Bad Experience at HF today

[comedyman809]

I see your located in LI, just out of curiosity which one did you go to?

The one in Hempstead blows..

yeah which one, stay away from hempstead, the locals are not so friendly.
i use the commack one when i puke in my mouth and make the lower price decision to go inside.

 

[allinon72]

I didn't think you could use the 25% off on toolboxes and carts. Plus, an hour wait for a line at HF? You sure about that?

The manager probably could have done more but think of the message it sends when one guy jumps in line. They don't know what you are doing.

 

[3xpendable]

you guys are brutal

Sorry OP hope things start to look up for ya

 

[diggerrick]

Damn - thought I was logged onto Yellow Bullet for a minute.

 

[3rdbuttondown]

They are having a sidewalk sale at the location near my office.

Just friggin pissed.

WTF! Dude I think your skirt is showing.

What is wrong with people, she's going to take care of you.

This reminds me of a power outage a couple of years ago - extented outage across the entire city. One McDonalds with power.

Lady goes through the drive-thru and special orders no pickles or some BS like that..order comes out wrong. She comes into the restrautant demanding free food for her kids - I told her to take Corky and go eat some PB&J! Get a life.

 

[jd_1138]

This reminds me of a power outage a couple of years ago - extented outage across the entire city. One McDonalds with power.

Lady goes through the drive-thru and special orders no pickles or some BS like that..order comes out wrong. She comes into the restrautant demanding free food for her kids - I told her to take Corky and go eat some PB&J! Get a life.

lol. Those people are annoying as _ _ _ _. "I'd like a quarter pounder with no pickles, extra onions, light on the mayo, and then a small hamburger with no ketchup, no pickles, extra mustard................."

If you are behind these people, it adds another 5-10 minutes to your wait time. Just get it the standard way. It's standard because normal people like those ingredients! Onions, pickles, lettuce, tomatos, mayo, bit of ketchup, etc..

 

[3rdbuttondown]

The problem is that it's convenient to his office, they said they'd take care of him and he's still got nothing better to do than log-on and whine about it...

 

[ADSR]

OP, i'm with you. That stuff pisses me right off. My time is worth money. And fuel to get there as well. Their mistake, on my time. They better be making it right on their time when i'm there. All the chill out comments in this thread make me laugh. You guys can handle it any way you like. I'll do the same, as i value my time and money.

 

[ADSR]

The problem is that it's convenient to his office, they said they'd take care of him and he's still got nothing better to do than log-on and whine about it...

They're lucky. I'd would have been not so nice to deal with.

 

[sgrammel]

OP, i'm with you. That stuff pisses me right off. My time is worth money. And fuel to get there as well. Their mistake, on my time. They better be making it right on their time when i'm there. All the chill out comments in this thread make me laugh. You guys can handle it any way you like. I'll do the same, as i value my time and money.

those in glass houses..please throw the first stone..

 

[Lookin4'67Galaxieconv]

Just what makes you so special? Stand in line like everyone else...

Stop being an entitled pain in the ***.

You guys are so full of sh/t. If it happened to you, you'd feel the same way.

(In before the lock )

 

[pattenp]

You think?

Some of these comments on this post show a clear lack of reading comprehension. Scary...

 

[ADSR]

You guys are so full of sh/t. If it happened to you, you'd feel the same way.

(In before the lock )

 

[sgrammel]

HF is a discount retailer..with discount prices comes discount service..so..quit bitching. Check your receipt BEFORE you leave!

I suspect if you were standing in line to buy the original purchase and the manager took some 'other customer' to a 'special' line or gave him cuts in front of you, without knowing why, you would be praising HF customer service? Likely not, you would be complaining about that!

Ever work retail? Give it a try and see how you opinions change.

 

[I van putski]

Throw the cart through their front window

 

[ADSR]

Ever work retail? Give it a try and see how you opinions change.

I don't need to work it, i'm the customer. The company needs to understand that my time is worth money. If they can't understand it, i will make them understand it.

I'm not there to make friends. I'm there to make a purchase from a company who wants my money. They have to earn it.

 

[sgrammel]

I don't need to work it, i'm the customer. The company needs to understand that my time is worth money. If they can't understand it, i will make them understand it.

