Bendpak
- Thread starter JoeMX82
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Handyandy23
Well-known member
Re: Bendpak is seriously ****!
Maybe I'm reading too much between the lines, but seems like OPer is suggesting this is a used lift because the plug is stripped. I would think if it's the head that's stripped (and not the threads), that could just as easily be stripped from over-torquing or mis-installing the first time at the factory.
Still doesn't make it right, but I wouldn't go as far as to suggest this is the company trying to be dishonest or sell something used as new. Just shipping damage and a QC issue on the plug head.
Maybe I'm reading too much between the lines, but seems like OPer is suggesting this is a used lift because the plug is stripped. I would think if it's the head that's stripped (and not the threads), that could just as easily be stripped from over-torquing or mis-installing the first time at the factory.
Still doesn't make it right, but I wouldn't go as far as to suggest this is the company trying to be dishonest or sell something used as new. Just shipping damage and a QC issue on the plug head.
Re: Bendpak is seriously ****!
For clarity the reasons think this lift might have been used is due to wear that looks very different from shipping damage. Examples. Worn paint where motor mounts on column, not scratches. Deep grooves exactly where runways hit cross members and also heavy marks where ramps meet runway. At first I thought it was just shipping damage but once I saw how it lined up when assembled I became suspicious. Finally the stripped bolt and damaged threads on the ladder bars was just too much. I doubt BP is dishonest, but perhaps some poor QC and processes had a refurbished lift sent to me. Thanks.
For clarity the reasons think this lift might have been used is due to wear that looks very different from shipping damage. Examples. Worn paint where motor mounts on column, not scratches. Deep grooves exactly where runways hit cross members and also heavy marks where ramps meet runway. At first I thought it was just shipping damage but once I saw how it lined up when assembled I became suspicious. Finally the stripped bolt and damaged threads on the ladder bars was just too much. I doubt BP is dishonest, but perhaps some poor QC and processes had a refurbished lift sent to me. Thanks.
Jeepster04
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Re: Bendpak is seriously ****!
Glad they are trying to make it right. If youre reading this bendpak, trying to make things right is what makes a business... I was very interested in the outcome.
Not sure if it will ever happen but someday I imagine Ill have a bendpak lift in my garage. I've even got a 'secret' savings just for buying one someday...
Glad they are trying to make it right. If youre reading this bendpak, trying to make things right is what makes a business... I was very interested in the outcome.
Not sure if it will ever happen but someday I imagine Ill have a bendpak lift in my garage. I've even got a 'secret' savings just for buying one someday...
Augus7us
Well-known member
Re: Bendpak is seriously ****!
I get what you are saying and would agree with you, except I've never owned or used a lift and just from reading this site, I can tell you bendpak has a few issues they need to resolve if they want to keep getting new business. In fact I'm thankful for these threads, otherwise I may not know about these issues and fall prey to them myself.
Once my shop is done I plan on getting a lift. Based on what I have read on here, as others have stated, bendpak is probably not going to be on my shortlist as of now.
That and I would be pissed and possibly rant in a post on here if I spent 4000+ on a brand new "anything" and I could not tell if it was used or just banged up in shipping. Do better Q/C, change freight carriers, use better packing material. Do something or die out.
My 2 cents...
-Clint
I get what you are saying and would agree with you, except I've never owned or used a lift and just from reading this site, I can tell you bendpak has a few issues they need to resolve if they want to keep getting new business. In fact I'm thankful for these threads, otherwise I may not know about these issues and fall prey to them myself.
Once my shop is done I plan on getting a lift. Based on what I have read on here, as others have stated, bendpak is probably not going to be on my shortlist as of now.
That and I would be pissed and possibly rant in a post on here if I spent 4000+ on a brand new "anything" and I could not tell if it was used or just banged up in shipping. Do better Q/C, change freight carriers, use better packing material. Do something or die out.
My 2 cents...
-Clint
I'm obviously biased... Bendpak is a sponsor.
That being said, I've used A LOT of their lifts and have never had any issues with them what so ever.
That being said, I've used A LOT of their lifts and have never had any issues with them what so ever.
I think JOE is just frustrated all together which is understandable. We have all been there. I think we should just wait and see how Bendpak handles the situation. My gut tells me they will make it right. I don't have any experience with Bendpak or a NEW lift. I bought a used Challenger CL10 with scratches and some parts needed a little working but overall im happy with it and the price I paid reflects that. Im curious to see how this turns out , but in the end Im sure it will get figured out. Good luck and keep us posted.
