than the average representative from an independant paint dealer.
I appreciate your perspective... and... if it's as broad as mine then we probably know each other. There is alot more that happens on the other side of the counter that you are never going to know. It's like going to buy a car at the car lot. You are going to love the salesguy and think he is a great guy. He's got lots of cars, a good location, greets you at the door, and smiles alot. And, if he buys all of the car lots in town then he'll be the biggest. You're never going to know that he's cheating on his wife, beats his kids, and bullies everyone he knows.
I don't know what business you are in... but... you probably know of companies in your industry that you don't respect due to knowledge you have the the general public does not. It all depends on your vantage point. Most contractors know a competitor who is competitive in price but uses illegal labor, low quality materials, or some other negative thing.That contractor is typically the one that is one of the biggest in town despite the fact that he is screwing the citizens of the town by avoiding paying his fair share of tax by using illegal aliens.
That's the best way I can explain it without having a bully come after me... lol... I'm in this business pretty deep and have alot of knowledge about alot of companies. I've worked for some pretty big companies... and done consulting for some pretty big companies. I've also worked for some small companies and done consulting for ALOT of small paint companies. I've heard more stories from former employees, customers, and suppliers that I can't keep them all straight.
I can't even tell you one bad story about PPG, Mythic, Mobile Paints, ICI, or TNEMEC.
It all depends on your perspective and vantage point.