Bendpak

[Ign]

JSK is right. I ship a fair bit of stuff freight and the companies seem to not only not care but in several cases I swear they STRIVE to damage the shipments.

Anyway my XPR-10XC arrived in quite good condition back in '09, but then again freight from CA to CO is relatively short haul. Only took about 3 days.

The instructions were horrendous though. If they haven't improved in the past ten years, here's a tip for Bendpak - there's a thing known as TECHNICAL WRITERS LOL.

 

[protegeV]

JSK is right. I ship a fair bit of stuff freight and the companies seem to not only not care but in several cases I swear they STRIVE to damage the shipments.

Anyway my XPR-10XC arrived in quite good condition back in '09, but then again freight from CA to CO is relatively short haul. Only took about 3 days.

The instructions were horrendous though. If they haven't improved in the past ten years, here's a tip for Bendpak - there's a thing known as TECHNICAL WRITERS LOL.

What I will say about the instructions is that everything you need to know to install was there, it just wasn't the cohesive or in the correct order necessarily. Apply a bit of common sense and flip back and forth a few pages and it's not that bad.

 

[datadavid]

I can buy a nice coffin to bury myself in for less than 100$

Sorry for taking so long to respond. Been doing trade-show duty.

Every heavy-equipment manufacturer has their bouts with freight damage. I wish we could put each of our products in kryptonite packaging, but as many of you have come to realize, even kryptonite would barely survive if handled by today’s freight carriers with their we-barely-care attitudes. Some USA regions suffering more claims than others.

As many have said, BendPak ships many times more lifts per month than most all of the world’s lift suppliers – many combined. And while 99.98% of the lifts arrive with no freight damage, occasionally a customer will receive a lift with scratches and abrasions. In most cases, included touch-up paint suffices.

We, like all other lift manufactures, do wrap, wrap, then wrap some more our lifts in heavy cardboard and shrink-wrap and it still seems barely enough protection. Why don’t we ship everything in a sturdy wooden crate you ask? We can, but it would raise our price about $175.00 per lift and that just might persuade some of you to go else ware. We do offer a wooden crate shipping option, but less than 1% of buyers opt to pay for the special packaging service.

Are we going to ignore the problem and simply blame it in economics? No we are not. One thing BendPak has never done is sit on our hands. We always do our utmost to respond to changing market conditions (whatever it is), not because we have to, but because we want to continually improve. We want to make sure our customers are proud to own a BendPak.

A good example of our always-evolving mindset is the way our HD-9 series four-post lifts are now being packaged. PHOTOS BELOW. The runways are now sandwiched together and clamshell’ed allowing the internal cavity of the runways to encase the other large components. Each runway is then individually wrapped then boarded up with plywood. The four posts are also individually wrapped then secured on top of the lower bundled runways. After introducing this new packaging method just three months ago, we have seen significant reduction in scratches and abrasions. It might be too early to tell, but so far real promising.

 

[pbon]

That one looks great compared to mine.

 

[kozmic0]

After introducing this new packaging method just three months ago, we have seen significant reduction in scratches and abrasions. It might be too early to tell, but so far real promising.

JSK,

Will first say that I believe the new HD-9 that I received was definitely packaged well with one exception, if I am providing critical feedback.

On one end of the bundle, you use four bolts, but on the other end, you only use two, and unfortunately, the end with only two bolts is the "heavy end" (or should I say, "heavier" end? lol). This being the case, the freight guys are forking it from the end with only two bolts. To see the result, you might be able to see the lean at the far end of the pic I previously posted on the page before? Please also note that nothing was actually damaged, but the welds on the braces at that end were barely holding on when I got it, and if they had indeed broken, moving the bundle would have been a major pain!

Other than that, I would suggest that the instructions be altered slightly to better call out how to route the cables for the cable slack safety lock pulleys - I do see the instruction in there (actually, if I recall there's just a pic?), but somehow I completely missed the proper cable routing (in front of, rather than behind, those safety lock pulleys). You can imagine my initial dismay, when I raised the runways all the way up, only to find they would not go down...

Anyhow, once I figured out what was wrong, it was simple enough to slightly raise and support the weight of each corner with a shop crane, then re-route each cable to hold the slack safeties open.

So far, loving the lift!

 

[PowdercoatMan]

10 years ago I bought 5 Bendpak lifts for my shop. Four 4-poster, and one full rise scissor lift (SP7).