Re: Bendpak is seriously ****!
They should at least be packing the lifts to minimize damage. You're not going to protect a lift from forklifts stabbing through the side but at minimum stuff should have one layer of padding and be within the bounds of the pallet it's on.
They should at least be packing the lifts to minimize damage. You're not going to protect a lift from forklifts stabbing through the side but at minimum stuff should have one layer of padding and be within the bounds of the pallet it's on.
Here's just a small example of the damage to my lift from shipping. Yes, it can be touched up, but it'll still be a noticeable touchup. You can see how thin and chintzy the cardboard on the outside is. This damage was from the inside where two metal pieces were rubbing against each other with no packing material in between.
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WaterBoyz
Well-known member
I had no major issues with scratches on my HD-9 I installed late last year. I have already written my experience of the self-install here in GJ.
As someone already said, because they sell many more units than other companies that will cause any issue to appear to be out of whack. Since there is no database of units sold vs issues that are publically available then issues have to be adjusted for volume on the fly.
I've loaded and unloaded trucks so I know exactly what happens.
I did see that the VP of Bendpak has reached out to the OP.
As someone already said, because they sell many more units than other companies that will cause any issue to appear to be out of whack. Since there is no database of units sold vs issues that are publically available then issues have to be adjusted for volume on the fly.
I've loaded and unloaded trucks so I know exactly what happens.
I did see that the VP of Bendpak has reached out to the OP.
wssix99
Well-known member
My 4 posters are just like this, except my damage was a little less. (Maybe I'm more fortunate being in a major City with fewer stops to share by the shipper?)
This is from loss of cardboard around this area. The uprights are loose and rubs around the inside of the main ramps during shipping. (BendPak's shipping scheme is not so good here...)
This is from the steel end frames that hold the package together. They are welded together with scrap angles and are irregular. Life is like a box of chocolates... (BendPak's shipping scheme is not so good here...)
I didn't see this picture, but all of mine were gummed up with paint and I had to chase the threads.
... Then the shipper does the rest with their forklift. Some is malicious. Some is incompetence. Some is honest mistakes because BendPak doesn't make the shipping/lifting warnings on the package prominent enough.
BendPak calls this out on their web site - if you want a pristine lift; spring for one's own private flat bed to ship direct.
This is from loss of cardboard around this area. The uprights are loose and rubs around the inside of the main ramps during shipping. (BendPak's shipping scheme is not so good here...)
This is from the steel end frames that hold the package together. They are welded together with scrap angles and are irregular. Life is like a box of chocolates... (BendPak's shipping scheme is not so good here...)
I didn't see this picture, but all of mine were gummed up with paint and I had to chase the threads.
... Then the shipper does the rest with their forklift. Some is malicious. Some is incompetence. Some is honest mistakes because BendPak doesn't make the shipping/lifting warnings on the package prominent enough.
BendPak calls this out on their web site - if you want a pristine lift; spring for one's own private flat bed to ship direct.
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Verado1250
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I purchased a Bendpak 10k lb. symmetrical 2 post last year, new. It was beyond belief how scratched up it was. In some places, down into the metal. The stickers were even scratched. The welded on hose clamps inside the posts were welded crooked, and had to be bent to get the hoses in. That being said, Bendpak did their best to make things good for me and were polite/cordial about it. They sent me plenty of paint, new stickers, and for my time, they included 2 safety stands, extra set of new top pads/covers, and 4 tall extensions. Quite a lot of moneys worth of accessories. Yes, I had to sand the scratches out and paint them, but, as others have said, it's a shop not a museum. Knowing what I know now, and I've been asked would I ever buy another one? Yes. Spending 3k for a lift and having it delivered with obvious damage is un-nerving, but in the end, I would have spent more time re-packing it up and dealing with the shippers than just getting the sander out and a few cans of paint. None of the cosmetic issues harmed the overall functionality of what I use it for. However, if it was a used lift that they tried dumping on me, that would change my thoughts.
Re: Bendpak is seriously ****!
Very accurate summary of the situation. Well done.
You have a problem on Saturday, and get a response Monday morning at 8:05. I agree, terrible customer service.
Very accurate summary of the situation. Well done.
pennsylvaniaboy
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Re: Bendpak is seriously ****!
