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Could use some quick level headed car related input from my friends here

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maxpower_hd

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I worked on a low mileage Audi A6 that had a "leaking" issue that sounds very similar to yours. On his it was just the battery box, which is against the firewall at the middle of the windshield. In his case the box is designed to accept excessive water runoff from the windshield but then drain out the box through a hole in the bottom and a drain hose. The hole got plugged with a small amount of pine needles so it couldn't drain properly. So it would fill and when it did it would now overflow into the cabin when you went up hills or hit the gas. It would then run down in large amounts onto the floors and back floor boards as you describe. Very simple fix and the car has been fine since. The carpets weren't ruined just wet. We dried them out well and aired out the car. It has been 3 years now since the fix and the car is fine. So if it is a simple solution I can't imaging the dealer replacing the car. If it is more complex or if enough has been actually damaged then that might be a different story. I agree it's a bad design though.
 
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mayday0017

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Update: We will be getting the car back tomorrow and filing and giving our attorney all records and move forward with suing Lincoln.

The car we bought was a Lincoln MKC it was 4 months old with just over 5,000 miles. Lincoln dealership found a leak but I am confident it is not the only leak but these are the same guys that told us there wasn't a leak and returned a car with 10-20 gallons of water in it.

I got Lincoln USA involved and after investigation was told interior is not covered under the manufacture warranty but as good faith they will replace the carpet only. They will not replace the seats or padding that have mold or any of the electronics that had water coming out of them.

I have photo's and video taken last week 2 weeks after the car was taken apart and carpet removed. In those photos there is standing water in the floor pan of the car with black mold in it. The padding on the firewall is propped up because it would be to much work to remove. The same propped up padding was still as wet as a sponge you could squeeze it and very rank water would come pouring out. Stuck my hand inside the right rear quarter where "the leak was found" to discover it was still wet as well.

We will never do business with Ford or Lincoln again after this. I don't think they build bad cars **** happens to all manufactures. But how you treat your customer you can control and spending $50k with a manufacture that forgets about you the minute they collect their money is not something I can support.

The car smells like a science project, from just touching parts of the car I ended up getting sick on the way home from the smell on my hand and having to roll down the window. I am the same guy that works with paint, cleaners, and all sorts of stuff and I'm never bothered. Also due to the water in seatbelt locks and airbag plugs and fuse panel I am not confident in the safety system. So because of these things we won't be driving the car at all it is not safe.

That said we do plan on doing a vinyl wrap on the car stating that it is a lemon and a piece of junk and Lincoln refuses to make it right (more to it then that but you get the idea). We will then take the car and park it next door to the local Ford and Lincoln dealerships just to keep attention and hopefully get attention of someone at Lincoln or the Dealership that so far has refused to talk with us.

So the story here is Ford/Lincoln will not stand behind their product even when they know they are at fault. So I encourage you to think twice about buying their products I know we will.....
 

LS6 Tommy

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Wow. I won't comment on the basis that I wish not to be labeled as a Ford hater. I hope all goes well for you and you get a new vehicle as you definitely deserve one.

Tommy
 

HaroRider

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Should go in on a busy Sat and ask if they are going to help or should you let everyone know about the situation.. that usually works. If not I guess to court it goes..
 

SALIV8

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Wow. So sorry to hear about this fiasco. With that amount of coin dropped I would only expect to be treated like a king.

Because of this I will most likely never buy a ford/Lincoln product again, ever. My wife and I have been treated better by jeep (mopar, fiat) since we bought a cheapie brand new patriot latitude 4x4. It's a junker compared to your Lincoln...

Makes no sense to me :/

Keep your chin up and I hope you kick them in the balls.
 

Crizzle

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Write the story up with pictures and send it in to Jalopnik. Their platform has helped owners in the past in similar situations.
 

Matt M PA

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Was the MKC bought new...or used? Wondering why a lemon law doesn't come into play.

Or, was it a Certified Pre-Owned Car? I don't "think" a CPO warranty expressly mentions water leaks...but would think the vehicle is unfit for use with the issue you are experiencing.

Personal opinion? Getting a vehicle wrap with "Lincoln won't fix this" labels you the same as the crackpot with a tinfoil hat that (we have one locally) letters the tailgate of his truck about the government looking through the walls of your house.

I've read this thread, so perhaps I missed it. Do you know if the car was ever completely dried out...or are you finding new, nasty water?
 
