Overall, I've had good luck with CPO.
Just sent a "reconditioned" M12 Hackzall back to them, it had no power. No way they checked it out. Apparently the reconditioning consisted of blowing the dust off and branding it as "reconditioned".
Also sent a M12 cordless Rotary Tool back a few months ago, it had intermittent trigger issues.
CPO took them back, paid for return shipping and issued refunds, no problem.