While kudos to bendpak for "customer service" one should not have to walk thru all these hoops foa new product. I would be pissed if I dropped that much coin on a new product, just to get something damaged. I could care less if the customer service after the sale is great, i shouldnt have to call you for touch up paint, repair parts, replacement parts, etc on a NEW product. Seriously, it is as if they count on 75%+ of their customer to be like the people in this thread and fix it themselves of say "eh it's only scratches" and then turn a profit for a sub par product and handling...And then get all the praises for the other 25% of customers that they give "great customer service" to. .....what a joke.
While kudos to bendpak for "customer service" one should not have to walk thru all these hoops foa new product. I would be pissed if I dropped that much coin on a new product, just to get something damaged. I could care less if the customer service after the sale is great, i shouldnt have to call you for touch up paint, repair parts, replacement parts, etc on a NEW product. Seriously, it is as if they count on 75%+ of their customer to be like the people in this thread and fix it themselves of say "eh it's only scratches" and then turn a profit for a sub par product and handling...And then get all the praises for the other 25% of customers that they give "great customer service" to. .....what a joke.
Jeepster04
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MarlynOC
Well-known member
A lot of problems posted but good service should be posted as well. I know the squeaky wheel get the grease but to be fair to the company. How many received their units in great condition? I ordered a Quickjack from Bendpac in 2017, came packed well with no dings dents or problems.
I just uploaded a pic of the motor mount and curious if you still think that is from shipping. It even looks more worn exactly where the bolts go through and then the whole piece is worn down but everything around the mount is in good shape. Just curious to get your perspective
Re: Bendpak is seriously ****!
From everything I've ever seen, I'm guessing most people are getting mildly scratched up units but only a small percentage are getting truly damaged/faulty stuff.
+1 to this!
From everything I've ever seen, I'm guessing most people are getting mildly scratched up units but only a small percentage are getting truly damaged/faulty stuff.
This is so true about a lot of things.... BendPak included. You get something that is nice and you use it, nothing else said, but the first time something comes across the table with a scratch or dent we tend to blow up the interweb.
I got my BendPak 5 years ago and it came with a scratch.... looked like shipping damage to me. Something that heavy and odd shape I expect something to be not so perfect. I also received a can of paint with my lift. I sanded and painted the two spots. All said and done it was just part of the build. Up to today I have never had a problem with my lift. I WILL buy another BendPak. I think they are great lifts for the money I have invested in it.
Can't see the pic Joe....
Yeah, that's all shipping damage for sure. My lift had about 9 or 10 different spots like that. The worst was a 1/8" deep gouge about 2" long that actually curled up the steel.
barnee
Well-known member
Re: Bendpak is seriously ****!
Just got my lift a few months ago and was offered flatbed service or common carrier. For flatbed you had to wait until they had a full load, and then wait until the truck made it by your area. For common carrier they have freight companies pick it up, and it could be unloaded and reloaded a few times depending on the common carriers distribution network.
Since I'm on the east coast I opted for flatbed, and while it took a few weeks longer to get my lift it showed up without any noticeable scratches or damage.
The only defect was an over-weld that was preventing a bolt from fully seating, but the installer drilled it out. Also had a little wobble initially which has gone away with use.
Just got my lift a few months ago and was offered flatbed service or common carrier. For flatbed you had to wait until they had a full load, and then wait until the truck made it by your area. For common carrier they have freight companies pick it up, and it could be unloaded and reloaded a few times depending on the common carriers distribution network.
Since I'm on the east coast I opted for flatbed, and while it took a few weeks longer to get my lift it showed up without any noticeable scratches or damage.
The only defect was an over-weld that was preventing a bolt from fully seating, but the installer drilled it out. Also had a little wobble initially which has gone away with use.
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Re: Bendpak is seriously ****!
I didn't even know that was an option when I ordered mine. It came freight and it still took 2.5 months...
I didn't even know that was an option when I ordered mine. It came freight and it still took 2.5 months...
wssix99
Well-known member
+1. That's just normal rash from rubbing during shipping. I think this unit just took a beating from the shipper and the receiver. The bracing on the packaging is sturdy, but it can't stand forklift abuse. Once the hack loosens up, stuff starts rubbing.
I made a mistake by leaving my lift for almost a week with the shipping company before I picked it up at the terminal. When I arrived, I witnessed how they operated on the cross dock and moved the lift around. It was very ugly...
The TV shows must get their pretty & pristine lifts via flatbed. The rest of us have to slum it.
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WaterBoyz
Well-known member
Re: Bendpak is seriously ****!
Mine started out on a flatbed. Not sure went it got put into a van trailer but that is how mine arrived. I'm also on the East Coast.