I'm not there to make friends. I'm there to make a purchase from a company who wants my money. They have to earn it.

thanks you just proved my point! Awesome!

 

[RbrtAWhyt]

Just what makes you so special? Stand in line like everyone else...

+1 on that...

 

[cburnscrx]

WTF! Dude I think your skirt is showing.

What is wrong with people, she's going to take care of you.

This reminds me of a power outage a couple of years ago - extented outage across the entire city. One McDonalds with power.

Lady goes through the drive-thru and special orders no pickles or some BS like that..order comes out wrong. She comes into the restrautant demanding free food for her kids - I told her to take Corky and go eat some PB&J! Get a life.

And if you read the original posters comments his HF situation would be the equivalent of this at McDonalds...

...ordering your meal, paying in cash, and then having them tell you to come back later with your receipt because they don't have any cash in the register right now.

As a former store manager, if I tried to pull the same thing HF just did, and my bosses found out about it...The results would not be pretty. They made the mistake with that transaction, they should fix it...I would have.

 

[NHBandit]

Stop being an entitled pain in the ***.

^^^^^ This. You're pissed because they wanted you to wait in line like everyone else to get the mixup resolved but you don't feel that you were inconsiderate to all the customers standing in line BEHIND you while you had your employees run through multiple sales to get a bigger discount. What an arrogant ****...

 

[metaldad]

Damn - thought I was logged onto Yellow Bullet for a minute.

 

[The Ratchet Man]

No bent rules. I took a few employees with me and rang up each large purchase separatly.

I think a member of your "Super Duper Coupon Clipper Posse" has gone rogue and deliberately sabotaged you. An uprising among the ranks is now imminent.

You sealed the deal when you took the receipt and walked out the door. You finalized the transaction and you chose when it happened. If you caught it while still at the register then I'm sure there wouldn't have been an issue.

The difference between HF and other big box stores is that all Customer Service business is handled at the register and not a separate CS counter. How do you know other folks weren't in line for CS business? Should you be able to cut in front of them too?

 

[monkeyspanners]

I've learnt in life that if you expect things to go perfectly you will only be disappointed, so would take the mistake for what it was (keeping in mind i have made mistakes at work too as i'm sure many of us have...)
Having said that i would also expect them to bend over backwards to sort things out, this would mean making good their mistake before dealing with queuing customers.

 

[Jsf721]

That is the one.

I see your located in LI, just out of curiosity which one did you go to?

The one in Hempstead blows..

 

[Neverfly]

Since I'm a new person on this board, it only makes sense that I should swing by and piss some folks off.

I know how I do business. And if I did business by thinking my customers should relax and get their ******* out of a wad, I'd be out of business.
Maybe that is how you do business... It's not how I do business.

Mistakes happen. That's real life. Guess what the Business man does when he screws up -if he wants to keep a customer?
He does what he can to Make Right and do good business. Period.

For those of you saying other customers would be miffed if they saw a guy getting special treatment- really? Most people would probably not even notice. If anyone did and asked, the manager need only say, "He was dealing with a previous standing order." It's not a big deal.
Is it worth the O.P. yelling at the manager or swinging his fists? No.

So, what is it worth?

It's worth it when you walk into any establishment you bring your greenbacks into and get Crappy Service. You telling me you guys never got snarky responses or attitude from an associate at a store or restaraunt? I have. And it comes back to how I do business. And I'm a jerk because I have a few particularly annoying standards:
-I expect others to do business with me the way I would do it.
-I expect to be treated with dignity and courtesy when I am doing the paying.
-I expect customer service when I am a customer.
These are without exception. They stand. Because of what it is worth...

Insurance companies screwing you over. Businesses screwing you over. Because a lot of people don't want to complain. They fear judgment from others for having the audacity to stand up for themselves. And they stay silent and swallow it down when a business treats them in any manner that is less than standard- or even poorly.
And in so doing, you make it harder on the rest of us who must be louder and more annoying to compel a business or establishment to Make Right by the customer. Because we're the minority, today.

I do agree with some things, though:
-Walking into Harbor Freight was the first mistake.
-It's worth advising the manager on how to properly deal with a customer and even taking it to his boss if he gives you a hard time. It's not worth extra fuss to the point that upper management will think you're batsh*t crazy and ignore your pleas.