One of the 4 post lifts had a damaged hinge pipe on the end of the ramp. I called the distributor and after a bit of negotiating, they sent me a $600 transmission jack. Using a torch and a hammer, I had it fixed in minutes.

I don't recall if I had scratches ..... I guess I don't care about that on a working tool that I will use and abuse..... My scissor lift has so much paint on it now you can't tell it was blue

That said, I have had zero issues with all 5 lifts. They make a quality product and way better than the cheap ones my buddies have. The posts are larger and they go up and down faster than what they have.

Glad Bendpak is taking care of you !!

Doug

 

[Ign]

10 years ago I bought 5 Bendpak lifts for my shop. Four 4-poster, and one full rise scissor lift (SP7).

One of the 4 post lifts had a damaged hinge pipe on the end of the ramp. I called the distributor and after a bit of negotiating, they sent me a $600 transmission jack. Using a torch and a hammer, I had it fixed in minutes.

I don't recall if I had scratches ..... I guess I don't care about that on a working tool that I will use and abuse..... My scissor lift has so much paint on it now you can't tell it was blue

That said, I have had zero issues with all 5 lifts. They make a quality product and way better than the cheap ones my buddies have. The posts are larger and they go up and down faster than what they have.

Glad Bendpak is taking care of you !!

Doug

Oh no dude you're mistaken. Haven't you read the fearful posts of if you cut or grind or weld on the lift it is going to collapse precisely when a large group of school children are standing under a CCLB on the lift?

Fear is fun.....

some of the crying is reminiscent of my dad who will circle a parking lot for minutes to get the best parking place. OTOH I park further out and walk into the store.

My dad gets the better parking place (immaculate lift) but I get into the store first (get to start using my lift sooner).

 

[ItsNemo]

Oh no dude you're mistaken. Haven't you read the fearful posts of if you cut or grind or weld on the lift it is going to collapse precisely when a large group of school children are standing under a CCLB on the lift?

Fear is fun.....

some of the crying is reminiscent of my dad who will circle a parking lot for minutes to get the best parking place. OTOH I park further out and walk into the store.

My dad gets the better parking place (immaculate lift) but I get into the store first (get to start using my lift sooner).

You're not buying a parking spot...

 

[WaterBoyz]

JSK is right. I ship a fair bit of stuff freight and the companies seem to not only not care but in several cases I swear they STRIVE to damage the shipments.

Anyway my XPR-10XC arrived in quite good condition back in '09, but then again freight from CA to CO is relatively short haul. Only took about 3 days.

The instructions were horrendous though. If they haven't improved in the past ten years, here's a tip for Bendpak - there's a thing known as TECHNICAL WRITERS LOL.

I actually mentioned this in my installation write up here in GJ.

The issue of using "Technical Writers" is that the manufacturer will normally send the writers out with a crew that has installed 100+ units. The final booklet will be basically "Clift Notes" of how to install the unit.

I learned more from this guy than the actual included instructions booklet.

Well.....maybe a combination of the two.

OR...... post installation videos like the other company does.

Mine had the "older" version of packaging.

 

[WaterBoyz]

...........

some of the crying is reminiscent of my dad who will circle a parking lot for minutes to get the best parking place. OTOH I park further out and walk into the store.

My dad gets the better parking place (immaculate lift) but I get into the store first (get to start using my lift sooner).
You're not buying a parking spot...

There is always a parking spot at the end of the row

 

[kozmic0]

I learned more from this guy...

+1 for watching this guy’s vid(s) prior to assembling the BendPak lift!

BendPak should give this guy a free bridge jack or something - watching this video was one of (if not “the”) reasons that I ultimately chose the BendPak over other options. I’m sure I’m not the only one who has used this guy’s assembly vid as at least part of their decision process.

 

[bradysdad]

Does bendpak show up with any card board like this ?

I have not seen people complain about atlas lifts arrival conditions.

My Advantage lift was packaged just like that. Arrived via common carrier and had absolutely No damage/scratches. And all for less money than BP.

 

[JSK]

Here's some better photos of the process...

 

[protegeV]

yeah, that wood is the ticket. Much better than the old tissue paper style cardboard.

 

[lilpeenoiracer]

BP came out to install my grandprix, I expected a lot from them especially since they used my garage for some promotional shots, but I was left with a dead lift with an Escalade stuck on it, missing hardware, Brand new garage floor scrapped up from mis adjusted lift, scratched brand new lift, stained garage floor from leaking fittings, and several Service visits and words in an email from BP rep that were not customer service friendly.