I probably added a scratch or two while getting it unloaded without any motorized equipment. Used a pallet jack and a 2-ton engine hoist.
Mine started out on a flatbed. Not sure went it got put into a van trailer but that is how mine arrived. I'm also on the East Coast.
I probably added a scratch or two while getting it unloaded without any motorized equipment. Used a pallet jack and a 2-ton engine hoist.
That does not look like the motor has been mounted, Just looked like abrasion from shipping since it is a plate that sticks out.
If the motor or plate has been used you should see some signs of nut or bolt spun on it.
The yellow ramps, if you even drive on it once on and off there would be obvious tire marks.
If the motor or plate has been used you should see some signs of nut or bolt spun on it.
The yellow ramps, if you even drive on it once on and off there would be obvious tire marks.
Yet another pic.
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My ramps are blue, but they too had a somewhat odd "dark look" in a few places. My lift was definately new and I assumed it was something in the powder coat process. Yours don't appear driven on to me.
As pleased as I have been with my HD9, as mentioned above...it did have a some scuffs when taken from it's packaging. It annoyed me and I had to remind myself that it's a service lift, not a Ferrari. It's likely to get dirty, marked, etc from use. I'm careful with my stuff...and mine did. In the end, I touched up the few spots on mine and moved on.
I was fortunate to have friends with a forklift and a rollback who accepted the delivery at their place of business, then rolled the package on dollys into my garage.
I'm glad BendPak is working with the OP, as I expected they would, Glad to hear the final resolution.
Brent T
Well-known member
I tend to be pretty picky, but what I see in all the pics doesn't look that bad. If I bought a lift as a garage ornament, I guess I'd want it to be perfect. It's a piece of heavy equipment that's designed to lift your car. Other than one stripped plug, there's nothing else wrong except some superficial scratches. I'd touch up the scratches and start using it, but that's just me.
Does bendpak show up with any card board like this ?
I have not seen people complain about atlas lifts arrival conditions.
No, that looks like a MUCH better job of packaging.
lilscorpion
Well-known member
Buggered up threads doesn’t mean that the lift is used. It’s possible the threads were used in some way during the assembly and/or fabrication process. If a boy was used in a fixture of some kind I’m sure it was driven in and removed with an impact...a little burr is all you need to make unhappy threads. The operator may not have even noticed.
Without better understanding the fab, assembly, storage process, and shipping (loading, transport, unloading) it’s impossible to know if the used finish is actually from customer use or if this one lift happened the be assembled a time or two as they worked through a finish issue in fab, stored on the bottom of the pile for months or longer, been forked a time or two as they moved it around in storage waiting to be the one to go out the door, received a bump or two when being loaded...etc
One thing that is for sure is BP customer Service doesn’t know any of the above either. The history of your lift is likely unknown. All they have is what you’ve sent pics of. It could be the anomaly. If it were sent to me I’d be bummed just like you are and I’d work through it because that’s all I could do. I’d accept touchup paint and grumble and be irritated at dirty/poorly painted ramps. The scratches would probably not bug me much if I had touch up paint.
I’m a tool guy and I buy nice tools. It’s not too much to expect that they come out of the box nice but sometimes they don’t.
Without better understanding the fab, assembly, storage process, and shipping (loading, transport, unloading) it’s impossible to know if the used finish is actually from customer use or if this one lift happened the be assembled a time or two as they worked through a finish issue in fab, stored on the bottom of the pile for months or longer, been forked a time or two as they moved it around in storage waiting to be the one to go out the door, received a bump or two when being loaded...etc
One thing that is for sure is BP customer Service doesn’t know any of the above either. The history of your lift is likely unknown. All they have is what you’ve sent pics of. It could be the anomaly. If it were sent to me I’d be bummed just like you are and I’d work through it because that’s all I could do. I’d accept touchup paint and grumble and be irritated at dirty/poorly painted ramps. The scratches would probably not bug me much if I had touch up paint.
I’m a tool guy and I buy nice tools. It’s not too much to expect that they come out of the box nice but sometimes they don’t.
kozmic0
Member
barnee
Well-known member
Here's how my HD-7 showed up in September.
My installer received the lift from the flatbed service and had his own flatbed/rollback to bring it to my house.
I purchased the lift directly from bendpak (not an authorized reseller) and had it installed by a bendpak certified installer.
My installer received the lift from the flatbed service and had his own flatbed/rollback to bring it to my house.