There are some things Harbor Freight is good for. I buy from there on occasion... Not Mechanics tools... But like shrink wrap for wiring, for example.
Saying that you pay less there so should expect less in nonsense. They are practicing competitive pricing for one- which includes competitive service. If you're keeping costs down it's because you want customers. So as prices drop, service should increase. That's economics.
For two, Harbor Freight is cheap because the bulk of what they sell is cheap **** made from cheap sulfur laden poorly refined steel manufactured with the exploitation of desperately poor people feeding a small portion of their economy while depriving ours.

If I had my way, we'd be Exporting high demand quality... Not selling out to importing low quality. But I don't get it my way... It ain't Burger King--- because Customer Service went out of style years ago, along with Quality and Pride in craftsmanship.

 

[The Frisco Kid]

You went back on a sale weekend and wanted a "quick" refund? You're shopping at Harbor Freight, not Nordstroms man. They don't make money off of excellent service, they make money selling lots and lots of cheap Chinese **** with passable service at best.


___________________

Posted via tappy tap taparoo.

 

[Lookin4'67Galaxieconv]

It's worth it when you walk into any establishment you bring your greenbacks into and get Crappy Service. You telling me you guys never got snarky responses or attitude from an associate at a store or restaraunt? I have. And it comes back to how I do business. And I'm a jerk because I have a few particularly annoying standards:
-I expect others to do business with me the way I would do it.
-I expect to be treated with dignity and courtesy when I am doing the paying.
-I expect customer service when I am a customer.
These are without exception. They stand. Because of what it is worth...

Insurance companies screwing you over. Businesses screwing you over. Because a lot of people don't want to complain. They fear judgment from others for having the audacity to stand up for themselves. And they stay silent and swallow it down when a business treats them in any manner that is less than standard- or even poorly.
And in so doing, you make it harder on the rest of us who must be louder and more annoying to compel a business or establishment to Make Right by the customer. Because we're the minority, today.

Amen. People on here show a tendency to a herd mentality. It just took a couple of posts from people telling the OP he should sit down and shut up b/c this was the cost of getting low prices to get the piling on to start.

I NEVER take poor customer service lightly. I will make my voice heard in a reasonable way to either the employee or, if need be, management. I know a lot of times it's not the employee's fault there aren't enough of them to give good service, and I never take it out on them. But if an employee is disrespectful and treats me like sh/t, you better believe someone in management will be informed. Poor service shouldn't be accepted no matter what the venue.

 

[Neverfly]

Amen. People on here show a tendency to a herd mentality. It just took a couple of posts from people telling the OP he should sit down and shut up b/c this was the cost of getting low prices to get the piling on to start.

I NEVER take poor customer service lightly. I will make my voice heard in a reasonable way to either the employee or, if need be, management. I know a lot of times it's not the employee's fault there aren't enough of them to give good service, and I never take it out on them. But if an employee is disrespectful and treats me like sh/t, you better believe someone in management will be informed. Poor service shouldn't be accepted no matter what the venue.

From another patron/customer- thank you for doing your part.

 

[chevyguy377]

My opinion on customer service is this
You want customer service dial a 1 800 number
If that doesn't work keep tiring until someone
Gives a ****

I don't work in retail and as far as small
Mistakes like 30 buck I Chaulk it up as a learning
Experience and move on in life I don't need
To waste my time in life complaining about services

 

[chevyguy377]

Make a mistake tiring=dialling from previous post

 

[kythri]

The problem is, the guy didn't get poor customer service.

A mistake happened (not the OP's fault, but, quite frankly, a mistake that could have been rectified immediately had the purchaser been paying attention when the cart rang up at $200 instead of $170). The manager was, by the OP's own statement, willing to make it right, but wasn't going to displace a bunch of customers already waiting in line during a rush, and rightfully so.

That's not any kind of refusal to fix the issue, as some have insinuated or outright said, and it's not poor customer service, it's just not optimal to the OP.

Get in line, wait your turn, or come back later.

Or, be unreasonable, impatient, and post on the Internet.

One of these will get you your $30 back more quickly and with less drama than another.

 

[PugetDude]

Update.

Hopefully by now the OP got his $30.00 back, and to make him happy:

HF refunded his entire transaction and issued him a wheelbarrow full of unrestricted 25% off coupons for him and all his employees.