 

[PoorOwner]

BP came out to install my grandprix, I expected a lot from them especially since they used my garage for some promotional shots, but I was left with a dead lift with an Escalade stuck on it, missing hardware, Brand new garage floor scrapped up from mis adjusted lift, scratched brand new lift, stained garage floor from leaking fittings, and several Service visits and words in an email from BP rep that were not customer service friendly.

Pictures?

 

[WaterBoyz]

You're not buying a parking spot...

BP came out to install my grandprix, I expected a lot from them especially since they used my garage for some promotional shots, but I was left with a dead lift with an Escalade stuck on it, missing hardware, Brand new garage floor scrapped up from mis adjusted lift, scratched brand new lift, stained garage floor from leaking fittings, and several Service visits and words in an email from BP rep that were not customer service friendly.

As an owner of their HD-9, I'm sorry you had a bad experience.

 

[lilpeenoiracer]

Pictures?

Here is a few, but I will post up a review on the lift and compressor soon. I had to hold off on writing the review or else it would have started like the OP, a little fired up.

 

[lilpeenoiracer]

Here is a few, but I will post up a review on the lift and compressor soon. I had to hold off on writing the review or else it would have started like the OP, a little fired up.

The valve was for the VMax compressor, had nothing to do with the lift, but all part of the at the time ongoing email chain of issues with mostly the lift. Finally had someone from Customer Support reach out over the phone and most of the issues were eventually taken care of. Lift does the job but it does have its short comings when compared to their sister (or should I say "Son's"?) company Danmar MaxJax, which I had in my old house, but overall it is a solid lift no matter what vehicle is on it.

 

[mrobins297aaa]

I've had two bendpak 2 post lifts over the last 15 years, the one I currently have is XPR 10CX which I installed myself 8 years ago, it had some shipping damage to the packaging but nothing major. I don't remember having any problems with the instructions.
I've had zero problems

 

[PoorOwner]

lilpeenoi, that *****.. and that attitude!

I have learned not to buy whatever NEW product BendPak puts out, because the customer will become the tester for the shipping issues and general new product issues.

I have been there, dealt with them, they are slow to respond and good luck finding someone who knows what they are talking about. For example, they tell you to adjust something and then, they tell you wait, there is no adjustment for that.

The accessories prices are out of this world, $1400 for a bridge jack??

I am BendPak free as of this year.

 

[mrobins297aaa]

Here is a few, but I will post up a review on the lift and compressor soon. I had to hold off on writing the review or else it would have started like the OP, a little fired up.

I'm not sticking up for Bendpak here but pic number 5 where the tires are off the ground on one side and still touching on the other side.
It sure looks like you have a pretty good slope to that concrete from one side to the other......if that's the case that's not Bendpak's fault.

 

[lilpeenoiracer]

I'm not sticking up for Bendpak here but pic number 5 where the tires are off the ground on one side and still touching on the other side.
It sure looks like you have a pretty good slope to that concrete from one side to the other......if that's the case that's not Bendpak's fault.

Garage floor is not slopped, This picture was showing the Escalade stuck on 1 lock that wouldn't release and the hydraulic unit was not able to lift it off the lock. Which originally they gave me an American Made unit but after the first service call they swapped it out for a Chinese made version which the installers told me to stay away from as they often get calls for issues with the Chinese models.

 

[mrobins297aaa]

ok, just looked like it from the photo

 

[1slow62]

Dang! I just bought a used Tuxedo brand lift that is in better shape than that. It ***** that so many companies that built a solid reputation over the years have sold out.

 

[NitroShark]

I had to hold off on writing the review or else it would have started like the OP, a little fired up..

OP.. what is the purpose of your post? is BendPak not still working with you to address your concern ?

 

[Barrymaxx]

I am also going through a **** time with my new bendpak lift. I bought a GP7 direct from bendpak. I cut up my floor and poured footers specific for this lift, then built the lift with a few helpers.

Numerous assembly problems still exist. Wrong bolts, missing components, crappy designs, etc. I wont rip them too bad as I am working with their customer service and they have been responsive at least, but I wouldn't say they are making it a priority to fix my lift.

I already had a lift arm crack on me. The heaviest vehicle ive lifted thus far is a grand cherokee. Bendpak sent me a new arm, and I also replaced the other arm as well as that one was showing signs of a crack as well.