I purchased the lift directly from bendpak (not an authorized reseller) and had it installed by a bendpak certified installer.
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JSK
Well-known member
Sorry for taking so long to respond. Been doing trade-show duty.
Every heavy-equipment manufacturer has their bouts with freight damage. I wish we could put each of our products in kryptonite packaging, but as many of you have come to realize, even kryptonite would barely survive if handled by today’s freight carriers with their we-barely-care attitudes. Some USA regions suffering more claims than others.
As others have said, BendPak ships many times more lifts per month than most all of the world’s lift suppliers – even when combined. And while 99.98% of the lifts arrive with no freight damage, occasionally a customer will receive a lift with scratches and abrasions. In most cases, included touch-up paint suffices.
We, like all other lift manufactures, do wrap, wrap, then wrap some more our lifts in heavy cardboard and shrink-wrap and it still seems barely enough protection. Why don’t we ship everything in a sturdy wooden crate you ask? We can, but it would raise our price about $175.00 per lift and that just might persuade some of you to go else ware. We do offer a wooden crate shipping option, but less than 1% of buyers opt to pay for the special packaging service.
Are we going to ignore the problem and simply blame it in economics? No we are not. One thing BendPak has never done is sit on our hands. We always do our utmost to respond to changing market conditions (whatever it is), not because we have to, but because we want to continually improve. We want to make sure our customers are proud to own a BendPak.
A good example of our always-evolving mindset is the way our HD-9 series four-post lifts are now being packaged. PHOTOS BELOW. The runways are now sandwiched together and clamshell’ed allowing the internal cavity of the runways to encase the other large components. Each runway is then individually wrapped then boarded up with plywood. The four posts are also individually wrapped then secured on top of the lower bundled runways. After introducing this new packaging method just three months ago, we have seen significant reduction in scratches and abrasions. It might be too early to tell, but so far real promising.
Every heavy-equipment manufacturer has their bouts with freight damage. I wish we could put each of our products in kryptonite packaging, but as many of you have come to realize, even kryptonite would barely survive if handled by today’s freight carriers with their we-barely-care attitudes. Some USA regions suffering more claims than others.
As others have said, BendPak ships many times more lifts per month than most all of the world’s lift suppliers – even when combined. And while 99.98% of the lifts arrive with no freight damage, occasionally a customer will receive a lift with scratches and abrasions. In most cases, included touch-up paint suffices.
We, like all other lift manufactures, do wrap, wrap, then wrap some more our lifts in heavy cardboard and shrink-wrap and it still seems barely enough protection. Why don’t we ship everything in a sturdy wooden crate you ask? We can, but it would raise our price about $175.00 per lift and that just might persuade some of you to go else ware. We do offer a wooden crate shipping option, but less than 1% of buyers opt to pay for the special packaging service.
Are we going to ignore the problem and simply blame it in economics? No we are not. One thing BendPak has never done is sit on our hands. We always do our utmost to respond to changing market conditions (whatever it is), not because we have to, but because we want to continually improve. We want to make sure our customers are proud to own a BendPak.
A good example of our always-evolving mindset is the way our HD-9 series four-post lifts are now being packaged. PHOTOS BELOW. The runways are now sandwiched together and clamshell’ed allowing the internal cavity of the runways to encase the other large components. Each runway is then individually wrapped then boarded up with plywood. The four posts are also individually wrapped then secured on top of the lower bundled runways. After introducing this new packaging method just three months ago, we have seen significant reduction in scratches and abrasions. It might be too early to tell, but so far real promising.
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That packaging looks infinitely better than what my xpr10-axls showed up in. If it ever did have plastic wrap, the freight company did a damn good job of removing it, because there was none to be found when it arrived. Just mangled shreds of thin cardboard and straps that had loosened to the point the boxes holding the pump and hardware could have easily fallen off.
To give credit where it is due, the shipping damage was the singular problem I had with my lift. All the parts were there, in working order, install went perfect with easy to read directions, and it functions perfectly as well.
What I learned from the experience is that documenting shipping damage with the freight company is meaningless. You either accept the delivery with said damage or you refuse it. They will not do anything to remedy the situation once you accept delivery.
To give credit where it is due, the shipping damage was the singular problem I had with my lift. All the parts were there, in working order, install went perfect with easy to read directions, and it functions perfectly as well.
What I learned from the experience is that documenting shipping damage with the freight company is meaningless. You either accept the delivery with said damage or you refuse it. They will not do anything to remedy the situation once you accept delivery.