HF Register Clerk was fired, Store Manager executed by firing squad. Regional Manager re-assigned, VP of Store Operations forced into early retirement.

Lunch with the HF CEO, who delivers a tearful personal apology.

OP issued a free lifetime pass that enables him to go to the front of any line, at any HF store, anywhere, at any time, for any reason, regardless of who is in front of him.

Meanwhile:

OP discovers the cart is 1/2" out of square, drawers stick, paint has runs, and the wheels aren't round. Since he didn't buy the $49.99 extended warranty at the register and technically it still works, he's out of luck. Posts on GJ about his horrible HF experience, generates 6 pages of snarky replies.

 

[X1 Mike]

I think a member of your "Super Duper Coupon Clipper Posse" has gone rogue and deliberately sabotaged you. An uprising among the ranks is now imminent.

You sealed the deal when you took the receipt and walked out the door. You finalized the transaction and you chose when it happened. If you caught it while still at the register then I'm sure there wouldn't have been an issue.

The difference between HF and other big box stores is that all Customer Service business is handled at the register and not a separate CS counter. How do you know other folks weren't in line for CS business? Should you be able to cut in front of them too?

+1

Not only is the customer not always right, sometimes they aren't worth having at all. This guy goes and gets all kinds of discount and cuts the margin of the store way down then has the nerve to get on the internet and badmouth the store that gives him extra discounts. If I was at the register and seen the coupon posse coming through I would not allow the multiple discounts. You may have been following the rules but you were breaking the spirit of the rules. These tools are for you they are all essentially one purchase but you worked the system so you could get what you wanted, congrats to you.

 

[ChevyEFI]

This thread establishes a good reason to not commute or shop during peak population times.

 

[BlksnshN]

The people working at HF are probably making $8/hr or less and deal with self entitled, "customers are always right" idiots all day long. I'm guessing they don't give a **** about your 25% off coupon.

 

[jjjrmx5]

Throw the cart through their front window

LOLZ.

Decades ago in my angry days I used to frequent a Wendy's several times a week for lunch.

Would ask for fries and a bacon cheeseburger with lettuce and mayo, NO tomato at the drive thru.

Would pull forward after paying and checking my order.

I'd often find a tomato slice (or 2) on my burger and thusly fling it at that point at the dining room tinted window on the outside only to see it stick, glance off or, usually make a big mess.

Took only a week or two before they knew "no tomatoes" meant "NO tomatoes".

 

[X1 Mike]

LOLZ.

Decades ago in my angry days I used to frequent a Wendy's several times a week for lunch.

Would ask for fries and a bacon cheeseburger with lettuce and mayo, NO tomato at the drive thru.

Would pull forward after paying and checking my order.

I'd often find a tomato slice (or 2) on my burger and thusly fling it at that point at the dining room tinted window on the outside only to see it stick, glance off or, usually make a big mess.

Took only a week or two before they knew "no tomatoes" meant "NO tomatoes".

Thanks for sharing, personally I'd be too embarrassed to admit to that kind of behavior.

 

[Jsf721]

Guys we can agree to disagree. If my employee handled the transaction like this at my company I would be sitting with him while he was writing a apology to one of my customers. I guess I have a higher bar for customer service.

Yes I know HF is what it is, I waited on that line to buy everything, waiting again was not happening. I got this taken care of in one more trip than I wanted to and I will survive.

If you think HF dealt with this correctly fine your opinion. I disagree.

Enjoy your weekend.

 

[jayoldschool]

LOLZ.

Decades ago in my angry days I used to frequent a Wendy's several times a week for lunch.

Would ask for fries and a bacon cheeseburger with lettuce and mayo, NO tomato at the drive thru.

Would pull forward after paying and checking my order.

I'd often find a tomato slice (or 2) on my burger and thusly fling it at that point at the dining room tinted window on the outside only to see it stick, glance off or, usually make a big mess.

Took only a week or two before they knew "no tomatoes" meant "NO tomatoes".

I'm sure they also learned "no tomato guy's" order meant extra spit/boogers/*** wipe.

 

[Lookin4'67Galaxieconv]

I'm sure they also learned "no tomato guy's" order meant extra spit/boogers/*** wipe.

Damnit, you beat me to it!