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xtremek

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I feel your pain. I bought a new '03 Supercrew F-150. At 26 months and 76k miles, the #3 spark plug blew out of the cylinder head. I had changed all the plugs at the 50k mark. The dealership told me I didn't know how to change the plugs in an engine with aluminum heads and that the problem was caused by my incompetence. I grew up with Suzuki motorcycles and old VW Bugs where the whole engine is aluminum. They refused to fix it under warranty and that it would cost me $5k to repair it. Mistakes happen all the time, but you still need to stand behind your product and make it right. I was a die hard blue oval boy, drive bow ties now.
 
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justanengineer

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Personal opinion? Getting a vehicle wrap with "Lincoln won't fix this" labels you the same as the crackpot with a tinfoil hat that (we have one locally) letters the tailgate of his truck about the government looking through the walls of your house.

+1. The story sounds highly improbable to me as-is due to the amount of water and location of the damage, the part about the wrap puts it well over the top for me.

Good luck regardless.
 
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mayday0017

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Just to be clear we bought the car new with 4 miles on it. This is not a used car we are the only owner it ever had.
 
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mayday0017

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+1. The story sounds highly improbable to me as-is due to the amount of water and location of the damage, the part about the wrap puts it well over the top for me.

Good luck regardless.


Please do share why does the story sound improbable?

As for the wrap why not bash Lincoln and leave it parked next door to dealership? It sure beats leaving it sit in my driveway (in the way) for the next 4 months while we go through the full legal process.

Simple vinyl says "LINCOLN WON'T FIX OUR DEFECTIVE CAR BUY AT YOUR OWN RISK, DON"T BE STUCK PAYING FOR A CAR YOU CAN'T DRIVE WE ARE"

Left parked next door to Lincoln dealer will get attention. That's what this whole game is about now is attention. It is no different then going on a forum or anything else. You want Lincoln to see you are being loud and know they better take care of you that they might loose sales.

Personally if we would have saw that on a car we might still have bought a Lincoln but we would have asked questions about that car parked next door. Might have even tried to contact the person if we were buying the same car.
 

CJ7VFR

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With that amount of water in the car, even if it does get "dried out", all of your wiring harnesses, connectors and other electronics have been compromised.

Now that the copper wiring has been exposed to that much water, the copper WILL start to corrode, and eventually you will start to have problems with your electronics in the car.

It will start with small things, like you already mention, such as the SAT NAV radio will begin to shut down periodically. Or your power windows will "stick" sometimes. Or other things will seem like gremilns got ahold of them, like the power seats.

And since you did say that water was coming out of the dash, that makes it even worse.

My wife bought a brand new 2012 Kia Sorento three years ago. We got it right off the showroom floor. It had no miles on it, and it was loaded. It was her first new car, and she had always wanted a car with a sunroof.

Well, I told her to make sure the last thing you do, when you get out of the car, is to make sure the sunroof is CLOSED! She said I know, you don't have to say it every time we get out of the car. I said yes I do, because you constantly forget to close the stupid thing, and some day, your gonna leave it open and it's going to rain.

Skip ahead, and exactly two months to the day we got the Kia, she goes out to the car to go to work, and low and behold, the sunroof is open, and it rained overnight!!!!!

The car was flooded!! She was in tears, and said over and over she was sorry. I said well, your not going to work today, and we will have to rip out everything and try to dry the car out.

It took two days to dry it out and put it back together.

And sure enough, about a year after that, things started to go wrong. First the radio crapped out. Then the back-up camera. Then the power windows. Then the power seats. This went on and on.

She still has the car, and we can't afford to buy a new one right now. She drives around with no radio, no SAT NAV, and a few other things that have had their wiring harnesses get corroded.

There are so many things in a vehicle that get ruined other than just the carpet when it gets alot of water inside it. The carpet and padding on your SUV has already developed mold, and that is just the start of your journey thru hell.

Water in a car is not good. And with the amount you say yours had in it, and the multiple times it got in there, you have not seen the end of the problems.

Good luck with it, and I hope it gets worked out for you and your wife.

Jim
 
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Matt M PA

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Why I asked the questions....

Since you bought this car new....the lemon law should apply. I'd guarantee there are lemon law attorneys that will get this squared away quickly. I'm surprised FMC isn't taking care of this right away. (Unless it was in a flood, etc....)

Applying decals bad-mouthing the dealer and parking the car near the dealership isn't going to help your cause.

