This doesn't explain why it is yellowing as well.
How is this a disputable charge situation (just out of interest since I have never had to test the boundaries)?
First of all - it would relieve you of having to pay that particular charge for now (if you have not paid it already) while your credit card company investigates your claim.
Here is a site with more info - note the Chargeback Reason Codes
VISA - 53: Not as Described or Defective Merchandise
MasterCard - 4853: Cardholder Dispute—Defective Merchandise/Not as Described
Lastly - if you feel comfortable that Justin will work this out for you, you may be better off just waiting to see. BUT - if you're getting close to the time limit you have to file a claim, you may want to pull the trigger and file the claim for your protection. (After the time limit has passed your at the mercy of their "good graces")
I'd rather get a good deal on a great floor coating than than just get my money back and be stuck with my yellow peeling floor.
No doubt the manufacturer is hanging Justin out to dry here. With as few of people that have had problems the manufacture should step up to the plate and make the situation right. I'm sure the insurance company is doing everything possible not to have to make any payouts in which case the manufacturer needs to step up to the plate.Guy's I hate to say it, but, don't think you are going to get anything besides your money back. GTM and move on.
No doubt the manufacturer is hanging Justin out to dry here. With as few of people that have had problems the manufacture should step up to the plate and make the situation right. I'm sure the insurance company is doing everything possible not to have to make any payouts in which case the manufacturer needs to step up to the plate.
I have been advised that everyone will be receiving a letter from the insurance company detailing what they will and will not cover and that in his opinion what they would do is basically nothing.
*** Update ***
At about 3:15 PM I hung up the phone with the manufacturer and honestly the conversation made me sick. I am not a lawyer, I am saying as a human being and business owner.
(1) I have been advised that everyone will be receiving a letter from the insurance company detailing what they will and will not cover and that in his opinion what they would do is basically nothing.
(2) I have been advised that they feel the limitation of their liability under the manufacturers warranty is the purchase price of the material -- my cost, not yours and not any of the shipping costs, etc.
(3) They do not feel they are liable for removal or replacement costs.
(4) Even for that bare minimum they want to be released from all future claims.Obviously that is not something we can do.
I simply can't go into more detail here and I simply can't get into where we go next with each and every person in a public forum. I've probably said way more at this point than most people would.
My intent is to do the following. First I am going to have a beer and sleep on this conversation overnight. Then I am going to get a hold of my partners. Then starting tomorrow I am going to start going though each and every one of these that I have received and email people with options and ideas.
Justin,
Regarding this matter, have you sought or received any legal advice yet?
Regards,
Scott
Can't wait to read that pile of steaming.....
Wow!!!! That is all I can say. I can't believe that the company is not taking responsibility for a defective product and the damage that it had caused.
Justin,
Regarding this matter, have you sought or received any legal advice yet?
Regards,
Scott
Agreed.
Just so those on the "outside" are aware of how things are being handled. They are not. I'm beyond disappointed with this vendor and will not reccomend them to anyone. Use one of the others on this board and you will be taken care of. This failure cost me tons of time, and hundreds of dollars on top of that. Be warned, spend your money elsewhere.
I understand your legal side of it, and that it can't be discussed. What I am dissapointed about is the retailer that puts this product out there doesn't step up and atleast offer to cover re-grinding costs. Hundred to hundred and fifty bucks max? Instead of just, well we gave you your money back so be happy because that's all your getting.
If you have had an issue and not already elected for a refund you should have mail. If you don't have mail PLEASE EMAIL me [email protected] . Two parts to the email. After I get a reply to the first one I can send the second one.
For legal reasons I cannot discuss this issue further here.
I really don't understand why you can't discuss this further unless you are suing the manufacturer or they feel like you have already said too much and are threating legal action against you?
I understand your legal side of it, and that it can't be discussed. What I am dissapointed about is the retailer that puts this product out there doesn't step up and atleast offer to cover re-grinding costs. Hundred to hundred and fifty bucks max? Instead of just, well we gave you your money back so be happy because that's all your getting.
I have no dog in this fight, but some experience with this type of issue.
I'm in the hardwood flooring industry. Occasionally a manufacturer will have a bad batch of flooring finish. It is industry standard to replace it, NOT pay for the floor to be resanded / refinished. And I'm talking LARGE multinational companies... Sherwin Williams / Bona kemi.
That said, I think the resolution is satisfactory
With the industry standard being to replace the floor, does that cost include removal of the floor product being replaced?
I should have been more specific. The manufactures replace the finish used... I.e. You have an issue with 5 gallons, They give you 5 gallons They do not replace the floor itself, or pay for the resand, or supplies you use for the resand
Hi,
When someone tackles a project on their own, they are saving lots of money, but are also taking on some risk. If a person has an alternator installed at the dealer and it fails in a month they will have it replaced no charge. The dealer has to absorb the cost of the labor and such, but they factor callbacks into their prices. If you bought an alternator at the local auto store, would they pay for labor and such and car rental for downtime? Most likely not.
Virtually everyone here on GJ does their own work because they enjoy it and they save a bundle. It's very gratifying to see so many happy customers 99% of the time.
No manufacurer or supplier or home center gives money for labor and other expenses associated with a defective product. If Home Depot sells you a bad window that you installed, their only obligation is to give you a new window, and the labor and hassle is the customers problem. That's the risk in DIY projects.
We have had some minor issues over the years with products and we either give free product to correct it, or a refund. No one has complained or asked for more than that.
Justin is an excellent and reliable supplier, and by offering full refunds has more than fulfilled his obligation. Most likely he will get little back from his supplier, and has other soft costs like time and legal expenses. Expecting payment for anything beyond what was initially spent in our opinion isn't very fair.
I agree with that, it's usually just the product, the labor to remove/install the defective product usually isn't covered.
I think Justin's offers are reasonable. I think Eric at Ponderosa and Greta and friends at the insurance company should be ashamed of themselves.
I should have been more specific. The manufactures replace the finish used... I.e. You have an issue with 5 gallons, They give you 5 gallons They do not replace the floor itself, or pay for the resand, or supplies you use for the resand