Co-Worker thought he bought a Dual 80

[LGMechanical]

So a few months ago I bought a SLF80 brand new. My co-worker seen it and decided to buy one too. He bought one with a locking head. I never used or really looked at his ratchet up close though. Today I was walking past his box and seen his ratchet on top of his box.

On the head it said Snap-On USA. Right away I was cheesed because I thought none of the Dual 80s had USA stamped on them. So I grabbed it and started examining it. Upon closer inspection I discovered that it is a SX936 (IIRC).

So I go over to my not so tool educated co-worker and explain to him that he bought a 36 tooth ratchet, not a Dual 80. I'm not sure if he doesn't know the difference or what, but he was stunned. Now he wants to refund or exchange his ratchet (which he has used for a over a month now) for a Dual 80. That is what he thought he was purchasing when he got it.

I'm wondering if the SO guy will do this for him.

 

[G1GRANDEUR]

Re: Co-Worker thought he bought a F80

if he knows the SO guys well, he would.

how can he not know? lol there is no 80 tooth locking button.

btw: there were few made in usa stamp head 3/8 80tooth ratchets.

 

[LGMechanical]

Re: Co-Worker thought he bought a F80

He doesn't keep up to date with tools like we do If I had looked at the ratchet when he bought it I would of told him then.

 

[mrshaun]

sx80a updated part number

 

[Mike83]

If he can't tell the difference between what 36 teeth and 80 teeth feel like when using the ratchet, maybe he doesn't deserve the Dual 80.

 

[Mr.Nutcase]

if he can't tell the difference between what 36 teeth and 80 teeth feel like when using the ratchet, maybe he doesn't deserve the dual 80.

agree..........

 

[Merkava_4]

And who did you say your co-worker bought the ratchet from?

 

[DavidtheDuke]

if he bought to too telling the dealer he wanted one of "them new high tooth ratchets" and didn't get it, the dealer should take it back considering HE, if anyone, should keep up to day with part numbers and what you're actually handing to the customer.

 

[tw33k2514]

Some people just dont keep up I guess. I feel bad for the guy actually. I have an instructor that is so out of date he scratched his head when I asked him why they didnt have any split-beam torque wrenches.

 

[Joe H]

That's amazing that he couldn't tell that it wasn't a 80 tooth ratchet. Even for someone who doesn't keep up with tools the difference seems pretty obvious.

 

[mkdive]

keep the low tooth, and buy a dual 80 to add to his "now growing" ratchet collection!

 

[BrokeEF]

keep the low tooth, and buy a dual 80 to add to his "now growing" ratchet collection!

Best idea yet!!!

Sean

 

[mkdive]

I guess that's the normal GJ reaction....(can never have too many tools)!

 

[Joe H]

Honestly if he didn't notice until you told him then I am sure he was happy with it anyways so I say keep it unless he feels cheated out of what he originally wanted.

 

[LGMechanical]

The SO guy was here today and my co worker explained his situation. Without hesitating the dealer exchanged the ratchets. Good guy. But I too wonder how he didn't notice until I told him..

 

[Joe H]

The SO guy was here today and my co worker explained his situation. Without hesitating the dealer exchanged the ratchets. Good guy. But I too wonder how he didn't notice until I told him..

Sounds like you guys have a good SO dealer.