In the end, you bought it new the lemon laws should apply. ( I assume they exist in your state...) Most states only require 3 or 4 attempts to fix a problem before lemon laws come into play. Add to that the potential health issues.....should only fast track this whole thing.
 

wyo george

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I feel your pain, it's also why I no longer drive a Ford. My '01 Superduty had 2.1 miles on it when I took delivery. When I finally traded it off on a Ram 2500 the Ford had 62k miles and had been in the shop 21 times for warranty repairs. Ford refused to do anything despite my driving a loaner car almost as much as the truck I paid for. I still like Ford trucks, but I'll never spend another penny at a Ford dealership.

Good luck man.


Sent from my iPhone using Tapatalk
 

James E

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Lemon laws vary by state but most apply to mechanical items that affect driveability. I can see how a leak might not be covered under a state's lemon law unless the water intrusion shorted something out that then made the car undriveable.

I would suggest that you check into your state's lemon law (if you haven't already). Check to see if a non-mechanical condition that is dangerous works under the law. Get a mold remediator to swab several spots in the truck and hope that you've got some toxic strain. Once that's found, the car really won't be driveable and you should have a much better case.

Whatever you do, if you're trying to use the lemon law, DON'T DRIVE THE TRUCK. Almost all lemon laws require the vehicle to be unable or unsafe to be driven.
 

bgarrett

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Feb 11, 2006
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So my question, if you were in my shoes or the manufacture what would you feel is the right thing to do?


Input?

Simple. Never ever buy a new car. If you do, the value will drop thousands of dollars before you even drive it. You are the test pilot for new cars
 

jd_1138

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Simple. Never ever buy a new car. If you do, the value will drop thousands of dollars before you even drive it. You are the test pilot for new cars

The advantage of buying new is that you can control the PM on it and extend ownership out to 200-300k miles, so the depreciation is a moot point, as all cars are essentially worthless at that point. But you got your value out of it in using it.

The trick is to only buy cars with known good reliability and solid engines/trannies then maintain them religiously.
 
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finn

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The wrap idea is childish, plain and simple.

The water intrusion is fixable, and should not cause permanent damage. In fact, I would guess this model is the same platform that another poster indicated that there is a water intrusion related recall on. Same car, different badging and trim, so the repair procedure is known.

Get it fixed and move on with life.
 

OutlawDrifter

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The wrap idea is childish, plain and simple.

The water intrusion is fixable, and should not cause permanent damage. In fact, I would guess this model is the same platform that another poster indicated that there is a water intrusion related recall on. Same car, different badging and trim, so the repair procedure is known.

Get it fixed and move on with life.

while i agree on the wrap, FMC has already told the op they are not doing anything more than the new carpet they put in, with regards to the warranty. that is not a correct repair in any instance, no matter how you slice it. what has been stated about wiring and mold is now an issue with this car, all aspects need to be dealt with, not just a quick bandage to get the owner out of there hair.

you would probably not agree with "get it fixed and move on with life" if it were your hard earned cash on the line. or if you do, you're willing to pay more for less.
 

finn

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while i agree on the wrap, FMC has already told the op they are not doing anything more than the new carpet they put in, with regards to the warranty. that is not a correct repair in any instance, no matter how you slice it. what has been stated about wiring and mold is now an issue with this car, all aspects need to be dealt with, not just a quick bandage to get the owner out of there hair.

you would probably not agree with "get it fixed and move on with life" if it were your hard earned cash on the line. or if you do, you're willing to pay more for less.

Life's too short.

As long as the leak was fixed and possibly the carpet replaced ( if that is a real and not perceived issue), I'd move on.
 

41ratrod

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It sounds like flood damage to me did you check to see if the dealership reported having cars flooded after the rains. If there is water damage under the dash and the spair tire well has water in it that is a good sign of flooding. There is water trapped in the body and will that a long time to get it all out. Good look .
 

404

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The squeaky wheel gets the grease, and silence aids the oppressor.

Think of all the groups of people that got what they wanted by being LOUD. Deviance of every sort is not only protected, it is nearly mandatory.

I love the wrap idea. Make a website with the back story and put it big on the wrap.

The domain name below is available at the time of my search.

Whois Server Version 2.0

Domain names in the .com and .net domains can now be registered
with many different competing registrars. Go to http://www.internic.net
for detailed information.

No match for domain "LINCOLNSUCKSDONKEYDICKS.COM".
>>> Last update of whois database: Tue, 07 Jul 2015 20:42:22 GMT <<<


Good luck to you in getting fair restitution.
 