Everyone that uses one of these lifts please inspect your lift DAILY! Its really scary that this happened.

 

[kbuhagiar]

I already had a lift arm crack on me. The heaviest vehicle ive lifted thus far is a grand cherokee. Bendpak sent me a new arm, and I also replaced the other arm as well as that one was showing signs of a crack as well.

Now THAT is the sort of problem that would worry me.

 

[protegeV]

Everyone that uses one of these lifts please inspect your lift DAILY! Its really scary that this happened.

Holy balls

 

[b-boy]

Holy ****! That would be enough for me to stop any work on it and request a full refund. I'd never trust it again.

 

[datadavid]

I've stopped buying stuff that i seem to be able to build better myself.
That crack seems to be in an area thats been bent cold, cheap and nasty way to produce.
Rips the granular steel structure apart, doesnt matter how thick the plate is, when its made of chinese rebars smelted and rolled into steel plate, then cold bent.. it will crack.
You would not see this failure if it was made in a good steel mill from quality steel and fabricated with the correct process.

 

[PoorOwner]

But it's ALI certified! must be good!

 

[kbuhagiar]

But it's ALI certified! must be good!

I know you're being facetious but you make a very valid point.

The ALI certification should be tied into some sort of production oversight which would allow certification to be revoked in a situation like this.

 

[PoorOwner]

I know you're being facetious but you make a very valid point.

The ALI certification should be tied into some sort of production oversight which would allow certification to be revoked in a situation like this.

Well, yes

But seriously I am not sure how you would do that, suppliers can change for a pulley or cable, then does the lift need to get re-certified? How much engineering change until we say it needs to be tested again.

For now, it means 1 lift has passed the test.

It seems like Bendpak is making/importing these cheaper lifts like the grand prix line, in my opinion, the columns looked thin.

 

[stioc]

I must've gotten lucky when I bought and installed my BP-6 mid-rise lift 10yrs ago...I knew next to nothing about lifts (I still don't haha) and there weren't many other manufacturers then either. No issues so far but based on their pricing for accessories etc I do wonder what it's going to cost me if one of the hydraulic cylinders springs a leak or the motor dies, I'll probably be looking for after-market parts.

I personally don't care about a few scratches or dings on something like a lift but as for that crack in the lift arm...holy cow! now that would really concern me about the other side and other parts of the lift. I'm making a mental note to inspect my 10yo lift for any cracks. I think the main reason people buy BP (or at least I did) is because of their name recognition and faith that they won't cut corners on the build quality where safety is important.

 

[deron1]

Just took delivery of a Bendpak XPR-10AS-168. Packaging looks good. No apparent damage. Haven't broke into it yet to examine and take inventory. Hopefully I can do it tomorrow. Keeping my fingers crossed. Delivery driver was awesome. We unloaded it using the lift gate and a gantry crane with a come-a-long.

 

[WaterBoyz]

Just took delivery of a Bendpak XPR-10AS-168. Packaging looks good. No apparent damage. Haven't broke into it yet to examine and take inventory. Hopefully I can do it tomorrow. Keeping my fingers crossed. Delivery driver was awesome. We unloaded it using the lift gate and a gantry crane with a come-a-long.

A pallet jack AND a gantry crane

 

[lonewolf04]

I am also going through a **** time with my new bendpak lift. I bought a GP7 direct from bendpak. I cut up my floor and poured footers specific for this lift, then built the lift with a few helpers.

Numerous assembly problems still exist. Wrong bolts, missing components, crappy designs, etc. I wont rip them too bad as I am working with their customer service and they have been responsive at least, but I wouldn't say they are making it a priority to fix my lift.

I already had a lift arm crack on me. The heaviest vehicle ive lifted thus far is a grand cherokee. Bendpak sent me a new arm, and I also replaced the other arm as well as that one was showing signs of a crack as well.

Everyone that uses one of these lifts please inspect your lift DAILY! Its really scary that this happened.

If you are not keen on those a-symettrical front arms request rear straight ones to be sent in their place. BendPak specs were originally incorrect for drive through clearance so I could not store a trailer between the arms since they both folded backward. They shipped me rear arms for the front to swing them forward out of the way and achieve the correct drive through clearance they claimed. Hopefully I won't have to deal with cracked arms since the rear ones are straight and I have all 4 rear arms on my hoist.