Broke snap on
- Thread starter craigibc
- Start date
2ndGearRubber
Well-known member
Ol' hammer-it-free, eh? Call the number for customer service on their website.
Wamsutta
Well-known member
That's a first generation soft grip it looks like. I'm surprised the shank doesn't extend up through the handle further than that. You can replace it with a hard handle, or send the whole ratchet in.
Snap On RPC ARS
2801 80th ST Dock 8
Kenosha, WI 53143
Snap On RPC ARS
2801 80th ST Dock 8
Kenosha, WI 53143
Find a local shop and figure out who their local Snap-on guy is. They will be able to give you a contact number. Then arrange to meet him on his route at some point. Much easier than going through corporate, and you might spot another tool on the truck at the same time that you can't live without.
chrisnazzy
Well-known member
As others have said it's an easy fix. Snap-on offers replacement handles in red, green and orange. If you can call customer service or get on a local reps truck they may warranty it for you. Even if you have to pay for a new handle though they're only twenty something bucks. Nothing like a new handle to make a well used Snap-on ratchet feel new again!
Sent from my SM-G965U using Tapatalk
Sent from my SM-G965U using Tapatalk
Ton ton
Well-known member
Hopefully you get it fixed. I love my Snap on ratchet.
They sent a rebuild kit for a broken handle???
mikebaker1129
Well-known member
Same thing I was thinking !
Professional Tool User
Well-known member
Then knock the old handle out and tap the new one in if the metal inside hasn't broken off.
greg13
Well-known member
I think most dealers will just hand you a new one.
xlowxyotax88x
Well-known member
- Joined
- Nov 4, 2015
- Messages
- 210
My guy swaps out the handles. He will even put a green handle on a brand new ratchet if he only has red ones in stock, he knows me to well lol
Professional Tool User
Well-known member
Not going to happen. The comfort grip handle is technically considered a wear item by Snap on and if you wear it out, you are supposed to buy a new one.
Broken Snap On say it isn't so. Looks photoshopped jk.engineer2
Well-known member
It's because you used it on a Predator engine. (Just kidding).
Last edited:
Mikeske
Well-known member
OMG a snap on broken oh the misery of that. All tools can wear out not matter the brand. If you get for free the better.
CAUTION: This email originated from outside of Snap-on. Do not click on links or open attachments unless you have validated the sender, even if it is a known contact. Contact the sender by phone to validate the contents.
Hello Craig,
Thank you for contacting Snap-on Tools. I have processed a warranty/repair request for you. Your case ID# is 250353. You will receive a pre-paid UPS shipping label by e-mail within 24-48 hours. Please print the label, package the tool(s), and drop off at the local UPS Store.
Please keep a record of the tracking number should you have to contact us for the status.
If you have any additional questions, please feel free to contact us again.
Thank you,
Michael B
Customer Care Center
Snap-on Tools
U.S. 877-762-7664
Canada 866-824-0524
M-F 9:00 am – 5:00 pm CST
Hello Craig,
Thank you for contacting Snap-on Tools. I have processed a warranty/repair request for you. Your case ID# is 250353. You will receive a pre-paid UPS shipping label by e-mail within 24-48 hours. Please print the label, package the tool(s), and drop off at the local UPS Store.
Please keep a record of the tracking number should you have to contact us for the status.
If you have any additional questions, please feel free to contact us again.
Thank you,
Michael B
Customer Care Center
Snap-on Tools
U.S. 877-762-7664
Canada 866-824-0524
M-F 9:00 am – 5:00 pm CST
Elsinore13
Well-known member
- Joined
- Sep 20, 2017
- Messages
- 504
VinceG
Well-known member
greg13
Well-known member
Mine gave me a new one.
Wamsutta
Well-known member
By the way, is that a 1/2 inch drive ratchet?
this was a 3/8" rachet and I mailed it back and snap on sent me a brand new rachet no questions asked. I was skeptical about snap on based on some of the stuff I have reach but I have found their direct warranty program is outstanding. I recently had an older rachet that the rebuild kit did not work and I mailed it back and they sent me the updated rachet. Great stuff!
Lucid Moments
Well-known member
I have never heard anyone say anything bad about Snap On's warranty. For a lot of people it is a major selling point.
Meursault74
Well-known member
Did it take 22 months to get the new ratchet?
say what u want about snap on being over priced. But man do they honor that warranty. When I haven’t been able to get ahold of a driver I just call customer service. They send you a free label can you send it in and get a new one or repaired one back. Gearwrench is actually the exact same way. I’ve heard some complain about the GW warranty, Must’ve not called the same one 800 number I did. Sent me a free label and sent me a new tool.
justintendo
Well-known member
their warranty is top notch..they also would have just sent a new handle to put on your ratchet if preferred...always great to deal with
VolvoRyan
Well-known member
They warrantied a broken "anvil" on a 24" breaker bar from 1978. I explained that the tool was a hand-me-down from a very good friend and had lots of sentimental value. Consequently, if parts were available, I would have been happy to pay for them. They weren't having any of me paying for stuff. Parts arrived to rebuild in like a day or two.
-Ryan
-Ryan
Lassen Forge
Well-known member
The color combo is pretty hot (I like the white/red combo), also between the 2, I'll take the "shorter" box set... the tall combo (3 overheads stacked) would be a ROYAL pain to get into... unless you're severely pinched on lateral space and unlimited on height, and couldn't build ANY storage or have cabinets, that would be a major pain to get into and out of... Parts storage?? You need a platform stock ladder on rollers for that thing...
I get wanting to have a "huge" toolbox when you have tools for them, but I put the limit on how much is "usable" and how much is "Look at my 100 grand toolbox" bravado...
javyLSU
Well-known member
Just yesterday I texted my dealer that my FHX80A wouldn’t stay in the unlocked position anymore. He showed up at my house after his route and changed out the entire locking mechanism. Just one of the many reasons I’ll continue to buy from him.
Yes definitely, if it’s a tool with moving part, and it’s something u use all the time I would definitely purchase off a truck. I mean you buy some flex ratchets you may use those for 20-30 years or longer. Sound investment And if it breaks you can always get a new one. That’s y I got the Snappy ratcheting screwdriver, buy once cry once.