LS6 Tommy

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There used to be a pickup truck parked in a driveway near me that had a row of lemons down the sides like racing stripes and the the name of the local dealer with the statement that they sell lemons and refuse to follow the law.

Tommy
 
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T_R

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The wrap idea is childish, plain and simple.

The water intrusion is fixable, and should not cause permanent damage. In fact, I would guess this model is the same platform that another poster indicated that there is a water intrusion related recall on. Same car, different badging and trim, so the repair procedure is known.

Get it fixed and move on with life.

It's not the same as the Ford Edge that has had all the water leaks. This Lincoln is a fancy Escape.

This sounds more like a bad dealer than a FMC issue to me. OP should try a different dealer. The Ford dealer I work for would never treat a customer like this, but I know of ones that would and have.
 

amolaver

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make videos of the water ingress and post them to youtube, then post links to every car forum you can find. it works - ask this guy

dealerships will avoid lemon law replacement at all costs and will lie and string you along to wear you down and get you to accept less than proper resolution. been there, got the t-shirt. i'm sure in some universe there is some car dealership that treats its customers well, but i'll be damned if i've ever seen one. i take that back - i went to change the plugs on a bought-new saturn at 30K miles and found a cross-threaded OEM plug. Saturn replaced the head with near zero hassle. i was stupefied. i think that's the only good experience i've ever had at a dealer.

keep all the paperwork. take pictures and video. any anyone who says replacing the carpet is an acceptable remedy is delusional. mold will grow in all the upholstery / cushions. every electrical item that got wet will have a short life. that vehicle is ruined.

ahm
 
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mayday0017

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Got the car delivered back to us today, so walked outside with my camera when they showed up knowing there is no way I will be satisfied based off how things have gone so far. Where I could get my hands to padding it didn't feel dry but it was not wet enough to be able to show it was wet either, so I guess that's a good thing kind of, I mean it only took them 3 weeks to get the water out of the padding they didn't replace because warranty doesn't cover it. Curious why last Thursday it had been there for 2 weeks and had puddles on the floor and the padding was soaking wet and today Tuesday the padding is suddenly dry yet the same padding.

Anyways below is damages from them taking the car apart and putting it back together. I sent the car right back to the dealership with specific instructions not to touch a thing on the car till I get there tomorrow.

I couldn't believe how much armor all they smeared on the interior (which we hate it ruins the new car look). But I'm guessing that's what you do when you are trying to cover up scuffs and scratches on plastic and leather.

Drivers Area

Door
- Scuff mark on leather above woodgrain

Seat
- Pry marks on front bolt access covers
- Stress marks on access cover left rear (white stress lines on black part)
- Scratches Front left of drivers seat on lower plastic
- Scratches Rear left of drivers seat on lower plastic
- Leather damaged (rubbed) back of seat on left side
- Leather on bolster of seat large scratch
- Dents & Scratches on rocker panel aluminum cover
Foot Well
- Rust on steering column
- Rust on throttle bracket metal
- Carpet not installed correctly behind brake peddle
Dash
Pry mark damage to drivers side lower dash

Rear Hatch
- White Glue all over rear hatch trim
- Pry marks upper right rear trim in hatch area
- Seat-belt trim not installed right rear
- Tear in dampening material and stress marks from removal

Back Seats
- Right rear panel not installed/aligned tight rear seat area pillar
- Chip in paint inside door area of right rear seat
- Leather deformed on back seats from being pushed against something for extended period


Front Passenger Area

Seat
- Leather not fixed as requested when returned last time it is loose and not tight like it was before dealer removed for TSB
- Scratches & Scuffs passenger seat rear right plastic
- Scratches & scuffs passenger seat control panel
- Stress marks to plastic access cover left rear next to console

Exterior (Not saying this has anything to do with the other stuff but noticed during inspection)
Surface rust all chrome trim on drivers side of car (little spots everywhere like 1/16" apart on about 20ft of trim that wraps around the glass from front to back of car)
 

jchetty

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If I were you, I would try to get the local news involved. They eat stories like this up. Those reporters are great at looking out for the little guy.

I would avoid vinyl wrapping the car or do any modifications to the car. Leave it as is any maybe post on their Facebook page and have your friends do the same.
 

Squankum

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I don't know if I'd go so far as to do the wrap... I'd go further!* Get a little trailer and build a little billboard for it that says

THE STINKIN' LINCOLN



Yeah, "get on with your life", right, ... with mildew-related health problems.

How does your wife feel about a VW Thing? You can hose those out! Can she drive stick?

The paranoid part of me wants to know, where does your wife park when she's at work? Are there teenagers with garden hoses nearby? Does she lock the doors? I'm guessing she's not parking in a parking deck. Is it garaged at home? I know you've had some rains lately, but wow.
_
 
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Squankum

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Hmm, forget VW Things, with the flooding you've got in Houston, your wife could use a Schwimmwagen. Four wheel drive in first and reverse (where else would you need it?) and portal hubs and and a boat hull and a propeller and a paddle... nothing can stop you! Except maybe the JDL, take that flag down, of course. Oh, and this picture clearly shows a drain hole, if only more cars...

Alas, these aren't $50K anymore. The A/C never needs recharging, either. Just the thing for a tour of Russia in the springtime!
 

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blackdart66

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I hate to suggest this....but if you really want to minimize the loss. The hours you will spend fighting it and the the pain in the rear factor. Take the wrap off, clean it up be quiet for a month or so and take it to the next town over and trade it in.

Not that I would ever do anything like that..........
 

skcj213

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Southern Illinois
I agree with not buying new. My wife and I purchased a CPO Mercedes C230 a few years ago. It was a 2007 that we bought in 2011. It had come in off of a lease and only had 28,000 miles. The dealership we bought from was the same dealership that had leased it originally and was able to provide service records from the time it was originally purchased, so we knew PM had been taken care of. The original sticker was around $36,000, we paid $22,000. If we drive it until it dies it would have cost us $14,000 less. The depreciation matters because with a used vehicle you are letting someone else absorb that initial hit.
 

justanengineer

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Please do share why does the story sound improbable?

It sounds highly improbable to me bc of personal experience. Ive owned quite a few convertibles (own a T-top car now) including several modern ones, left the tops down many times through heavy rains, worked on flood cars, and also done factory water testing, so I'm well aware of how bodies drain and seal, even with poor factory quality/workmanship. When you describe several inches of standing water in spots found on multiple occasions, water spraying out of the dash, and being wet front-rear it strikes me as highly improbable plain and simple unless your car was flooded or drove through a flood, then I'd say its owner caused damage. Thats likely why so many here have suggested you bought a FLOOD car, and given the flooding in Texas, the dealership may think you found a flood too.

FWIW/disclaimer, I'm no fan of Lincoln and think them one of the biggest POS on the road. Out of roughly ten brands sold by a local auto-group, they chose Lincoln to share a dealership location/building with Kia and Suzuki cars, fitting IMO but even Lincoln's not nearly as bad IME as you describe.
 

dave89iroc

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outside Detroit, Michigan USA
The wrap idea is childish, plain and simple.

The water intrusion is fixable, and should not cause permanent damage. In fact, I would guess this model is the same platform that another poster indicated that there is a water intrusion related recall on. Same car, different badging and trim, so the repair procedure is known.

Get it fixed and move on with life.

MKC is not the same platform as the Edge

MKC is the same platform as the Escape
 
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mayday0017

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Well I look forward to being able to share pics.

The car is garaged at home, and garaged at wifes work. It was left out in rain only a hand full of times at home (I was working in garage) or when we were out and about somewhere in it.

The car has never been through large standing water nor has it ever been parked in low area and flooded. The car looked and smelled new when we bought it and had no signs of anything ever being removed from the car.

The car sounds like a flood car cause the leak really is that bad. If for some reason someone here doesn't believe me for whatever reason that's cool it really doesn't matter. I am getting some great input on everything from everyone and majority of people both here and on the MKC forum feel we deserve a new car and this one will never be the same.

I am about to leave for dealership in a few to sit down with the manager and go over all the damage they did to the car while it was in their possession. Hopefully I get lucky and the owner of the dealership is finally in I would love to sit down and talk with him as well. I am going to show them some of the documentation I have on all of this as well maybe it will encourage them to make the problem go away.

Anyways I'll keep everyone posted on how things turn out. If we do elevate things to youtube videos and such I'll be glad to start sharing pics and video but for now I don't want to hurt my case in any way so must get OK from attorney before I start sharing much.
 

Kamn

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Ontario, Canada
Do what you feel is right, no one else here is making payments on your new car and I for one would be pissed if this was my "new" car and I had to live with this POS afterwards. Its a simple no brainer of giving you a new car for the leaky one you have now.
 
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